Roselands Care Home

All staff are helpful, friendly but I think overworked. The menu and quality of food could be improved. Laundry still a bit hit and miss, even though items are labelled clothes go missing. Entertainment is good, something happening most days. Visiting is very flexible.

If he had been left in his own house he would just have fallen asleep and been lonely, neither of which is advisable for onset Alzheimer's.

I am a friend of the occupant and Power Of Attorney. I am very impressed with the care and safety at Roselands. The staff are extremely polite and helpful.

This was Mum's second stay at Roselands for respite. Slightly longer this time as medication was being changed and needed to be done under supervision. I cannot fault the care, kindness and thoughtfulness of all staff at Roselands. Nothing was ever too much trouble. Always something to do if Mum wanted...Mum's only complaint was that it took a while for her cup of tea to be made just how she liked it! But even that was achieved!

Very pleasant and helpful staff. Always willing to go an extra step to provide a solution if one is needed. There is a calm atmosphere in the building and residents seem comfortable with their situation.

Overall very happy, my mother is well cared for 24/7 by the many wonderful and attentive Roselands staff. The manager of the home is extremely kind, approachable and very supportive.

We are so lucky to have found Roselands for my husband, who had to go into full-time care. He had not left his bed for quite some time, but with great patience and understanding, the wonderful people who care for him at Roselands have managed to get him into the day room. He joins in the activities and is making new friends. This has greatly enriched his life. Roselands has a wonderful, relaxed, friendly atmosphere, whilst providing highly efficient, compassionate care. He is very well looked after, the communication is superb, and I am kept up to date with his daily progress. He is spotless in his appearance, his room is very clean, and his bed is fresh and tidy. The food is fabulous, and he eats very well. On visits, there is always a friendly welcome, and refreshments are offered. I feel that I am still part of his daily life, and part of the Roselands happy family. He loves the staff, who are absolute angels, and we are so happy that he is comfortable and very well cared for. Thank you, Roselands.

On behalf of the family, we wanted to say a big 'thank you' to the home manager, senior carer and all the team at Roselands for all the love and care they gave Mum over the last couple of years; in particular in Mum’s final days in April this year. They were always caring, attentive and nothing was too much trouble. We asked for any donations to go to Roselands and were delighted to be presented with a beautiful wooden garden bench for the staff and residents in her memory. A difficult job, but carried out with a lot of love!

Excellent care and activities. Very happy with surroundings. Staff very friendly and visitors always made to feel welcome. Room is very well-equipped, spacious, clean and tidy. Lovely gardens and outside space to sit.

Care home is wonderful. The carers are extremely kind and helpful, always doing activities for the residents, outside is lovely for the summer. Can not find any faults at all, glad I came across this care home for my mum. Have no worries that she is being well looked after.

There is also activities several times a week in the day room.

An amazing place. Dad's medical needs meant he could no longer be looked after at home by mum. A huge wrench for mum to relinquish his care, but reassurance and compassion shown to both Dad and mum was incredible. From our initial conversation with the lovely Manager to our first visit, we knew he would be in safe hands. His medical and nursing care are of the highest standard, carried out with kindness and dignity. Roselands is spotless, has a wonderful calm happy atmosphere, food is fabulous and plentiful. Activities are abundant and well thought out. Communication is great, we are made to feel welcome and that we are still part of dad's everyday life. 'Staff and manager' are not the right words, they are all so much more than that, as they really do go above and beyond. Dad loves his room and is very happy and secure there, which in turn makes us happy and indebted to all at Roselands. The way everyone at Roselands works together as one makes this a unique and special place to be.

Mum has been at Roselands just under 3 years, at no point have I had a problem or a complaint. The team keep in contact with personal matters concerning mum and have the upmost respect towards her. Turning up unannounced is just the same as a booked visit which shows the quality of care. The Activities Co-ordinator is dedicated to her residents keeping them interacted and stimulated through the day. It’s just a lovely home for mum and I’m so grateful.

Roselands looked after our mum with exceptional care and attention. Our mum was not the easiest, more times than not proved to be difficult. However, all members of the care team at Roselands remained kind and patient towards her. Even at the end when she passed they were kind enough to provide a place after her funeral where tea and cake were served for the few who were able to attend her funeral. We can't thank Roselands enough for making mum's last months as comfortable as possible.

What an amazing care home. My mum spent the last six months of her life with Roselands and the care team went out of their way to help mum settle and offer her ongoing care. They always treated mum with tenderness and preserved her dignity. Always helpful. So nice to be greeted by a smile from every one of their excellent team. Nothing was too much trouble. The best thing I can say is that if I needed care, I would have no hesitation in going to Roselands. Thank goodness for people like them.

This home is great. The staff are kind and caring. They looked after my mum well till the end of her days. Her behaviour was difficult at times as she had vascular dementia, but they coped well and treated her with dignity. The home has undergone a major transformation but has not lost its family feel. She was included in activities even though she was not really capable. Now that the food is home-cooked it has improved a lot. My mum was here for 8 years, a long time.

I am always made to feel very welcome on my visits and can not thank the staff and management enough for the kindness they have given my dad.

My mother came to the home in January, she is bed-bound and has received very good care by all the staff for which we are very grateful, everyone has been very kind to relatives on their visits thank you.

My mother has been at Roselands for five years. She is 98 years old now and receives outstanding care. She isn’t mobile anymore but she is clean and her skin is soft. The staff take great care of her. It is such a friendly home with lovely approachable staff. We are so grateful and lucky that it is on our doorstep. The manager and all of the staff handled the recent pandemic really efficiently and made sure the residents were protected. They did a fabulous job.

Sadly, she passed away at the end of September at the grand old age of 96, but I know she was cared for until the end.