Whitebriars

Whitebriars Care Home is a fantastic care home. My great-uncle and aunt are so well cared for by the wonderful staff and are encouraged to keep as independent as possible in a safe and loving environment. The day trips and activities that they organise are just brilliant, we cannot fault the team - truly amazing.

The care, patience and understanding shown towards my father at Whitebriars have been outstanding. During the time he has been settling in, Dad has often been angry, upset and awkward - all of the staff have taken the time to reassure him and give him the dignity he so needed. He is now happy and settled.

Whitebriars held a Jubilee party for all residents and families on the 2nd of June. We thought that the live music and setting were fabulous. We thought the food, staff and management got the party going. We (my husband and I) gave the day a 100% score.

My mum moved into the home in December 2021 after living with us for three years. The staff at the home were brilliant in making mum's transition (and mine) as easy as possible. Since then mum has received fantastic care from all of the staff, as well as from the local GP practice. All of her needs are regularly assessed and where needed the care and support are amended to meet them. The care home feels like a home, mum feels safe and relaxed and enjoys the company being within a home brings. I am also made to feel really welcome and able to visit when I want each week. The staff are the stars, they show care and compassion for the residents, learning their individual likes and dislikes and giving the residents one to one time regularly. They always keep me well informed in a timely manner of any details I need to be made aware of. I would not hesitate to recommend the care home for respite or long term care.

I would like to thank all staff at Whitebriars for their care of my wife during a particularly turbulent time of her dementia, they were considerate and patient and assisted greatly in settling her and making her feel at home during her time there. Thanks again from a grateful husband.

So impressed by the exemplary service provided by the whole team at Whitebriars! I was worried initially about placing Mum into respite as we'd had such a bad experience at another home, but the team reassured me, gave us a choice of rooms and were so patient when I reeled off a million questions! Mum settled in quickly, and things went so well that she has since become a permanent resident. Every single member of staff I've spoken to is friendly and approachable and knows exactly who Mum is and what she's been up to that day and are able to update me and let me know what activities she's involved in. Since being at Whitebriars, Mum's confidence has grown noticeably, she's made friends with the other residents and has been so much happier. It's so difficult making decisions on a loved one's behalf, especially when such big changes in their personality are happening and when you feel like an emotional wreck yourself, but we saw the benefits of Mum's stay at Whitebriars immediately.

My mother in law has recently moved into Whitebriars and so far seems very happy. When talking to my mother in law she seems very relaxed and is loving life living with other people. She is very happy with the care she is receiving so far from staff. I have visited Whitebriars several times and I am very impressed with what I’ve seen so far. All residents seem very happy, staff are always very welcoming and the rooms are lovely. I would happily move in myself!

Whitebriars offers a warm and homely atmosphere that is evident from the moment the door opened. The decor is light and cheerful and the staff (from the management to the domestic helpers) are friendly and kind. The carers definitely "go the extra mile" to ensure that our loved ones are treated with dignity, kindness, and affection. All in all first class.

The most stand-out thing about Whitebriars is the care and dignity that the residents are treated with. Not being close to Bexhill, this takes all the worry of having an elderly relative with some health issues away, knowing that they are being cared for properly. The activities and mini-bus trips make all the difference to the well-being of Mum. You are always given a warm welcome when you visit and the phone is always pleasantly answered.

Marvellous caring staff, the home is immaculate.

Whitebriars demonstrate a level of care and empathy that's refreshing to see in these uncertain times. They have kept the residents safe and comfortable - my mother is very happy there. Pre-booked visits for the named visitors are well-organised and feel very Covid safe. After the face-to-face visit, I was able to look through the lounge window and see the amazing tea and cake selection laid on for their VE day celebration - everyone seemed to be enjoying themselves.

My stepfather moved into Whitebriars in September 2020 after an initial period, a big change to him. He settled well, unfortunately, due to Covid, we cannot go into the home to visit, but we do window visits where I call the home and we speak by phone and see each other through the window; this has worked well. The home always has different activities going on, something to suit everyone and most importantly, staff are efficient and friendly.

Fantastic care home. The staff there are all lovely and the care is just exceptional. Every time I've visited, all of the residents seem to be very happy and content. I wouldn't hesitate to recommend Whitebriars, it really is a home from home.

I myself and the family are more than pleased with the care and support my husband gets from the staff and all. They really go out of their way and there is never any problem ringing or face-timing which is a great help while we can't visit because of covid. I would recommend Whitebriars to anyone.

The staff and management team at Whitebriars are extremely friendly and helpful. They made sure my grandad settled in straight away and helped put my mind at ease. They often take residents on trips/activities and always maintain a high level of professionalism. The home has a really positive atmosphere and is in a great location. I highly recommend Whitebriars to those in a similar situation to me and my family.

I have admiration for the carers, they go above and beyond. Sadly I can't extend this gratitude to the management or owners if you have cause to complain. My father made this his home and we will be grateful for that at least.

I have been very happy for my Mum to be a daycare user and now a full-time resident at Whitebriars. The home is so homely and the staff are brilliant. I would recommend this care home to anyone. I struck god finding it.

On visiting Whitebriars, we had a very good feeling about it and have not been in any way disappointed 12 months on. There are minibus trips 2 or 3 times a week, depending on the season, pub lunches, visits to castles, the fish farm, cream teas, walks out to the seafront for ice creams as well as 1 to 1 time. My mother-in-law recently went out to make a Christmas wreath with a member of staff. It now graces the front door and she couldn't be more proud. Craft and cooking activities take place in house as well, a variety of entertainers and animals also visit on a regular basis. She has company, a sense of home, things to do and people around her who genuinely care about her when we can't be there. The food is really good too.

Having moved my mother from another care home to Whitebriars a year ago, we are delighted with the progress she has made under the care of the manager and his team. There is a genuinely homely feel and excellent caring staff. My mother gets to participate in a wide range of activities, various crafts, cooking (her first-ever pizza) and trips out on the minibus. She has settled very well and made many friends. It's close to the seafront and she loves going for walks along the there when we visit.

Very friendly and caring staff. They have lots of activities for the residents to take part in. Nothing is too much trouble for them. The decor in the bedrooms is homely and clean. My father settled in very quickly.