Southlands Place

33 Hastings Road, Bexhill-on-Sea TN40 2HJ
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9.6 78 Reviews
  • Southlands Place, Bexhill-on-Sea
Southlands Place is located in a quiet residential area in Bexhill-on-Sea, providing quality dementia, residential and nursing care for up to 71 elderly residents on a permanent and short stay basis.

With views of the coast and beautiful countryside visible from the dining room and terraces it really is a tranquil environment. There are various lounges that are perfect for socialising, a hair salon, private dining room, bistro, cinema and a stunning landscaped garden for residents to enjoy.

The social atmosphere is enhanced by a comprehensive and flexible program of activities which focuses on physical and emotional health while looking to make the most of community links and personal interests. Every room has been designed and furnished to the highest standard. Every bedroom features ensuite facilities, ground-floor rooms have private access to the landscaped gardens, and staff encourage residents to add personal items to help create a homely atmosphere.

Dementia training promotes the importance of an engaging environment for people living with dementia, ensuring they have the best living experience as well as receiving high quality care.

Southlands Place offers first-class facilities and accommodation, allowing residents to feel welcome, relaxed, and secure whilst also enjoying an active and independent lifestyle.

Please ask the staff for more details on the type of care that is needed, or would like to move in as a couple or any other questions.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

These prices are only a guideline, please contact Southlands Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Fiona Yurteri (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with ensuite Wet Room (72)

Visiting

  • Open visiting policy at Southlands Place, so friends and family may visit residents at the times which are convenient for them. Beautiful coastal location.

Southlands Place Reviews (78)

Total of 78, showing 61-78
9.6

Southlands Place has a Review Score of 9.6 (9.589) out of 10, based on 26 reviews in the last 2 years. Over all time Southlands Place has 78 reviews.

Overall Experience

  • 62
  • 13
  • 1
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  • 1

Date Published

78
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Review from Tracy E (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found the staff extremely caring, compassionate and friendly.
It did seem that the home was short staffed but the staff, carers and nurses that were there could not be faulted.
The room mum had was lovely, clean and spacious and her bed very cosy and comfortable.
I'm sure everybody there helped
to make mum's final days there as comfortable and peaceful as they could.

Reply from Katie Brewster, Home Manager at Southlands Place

We really appreciate your feedback and are pleased you found our staff at Southlands to be caring, compassionate and friendly and that our team made your mother’s final days both comfortable and peaceful. The safety and comfort of our residents is always our top priority and we have sufficient staff on every shift to ensure this is the case.

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Review from J B (Resident) assisted by family/friend published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant experience and I would not hesitate to recommend this care home to friends and family. It certainly helped me to regain my confidence.

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Review from Tessa T (Daughter of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the manager and staff highly enough for the care and commitment they gave to our mother in her short stay at the home. Unfortunately, she was not able to appreciate her surroundings or care and died very shortly after being admitted. However we, her family did appreciate it and felt
that her last days were dealt with compassionately.

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Review from David U (Son of Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for the care given by all the staff at Southlands. My mother was there for respite of two weeks. this service, suitable for my mother's needs, has not been easy to find but from the first home visit, we knew by the questions asked that mum would be well cared for. This was the case
as she returned home saying she would like to go and stay again. Best review we could ask for. Thank you for caring for my mother as if she were your loved one.

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Review from Margaret G (Wife of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was more than delighted to be able to move my husband into Southlands from a 3 month long stay in hospital. I found the manager welcoming, warm, a pleasure to talk to and very efficient and thoughtful. I viewed 6 homes and decided on Southlands because it was value for money compared with cheaper
(but I couldn't feel happy with them) and one more expensive but offering a similar environment. Food was wholesome. I have to stress that any niggles are minimal compared with comfort and care. The improvement in my husband is amazing. Thank you Southlands from the bottom of my heart.

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Review from Michael G (Son of Resident) published on 30 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful state-of-the-art, newly built care home with spacious en-suite rooms and beautifully furnished sitting and dining rooms. But best of all, the staff were fantastic, both caring and professional. My mother could not have been better looked after.

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Review from Irene S (Daughter of Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After three very distressing weeks, with my father in and out of hospital. He was assessed by the Southlands manager. Her understanding and compassion for our desperate situation meant that my father did not have to spend another weekend in hospital. He is now settled and safe in Southlands. Staff and
management have been amazing, so supportive. Southlands does not have a nursing home feel as my father would not tolerate that. It is a beautiful place, so bright and cheerful, it lifts the spirit. Residents and relatives are treated with respect and kindness. It feels like home, a truly holistic environment.

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Review from David C (Cousin of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old cousin moved into Southlands Place after a hip replacement. She needs nursing care due to moderate dementia and relative immobility. It is a new home which is light, airy and well appointed. Her room is bright and comfortable with en-suite facilities. The staff are very caring, friendly
and efficient, spending a lot of time ensuring that all the resident's needs are met. I had lunch in the home and the choice, quality and quantity of food was excellent.

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Review from Gwenda K (Friend of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the nursing home. It is clean/tidy and everyone of the staff are friendly and caring. Also very helpful with any questions or problems, my friends was very disorientated and upset at her move from hospital but the staff were very able and kind to her, we felt quite happy at
leaving her in their charge.

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Review from K G (Son of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has dementia, recently had 2 weeks excellent respite care at Southlands Place. It is a wonderful care home with very caring, friendly skilled staff led by an inspirational manager. The brand new care home is beautiful with excellent well appointed facilities. The varied daily activities
were just what my mother needed to keep her stimulated. When we collected my mother she had a healthy glow, was happy and relaxed which is testament to the excellent care she received at Southlands Place.

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Review from Geoff W (Son of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Southlands Place has numerous facilities in a purpose designed, new building in a pleasant location. Excellent care is being provided and once there are more residents it is expected that the variety of activities will increase even further. Early days yet but huge potential to be a wonderful care home.

Reply from Brigid Sedour, Home Manager at Southlands Place

Thank you for your positive review of Southlands Place. We are delighted that you were so pleased with the level of care and thank you for your comments about the overall standard of our home. We build our care team to ensure they are able to provide person-centred care and spend valuable time with our residents. Now that the weather has improved, we are looking at more outside pursuits and also visiting the allotment which we look after in conjunction with other members of the Bexhill Action Alliance Group. Our cupcake baking for the Alzheimer’s society was a great success and residents relished the opportunity to be involved in this venture. We always welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home.

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Review from Clive C (Son of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not feel happier and more satisfied with the care that my father receives at the above home. He has settled so well and this is down to all staff at the home. The home is beautiful and so homely.

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Review from Kate H (Daughter of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way. Caring staff - nurses, assistants, management. Beautiful brand new home and gardens. My mother came in for respite care after a hospital visit - now she's fine. Thanks for providing a great place.

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Review from Christopher W (Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff and nursing care were excellent. Nothing appeared too much trouble for them and they undertook their duties with skill and care and always appeared friendly and concerned for ones welfare.
The kitchen staff were excellent and the food was of a high standard.
The administrative staff
were also excellent and always available to deal with any queries one might have. I could find no fault with this care home. Service at meal times was also very good.

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Review from Christine T (Daughter of Resident) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming atmosphere was felt on my visit to Southlands Place both from the staff and very pleasant bright and fresh surroundings. My mother has settled quickly into her new home and we have every confidence that she is being well cared for by everyone at Southlands Place. Each time we visit
mum seems content and being attended to by staff or happily sitting with other residents. We are delighted with all aspects of Southlands Place.

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Review from Ann P (Daughter of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been in many different homes over the years and both hairdressers and carers this facility beats the lot!

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Review from A S (Wife of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone very friendly. Plenty of staff to talk to residents and make sure they are happy. Respond to their needs. Perhaps could co with a "messy" lounge where games, books, dominoes etc are left on tables to be picked up, used and left. Tables in lounges too low to play games or leave puzzles out.
Maybe need some exercise area. Need a cloakroom for visitors winter coats.

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Review from Denise P (Daughter of Resident) published on 9 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad that Southlands opened in Bexhill last month just as I was looking for a really lovely rest home for my father. Not only is the building top class but the staff are so kind, considerate, friendly and patient. Nothing seems too much trouble. They take the utmost care and carry in their work
in the most friendly and approachable way. I could very happily live there myself. I can't recommend them highly enough. They are going to set the standard for care in Bexhill now. We need more care homes of this standard.

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Current Review Score: 9.6 (9.589)

Overview of Review Score

The Review Score of 9.6 (9.589) out of 10 for Southlands Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.589 for Southlands Place is calculated as follows: ( (218 Excellents x 5) + (53 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 297 Ratings = 4.589

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southlands Place is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (1)

Meet the Team (1)

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Fiona Yurteri

Job Title: Home Manager

I am proud to have been promoted from Deputy Manager to Home Manager at Southlands Place.


As a registered general nurse, I started out my career at Hurstwood Park Neurological Centre working in the intensive care unit specialising in brain trauma and injury, supporting patients with neurological deficits. From there I transferred my skills to working with residents living with dementia. I have previously managed Nursing Homes and supported the needs of a diverse range of residents.


As Home Manager it is important to me that our residents receive the care and respect that they deserve and that they see this as their home and family. Every day my team want to make a difference in our residents’ lives, seeing a smile on their faces and laughing makes everything worthwhile.


I have an amazing team around me and It is important to me that my team are supported in their roles to assist our residents, as well as giving them the opportunity to develop and learn new skills as this is what has helped me throughout my career. We are all passionate and committed to making Southlands Place home for all.


I have lived in the local area for over 25 years and my favourite aspect is the seafront as well as the close community spirit, including the strong relationships that our home has with the local community. Outside of work, I enjoy running and reading, as well as walking my dogs and spending time with my family and friends.

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