Southlands Place

33 Hastings Road, Bexhill-on-Sea TN40 2HJ
Review Us
9.6 83 Reviews
  • Southlands Place, Bexhill-on-Sea
Southlands Place is located in a quiet residential area in Bexhill-on-Sea, providing quality dementia, residential and nursing care for up to 71 elderly residents on a permanent and short stay basis.

With views of the coast and beautiful countryside visible from the dining room and terraces it really is a tranquil environment. There are various lounges that are perfect for socialising, a hair salon, private dining room, bistro, cinema and a stunning landscaped garden for residents to enjoy.

The social atmosphere is enhanced by a comprehensive and flexible program of activities which focuses on physical and emotional health while looking to make the most of community links and personal interests. Every room has been designed and furnished to the highest standard. Every bedroom features ensuite facilities, ground-floor rooms have private access to the landscaped gardens, and staff encourage residents to add personal items to help create a homely atmosphere.

Dementia training promotes the importance of an engaging environment for people living with dementia, ensuring they have the best living experience as well as receiving high quality care.

Southlands Place offers first-class facilities and accommodation, allowing residents to feel welcome, relaxed, and secure whilst also enjoying an active and independent lifestyle.

Please ask the staff for more details on the type of care that is needed, or would like to move in as a couple or any other questions.
Show Southlands Place on the Map

Care Provided by Southlands Place

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

These prices are only a guideline, please contact Southlands Place to find out the exact price for your requirements.

Contact Southlands Place to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Southlands Place to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Fiona Yurteri (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Visiting

  • Open visiting policy at Southlands Place, so friends and family may visit residents at the times which are convenient for them. Beautiful coastal location.

Southlands Place Reviews (83)

9.6

Southlands Place has a Review Score of 9.6 (9.635) out of 10, based on 31 reviews in the last 2 years.
Over all time Southlands Place has 83 reviews.

Overall Experience
  • 67
  • 13
  • 1
  • 1
  • 1
Date Published
  • 83
  • 8
  • 20
  • 31
  • 52
Reviewer Connection to Southlands Place
  • 33
  • 17
  • 7
  • 6
  • 6
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 83, showing 41-60
Review from Irene D (Sister of Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, caring and understanding staff.
Lovely surroundings.
Reply from Home Manager, Home Manager at Southlands Place
Thank you, Irene; on behalf of the Southlands team, we would like to thank you for your wonderful feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Natalie B (Daughter of Resident) published on 14 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed time to recover from 3-weeks in hospital following an injury and rebuild her confidence to be able to return home. From the moment we first looked around, the staff at Southlands Place have been brilliant. They have looked after my mum and kept me updated on her progress during her
stay when needed. I have been able to regularly visit any time of the week, which was helpful as I had to travel from London or Brighton. The room that she had was very well appointed, airy and clean. The other spaces are also very good and helped to encourage my mum to get out and about and talk to other residents. Mum is now home, and the staff have been great at helping me to make sure she has gone back to her house with appropriate support around her. Southlands is a lovely, friendly environment, and I am very happy to recommend.
Reply from Home Manager, Home Manager at Southlands Place
Thank you for taking the time to leave us such a fantastic review, Natalie! We're happy to hear that your mother enjoyed her time at Southlands Place and received such great care. I will pass on your…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley C (Daughter of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was transferred from hospital to Southlands just over a month ago for initially a month's respite care; she now doesn't want to go home! On arrival at the home, the family were all concerned about how Mum would adjust to such a big change. However, the friendliness and welcome from the staff soon
put us all at our ease. The care and attention to detail of Mum's individual needs have been respected and surpassed. Our experience to date is that this is a home where staff are prepared to go the extra mile to ensure the happiness and safety of their service users, and where any questions and concerns of the family have been met with professionalism and empathy. We were, as a family, dreading Mum being in a home. However, the change we have seen in the short time she has been at Southlands has been remarkable; she is eating a lot healthier, engaging with other residents, and in her own words, "is happier now than she has been in a very long time".
Reply from Home Manager, Home Manager at Southlands Place
Many thanks for your positive review. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L P (Next of Kin) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As nominated next of kin, over the last 4-weeks, I have been regularly visiting a friend of mine at Southlands Place. The strength of this home lies with the staff who work there. Cheerfully going the extra mile is the norm. For example, the barrier of my friend's severely impaired hearing was overcome
imaginatively by staff using the mobile notes dictation facility that allows you to instantly read on the screen exactly what is being said. Magic. There always seems to be someone knowledgeable available to answer the phone; this had been a nightmare problem in her two previous hospital settings. There is such a lovely can do atmosphere at Southlands Place. The building is modern, the standard of cleanliness is high. No, there isn't even a whiff of any unpleasant odours. There is a very clear understanding of the need to include residents in all discussions about their care/future provision and to respect their choices. Liaison with outside agencies is superb.
Reply from Home Manager, Home Manager at Southlands Place
Many thanks for your positive review. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jim A (Respite Resident) published on 4 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring and compassionate. Staff with even an agee’s not afraid to ‘muck in’ during these difficult COVID times.
As a coeliac and diabetic as well as other physical issues, I was concerned about whether or not I would be ‘safe’. I needn’t have worried as the care staff and catering staff did everything
to make me feel secure and well cared for, even setting up separate storage and preparation of my food and temperature-sensitive medication.
I am only 65, and their youngest temporary resident, with most being post 80, so a lot of the activities are geared towards this age range, so saying the residents made me very welcome. We had some great conversations and one lady, at 91, my mother's age, is still as bright and ‘with it’ as people my own age!
I use an electric wheelchair and am quite able to manage my own medications, which they allowed me to do, for which I was grateful. Having my own fridge for personal treats as well as my own toaster was wonderful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marcel B (Son of Resident) published on 13 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother who is 93 has been a resident of Southland's for coming up to a year. She is extremely content, the level of care from all staff members is excellent, as they will all go the extra mile to ensure her stay is as pleasant as possible. When my time comes I would be more than happy to spend it
there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H B (Grandson of Resident) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Senior management at the home has been unwavering in their support to my grandparents. My grandparents have specific dietary likes/dislike; they have been able to make tailor-made meals for them. I am very grateful to them for making the transition into a care home as easy as possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin B (Son of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff.
Very approachable.
Very friendly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Melanie C (Daughter of Resident) published on 27 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m not sure how I would have coped without the support and guidance I’ve received from Southlands over the last few months. When others seemed not to care, they’ve been there helping every step of the way.


My mother has dementia, so is confused and gets upset easily, however, Southlands is the one

place she seems happy and settled. She has a lovely room overlooking the garden, and the staff encourage her to join in so she's not lonely or isolated. She has a whole floor to roam and many things to see and do. Knowing my mum is safe and happy means the world to me.


Thank you to the manager and the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Silvia B (Daughter of Resident) published on 15 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been in Southlands Place for 4 months now and is very happy here. She has a lovely room and the staff have gone the extra bit to provide her with extras such as a bookcase and a mirror. They've helped her to put up her own pictures and photos to make the room more personal. She loves the
food and the activity programme that allows her to plan out her day. The staff I've met are wonderful, friendly, caring and ready to chat and listen. The interactions between my mother and staff that I've observed clearly show real affection for her and her welfare. My mother says being in Southlands Place is like being in a luxury hotel.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine A (Daughter of Resident) published on 2 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Southlands for 1-year and 3-months. Over this period her capacity had greatly declined, Southlands managed this well, being both sympathetic to my mother and the family. I feel the staff have always treated us with friendship and as individuals. Unfortunately, the onset
of covid has had an enormously detrimental effect on my mother general wellbeing, exacerbated by the restrictions of family contact imposed. However, through all this, I found the staff, both management and caring, kind, considerate, sympathetic and helpful whenever possible. They have managed to maintain their staff morale and humour through very difficult times. Well done and huge thanks.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin B (Son of Resident) published on 26 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 4/5 weeks for a respite stay.
As this was taking place amid Covid19 restrictions, my access was limited (had it not been, I would have been far more concerned).
An undoubtedly professional and well-equipped operation; I would/will be confident to leave my mother in their care, come
the time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tony L-B (Son of Resident) published on 25 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents are residents at Southlands Place, my father has dementia and resides on the 1st floor, and my mother who is unable to look after herself is on the ground floor. The home is clean, and the food is good. I have nothing but praise for the carers, staff and management; they have been dedicated,
caring and professional. My father and mother could not have been better looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jon S (Son of Resident) published on 24 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Southlands is working extremely hard to keep the residents safe from COVID, and so far, thankfully, through their professionalism, they are successful. I appreciate the care my mother is receiving and the high standard of accommodation she enjoys. It means a great deal to me to know that she is in safe
and caring hands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane G (Next of Kin) published on 27 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband and I visited recently, with a view to selecting a care home for my Godmother. The staff were exceptionally professional and clearly passionate about this setting. We were taken around the outside of the building, wearing PPE, in line with recent Covid guidance. What we saw was singularly
impressive, both in terms of accommodation and care. All questions were answered openly and honestly and we left feeling that we would happily leave our very precious family member in the care of this team. Thank you so much for ensuring that we felt that a care package at Southlands Place could be a serious option for us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K W (Daughter of Resident) published on 26 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have not been inside the home other than an allocated public area for visiting since lockdown, so my comments are in relation to pre-covid. However, throughout covid, staff have always been helpful when phoning and visiting, and my father seems very well cared for. My comments in relation to management
are that admin procedures did not seem sufficient to get important information to the nursing staff/residents records. This has been rectified in relation to my father. The home has operated very well during covid.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael (Son of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dementia is a very challenging thing to deal with and Southlands is doing a wonderful job with my mother. The staff are experienced and show great care and support for my mother. I would not hesitate in recommending Southlands and all the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David (Son of Resident) published on 19 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care, compassion and understanding of my Mother's dementia and her care requirements have been superb. We cannot ask for anything better. We can highly recommend Southlands. The staff are wonderful bearing in mind the severity of my Mother's dementia at times. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane (Daughter of Resident) published on 16 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has only been at Southlands for a very short time but I am delighted that they are managing her dementia so well. We have had to admit her during this very challenging time of Covid-19, and all the staff we have dealt with have been supportive, understanding of her needs and have shown the
care and compassion we want to give our mother but cannot under the current Covid-19 restrictions.
They have completely understood her needs, she looks great was chatty and happy. The interaction with my mother and the staff was a joy to witness.
What a wonderful place - please keep up the good work.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine D (Wife of Resident) published on 14 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although I was worried about my husband going into full-time care, I now know it was the right decision. Southlands Place has been so good to my husband. The staff are excellent; they are really caring. There are so many activities for him to join in. Also, during this covid time, they have kept in
touch through Facebook pictures and telephone calls. Also, now with social distancing for 30-mins either in the garden or lounge in place eg face masks, gloves, aprons and temperature taken.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.635)

Overview of Review Score

The Review Score of 9.6 (9.635) out of 10 for Southlands Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.635 for Southlands Place is calculated as follows: ( (271 Excellents x 5) + (57 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 356 Ratings = 4.635
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Southlands Place is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (1)

No image found

Fiona Yurteri

Job Title: Home Manager

I am proud to have been promoted from Deputy Manager to Home Manager at Southlands Place.


As a registered general nurse, I started out my career at Hurstwood Park Neurological Centre working in the intensive care unit specialising in brain trauma and injury, supporting patients with neurological deficits. From there I transferred my skills to working with residents living with dementia. I have previously managed Nursing Homes and supported the needs of a diverse range of residents.


As Home Manager it is important to me that our residents receive the care and respect that they deserve and that they see this as their home and family. Every day my team want to make a difference in our residents’ lives, seeing a smile on their faces and laughing makes everything worthwhile.


I have an amazing team around me and It is important to me that my team are supported in their roles to assist our residents, as well as giving them the opportunity to develop and learn new skills as this is what has helped me throughout my career. We are all passionate and committed to making Southlands Place home for all.


I have lived in the local area for over 25 years and my favourite aspect is the seafront as well as the close community spirit, including the strong relationships that our home has with the local community. Outside of work, I enjoy running and reading, as well as walking my dogs and spending time with my family and friends.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southlands Place to verify any information. View our terms and conditions. Southlands Place has an Enhanced Service - more info.