Whitebriars

20 Bedford Avenue, Bexhill-on-Sea TN40 1NG
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9.7 48 Reviews
  • Whitebriars, Bexhill-on-Sea
The Whitebriars was built in the 1920s as a country house. It has been extended and modernised throughout the years yet still retains a homely atmosphere. The Whitebriars is situated approximately 60 yards from the seafront, close to the De La Warr Pavillion.

The Whitebriars is a calm, quiet and gentle home specialising in caring for those with early onset dementia.

Coast Care Group strive to focus on the individual residents differing needs, ensuring that every resident enjoys the quality of independent living that they deserve.

The Whitebriars has a full-time activities programme and runs three minibus trips each week. Coast Care Group are constantly updating their skills and knowledge and try to work with the most progressive developments in dementia care. The company believes in meeting residents' emotional needs as well as providing the best physical care.
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Care Provided by Whitebriars

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Whitebriars to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Whitebriars to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Alicia Aling (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (1)

Visiting

  • Whitebriars is open to visitors at anytime.

Parking

  • There is plenty of parking at Whitebriars.

Whitebriars Reviews (48)

9.7

Whitebriars has a Review Score of 9.7 (9.691) out of 10, based on 10 reviews in the last 2 years.
Over all time Whitebriars has 48 reviews.

Overall Experience
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Date Published
  • 48
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Reviewer Connection to Whitebriars
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Total of 48, showing 21-40
Review from Jacquie R (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care, patience and understanding shown towards my father at Whitebriars have been outstanding. During the time he has been settling in, Dad has often been angry, upset and awkward - all of the staff have taken the time to reassure him and give him the dignity he so needed. He is now happy and settled.
Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at WhitebriarsThank you so much for your kind words, I will of course ensure I hand over these lovely comments to the rest of the team at Whitebriars.
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Review from Alison F (Sister of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whitebriars held a Jubilee party for all residents and families on the 2nd of June. We thought that the live music and setting were fabulous. We thought the food, staff and management got the party going. We (my husband and I) gave the day a 100% score.
Reply from Lynda Dewhurst, Director at WhitebriarsThank you for your kind words. It was great to have our first family and friends get together in two years. I think everyone was in the mood to party.
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Review from Lisa H (Daughter of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into the home in December 2021 after living with us for three years. The staff at the home were brilliant in making mum's transition (and mine) as easy as possible. Since then mum has received fantastic care from all of the staff, as well as from the local GP practice. All of her needs
are regularly assessed and where needed the care and support are amended to meet them. The care home feels like a home, mum feels safe and relaxed and enjoys the company being within a home brings. I am also made to feel really welcome and able to visit when I want each week. The staff are the stars, they show care and compassion for the residents, learning their individual likes and dislikes and giving the residents one to one time regularly. They always keep me well informed in a timely manner of any details I need to be made aware of. I would not hesitate to recommend the care home for respite or long term care.
Reply from Lynda Dewhurst, Director at WhitebriarsThank you for your kind words, we will pass this on to our staff team. It is lovely to have your Mum in the Whitebriars family.
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Review from Malcolm P (Husband of Resident) published on 3 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to thank all staff at Whitebriars for their care of my wife during a particularly turbulent time of her dementia, they were considerate and patient and assisted greatly in settling her and making her feel at home during her time there. Thanks again from a grateful husband.
Reply from Lynda Dewhurst, Director at WhitebriarsThank you very much for your kind words, I will pass on your comments to our staff team.
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Review from Sophie H (Daughter of Resident) published on 25 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
So impressed by the exemplary service provided by the whole team at Whitebriars! I was worried initially about placing Mum into respite as we'd had such a bad experience at another home, but the team reassured me, gave us a choice of rooms and were so patient when I reeled off a million questions! Mum
settled in quickly, and things went so well that she has since become a permanent resident. Every single member of staff I've spoken to is friendly and approachable and knows exactly who Mum is and what she's been up to that day and are able to update me and let me know what activities she's involved in. Since being at Whitebriars, Mum's confidence has grown noticeably, she's made friends with the other residents and has been so much happier. It's so difficult making decisions on a loved one's behalf, especially when such big changes in their personality are happening and when you feel like an emotional wreck yourself, but we saw the benefits of Mum's stay at Whitebriars immediately.
Reply from Lynda Dewhurst, Director at WhitebriarsThank you so much for your kind words. We love having Mum as part of the Whitebriars family. We shall pass on all of your comments to the staff.
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Review from Harriet R (Daughter-in-law of Resident) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has recently moved into Whitebriars and so far seems very happy. When talking to my mother in law she seems very relaxed and is loving life living with other people. She is very happy with the care she is receiving so far from staff. I have visited Whitebriars several times and I am
very impressed with what I’ve seen so far. All residents seem very happy, staff are always very welcoming and the rooms are lovely. I would happily move in myself!
Reply from Lynda Dewhurst, Director at WhitebriarsThank you for your kind words. We are really pleased your mother in law is enjoying her time with us and particularly enjoying sharing time with the other residents.
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Review from Kathleen H (Stepdaughter of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whitebriars offers a warm and homely atmosphere that is evident from the moment the door opened. The decor is light and cheerful and the staff (from the management to the domestic helpers) are friendly and kind. The carers definitely "go the extra mile" to ensure that our loved ones are treated with
dignity, kindness, and affection. All in all first class.
Reply from Lynda Dewhurst, Director at WhitebriarsThank you for your kind words, we will make sure that this is passed onto all of the team.
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Review from Ray B (Son of Resident) published on 27 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most stand-out thing about Whitebriars is the care and dignity that the residents are treated with. Not being close to Bexhill, this takes all the worry of having an elderly relative with some health issues away, knowing that they are being cared for properly. The activities and mini-bus trips make
all the difference to the well-being of Mum. You are always given a warm welcome when you visit and the phone is always pleasantly answered.
Reply from Lynda Dewhurst, Director at WhitebriarsThank you for your kind words. We are pleased to say we are now back to getting out on mini bus tours for our residents to enjoy.
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Review from Emma H (Daughter of Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Marvellous caring staff, the home is immaculate.
Reply from Lynda Dewhurst, Director at WhitebriarsThank you for your kind words, we will make sure to pass onto our staff teams.
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Review from Ron B (Son of Resident) published on 14 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whitebriars demonstrate a level of care and empathy that's refreshing to see in these uncertain times. They have kept the residents safe and comfortable - my mother is very happy there. Pre-booked visits for the named visitors are well-organised and feel very Covid safe. After the face-to-face visit,
I was able to look through the lounge window and see the amazing tea and cake selection laid on for their VE day celebration - everyone seemed to be enjoying themselves.
Reply from Lynda Dewhurst, Director at WhitebriarsThank you for your review. It’s great to be welcoming visitors back.
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Review from C D (Stepdaughter of Resident) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepfather moved into Whitebriars in September 2020 after an initial period, a big change to him. He settled well, unfortunately, due to Covid, we cannot go into the home to visit, but we do window visits where I call the home and we speak by phone and see each other through the window; this has
worked well. The home always has different activities going on, something to suit everyone and most importantly, staff are efficient and friendly.
Reply from Lynda Dewhurst, Director at WhitebriarsThank you for your kind words. We are very much looking forward to welcoming visitors back this week. A step closer to normality.
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Review from Sam N (Friend of Resident) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home. The staff there are all lovely and the care is just exceptional. Every time I've visited, all of the residents seem to be very happy and content. I wouldn't hesitate to recommend Whitebriars, it really is a home from home.
Reply from Lynda Dewhurst, Director at WhitebriarsThank you for your kind words. We look forward to seeing you in person soon.
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Review from Y G (Wife of Resident) published on 22 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I myself and the family are more than pleased with the care and support my husband gets from the staff and all. They really go out of their way and there is never any problem ringing or face-timing which is a great help while we can't visit because of covid. I would recommend Whitebriars to anyone.
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Review from Jack L (Grandson of Resident) published on 2 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and management team at Whitebriars are extremely friendly and helpful. They made sure my grandad settled in straight away and helped put my mind at ease. They often take residents on trips/activities and always maintain a high level of professionalism. The home has a really positive atmosphere
and is in a great location. I highly recommend Whitebriars to those in a similar situation to me and my family.
Reply from Lynda Dewhurst, Director at WhitebriarsThank you for your kind words. We are so pleased your grandad is happy, has settled well and is enjoying his time with us.
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Review from Linda (Daughter of Resident) published on 30 June 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
I have admiration for the carers, they go above and beyond. Sadly I can't extend this gratitude to the management or owners if you have cause to complain. My father made this his home and we will be grateful for that at least.
Reply from Lynda Dewhurst, Director at WhitebriarsThank you for your feedback. Coast Care has an open and transparent culture and always responds to complaints in a full and comprehensive way. Thank you for your kind words regarding our care team, we are very proud of all of them who indeed go above and beyond.
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Review from N W (Daughter of Resident) published on 23 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy for my Mum to be a daycare user and now a full-time resident at Whitebriars. The home is so homely and the staff are brilliant. I would recommend this care home to anyone. I struck god finding it.
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Review from N G (Daughter-in-law of Resident) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Choosing Whitebriars was a huge decision. Having lost both my father and my aunt to dementia I knew what I was looking for for my mother-in-law.
- Caring staff who connected well with residents and wanted to know them and who they were
- frequent and meaningful activities
- homely atmosphere
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not large
- nice location
On visiting Whitebriars, we had a very good feeling about it and have not been in any way disappointed 12 months on. There are minibus trips 2 or 3 times a week, depending on the season, pub lunches, visits to castles, the fish farm, cream teas, walks out to the seafront for ice creams as well as 1 to 1 time. My mother-in-law recently went out to make a Christmas wreath with a member of staff. It now graces the front door and she couldn't be more proud. Craft and cooking activities take place in house as well, a variety of entertainers and animals also visit on a regular basis. She has company, a sense of home, things to do and people around her who genuinely care about her when we can't be there. The food is really good too.
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Review from Darryl G (Son of Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having moved my mother from another care home to Whitebriars a year ago, we are delighted with the progress she has made under the care of the manager and his team. There is a genuinely homely feel and excellent caring staff. My mother gets to participate in a wide range of activities, various crafts,
cooking (her first-ever pizza) and trips out on the minibus. She has settled very well and made many friends. It's close to the seafront and she loves going for walks along the there when we visit.
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Review from Jinny P (Daughter of Resident) published on 19 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and caring staff. They have lots of activities for the residents to take part in. Nothing is too much trouble for them. The decor in the bedrooms is homely and clean. My father settled in very quickly.
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Review from P C (Wife of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband first went to the care home on a daily basis. (Day Centre.)
Eventually, his dementia progressed so I could no longer cope with him at home and he went into the care home full-time.
It was a great help that he knew the home and staff and they knew him. He loves all the activities.
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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Whitebriars is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for Whitebriars is calculated as follows: ( (111 Excellents x 5) + (7 Goods x 4) ) ÷ 118 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Whitebriars is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (5)

Kevin

Kevin Dewhurst

Job Title: Owner Joined: 2003

Kevin, alongside his wife Lynda, started the company in 2003 when they purchased Whitebriars. Before this, he had spent most of his career in the construction industry, before he decided he needed a career change.


Whilst Kevin did not have a background in care before this, Kevin quickly identified the areas of care that were failing and made it his mission to ensure Coast Care Homes Ltd was a leader in providing innovative outcomes and outstanding person-centred care. Kevin has been ever-present at all services and supports the management teams daily, offering experience and guidance.


Kevin’s inspiration came from David Sheard from Dementia Care Matters, and the ethos instilled by Kevin is present in all the services.

Lynda

Lynda Dewhurst

Job Title: Owner Joined: 2003

Lynda, alongside her husband Kevin, started the company in 2003 when they purchased Whitebriars.


Lynda has been involved with the shaping of Coast Care Homes since the beginning and has been a driver in ensuring the homes are welcoming and have a homely feel. Lynda has been integral in helping to ensure the company has a positive Social Media presence, which has contributed massively towards the excellent reputation that Coast Care Homes have in the East Sussex area.


Lynda’s day-to-day involvement is in guiding the Activities & Outcomes team, to ensure Coast Care Homes sets itself apart from other local homes in the area, by providing Outstanding Outcomes. Lynda is also heavily involved in planning regular Staff Appreciation events, ensuring that staff feel valued when working for Coast Care Homes and improving staff retention.

Bill

Bill Poore

Job Title: Operations Manager Joined: 2012

Bill started with Coast Care in September 2012, starting at Whitecliff Care Home as a Care Assistant. Bill joined Coast Care after caring for his grandad who suffered from Dementia & Parkinson’s Disease.


Bill has a Level 5 Degree in Health & Social Care and has worked in several roles within the company, including as Manager at Coast Community Care, Whitebriars and Coast Care Centre. Bill has helped to foster a caring culture within the homes and has helped to develop processes that allow the Coast Care Culture to be given to clients who have Complex Nursing needs.


Bill’s strengths are in his focus on promoting high revenues and increasing profitability, contributing to increased revenue streams across the services managed.


Bill is currently involved in an Operational sense for all the services, however, he has day-to-day involvement with Coast Care Centre & Coast Community Care, supporting the management teams at these services.

Danielle

Danielle Henderson

Job Title: Operations Manager Joined: 2010

Danielle Henderson has worked for Coast Care Homes for over 13 years. From the start of her employment with Coast Care, she has always shown great passion, empathy, and loving support to those she has cared for.


This approach has translated to other relationships with residents' families, health professionals and staff teams.


Danielle has risen from a carer role to Team Leader, Deputy Manager, Home Manager and now an Operations Manager.


Danielle is a fantastic communicator and motivator, she spends many hours in constant supervision building her management and staff teams and helping them to deliver an extremely high level of person-centred care. She ultimately though, has a very special and consistent relationship with her residents, always trying to discover more of their own unique personalities and working hard with her staff and activities teams to connect and meet all their emotional and physical needs.


Danielle has helped to foster efficient and hardworking teams, whose primary focus is ensuring that the residents have the best lived experience. Danielle is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.

Lindsey

Lindsey Sherwood

Job Title: Operations Manager Joined: 2022

Lindsey started with Coast Care in January 2022, joining the company as an Operations Manager. Lindsey has lots of experience in care, and before joining Coast Care Homes, had been overseeing other homes locally. Lindsey is passionate about person-centred care and it’s because of this, that she has been such a good fit at Coast Care Homes.


Lindsey’s strengths are in her calm and caring nature, which allows her to never be flustered and is excellent at problem-solving in moments of difficulty. Lindsey has also shown strength in her staff management skills, in being able to effectively communicate Coast Care Homes's vision for all staff joining the company.


Lindsey is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.

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