Southlands Place

33 Hastings Road, Bexhill-on-Sea TN40 2HJ
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9.7 93 Reviews
  • Southlands Place, Bexhill-on-Sea
Located in a quiet residential area in Bexhill-on-Sea, Southlands Place provides residential, dementia and nursing care on a permanent and respite basis.

Residents at the East Sussex care home can enjoy quality facilities including a café, cinema room and hair and beauty salon. There is also a bespoke pub, ‘The Bluebell Inn’, where residents can enjoy a drink with loved ones. Each bedroom is designed and furnished to a high standard with en-suite facilities. Ground-floor rooms have private access to the landscaped gardens.

Situated close to Hastings, Eastbourne and the Sussex Heritage Coast, there is always something to look forward to, with a schedule of regular activities and outings in the home’s own minibus.
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Care Provided by Southlands Place

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1595
  • Self-Funded Residential Dementia Care: from £1595
  • Self-Funded Nursing Care: from £1845
  • Self-Funded Nursing Dementia Care: from £1845
  • RESPITE Self-Funded Residential Care: from £1745
  • RESPITE Self-Funded Residential Dementia Care: from £1743
  • RESPITE Self-Funded Nursing Care: from £1845
  • RESPITE Self-Funded Nursing Dementia Care: from £1845

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Southlands Place for full pricing details and T&Cs.

Contact Southlands Place to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Southlands Place to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Fiona Yurteri (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Visiting

  • Open visiting policy at Southlands Place, so friends and family may visit residents at the times which are convenient for them. Beautiful coastal location.

Southlands Place Reviews (93)

9.7

Southlands Place has a Review Score of 9.7 (9.668) out of 10, based on 36 reviews in the last 2 years.
Over all time Southlands Place has 93 reviews.

Overall Experience
  • 74
  • 15
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Date Published
  • 93
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  • 36
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Reviewer Connection to Southlands Place
  • 34
  • 18
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Total of 93, showing 61-80
Review from Christine A (Daughter of Resident) published on 2 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Southlands for 1-year and 3-months. Over this period her capacity had greatly declined, Southlands managed this well, being both sympathetic to my mother and the family. I feel the staff have always treated us with friendship and as individuals. Unfortunately, the onset
of covid has had an enormously detrimental effect on my mother general wellbeing, exacerbated by the restrictions of family contact imposed. However, through all this, I found the staff, both management and caring, kind, considerate, sympathetic and helpful whenever possible. They have managed to maintain their staff morale and humour through very difficult times. Well done and huge thanks.
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Review from Kevin B (Son of Resident) published on 26 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 4/5 weeks for a respite stay.
As this was taking place amid Covid19 restrictions, my access was limited (had it not been, I would have been far more concerned).
An undoubtedly professional and well-equipped operation; I would/will be confident to leave my mother in their care, come
the time.
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Review from Tony L-B (Son of Resident) published on 25 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents are residents at Southlands Place, my father has dementia and resides on the 1st floor, and my mother who is unable to look after herself is on the ground floor. The home is clean, and the food is good. I have nothing but praise for the carers, staff and management; they have been dedicated,
caring and professional. My father and mother could not have been better looked after.
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Review from Jon S (Son of Resident) published on 24 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Southlands is working extremely hard to keep the residents safe from COVID, and so far, thankfully, through their professionalism, they are successful. I appreciate the care my mother is receiving and the high standard of accommodation she enjoys. It means a great deal to me to know that she is in safe
and caring hands.
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Review from Jane G (Next of Kin) published on 27 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband and I visited recently, with a view to selecting a care home for my Godmother. The staff were exceptionally professional and clearly passionate about this setting. We were taken around the outside of the building, wearing PPE, in line with recent Covid guidance. What we saw was singularly
impressive, both in terms of accommodation and care. All questions were answered openly and honestly and we left feeling that we would happily leave our very precious family member in the care of this team. Thank you so much for ensuring that we felt that a care package at Southlands Place could be a serious option for us.
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Review from K W (Daughter of Resident) published on 26 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have not been inside the home other than an allocated public area for visiting since lockdown, so my comments are in relation to pre-covid. However, throughout covid, staff have always been helpful when phoning and visiting, and my father seems very well cared for. My comments in relation to management
are that admin procedures did not seem sufficient to get important information to the nursing staff/residents records. This has been rectified in relation to my father. The home has operated very well during covid.
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Review from Michael (Son of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dementia is a very challenging thing to deal with and Southlands is doing a wonderful job with my mother. The staff are experienced and show great care and support for my mother. I would not hesitate in recommending Southlands and all the staff.
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Review from David (Son of Resident) published on 19 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care, compassion and understanding of my Mother's dementia and her care requirements have been superb. We cannot ask for anything better. We can highly recommend Southlands. The staff are wonderful bearing in mind the severity of my Mother's dementia at times. Thank you.
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Review from Diane (Daughter of Resident) published on 16 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has only been at Southlands for a very short time but I am delighted that they are managing her dementia so well. We have had to admit her during this very challenging time of Covid-19, and all the staff we have dealt with have been supportive, understanding of her needs and have shown the
care and compassion we want to give our mother but cannot under the current Covid-19 restrictions.
They have completely understood her needs, she looks great was chatty and happy. The interaction with my mother and the staff was a joy to witness.
What a wonderful place - please keep up the good work.
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Review from Christine D (Wife of Resident) published on 14 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although I was worried about my husband going into full-time care, I now know it was the right decision. Southlands Place has been so good to my husband. The staff are excellent; they are really caring. There are so many activities for him to join in. Also, during this covid time, they have kept in
touch through Facebook pictures and telephone calls. Also, now with social distancing for 30-mins either in the garden or lounge in place eg face masks, gloves, aprons and temperature taken.
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Review from J F (Sister of Resident) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the onset initial visit, we (brothers and myself) were given a lovely welcome and viewing. We noted the cleanliness, tidiness and very little smell. As in other homes. The staff have been approachable and helpful especially with the initial settling in of my sister. I am pleased there is now a
minibus available for trips out and more activities are being organised. Since beginning my review to now (Jan) I feel most of the ratings I have given have greatly improved. Thank you.
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Review from Martin W (Son of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Four weeks ago we transferred my father 250 miles to Southlands Place to be near his family and I visit him every day. Dads care home is very impressive especially the quality and level of care he has thus far received. From the manager to the staff caring for Dad on the dementia unit, the care is diligent,
professional and caring. Dad is responding positively which is wonderful. The building looks new and like a hotel! Despite being blind, underweight and lame Dad is extremely well fed with excellent nutritious food and taking new tentative steps in walking. Dad coming here is the best move for him and I'm delighted.
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Review from B O (Wife of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nurses, carers and other staff are all very pleasant and all doing their jobs very well. I am happy with how well they are looking after my husband.
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Review from Graham S (Son of Resident) published on 10 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Environment, food, attitude of care/nursing staff always first class. Absolutely no complaints and always a pleasure to visit reception and second floor.
Had very little dealings with management, who are found "distant" - however, with no complaints, one can only suggest they are doing as good a job
as the nursing staff.
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Review from Vanessa H (Daughter of Resident) published on 8 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in the home for 2 years with dementia and now needing full nursing care. I can only speak for those staff that work on the 1st floor but I am sure the excellent care my mother gets is what all residents receive in the home. The staff are friendly and spend a lot of time with the residents,
the entertainment is good and suitable for all needs. The home is clean and warm and has a homely feel. The main reason for this review is to praise the staff who are the very best at what they do, the dedication and consistent strive to meet all the needs of every resident is amazing. I go to the home every day at different times and every time I leave I know my mum is very well looked after. Thank you Southlands Place.
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Review from Tracy E (Daughter of Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We found the staff extremely caring, compassionate and friendly.
It did seem that the home was short staffed but the staff, carers and nurses that were there could not be faulted.
The room mum had was lovely, clean and spacious and her bed very cosy and comfortable.
I'm sure everybody there helped
to make mum's final days there as comfortable and peaceful as they could.
Reply from Katie Brewster, Home Manager at Southlands PlaceWe really appreciate your feedback and are pleased you found our staff at Southlands to be caring, compassionate and friendly and that our team made your mother’s final days both comfortable and peaceful. The safety and comfort of our residents is always our top priority and we have sufficient staff on every shift to ensure this is the case.
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Review from J B (Resident) assisted by family/friend published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant experience and I would not hesitate to recommend this care home to friends and family. It certainly helped me to regain my confidence.
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Review from Tessa T (Daughter of Resident) published on 14 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the manager and staff highly enough for the care and commitment they gave to our mother in her short stay at the home. Unfortunately, she was not able to appreciate her surroundings or care and died very shortly after being admitted. However we, her family did appreciate it and felt
that her last days were dealt with compassionately.
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Review from David U (Son of Resident) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so grateful for the care given by all the staff at Southlands. My mother was there for respite of two weeks. this service, suitable for my mother's needs, has not been easy to find but from the first home visit, we knew by the questions asked that mum would be well cared for. This was the case
as she returned home saying she would like to go and stay again. Best review we could ask for. Thank you for caring for my mother as if she were your loved one.
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Review from Margaret G (Wife of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was more than delighted to be able to move my husband into Southlands from a 3 month long stay in hospital. I found the manager welcoming, warm, a pleasure to talk to and very efficient and thoughtful. I viewed 6 homes and decided on Southlands because it was value for money compared with cheaper
(but I couldn't feel happy with them) and one more expensive but offering a similar environment. Food was wholesome. I have to stress that any niggles are minimal compared with comfort and care. The improvement in my husband is amazing. Thank you Southlands from the bottom of my heart.
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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Southlands Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.668 for Southlands Place is calculated as follows: ( (313 Excellents x 5) + (81 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 416 Ratings = 4.668
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Southlands Place is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (114)

Meet the Team (1)

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Fiona Yurteri

Job Title: Home Manager

I have been at Southlands Place for over four years and am proud to have been promoted from Deputy Manager to Home Manager in that time.


As a registered general nurse, I started out my career at Hurstwood Park Neurological Centre, working in the intensive care unit, specialising in brain trauma and injury, supporting patients with Neurological deficits. From there, I transferred my skills to working with residents living with dementia. I have previously managed Nursing Homes and supported the needs of a diverse range of residents.


It is important to me that our residents receive the care and respect that they deserve and that they see this as their home and family. Every day, my team and I want to make a difference to our residents’ lives, seeing a smile on their face and laughing makes everything worthwhile. I have an amazing team around me, and it is important to me that my team are supported in their roles to assist our residents, as well as giving them the opportunity to develop and learn new skills, as this is what has helped me throughout my career.


I hope to welcome you to Southlands Place soon, I’d be delighted to show you around. Best wishes, Fiona.

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