Whitebriars

20 Bedford Avenue, Bexhill-on-Sea TN40 1NG
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9.7 48 Reviews
  • Whitebriars, Bexhill-on-Sea
The Whitebriars was built in the 1920s as a country house. It has been extended and modernised throughout the years yet still retains a homely atmosphere. The Whitebriars is situated approximately 60 yards from the seafront, close to the De La Warr Pavillion.

The Whitebriars is a calm, quiet and gentle home specialising in caring for those with early onset dementia.

Coast Care Group strive to focus on the individual residents differing needs, ensuring that every resident enjoys the quality of independent living that they deserve.

The Whitebriars has a full-time activities programme and runs three minibus trips each week. Coast Care Group are constantly updating their skills and knowledge and try to work with the most progressive developments in dementia care. The company believes in meeting residents' emotional needs as well as providing the best physical care.
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Care Provided by Whitebriars

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Whitebriars to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Whitebriars to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Alicia Aling (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (1)

Visiting

  • Whitebriars is open to visitors at anytime.

Parking

  • There is plenty of parking at Whitebriars.

Whitebriars Reviews (48)

9.7

Whitebriars has a Review Score of 9.7 (9.691) out of 10, based on 10 reviews in the last 2 years.
Over all time Whitebriars has 48 reviews.

Overall Experience
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Date Published
  • 48
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Reviewer Connection to Whitebriars
  • 12
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Total of 48, showing 1-20
Review from Pamela S (Sister-in-law of Resident) published on 23 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother-in-law has been at Whitebriars for several years now and is happy and settled. The staff are caring and supportive and this is very comforting for our family. Lots of fun activities and regular bus trips which he loves.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at WhitebriarsThank you very much for this lovely feedback , I will ensure that I pass this feedback to the rest of the team at Whitebriars.
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Review from Julie S (Father-in-law of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been at Whitebriars for about three and a half years, and I can honestly say he is extremely well looked after. My husband and I never have to worry about him. He always has a smile on his face when we visit, and he enjoys the trips they take him on. The staff are consistently friendly
and welcoming, and the care they show every resident is wonderful. The activities they provide have brought out a side of him I never expected to see, and he absolutely loves taking part.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at WhitebriarsThank you so much for your kind words. I'll make sure to pass on your lovely feedback to the rest of the team at Whitebriars.
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Review from Martin S (Son of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is very well cared for at Whitebrairs. Cannot fault it. Alicia and her staff are all very friendly and approachable. Nothing is too much trouble for them all.
I have 100% confidence in the home and Dad is very happy there.
Dad is always out on daytrips and plenty of things going on in the home
every day.
The communication from all the staff is excellent and I am kept well informed at all times.
A superb care home.
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Review from David S (Nephew of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle is being so well looked after by the wonderful team at Whitebriers. We were worried about him being in a home but he loves it! Regular trips out and fantastic food and care. Thank you team 'coast care' Sales Family x
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Review from Emily E (Niece of Resident) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whitebriars always provide fantastic care, paired with kindness. The staff are amazing, and always go one step beyond to assist all residents! The activities and days are stand out elements of this care home.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at WhitebriarsThank you so much for your lovely feedback , I will pass this on to the rest of the team at Whitebriars .
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Review from Patricia S (Friend of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We always find the staff friendly and helpful The home is always very clean and tidy and the residents are well looked after. Lots of activities in house and outside visits. We have had relatives in other care homes and none compare to Whitebriars.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at WhitebriarsThank you for your lovely words , I will ensure I pass over your comments to the rest of the team at whitebriars .
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Review from P S (Brother of Resident) published on 27 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has now been a resident of "Whitebriars" for over 3 years. Management and staff have been amazing. Always courteous and willing to respond to any questions, suggestions. The frequent minibus trips really get a positive reaction and often note one-on-one attention to the less mobile residents
along with lots of activities in the 'common/activity areas'
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at WhitebriarsThank you very much for your feedback , I will ensure I pass on your kind words to the rest of the team at Whitebriars.
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Review from Barbara B (Friend of Resident) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been visiting Whitebriars for a few years now and always found the staff very friendly. There are always activities for the residents and lovely outings.
We are amazed at just how much you all do for the residents to keep them occupied and happy. Well done all of you.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at WhitebriarsThank you very much for your kind words. I have passed these on to the team at Whitebriars.
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Review from P O (Wife of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whitebriars is a very 'caring' home with 'wonderful' staff who treat every resident with individual respect and 'special' care.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at WhitebriarsThank you so much for your kind words, I will ensure I pass these on to the lovely team at Whitebriars. Kind regards.
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Review from Neil R (Son of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been here since around June 2021. In that time she has had a great time! Been involved in events like going to the seafront for ice cream, having her hair and nails done, being taken to the holiday home and even an outdoor event with live music for the coronation. She has made some great friends
too. She is always looked after and has lived a more full life than she did when she lived outside still and was out and about. The staff have always been friendly and accommodating when I’ve visited or keeping me up to date with how mum is etc. very pleased overall. Thank you!
Reply from Lynda Dewhurst, Director at WhitebriarsThank you for your kind words and review. We will make sure your comments are passed onto the team.
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Review from Sandra T (Daughter-in-law of Resident) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father-in-law was at Whitebriars for over 5 years. The staff were always caring, attentive and always put my father-in-law at ease.
They communicated well with us and made his days the best he could have with his medical conditions. Thank you so much.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at WhitebriarsThank you so much for your kind words, I will ensure that I pass on your feedback to the team at Whitebriars.
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Review from L C (Daughter of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since being at Whitebriars, my mum has received excellent care. I have found the home to be very clean and there are always some activities going on.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at WhitebriarsThank you so much for your really kind words. I will ensure I pass on your really kind words to the rest of the team.
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Review from Martin S (Son of Resident) published on 15 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the wonderful Whitebriar's Care Home. Since the sad passing of my mother a year ago (who also resided there), they have looked after my father, who suffers from dementia. All of the team are extremely friendly and the care he receives is second to none. There are many activities each
week along with trips out, which he really enjoys. I am always impressed when I visit, and it is very comforting to know that my father is so very well looked after. Without hesitation, I would highly recommend this home to anybody.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at WhitebriarsThank you so much for your lovely feedback. I will ensure your kind words are passed over to the rest of the team at Whitebriars.
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Review from Paul P (Son of Resident) published on 20 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Whitebriers for 7 weeks now and has settled in very quickly. Her social interaction with her neighbours and new friends is far greater than where she was living before. The staff at Whitebriers are so attentive to her every need. Such humour and understanding from not only the
care staff but the support staff as well. I cannot recommend Whitbriers highly enough. This isn’t so much a care home but a home that cares. We consider ourselves to be extremely lucky to have found Whitebriers.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at WhitebriarsThank you so much for your amazing review. I will ensure that these lovely comments are fed back to the staff.
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Review from Ruth D (Friend of Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Whitebriars are always friendly and polite. They engage well with the residents and provide different activities for them. The staff are attentive to the individual needs of the residents and I've noticed they are often laughing with them. Visitors, residents and staff all seem happy and
content whilst being made to feel welcome.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at WhitebriarsThank you so much for your kind words. I have passed this on to the whole team at Whitebriars.
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Review from Anita L (Daughter of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having a parent go to a care home can be a daunting moment for both parent and children. Since my father went to live at Whitebriars, they have made the move effortless. Father seems to have settled in and I cannot fault them for their care and patience. Nothing is too much trouble when I call and I
can sleep much better at night knowing he is in safe hands with staff that can cater for his needs.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at WhitebriarsThank you so much for your kind words. I will ensure I pass them over to our team at Whitebriars.
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Review from Julie L (Daughter of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming, warm and friendly staff - extremely efficient and professional as well as helpful. Parents are very happy with Whitebriars - not only the amazing staff but the activities on offer and the excellent food. Accommodating and a great manager and a wonderful maintenance man.
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Review from Rosie D (Great-Niece of Resident) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has a such warm welcoming and caring staff. They tend to every need and always have a smile on their face. I would thoroughly recommend this care home to anyone who is in need of some support for a loved one.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at WhitebriarsThank you so much for your kind words, I'll be sure to pass on your wonderful feedback to the rest of the team.
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Review from George D (Great-Nephew of Resident) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coast Care Homes have gone above and beyond for my great aunty and uncle. As much as it has been so so hard to watch their health be taken by dementia, the difference from when they lived on their own to now, where they live in a well-understood and supported arrangement, they have found a new lease
of life and a level of calm/content I haven't seen in years.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at WhitebriarsThank you so much for your kind words, I'll be sure to pass on your wonderful feedback to the rest of the team.
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Review from Beth N (Relative of Resident) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whitebriars Care Home is a fantastic care home. My great-uncle and aunt are so well cared for by the wonderful staff and are encouraged to keep as independent as possible in a safe and loving environment. The day trips and activities that they organise are just brilliant, we cannot fault the team -
truly amazing.
Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at WhitebriarsThank you so much for your kind words, I'll be sure to pass on your wonderful feedback to the rest of the team.
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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Whitebriars is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for Whitebriars is calculated as follows: ( (111 Excellents x 5) + (7 Goods x 4) ) ÷ 118 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Whitebriars is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (5)

Kevin

Kevin Dewhurst

Job Title: Owner Joined: 2003

Kevin, alongside his wife Lynda, started the company in 2003 when they purchased Whitebriars. Before this, he had spent most of his career in the construction industry, before he decided he needed a career change.


Whilst Kevin did not have a background in care before this, Kevin quickly identified the areas of care that were failing and made it his mission to ensure Coast Care Homes Ltd was a leader in providing innovative outcomes and outstanding person-centred care. Kevin has been ever-present at all services and supports the management teams daily, offering experience and guidance.


Kevin’s inspiration came from David Sheard from Dementia Care Matters, and the ethos instilled by Kevin is present in all the services.

Lynda

Lynda Dewhurst

Job Title: Owner Joined: 2003

Lynda, alongside her husband Kevin, started the company in 2003 when they purchased Whitebriars.


Lynda has been involved with the shaping of Coast Care Homes since the beginning and has been a driver in ensuring the homes are welcoming and have a homely feel. Lynda has been integral in helping to ensure the company has a positive Social Media presence, which has contributed massively towards the excellent reputation that Coast Care Homes have in the East Sussex area.


Lynda’s day-to-day involvement is in guiding the Activities & Outcomes team, to ensure Coast Care Homes sets itself apart from other local homes in the area, by providing Outstanding Outcomes. Lynda is also heavily involved in planning regular Staff Appreciation events, ensuring that staff feel valued when working for Coast Care Homes and improving staff retention.

Bill

Bill Poore

Job Title: Operations Manager Joined: 2012

Bill started with Coast Care in September 2012, starting at Whitecliff Care Home as a Care Assistant. Bill joined Coast Care after caring for his grandad who suffered from Dementia & Parkinson’s Disease.


Bill has a Level 5 Degree in Health & Social Care and has worked in several roles within the company, including as Manager at Coast Community Care, Whitebriars and Coast Care Centre. Bill has helped to foster a caring culture within the homes and has helped to develop processes that allow the Coast Care Culture to be given to clients who have Complex Nursing needs.


Bill’s strengths are in his focus on promoting high revenues and increasing profitability, contributing to increased revenue streams across the services managed.


Bill is currently involved in an Operational sense for all the services, however, he has day-to-day involvement with Coast Care Centre & Coast Community Care, supporting the management teams at these services.

Danielle

Danielle Henderson

Job Title: Operations Manager Joined: 2010

Danielle Henderson has worked for Coast Care Homes for over 13 years. From the start of her employment with Coast Care, she has always shown great passion, empathy, and loving support to those she has cared for.


This approach has translated to other relationships with residents' families, health professionals and staff teams.


Danielle has risen from a carer role to Team Leader, Deputy Manager, Home Manager and now an Operations Manager.


Danielle is a fantastic communicator and motivator, she spends many hours in constant supervision building her management and staff teams and helping them to deliver an extremely high level of person-centred care. She ultimately though, has a very special and consistent relationship with her residents, always trying to discover more of their own unique personalities and working hard with her staff and activities teams to connect and meet all their emotional and physical needs.


Danielle has helped to foster efficient and hardworking teams, whose primary focus is ensuring that the residents have the best lived experience. Danielle is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.

Lindsey

Lindsey Sherwood

Job Title: Operations Manager Joined: 2022

Lindsey started with Coast Care in January 2022, joining the company as an Operations Manager. Lindsey has lots of experience in care, and before joining Coast Care Homes, had been overseeing other homes locally. Lindsey is passionate about person-centred care and it’s because of this, that she has been such a good fit at Coast Care Homes.


Lindsey’s strengths are in her calm and caring nature, which allows her to never be flustered and is excellent at problem-solving in moments of difficulty. Lindsey has also shown strength in her staff management skills, in being able to effectively communicate Coast Care Homes's vision for all staff joining the company.


Lindsey is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.

Frequently Asked Questions about Whitebriars

What types of Care is Whitebriars registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Whitebriars have?

There are 24 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Whitebriars?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitebriars to the centre of Bexhill-on-Sea?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitebriars to verify any information. View our terms and conditions. Whitebriars has an Enhanced Service - more info.