Southlands Place

33 Hastings Road, Bexhill-on-Sea TN40 2HJ
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9.6 79 Reviews
  • Southlands Place, Bexhill-on-Sea
Southlands Place is located in a quiet residential area in Bexhill-on-Sea, providing quality dementia, residential and nursing care for up to 71 elderly residents on a permanent and short stay basis.

With views of the coast and beautiful countryside visible from the dining room and terraces it really is a tranquil environment. There are various lounges that are perfect for socialising, a hair salon, private dining room, bistro, cinema and a stunning landscaped garden for residents to enjoy.

The social atmosphere is enhanced by a comprehensive and flexible program of activities which focuses on physical and emotional health while looking to make the most of community links and personal interests. Every room has been designed and furnished to the highest standard. Every bedroom features ensuite facilities, ground-floor rooms have private access to the landscaped gardens, and staff encourage residents to add personal items to help create a homely atmosphere.

Dementia training promotes the importance of an engaging environment for people living with dementia, ensuring they have the best living experience as well as receiving high quality care.

Southlands Place offers first-class facilities and accommodation, allowing residents to feel welcome, relaxed, and secure whilst also enjoying an active and independent lifestyle.

Please ask the staff for more details on the type of care that is needed, or would like to move in as a couple or any other questions.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

These prices are only a guideline, please contact Southlands Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Fiona Yurteri (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Visiting

  • Open visiting policy at Southlands Place, so friends and family may visit residents at the times which are convenient for them. Beautiful coastal location.

Southlands Place Reviews (79)

9.6

Southlands Place has a Review Score of 9.6 (9.605) out of 10, based on 27 reviews in the last 2 years.
Over all time Southlands Place has 79 reviews.

Overall Experience
  • 63
  • 13
  • 1
  • 1
  • 1
Date Published
  • 79
  • 10
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  • 27
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Reviewer Connection to Southlands Place
  • 32
  • 17
  • 7
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  • 4
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  • 2
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  • 1
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Total of 79, showing 21-40
Review from R A (Wife of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are caring, and attentive. Residents are addressed by name and assisted as necessary. Everyone contributes to the family led from the top. Respect for each person is demonstrated. Gentleness and consideration are given. Dietary and other needs are met. A home from home. Food set out to temp any
palate. Variety and flavour are all served by courteous staff.
Reply from Fiona Yurteri, Home Manager at Southlands Place

On behalf of the Southlands Place team and the wider family, we would like to thank you for your wonderful feedback; it's great to hear, as we strive for personalised-centred care from the heart of all our lovely residents. Thank you again for your feedback.

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Review from J C (Wife of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing, kind staff, all of them. Meals are excellent.
Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us a review and for your positive words about our home and the team at Southlands Place. Your comments will be shared with the team.

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Review from P S (Daughter of Resident) published on 7 February 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mother was admitted at the end of July on the 'nursing' floor. I repeatedly asked that she have access to a wheelchair but was told this wasn't possible as they didn't have the type she needed. I offered to fund it but got nowhere. My mother did not leave her room in the 3 months she was there. She
had no access to the 'wonderful entertainments' and was frequently left calling out for help. The senior management were very difficult to speak to and it was obvious they had no idea of the day to day care given to my mother.
Since moving to another home she has a dedicated wheelchair and is up and joining in with other residents. The change in her is remarkable.
To cap it all, I have still not received the deposit I paid. My dealings with the finance department have been a nightmare, emails are ignored or the statements that it will be sorted or the finance team will be in touch are just not true.
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Review from J M (Daughter of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Southlands Place enough. Due to Dad’s dementia, it was necessary for him to reside in a nursing home, and having been his primary carer, I was very anxious that my dad would not be guaranteed the care he needed if I wasn’t there to oversee.
All my worries were completely unfounded.
Southlands Place is a bright, modern, home-from-home with excellent facilities. The staff are amazing and cared for Dad as if he were part of their own family.
The staff were always on hand to give me updates on my dad's condition, and if I wasn’t there, they phoned me with updates.
Unfortunately, my dad’s condition deteriorated as is expected with dementia, but throughout his final days, the staff cared for both Dad and our family with the utmost care, respect, sensitivity and compassion until he passed.
I must give a special mention and our utmost thanks to three particular members of staff, as without your care, my dad and our family would not have coped with this stressful and emotional time.
Reply from Home Manger, Home Manager at Southlands Place

Thank you for taking the time to share your review of Southlands Place and for your kind comments. We aim to offer a warm, caring community where all residents are cared for as if by family and that all family members feel supported. Thank you for your kind words and recognition of the team; we are proud to have supported you during this time. We are really sorry for your loss, and we hope we made your father’s last weeks as peaceful as possible. Your comments will be passed on to the team.

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Review from Tom P (Resident) assisted by family/friend published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall happy. The cooks could be better - more traditional food. It would be nice for the lounge fireplace to be on. The nurse is very kind and helpful.
Reply from Home Manager, Home Manager at Southlands Place

Many thanks for your positive review Tom. Your comments will be fed back to the rest of the team and we welcome any suggestions you may have.

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Review from A B (Daughter of Resident) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so friendly and helpful. They really go out of their way and pay attention to detail. The rooms are spacious and immaculately clean. There is always a lovely variety of organised activities on offer. It's a lovely, calm and relaxing atmosphere here.
Reply from Home Manager, Home Manager at Southlands Place

Thank you for your review and positive comments regarding Southlands Place and our team, who work hard to ensure those living in our community receive the best care and can get involved in the activities should they wish. It is a pleasure to care for your Mum and see her smile; that is what we strive as a team to accomplish. Your feedback will be passed on to the team.

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Review from Y D (Daughter of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On entering the home we felt a relaxed, friendly atmosphere. All the staff are professional and courteous. Any questions about Mum are always listened to and acted on if necessary. As a family we feel confident that Mum is in a caring, compassionate home.
Many thanks to all of you.
Reply from Home Manager, Home Manager at Southlands Place

We would like to thank you for your words of kindness which are very much appreciated. It means a lot to us that you feel your mum is well cared for at Southlands Place and it is a pleasure to be able to care for her and make your time with your mum special. We strive for personalised-centred care for all those living in our community. We are pleased that your family experience that home-from-home feeling. All comments will be passed on to the team and thank you again for the review.

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Review from Julie D (Daughter of Resident) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The incredible care and compassion that was shown to my dad and mum whilst in your care was second to none. They felt happy and safe at Southlands and were always treated with utmost care and respect. We cannot thank you enough for giving my dad the best care during his final weeks. ‘Thank you’ are
only two small words, but your kindness has meant the world to us all.
Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a touching and heartfelt review! Your parents were a pleasure to care for and we really hope we made your dad’s last weeks as peaceful as possible. The care and services we deliver as a team to our residents and their families is extremely important to us and to hear your comments is much appreciated. Your feedback will be shared with the team.

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Review from L B (Daughter of Resident) published on 24 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum became a resident at Southlands Place in November 2022.
She could no longer cope at home and after a spell in hospital, it was decided that she should come to Southlands Place.
The care and attention that the staff gave Mum was excellent.
Nothing was too much trouble.
The nurses were dedicated
and very kind.
Mum commented on how much she enjoyed the variety of food that was served.
Sadly, Mum passed away a few weeks ago.
Thank you to all staff for supporting Mum and me.
I would highly recommend Southlands Place.
Reply from Home Manager, Home Manager at Southlands Place

Thank you for your kind words; we were privileged to be able to care for your Mum. She was truly a lovely lady. The team found your Mum a genuine and caring lady.
We look forward to your visit in the near future. I will pass on your kind words to the team.

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Review from Ceri P (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 96-year-old dad has been at Southlands Place for four weeks now. My sister and I have only the highest praise for his care and support as he is now no longer safe to live at home independently on his own. The staff, from the care manager, deputy, reception, housekeepers, catering staff and especially
the wonderful, cheerful, friendly carers are a credit to the home. We have never seen anything to complain about - today on his 96th birthday - nothing was too much trouble - we had lunch in a beautifully decorated balloon-filled room with a superb meal, prosecco and special birthday care - it made his day.
Reply from Home Manager at Southlands Place

Ceri, we are so pleased to read your wonderful comments about the care your dad is receiving at Southlands Place. We loved celebrating his birthday with you and are so glad we made it so special for him. I will pass your feedback on to the rest of the team.

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Review from Monica L (Wife of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the care of my husband. Also happy with the staff. More musical entertainment would make my husband happier.
Reply from Home Manager at Southlands Place

Many thanks for your positive review Monica. Your wonderful comments have been passed on to the team. We feel that musical activities are beneficial and we ensure our residents are able to enjoy them but we are still open to new ideas.

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Review from Janet M (Sister of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was "fast-tracked" from the hospital to Southlands Place at the end of December, with a prognosis of six months. Unfortunately, he passed away after three months, but during that time, he received excellent care and kindness from the staff. Thank you for making his last days as comfortable
and pain-free as possible.
Reply from Home Manager at Southlands Place

Thank you Janet for your kind words and recognition of the team at Southlands Place. We are really sorry for your loss and we are glad we made your brother’s last months as peaceful as possible. Your comments will be passed on to the team.

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Review from Sheila R (Resident) published on 6 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been at Southlands Place for seven months and have been happy here. All the staff are very kind and caring towards the residents. We are all treated with dignity and respect.
Reply from Home Manager, Home Manager at Southlands Place

Sheila, thank you for your kind words; it means so much to the team to hear that you feel supported and cared for while at Southlands Place. It is a pleasure to be able to have you as part of our home. We enjoy our chats with you.

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Review from B G (Daughter of Resident) published on 2 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care my mother has received. Her food was pureed as she couldn't swallow solids and fortified drinks were provided. The staff are friendly and nothing is too much trouble. I have recommended Southlands Place to a number of friends.
Reply from Home Manager, Home Manager at Southlands Place

We are so pleased to read your wonderful comments about the care your mother received, which are very much appreciated. All comments will be passed on to the team, and thank you again for the review.

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Review from M J (Son of Resident) published on 6 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I'm dealing death of my father and the rapid deterioration of my mother's mental capacity, all in the space of 18 months. Originally, I had tried to keep my parents safe in the London house they'd owned since 1965. However, health and care services in London proved inadequate. I had laid the groundwork
for them to follow me to Sussex, but after Dad passed away, Mum was unable to look after herself sufficiently, dehydration and incorrect medicinal administration resulted in the first of three hospital admissions after just four months. Once she had become a danger to herself in July of this year, I sought assistance. Nothing tangible was available in London, so I followed up a lead for help at Southlands.
I'm sure Mum has no real understanding of the events of this spring, but now there's an obvious ring of care around Mum in her current environment. The meds, dehydration and nutritional issues have been dealt with, and to be selfish, I've finally had the head space to comprehend recent events.
Reply from Home Manager at Southlands Place

Thank you for taking the time to leave us a review during this difficult time. We are glad to read your comments about the care your mother is receiving at Southlands Place and that we have managed to support her in sorting out the previous issues mentioned. It is lovely to see that your mother has developed strong bonds with the team as well. The care and services we deliver as a team to our residents and families are extremely important to us. We will pass on your comments to the team.

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Review from Irene D (Sister of Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, caring and understanding staff.
Lovely surroundings.
Reply from Home Manager, Home Manager at Southlands Place

Thank you, Irene; on behalf of the Southlands team, we would like to thank you for your wonderful feedback.

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Review from Natalie B (Daughter of Resident) published on 14 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed time to recover from 3-weeks in hospital following an injury and rebuild her confidence to be able to return home. From the moment we first looked around, the staff at Southlands Place have been brilliant. They have looked after my mum and kept me updated on her progress during her
stay when needed. I have been able to regularly visit any time of the week, which was helpful as I had to travel from London or Brighton. The room that she had was very well appointed, airy and clean. The other spaces are also very good and helped to encourage my mum to get out and about and talk to other residents. Mum is now home, and the staff have been great at helping me to make sure she has gone back to her house with appropriate support around her. Southlands is a lovely, friendly environment, and I am very happy to recommend.
Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review, Natalie! We're happy to hear that your mother enjoyed her time at Southlands Place and received such great care. I will pass on your kind comments to the whole team.

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Review from Lesley C (Daughter of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was transferred from hospital to Southlands just over a month ago for initially a month's respite care; she now doesn't want to go home! On arrival at the home, the family were all concerned about how Mum would adjust to such a big change. However, the friendliness and welcome from the staff soon
put us all at our ease. The care and attention to detail of Mum's individual needs have been respected and surpassed. Our experience to date is that this is a home where staff are prepared to go the extra mile to ensure the happiness and safety of their service users, and where any questions and concerns of the family have been met with professionalism and empathy. We were, as a family, dreading Mum being in a home. However, the change we have seen in the short time she has been at Southlands has been remarkable; she is eating a lot healthier, engaging with other residents, and in her own words, "is happier now than she has been in a very long time".
Reply from Home Manager, Home Manager at Southlands Place

Many thanks for your positive review. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from L P (Next of Kin) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As nominated next of kin, over the last 4-weeks, I have been regularly visiting a friend of mine at Southlands Place. The strength of this home lies with the staff who work there. Cheerfully going the extra mile is the norm. For example, the barrier of my friend's severely impaired hearing was overcome
imaginatively by staff using the mobile notes dictation facility that allows you to instantly read on the screen exactly what is being said. Magic. There always seems to be someone knowledgeable available to answer the phone; this had been a nightmare problem in her two previous hospital settings. There is such a lovely can do atmosphere at Southlands Place. The building is modern, the standard of cleanliness is high. No, there isn't even a whiff of any unpleasant odours. There is a very clear understanding of the need to include residents in all discussions about their care/future provision and to respect their choices. Liaison with outside agencies is superb.
Reply from Home Manager, Home Manager at Southlands Place

Many thanks for your positive review. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from Jim A (Respite Resident) published on 4 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring and compassionate. Staff with even an agee’s not afraid to ‘muck in’ during these difficult COVID times.
As a coeliac and diabetic as well as other physical issues, I was concerned about whether or not I would be ‘safe’. I needn’t have worried as the care staff and catering staff did everything
to make me feel secure and well cared for, even setting up separate storage and preparation of my food and temperature-sensitive medication.
I am only 65, and their youngest temporary resident, with most being post 80, so a lot of the activities are geared towards this age range, so saying the residents made me very welcome. We had some great conversations and one lady, at 91, my mother's age, is still as bright and ‘with it’ as people my own age!
I use an electric wheelchair and am quite able to manage my own medications, which they allowed me to do, for which I was grateful. Having my own fridge for personal treats as well as my own toaster was wonderful.
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Current Review Score: 9.6 (9.605)

Overview of Review Score

The Review Score of 9.6 (9.605) out of 10 for Southlands Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.605 for Southlands Place is calculated as follows: ( (230 Excellents x 5) + (53 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 309 Ratings = 4.605
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Southlands Place is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Fiona Yurteri

Job Title: Home Manager

I am proud to have been promoted from Deputy Manager to Home Manager at Southlands Place.


As a registered general nurse, I started out my career at Hurstwood Park Neurological Centre working in the intensive care unit specialising in brain trauma and injury, supporting patients with neurological deficits. From there I transferred my skills to working with residents living with dementia. I have previously managed Nursing Homes and supported the needs of a diverse range of residents.


As Home Manager it is important to me that our residents receive the care and respect that they deserve and that they see this as their home and family. Every day my team want to make a difference in our residents’ lives, seeing a smile on their faces and laughing makes everything worthwhile.


I have an amazing team around me and It is important to me that my team are supported in their roles to assist our residents, as well as giving them the opportunity to develop and learn new skills as this is what has helped me throughout my career. We are all passionate and committed to making Southlands Place home for all.


I have lived in the local area for over 25 years and my favourite aspect is the seafront as well as the close community spirit, including the strong relationships that our home has with the local community. Outside of work, I enjoy running and reading, as well as walking my dogs and spending time with my family and friends.

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