Southlands Place, Bexhill-on-Sea, East Sussex
Southlands Place, Bexhill-on-Sea, East Sussex
Southlands Place, Bexhill-on-Sea, East Sussex

Southlands Place offers a purpose-built care environment, tailored to residential and nursing needs, as well as specialist dementia care.

Designed to support independent living alongside skilled care provision, Southlands Place has excellent communal facilities, en-suite bedrooms and stunning landscaped gardens.

The social atmosphere is enhanced by a flexible programme of activities which focuses on physical and emotional health, while looking to make the most of community links and personal interests.

Group: Caring Homes Group

Person in charge: Katie Brewster (Home Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 71 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 71

Rooms with ensuite WC: 71

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Visiting:

There is an open visiting policy at Southlands Place, so friends and family may visit residents at the times which are convenient for them. Beautiful coastal location.

Latest Care Quality Commission* Report on Southlands Place: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

5 Bed Vacancies

posted 14 Nov 2017

Southlands Place currently has the following bed vacancies*:Care Types:Residential, Nursing and Specialist Dementia. Length of Stay: Permanent stay, Short Stay (Respite)* and Day Care. *Please note our bed availability is subject to change. Please call 0808 202 3303 or email enquiries@caringhomes.org for further information about current bed vacancies at Southlands Place.

Reviews

9.4 Southlands Place has a Review Score of 9.4 (9.350)

The Review Score of 9.4 (maximum of 10) for Southlands Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Southlands Place in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.857 for Southlands Place is calculated as follows: ( (194 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 224 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.493 Points relating to the number of positive Reviews for Southlands Place is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.2 positive Reviews (71 registered maximum number of service users ÷ 5). 7 Reviews ÷ 14.2 Target = 0.493

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Southlands Place?

  • Extremely LIKELY
    18
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Southlands Place

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    5
  • Resident / Service User
    2
  • Wife of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • more

We found the staff extremely caring, compassionate and friendly.
It did seem that the home was short staffed but the staff, carers and nurses that were there could not be faulted.
The room mum had was lovely, clean and spacious and her bed very cosy and comfortable.
I'm sure everybody there helped to make mum's final days there as comfortable and peaceful as they could.

How likely would you be to recommend Southlands Place? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Katie Brewster, Home Manager at Southlands Place responded to this review on 15 Aug 2017:

We really appreciate your feedback and are pleased you found our staff at Southlands to be caring, compassionate and friendly and that our team made your mother’s final days both comfortable and peaceful. The safety and comfort of our residents is always our top priority and we have sufficient staff on every shift to ensure this is the case.

My mother suffers from dementia and she has lived at this home for 6 months. The staff are amazing and work continuously to provide a loving home for the residents.

They welcome relatives and close friends to get involved with their activities and often have family day events. It is a relatively new home and as more residents have moved in, so have new staff. In particular, I would like to comment on the senior members of staff, they are always available to speak too if there are any concerns and genuinely want the best care of each one of their residents. The general feeling is warm and welcoming and the staff are professional yet there is an element of fun and there is always a sing song before dinner time!

The home is new and beautifully decorated, the garden is well designed and gives the feeling of a hotel. Thank you to all you amazing nursing staff for making my mum happy in her new home.

How likely would you be to recommend Southlands Place? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A very pleasant experience and I would not hesitate to recommend this care home to friends and family. It certainly helped me to regain my confidence.

How likely would you be to recommend Southlands Place? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot praise the manager and staff highly enough for the care and commitment they gave to our mother in her short stay at the home. Unfortunately, she was not able to appreciate her surroundings or care and died very shortly after being admitted. However we, her family did appreciate it and felt that her last days were dealt with compassionately.

How likely would you be to recommend Southlands Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are so grateful for the care given by all the staff at Southlands. My mother was there for respite of two weeks. this service, suitable for my mother's needs, has not been easy to find but from the first home visit, we knew by the questions asked that mum would be well cared for. This was the case as she returned home saying she would like to go and stay again. Best review we could ask for. Thank you for caring for my mother as if she were your loved one.

How likely would you be to recommend Southlands Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was more than delighted to be able to move my husband into Southlands from a 3 month long stay in hospital. I found the manager welcoming, warm, a pleasure to talk to and very efficient and thoughtful. I viewed 6 homes and decided on Southlands because it was value for money compared with cheaper (but I couldn't feel happy with them) and one more expensive but offering a similar environment. Food was wholesome. I have to stress that any niggles are minimal compared with comfort and care. The improvement in my husband is amazing. Thank you Southlands from the bottom of my heart.

How likely would you be to recommend Southlands Place? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Wonderful state-of-the-art, newly built care home with spacious en-suite rooms and beautifully furnished sitting and dining rooms. But best of all, the staff were fantastic, both caring and professional. My mother could not have been better looked after.

How likely would you be to recommend Southlands Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After three very distressing weeks, with my father in and out of hospital. He was assessed by the Southlands manager. Her understanding and compassion for our desperate situation meant that my father did not have to spend another weekend in hospital. He is now settled and safe in Southlands. Staff and management have been amazing, so supportive. Southlands does not have a nursing home feel as my father would not tolerate that. It is a beautiful place, so bright and cheerful, it lifts the spirit. Residents and relatives are treated with respect and kindness. It feels like home, a truly holistic environment.

How likely would you be to recommend Southlands Place? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My 90-year-old cousin moved into Southlands Place after a hip replacement. She needs nursing care due to moderate dementia and relative immobility. It is a new home which is light, airy and well appointed. Her room is bright and comfortable with en-suite facilities. The staff are very caring, friendly and efficient, spending a lot of time ensuring that all the resident's needs are met. I had lunch in the home and the choice, quality and quantity of food was excellent.

How likely would you be to recommend Southlands Place? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother, who has dementia, recently had 2 weeks excellent respite care at Southlands Place. It is a wonderful care home with very caring, friendly skilled staff led by an inspirational manager. The brand new care home is beautiful with excellent well appointed facilities. The varied daily activities were just what my mother needed to keep her stimulated. When we collected my mother she had a healthy glow, was happy and relaxed which is testament to the excellent care she received at Southlands Place.

How likely would you be to recommend Southlands Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I am very impressed with the nursing home. It is clean/tidy and everyone of the staff are friendly and caring. Also very helpful with any questions or problems, my friends was very disorientated and upset at her move from hospital but the staff were very able and kind to her, we felt quite happy at leaving her in their charge.

How likely would you be to recommend Southlands Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Southlands Place has numerous facilities in a purpose designed, new building in a pleasant location. Excellent care is being provided and once there are more residents it is expected that the variety of activities will increase even further. Early days yet but huge potential to be a wonderful care home.

How likely would you be to recommend Southlands Place? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Brigid Sedour, Home Manager at Southlands Place responded to this review on 08 Jul 2016:

Thank you for your positive review of Southlands Place. We are delighted that you were so pleased with the level of care and thank you for your comments about the overall standard of our home. We build our care team to ensure they are able to provide person-centred care and spend valuable time with our residents. Now that the weather has improved, we are looking at more outside pursuits and also visiting the allotment which we look after in conjunction with other members of the Bexhill Action Alliance Group. Our cupcake baking for the Alzheimer’s society was a great success and residents relished the opportunity to be involved in this venture. We always welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home.

I could not feel happier and more satisfied with the care that my father receives at the above home. He has settled so well and this is down to all staff at the home. The home is beautiful and so homely.

How likely would you be to recommend Southlands Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent in every way. Caring staff - nurses, assistants, management. Beautiful brand new home and gardens. My mother came in for respite care after a hospital visit - now she's fine. Thanks for providing a great place.

How likely would you be to recommend Southlands Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care staff and nursing care were excellent. Nothing appeared too much trouble for them and they undertook their duties with skill and care and always appeared friendly and concerned for ones welfare.
The kitchen staff were excellent and the food was of a high standard.
The administrative staff were also excellent and always available to deal with any queries one might have. I could find no fault with this care home. Service at meal times was also very good.

How likely would you be to recommend Southlands Place? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very welcoming atmosphere was felt on my visit to Southlands Place both from the staff and very pleasant bright and fresh surroundings. My mother has settled quickly into her new home and we have every confidence that she is being well cared for by everyone at Southlands Place. Each time we visit mum seems content and being attended to by staff or happily sitting with other residents. We are delighted with all aspects of Southlands Place.

How likely would you be to recommend Southlands Place? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Having been in many different homes over the years and both hairdressers and carers this facility beats the lot!

How likely would you be to recommend Southlands Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone very friendly. Plenty of staff to talk to residents and make sure they are happy. Respond to their needs. Perhaps could co with a "messy" lounge where games, books, dominoes etc are left on tables to be picked up, used and left. Tables in lounges too low to play games or leave puzzles out. Maybe need some exercise area. Need a cloakroom for visitors winter coats.

How likely would you be to recommend Southlands Place? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am so glad that Southlands opened in Bexhill last month just as I was looking for a really lovely rest home for my father. Not only is the building top class but the staff are so kind, considerate, friendly and patient. Nothing seems too much trouble. They take the utmost care and carry in their work in the most friendly and approachable way. I could very happily live there myself. I can't recommend them highly enough. They are going to set the standard for care in Bexhill now. We need more care homes of this standard.

How likely would you be to recommend Southlands Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

December 2016

February 2016

Job Vacancies

Staff Profiles

No image found

Katie Brewster

Job Title: Home Manager

Joined: 2017

Description:

I lead my professional Care Team in delivering the highest level of care and support for our residents.

My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.

I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.

I feel that the Caring Homes philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Southlands Place