Southlands Place

33 Hastings Road, Bexhill-on-Sea TN40 2HJ
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9.7 93 Reviews
  • Southlands Place, Bexhill-on-Sea
Located in a quiet residential area in Bexhill-on-Sea, Southlands Place provides residential, dementia and nursing care on a permanent and respite basis.

Residents at the East Sussex care home can enjoy quality facilities including a café, cinema room and hair and beauty salon. There is also a bespoke pub, ‘The Bluebell Inn’, where residents can enjoy a drink with loved ones. Each bedroom is designed and furnished to a high standard with en-suite facilities. Ground-floor rooms have private access to the landscaped gardens.

Situated close to Hastings, Eastbourne and the Sussex Heritage Coast, there is always something to look forward to, with a schedule of regular activities and outings in the home’s own minibus.
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Care Provided by Southlands Place

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1595
  • Self-Funded Residential Dementia Care: from £1595
  • Self-Funded Nursing Care: from £1845
  • Self-Funded Nursing Dementia Care: from £1845
  • RESPITE Self-Funded Residential Care: from £1745
  • RESPITE Self-Funded Residential Dementia Care: from £1743
  • RESPITE Self-Funded Nursing Care: from £1845
  • RESPITE Self-Funded Nursing Dementia Care: from £1845

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Southlands Place for full pricing details and T&Cs.

Contact Southlands Place to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Southlands Place to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Fiona Yurteri (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Visiting

  • Open visiting policy at Southlands Place, so friends and family may visit residents at the times which are convenient for them. Beautiful coastal location.

Southlands Place Reviews (93)

9.7

Southlands Place has a Review Score of 9.7 (9.668) out of 10, based on 36 reviews in the last 2 years.
Over all time Southlands Place has 93 reviews.

Overall Experience
  • 74
  • 15
  • 2
  • 1
  • 1
Date Published
  • 93
  • 13
  • 21
  • 36
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Reviewer Connection to Southlands Place
  • 34
  • 18
  • 9
  • 8
  • 7
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 93, showing 21-40
Review from R W (Great-Niece of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are helpful & attentive. The home is clean and touches such as decent curtains & lamp shades make a homely environment. Multiple activities available. Considerate nurses. Lovely garden. Best care home in the area. I'm grateful my aunt is now a permanent resident.
Reply from Nicole Howarth, on behalf of the team at Southlands PlaceThank you for taking the time to leave us such a fantastic review! We're so pleased to hear that your aunt is receiving such great care at Southlands Place. Your kind words about our dedicated team, the variety of activities, and the homely environment mean a lot to us. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
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Review from K S (Daughter of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mum moved to Southlands on December 27th 2024 after spending many weeks in hospital. Initially Mum was very confused, scared and vulnerable. Over time Mum started to settle, put weight on and gained some friends who she readily speaks to. We feel very much that Mum's stay at Southlands has been
very positive and her care and dignity has been one of respect and caring.
The only reason we are moving here is to be closer to us as a family, the distance is very difficult to arrange visiting. We are an hour and a half away. We are very happy to have us near her again but grateful for all the support Mum has been given.
Reply from Home Manager, Home Manager at Southlands PlaceThank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother had such a positive experience at Southlands Place. It's been a pleasure caring for her, and while we'll miss her, we're pleased she'll now be closer to you all. I will pass on your kind comments to the whole team.
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Review from Liz S (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Southlands as a respite resident for a couple of weeks and had a warm and friendly welcome, settling in very quickly. This has helped us to make a decision to change this to permanent residency. We have nothing but praise for the staff who are approachable and friendly but also importantly
very experienced and efficient. My mother has really enjoyed the activities she has joined in with during this time. Southlands does not have the institutional feel (or smell) that so many homes seem to have and visitors are always welcome.
Reply from Home Manager, Home Manager at Southlands PlaceMany thanks for your positive review. We're delighted that your mother felt comfortable with us during her respite stay and that she's now part of the Southlands Place family. Providing excellent care and service to our residents and their loved ones is a top priority for us, so your feedback truly means a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
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Review from K H (Resident) assisted by family/friend published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Comfortable, and satisfied with care received.
Reply from Home Manager, Home Manager at Southlands PlaceThank you for taking the time to leave us such a fantastic review, Kath! We're delighted to hear that you're happy with the care you're receiving at Southlands Place. Your feedback will be shared with the team.
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Review from D M (Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent-home from home.
Reply from Home Manager, Home Manager at Southlands PlaceThank you for taking the time to leave us such a fantastic review! We're delighted to hear that you're happy and consider Southlands Place as a home away from home. I will pass on your kind comments to the whole team.
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Review from L M (Daughter of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management team and all staff were warm, welcoming and at all times professional. At all times they had my dad's best interests in mind and made the move into care extremely easy.
I can definitely recommend Southlands care home
Reply from Home Manager, Home Manager at Southlands PlaceThank you for taking the time to leave us such a fantastic review! We're happy to hear that your father received such great care at Southlands Place and that we made his transition into care a smooth and positive experience. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
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Review from Sylvia S (Friend of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been to a lot of fan days and events and have found that the staff and building to be excellent. I am a friend of a resident here and it doesn't matter what time of day you visit you have a lovely welcome.
The staff are all friendly and the building is very well equipped.
Reply from Home Manager, Home Manager at Southlands PlaceThank you for taking the time to leave us such a fantastic review! We're delighted to hear that your experiences at Southlands Place have been so positive. I will pass on your kind comments to the whole team.
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Review from H F (Friend of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed the Valentine quiz and the atmosphere in this lovely care home. The staff is very welcoming and looks after you very well.
Reply from Home Manager, Home Manager at Southlands PlaceThank you for taking the time to leave us such a fantastic review! We're happy to hear that you enjoyed the Valentine's Day quiz and that you felt welcomed by the team at Southlands Place. I will pass on your kind comments to the whole team.
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Review from J C (Husband of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is very well organised, with very obliging and helpful management and staff.
Activities and entertainment were arranged and enjoyed by my wife and me. I would recommend this care home for anyone looking for peace of mind, that your loved one is being treated with the best possible care
and kindness.
Reply from Fiona Yurteri, Home Manager at Southlands PlaceThank you for taking the time to leave us such a wonderful review! We're delighted to hear that your wife is receiving such great care at Southlands Place. Providing peace of mind and excellent care is our priority, and it's great to know we've met your expectations. I will pass your kind comments on to the team who will be delighted to hear your feedback.
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Review from Sarah W (Daughter of Resident) published on 10 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't have found a better place for my mother during the last months of her life. She didn't want to be in a nursing home but the compassion, patience, and care shown by the staff made the transition so much easier and she settled in happily after all! Even when short-staffed she was never forgotten
or left out of activities (even though bedridden) and felt truly part of the 'family'.
Reply from Home Manager, Home Manager at Southlands PlaceThank you so much for your wonderful feedback. We're so sorry for your loss and we hope we could make the last months of your mother's life as enjoyable and peaceful as possible. We know that it was a difficult transition for her to stay in a nursing home but we're glad she settled in and enjoyed her stay. It was an absolute pleasure having her as part of the Southlands family and she will certainly be missed. Our team will be touched to hear your lovely comments!
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Review from Michael T (Son of Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the care staff very attentive and sensitive to my mother's needs. They are all very caring and compassionate. Keep up the good work and stay cheerful as you are.
Reply from Home Manager, Home Manager at Southlands PlaceThank you for taking the time to leave us such a fantastic review. We're happy to hear that your mother is receiving such great care at Southlands Place and will pass on your kind comments to the whole team.
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Review from Carol S (Daughter of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went to the care home after a spell in hospital. During her stay at the home, she was shown nothing but kindness, support and compassion by the staff, and without their help, she would not have made such a remarkable recovery.
We, as a family, can not thank the manager and her team enough for
the part they all played in Mum's health improving.
The activities kept Mum entertained throughout her stay, and Mum enjoyed her trips to the inclusive hairdresser.
If there was a criticism, the food could be hit and miss at times.
Reply from Fiona Yurteri, Home Manager at Southlands PlaceThank you for your lovely comments; it was a pleasure for us to support your mum. It brings the team great joy to see the positive impact that they have had on your mum's life and that she has now been able to return home. We look forward to seeing her at our future events.
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Review from David N (Husband of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased to entrust the care of my 85-year-old wife to Southlands Place. I found the staff very caring and nothing was too much trouble for them if I asked for anything. Many of the nurses went above and beyond their normal duties to ensure that my wife felt settled. I know that she was not
always the easiest resident/patient. I cannot comment on the food and activities and although my wife was funded I would recommend this home to anyone who is looking for an above-the-range of care.
Reply from Fiona Yurteri, Home Manager at Southlands PlaceThank you very much for your kind words, David. Nothing will stop us from delivering outstanding care for our residents at Southlands Place. It was a pleasure to take care of your wife in the time she spent with us and to be able to support you at this time. The team joins me in thanking you for your positive comments.
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Review from K C (Daughter of Resident) published on 11 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother died of aspiration pneumonia and sepsis despite my repeated requests that she see a doctor. I was told there is no access to a doctor, only a paramedic. She was not given the correct nursing care she needed. I will never forgive myself for letting her be placed here.
Reply from Fiona Yurteri, Home Manager at Southlands PlaceWe would like to once again express our heartfelt condolences. The health and well-being of our residents are our top priorities, and we work closely with health professionals who provide medical recommendations and make decisions in collaboration with our residents and their families. We understand that our team reached out to you in January to discuss your mother. If you wish to talk further about any aspects of her care, please do not hesitate to contact wecare@ariacare.co.uk. We take great pride in the resident experience and are committed to delivering the high-quality care that our residents expect and deserve.
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Review from A B (Partner of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a friendly, welcoming place to be and my partner has settled in surprisingly well in a short time. Management and staff have got to know him and his likes and dislikes quickly and I have found it easy to talk to staff about any concerns I've had in this initial period. I love the fact one
can visit at any time. The food is very good and my partner's well-being has improved since he moved in.
Reply from Fiona Yurteri, Home Manager at Southlands PlaceThank you, we are so pleased to read your wonderful comments about the care your partner is receiving, the positive effect on them and the peace of mind for you; the team were thrilled with your feedback, as we strive for personalised-centred care for all our lovely residents. Thank you once again.
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Review from R A (Wife of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are caring, and attentive. Residents are addressed by name and assisted as necessary. Everyone contributes to the family led from the top. Respect for each person is demonstrated. Gentleness and consideration are given. Dietary and other needs are met. A home from home. Food set out to temp any
palate. Variety and flavour are all served by courteous staff.
Reply from Fiona Yurteri, Home Manager at Southlands PlaceOn behalf of the Southlands Place team and the wider family, we would like to thank you for your wonderful feedback; it's great to hear, as we strive for personalised-centred care from the heart of all our lovely residents. Thank you again for your feedback.
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Review from J C (Wife of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing, kind staff, all of them. Meals are excellent.
Reply from Home Manager, Home Manager at Southlands PlaceThank you for taking the time to leave us a review and for your positive words about our home and the team at Southlands Place. Your comments will be shared with the team.
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Review from P S (Daughter of Resident) published on 7 February 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mother was admitted at the end of July on the 'nursing' floor. I repeatedly asked that she have access to a wheelchair but was told this wasn't possible as they didn't have the type she needed. I offered to fund it but got nowhere. My mother did not leave her room in the 3 months she was there. She
had no access to the 'wonderful entertainments' and was frequently left calling out for help. The senior management were very difficult to speak to and it was obvious they had no idea of the day to day care given to my mother.
Since moving to another home she has a dedicated wheelchair and is up and joining in with other residents. The change in her is remarkable.
To cap it all, I have still not received the deposit I paid. My dealings with the finance department have been a nightmare, emails are ignored or the statements that it will be sorted or the finance team will be in touch are just not true.
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Review from J M (Daughter of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Southlands Place enough. Due to Dad’s dementia, it was necessary for him to reside in a nursing home, and having been his primary carer, I was very anxious that my dad would not be guaranteed the care he needed if I wasn’t there to oversee.
All my worries were completely unfounded.
Southlands Place is a bright, modern, home-from-home with excellent facilities. The staff are amazing and cared for Dad as if he were part of their own family.
The staff were always on hand to give me updates on my dad's condition, and if I wasn’t there, they phoned me with updates.
Unfortunately, my dad’s condition deteriorated as is expected with dementia, but throughout his final days, the staff cared for both Dad and our family with the utmost care, respect, sensitivity and compassion until he passed.
I must give a special mention and our utmost thanks to three particular members of staff, as without your care, my dad and our family would not have coped with this stressful and emotional time.
Reply from Home Manger, Home Manager at Southlands PlaceThank you for taking the time to share your review of Southlands Place and for your kind comments. We aim to offer a warm, caring community where all residents are cared for as if by family and that all family members feel supported. Thank you for your kind words and recognition of the team; we are proud to have supported you during this time. We are really sorry for your loss, and we hope we made your father’s last weeks as peaceful as possible. Your comments will be passed on to the team.
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Review from Tom P (Resident) assisted by family/friend published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall happy. The cooks could be better - more traditional food. It would be nice for the lounge fireplace to be on. The nurse is very kind and helpful.
Reply from Home Manager, Home Manager at Southlands PlaceMany thanks for your positive review Tom. Your comments will be fed back to the rest of the team and we welcome any suggestions you may have.
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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Southlands Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.668 for Southlands Place is calculated as follows: ( (313 Excellents x 5) + (81 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 416 Ratings = 4.668
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Southlands Place is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (114)

Meet the Team (1)

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Fiona Yurteri

Job Title: Home Manager

I have been at Southlands Place for over four years and am proud to have been promoted from Deputy Manager to Home Manager in that time.


As a registered general nurse, I started out my career at Hurstwood Park Neurological Centre, working in the intensive care unit, specialising in brain trauma and injury, supporting patients with Neurological deficits. From there, I transferred my skills to working with residents living with dementia. I have previously managed Nursing Homes and supported the needs of a diverse range of residents.


It is important to me that our residents receive the care and respect that they deserve and that they see this as their home and family. Every day, my team and I want to make a difference to our residents’ lives, seeing a smile on their face and laughing makes everything worthwhile. I have an amazing team around me, and it is important to me that my team are supported in their roles to assist our residents, as well as giving them the opportunity to develop and learn new skills, as this is what has helped me throughout my career.


I hope to welcome you to Southlands Place soon, I’d be delighted to show you around. Best wishes, Fiona.

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