Southlands Place

33 Hastings Road, Bexhill-on-Sea TN40 2HJ
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9.6 77 Reviews
  • Southlands Place, Bexhill-on-Sea
Southlands Place is located in a quiet residential area in Bexhill-on-Sea, providing quality dementia, residential and nursing care for up to 71 elderly residents on a permanent and short stay basis.

With views of the coast and beautiful countryside visible from the dining room and terraces it really is a tranquil environment. There are various lounges that are perfect for socialising, a hair salon, private dining room, bistro, cinema and a stunning landscaped garden for residents to enjoy.

The social atmosphere is enhanced by a comprehensive and flexible program of activities which focuses on physical and emotional health while looking to make the most of community links and personal interests. Every room has been designed and furnished to the highest standard. Every bedroom features ensuite facilities, ground-floor rooms have private access to the landscaped gardens, and staff encourage residents to add personal items to help create a homely atmosphere.

Dementia training promotes the importance of an engaging environment for people living with dementia, ensuring they have the best living experience as well as receiving high quality care.

Southlands Place offers first-class facilities and accommodation, allowing residents to feel welcome, relaxed, and secure whilst also enjoying an active and independent lifestyle.

Please ask the staff for more details on the type of care that is needed, or would like to move in as a couple or any other questions.

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Care Provided by Southlands Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Day Care
  • Head/Brain Injury
  • Nursing Care
  • Palliative Care
  • Parkinson's Disease
  • Stroke

Good to Know

  • Person in charge
  • Fiona Yurteri (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Southlands Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750
  • (these prices are only a guideline, please contact Southlands Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy at Southlands Place, so friends and family may visit residents at the times which are convenient for them. Beautiful coastal location.


Southlands Place Reviews (77)

Total of 77, showing 41-60
9.6

Southlands Place has a Review Score of 9.6 (9.636) out of 10, based on 28 reviews in the last 2 years. Over all time Southlands Place has 77 reviews.

Overall Experience

  • 61
  • 13
  • 1
  • 1
  • 1

Date Published

77
13
19
28
49

Review from H B (Grandson of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Senior management at the home has been unwavering in their support to my grandparents. My grandparents have specific dietary likes/dislike; they have been able to make tailor-made meals for them. I am very grateful to them for making the transition into a care home as easy as possible.

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Review from Kevin B (Son of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff.
Very approachable.
Very friendly.

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Review from Melanie C (Daughter of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m not sure how I would have coped without the support and guidance I’ve received from Southlands over the last few months. When others seemed not to care, they’ve been there helping every step of the way.


My mother has dementia, so is confused and gets upset easily, however, Southlands is the one

place she seems happy and settled. She has a lovely room overlooking the garden, and the staff encourage her to join in so she's not lonely or isolated. She has a whole floor to roam and many things to see and do. Knowing my mum is safe and happy means the world to me.


Thank you to the manager and the team.


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Review from Silvia B (Daughter of Resident) published on 15 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Southlands Place for 4 months now and is very happy here. She has a lovely room and the staff have gone the extra bit to provide her with extras such as a bookcase and a mirror. They've helped her to put up her own pictures and photos to make the room more personal. She loves the
food and the activity programme that allows her to plan out her day. The staff I've met are wonderful, friendly, caring and ready to chat and listen. The interactions between my mother and staff that I've observed clearly show real affection for her and her welfare. My mother says being in Southlands Place is like being in a luxury hotel.

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Review from Christine A (Daughter of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Southlands for 1-year and 3-months. Over this period her capacity had greatly declined, Southlands managed this well, being both sympathetic to my mother and the family. I feel the staff have always treated us with friendship and as individuals. Unfortunately, the onset
of covid has had an enormously detrimental effect on my mother general wellbeing, exacerbated by the restrictions of family contact imposed. However, through all this, I found the staff, both management and caring, kind, considerate, sympathetic and helpful whenever possible. They have managed to maintain their staff morale and humour through very difficult times. Well done and huge thanks.

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Review from Kevin B (Son of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 4/5 weeks for a respite stay.
As this was taking place amid Covid19 restrictions, my access was limited (had it not been, I would have been far more concerned).
An undoubtedly professional and well-equipped operation; I would/will be confident to leave my mother in their care, come
the time.

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Review from Tony L-B (Son of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are residents at Southlands Place, my father has dementia and resides on the 1st floor, and my mother who is unable to look after herself is on the ground floor. The home is clean, and the food is good. I have nothing but praise for the carers, staff and management; they have been dedicated,
caring and professional. My father and mother could not have been better looked after.

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Review from Jon S (Son of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Southlands is working extremely hard to keep the residents safe from COVID, and so far, thankfully, through their professionalism, they are successful. I appreciate the care my mother is receiving and the high standard of accommodation she enjoys. It means a great deal to me to know that she is in safe
and caring hands.

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Review from Jane G (Next of Kin) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I visited recently, with a view to selecting a care home for my Godmother. The staff were exceptionally professional and clearly passionate about this setting. We were taken around the outside of the building, wearing PPE, in line with recent Covid guidance. What we saw was singularly
impressive, both in terms of accommodation and care. All questions were answered openly and honestly and we left feeling that we would happily leave our very precious family member in the care of this team. Thank you so much for ensuring that we felt that a care package at Southlands Place could be a serious option for us.

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Review from K W (Daughter of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not been inside the home other than an allocated public area for visiting since lockdown, so my comments are in relation to pre-covid. However, throughout covid, staff have always been helpful when phoning and visiting, and my father seems very well cared for. My comments in relation to management
are that admin procedures did not seem sufficient to get important information to the nursing staff/residents records. This has been rectified in relation to my father. The home has operated very well during covid.

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Review from Michael (Son of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dementia is a very challenging thing to deal with and Southlands is doing a wonderful job with my mother. The staff are experienced and show great care and support for my mother. I would not hesitate in recommending Southlands and all the staff.

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Review from David (Son of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, compassion and understanding of my Mother's dementia and her care requirements have been superb. We cannot ask for anything better. We can highly recommend Southlands. The staff are wonderful bearing in mind the severity of my Mother's dementia at times. Thank you.

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Review from Diane (Daughter of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been at Southlands for a very short time but I am delighted that they are managing her dementia so well. We have had to admit her during this very challenging time of Covid-19, and all the staff we have dealt with have been supportive, understanding of her needs and have shown the
care and compassion we want to give our mother but cannot under the current Covid-19 restrictions.
They have completely understood her needs, she looks great was chatty and happy. The interaction with my mother and the staff was a joy to witness.
What a wonderful place - please keep up the good work.

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Review from Christine D (Wife of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I was worried about my husband going into full-time care, I now know it was the right decision. Southlands Place has been so good to my husband. The staff are excellent; they are really caring. There are so many activities for him to join in. Also, during this covid time, they have kept in
touch through Facebook pictures and telephone calls. Also, now with social distancing for 30-mins either in the garden or lounge in place eg face masks, gloves, aprons and temperature taken.

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Review from J F (Sister of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the onset initial visit, we (brothers and myself) were given a lovely welcome and viewing. We noted the cleanliness, tidiness and very little smell. As in other homes. The staff have been approachable and helpful especially with the initial settling in of my sister. I am pleased there is now a
minibus available for trips out and more activities are being organised. Since beginning my review to now (Jan) I feel most of the ratings I have given have greatly improved. Thank you.

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Review from Martin W (Son of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Four weeks ago we transferred my father 250 miles to Southlands Place to be near his family and I visit him every day. Dads care home is very impressive especially the quality and level of care he has thus far received. From the manager to the staff caring for Dad on the dementia unit, the care is diligent,
professional and caring. Dad is responding positively which is wonderful. The building looks new and like a hotel! Despite being blind, underweight and lame Dad is extremely well fed with excellent nutritious food and taking new tentative steps in walking. Dad coming here is the best move for him and I'm delighted.

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Review from B O (Wife of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nurses, carers and other staff are all very pleasant and all doing their jobs very well. I am happy with how well they are looking after my husband.

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Review from Graham S (Son of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Environment, food, attitude of care/nursing staff always first class. Absolutely no complaints and always a pleasure to visit reception and second floor.
Had very little dealings with management, who are found "distant" - however, with no complaints, one can only suggest they are doing as good a job
as the nursing staff.

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Review from Vanessa H (Daughter of Resident) published on 8 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home for 2 years with dementia and now needing full nursing care. I can only speak for those staff that work on the 1st floor but I am sure the excellent care my mother gets is what all residents receive in the home. The staff are friendly and spend a lot of time with the residents,
the entertainment is good and suitable for all needs. The home is clean and warm and has a homely feel. The main reason for this review is to praise the staff who are the very best at what they do, the dedication and consistent strive to meet all the needs of every resident is amazing. I go to the home every day at different times and every time I leave I know my mum is very well looked after. Thank you Southlands Place.

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Review from Tracy E (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found the staff extremely caring, compassionate and friendly.
It did seem that the home was short staffed but the staff, carers and nurses that were there could not be faulted.
The room mum had was lovely, clean and spacious and her bed very cosy and comfortable.
I'm sure everybody there helped
to make mum's final days there as comfortable and peaceful as they could.

Reply from Katie Brewster, Home Manager at Southlands Place

We really appreciate your feedback and are pleased you found our staff at Southlands to be caring, compassionate and friendly and that our team made your mother’s final days both comfortable and peaceful. The safety and comfort of our residents is always our top priority and we have sufficient staff on every shift to ensure this is the case.


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Current Review Score: 9.6 (9.636)

Overview of Review Score

The Review Score of 9.6 (9.636) out of 10 for Southlands Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for Southlands Place is calculated as follows: ( (247 Excellents x 5) + (48 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 321 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southlands Place is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Fiona Yurteri

Job Title: Home Manager

I am proud to have been promoted from Deputy Manager to Home Manager at Southlands Place.


As a registered general nurse, I started out my career at Hurstwood Park Neurological Centre working in the intensive care unit specialising in brain trauma and injury, supporting patients with neurological deficits. From there I transferred my skills to working with residents living with dementia. I have previously managed Nursing Homes and supported the needs of a diverse range of residents.


As Home Manager it is important to me that our residents receive the care and respect that they deserve and that they see this as their home and family. Every day my team want to make a difference in our residents’ lives, seeing a smile on their faces and laughing makes everything worthwhile.


I have an amazing team around me and It is important to me that my team are supported in their roles to assist our residents, as well as giving them the opportunity to develop and learn new skills as this is what has helped me throughout my career. We are all passionate and committed to making Southlands Place home for all.


I have lived in the local area for over 25 years and my favourite aspect is the seafront as well as the close community spirit, including the strong relationships that our home has with the local community. Outside of work, I enjoy running and reading, as well as walking my dogs and spending time with my family and friends.