Southlands Place

The home is a friendly, welcoming place to be and my partner has settled in surprisingly well in a short time. Management and staff have got to know him and his likes and dislikes quickly and I have found it easy to talk to staff about any concerns I've had in this initial period. I love the fact one can visit at any time. The food is very good and my partner's well-being has improved since he moved in.

Staff are caring, and attentive. Residents are addressed by name and assisted as necessary. Everyone contributes to the family led from the top. Respect for each person is demonstrated. Gentleness and consideration are given. Dietary and other needs are met. A home from home. Food set out to temp any palate. Variety and flavour are all served by courteous staff.

Amazing, kind staff, all of them. Meals are excellent.

To cap it all, I have still not received the deposit I paid. My dealings with the finance department have been a nightmare, emails are ignored or the statements that it will be sorted or the finance team will be in touch are just not true.

I must give a special mention and our utmost thanks to three particular members of staff, as without your care, my dad and our family would not have coped with this stressful and emotional time.

Overall happy. The cooks could be better - more traditional food. It would be nice for the lounge fireplace to be on. The nurse is very kind and helpful.

The staff are so friendly and helpful. They really go out of their way and pay attention to detail. The rooms are spacious and immaculately clean. There is always a lovely variety of organised activities on offer. It's a lovely, calm and relaxing atmosphere here.

Many thanks to all of you.

The incredible care and compassion that was shown to my dad and mum whilst in your care was second to none. They felt happy and safe at Southlands and were always treated with utmost care and respect. We cannot thank you enough for giving my dad the best care during his final weeks. ‘Thank you’ are only two small words, but your kindness has meant the world to us all.

I would highly recommend Southlands Place.

My 96-year-old dad has been at Southlands Place for four weeks now. My sister and I have only the highest praise for his care and support as he is now no longer safe to live at home independently on his own. The staff, from the care manager, deputy, reception, housekeepers, catering staff and especially the wonderful, cheerful, friendly carers are a credit to the home. We have never seen anything to complain about - today on his 96th birthday - nothing was too much trouble - we had lunch in a beautifully decorated balloon-filled room with a superb meal, prosecco and special birthday care - it made his day.

I am happy with the care of my husband. Also happy with the staff. More musical entertainment would make my husband happier.

My brother was "fast-tracked" from the hospital to Southlands Place at the end of December, with a prognosis of six months. Unfortunately, he passed away after three months, but during that time, he received excellent care and kindness from the staff. Thank you for making his last days as comfortable and pain-free as possible.

I have been at Southlands Place for seven months and have been happy here. All the staff are very kind and caring towards the residents. We are all treated with dignity and respect.

I am very happy with the care my mother has received. Her food was pureed as she couldn't swallow solids and fortified drinks were provided. The staff are friendly and nothing is too much trouble. I have recommended Southlands Place to a number of friends.

I'm sure Mum has no real understanding of the events of this spring, but now there's an obvious ring of care around Mum in her current environment. The meds, dehydration and nutritional issues have been dealt with, and to be selfish, I've finally had the head space to comprehend recent events.

Lovely surroundings.

My mother needed time to recover from 3-weeks in hospital following an injury and rebuild her confidence to be able to return home. From the moment we first looked around, the staff at Southlands Place have been brilliant. They have looked after my mum and kept me updated on her progress during her stay when needed. I have been able to regularly visit any time of the week, which was helpful as I had to travel from London or Brighton. The room that she had was very well appointed, airy and clean. The other spaces are also very good and helped to encourage my mum to get out and about and talk to other residents. Mum is now home, and the staff have been great at helping me to make sure she has gone back to her house with appropriate support around her. Southlands is a lovely, friendly environment, and I am very happy to recommend.

Mum was transferred from hospital to Southlands just over a month ago for initially a month's respite care; she now doesn't want to go home! On arrival at the home, the family were all concerned about how Mum would adjust to such a big change. However, the friendliness and welcome from the staff soon put us all at our ease. The care and attention to detail of Mum's individual needs have been respected and surpassed. Our experience to date is that this is a home where staff are prepared to go the extra mile to ensure the happiness and safety of their service users, and where any questions and concerns of the family have been met with professionalism and empathy. We were, as a family, dreading Mum being in a home. However, the change we have seen in the short time she has been at Southlands has been remarkable; she is eating a lot healthier, engaging with other residents, and in her own words, "is happier now than she has been in a very long time".

As nominated next of kin, over the last 4-weeks, I have been regularly visiting a friend of mine at Southlands Place. The strength of this home lies with the staff who work there. Cheerfully going the extra mile is the norm. For example, the barrier of my friend's severely impaired hearing was overcome imaginatively by staff using the mobile notes dictation facility that allows you to instantly read on the screen exactly what is being said. Magic. There always seems to be someone knowledgeable available to answer the phone; this had been a nightmare problem in her two previous hospital settings. There is such a lovely can do atmosphere at Southlands Place. The building is modern, the standard of cleanliness is high. No, there isn't even a whiff of any unpleasant odours. There is a very clear understanding of the need to include residents in all discussions about their care/future provision and to respect their choices. Liaison with outside agencies is superb.