






Whitecliff in St Leonards-on-Sea provides residential care to older people in the Hastings area.
Person-centred care is delivered by a motivated staff team who treat residents with dignity and respect at all times.
There are plenty of activities at the home which take place in a variety of communal areas for residents to enjoy.
Care Provided by Whitecliff
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Whitecliff for full pricing details and T&Cs.
Contact Whitecliff to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Coast Care Group
- Private Owned
Person in charge
- Danielle Henderson (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2009
Room Information
- Single Rooms (22)
- Couples/Companion Rooms (3)
Whitecliff Reviews (48)
Whitecliff has a Review Score of 9.8 (9.849) out of 10, based on 23 reviews in the last 2 years.
Over all time Whitecliff has 48 reviews.
The staff are wonderful and look after my Dad very well. Is has had a new lease of life since being at Whitecliff. The activities are regular, stimulating and fun. He loves the garden, the trips out - particularly when ice cream is involved!
Thank you so much for your kind words. it's a pleasure looking after your father. I will be sure to pass over your feedback to the rest of the team at whitecliff.
From the cheerful welcome as a visitor until departure, all is perfect. Staff at all levels are involved and know patients. Outings and indoor events keep a lively interest. The cheerful nature of the staff counters the problems with dementia patients. Individual rooms are comfortable with an 'ensuite' loo and washbasin. I cannot think of anything that could be better. My wife has flourished in the home and her family, and I are relieved and grateful.
Thank you so much for your really kind words. It's a real pleasure looking after your dear wife here at Whitecliff.
From the very first time I visited my daughter I have been impressed by the love and care she is receiving at Whitecliff. All the staff are so lovely and kind, they are interested in her as a person; her interests, her family, and anything that might stimulate her. When she's restless they walk and talk with her, when she's upset they give her a hug. They take the trouble to make her nails and hair look pretty and they take her on outings. When I visit the staff interact with me, and I am always offered a drink. They speak to me about any concerns they may have regarding my daughter.
Thank you very much for your lovely feedback , its. pleasure looking after your daughter. I will ensure I pass over your feedback to the rest of the team at whitecliff.
Today I arrived to find my mum engaged in a signing activity, she was laughing and smiling and participating; she remembered every word to the songs. She was having a great time socialising. The staff are kind and caring and pitch activities and conversations in a ways she can engage with. This respectful, patient and kind home does mum the world of good. She is cared for fully which is very comforting.The staff always have her best interests at heart. Thank you.
Thank you so much for such lovely words , I have passed on these kind words to the rest of the team. Thank you
On first visit we were welcomed by such lovely, friendly staff. In my opinion they couldn't do enough for us. They made mum feel so welcome, and I know she was a bit anxious at first but by the time my sister and I left mum had a smile on her face, and we knew she would be happy and soon adapt to her new home. All the staff are very helpful, friendly and supportive helping mum settle in and be happy.
My sister Carol has been at Whitecliff for 2 years and she and I are very happy with the care home on all leavels.
On all my visits to Whitcliff, I have found the home to be very welcoming, clean and a happy place to be. My uncle is well looked after. He is always engaged in meaningful activities and is treated with friendliness and respect by all the staff. The house has a lovely homely feel, with the staff positively engaging with the residents. I am very happy with the care my uncle receives at Whitecliff
Thank you so much for your kind words. I will ensure that I pass this feedback on to the team at Whitecliff.
The staff are always very friendly and happy to see visitors. I have monthly telephone updates and more often if there are any concerns. My friend looks comfortable and well looked after. His room has changing wall decorations and music playing as he is now confirmed to bed.
Thank you so much for your kind words , I will be sure to pass this feedback over to the rest of the team at Whitecliff Nursing Home
I visit my mum about 4 times a year as I live in York, but whenever I visit, she always seems happy. The staff are always very friendly and helpful. I have no complaints whatsoever. We are just so grateful for all the kindness and care they show to our mum!
Thank you so much for your kind words , I will ensure that I pass on your feedback to the rest of the team at Whitecliff.
My auntie is living here and when I have visited her the home seems to be very clean and all the staff very friendly.
Thank you very much for your lovely feedback, I will ensure that I pass this over to the rest of. the team at Whitecliff.
Visited for a family members 90th birthday, walked through to the garden by a member of staff. Was greeted at the door by a member of staff with a big smile. Lovely spread of food was provided. Back garden really nice and spacious.
Thank you very much for your kind words. I will be sure to pass this feedback on to the team at Whitecliff.
Staff always very friendly and my visits are very enjoyably. My Aunt's birthday party was excellent, the staff went out of their way to make it very special.
Thank you so much for your kinds words I will be sure to pass on to the rest of the team at Whitecliff
White cliff care home has been absolutely fantastic in their duty of care to my dad, we have never had any issues and they truly do display the pinnacle of not only care but love to all residents and faculty.
Thank you so much for your kind words , I will pass this on to the rest of the team at Whitecliff.
I have been so pleased with everyone at Whitecliff. The staff are all lovely and have made mum at home and me so welcome when I visit. I feel that when I leave Mum I don't have to worry about her care or safety. I wish I'd had the choice of this home before. Christmas was great with a lot of activities and parties. Great atmosphere every time I visit.
Thank you so much for your lovely feedback , I will ensure that I pass on your lovely feedback to the rest the team at whitecliff.
Dad arrived at Whitecliff in December 2024. The staff have been amazing. Wonderful people. Dad is very happy here. Warm, clean and welcoming home. Fantastic staff.
My mother has been in the home for over 2 years and I could not be more happy with her care. The staff are excellent from the cleaners through to the management team. Mum is well looked after, I am kept informed at all times, dignity and care is at the heart of the home.
Nan has settled very well and enjoys taking part in the activities and trips out. All staff are very friendly and helpful. Nan has a very nice room and has decorated it with items from home.
Thank you very much for your kind words, I will ensure I pass these over to the rest of the team at Whitecliff.
My mum has been in Whitecliff since January 2022. She is bedbound and they look after her with the upmost care and compassion. It was her 90th birthday at the weekend and although she hardly ever wakes up they went to town. They decorated her room with balloons, banners and even got her a tiara. They also provided afternoon tea and made a wonderful chocolate cake. They even all signed a card for her. They really are the best.
This was a real pleasure and we are so glad we was able to make your mums 90th birthday a special one . I will pass on your lovely comment to the rest of the team.
Whitecliff has provided excellent care to my mother, who can be very unpredictable at the best of times! They have kept me informed and up to date. Fabulous care home and staff.
Thank you very much for your lovely feedback, I willl ensure that I pass on your kind words to the rest of the team at Whitecliff.
Very nice atmosphere, friendly staff. Nice to sit in the garden and have coffee with my brother. He seems very happy and the staff engage with him nicely.
Thank you so much for your kind words. I will pass this on to the rest of the team at Whitecliff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (47) & Events (0)
- 19 Mar 2025
Coast Care Homes Ltd are delighted to announce that the company has officially transitioned to an Employee Ownership Trust (EOT). An Employee Ownership Trust is a government backed scheme that...
- 16 Jan 2025
- 16 Jan 2025
There are no upcoming events for Whitecliff.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Whitecliff.
Accreditations
There are no accreditations posted yet for Whitecliff.
Meet the Team (5)

Lynda, alongside her husband Kevin, started the company in 2003 when they purchased Whitebriars.
Lynda has been involved with the shaping of Coast Care Homes since the beginning and has been a driver in ensuring the homes are welcoming and have a homely feel. Lynda has been integral in helping to ensure the company has a positive Social Media presence, which has contributed massively towards the excellent reputation that Coast Care Homes have in the East Sussex area.
Lynda’s day-to-day involvement is in guiding the Activities & Outcomes team, to ensure Coast Care Homes sets itself apart from other local homes in the area, by providing Outstanding Outcomes. Lynda is also heavily involved in planning regular Staff Appreciation events, ensuring that staff feel valued when working for Coast Care Homes and improving staff retention.

Kevin, alongside his wife Lynda, started the company in 2003 when they purchased Whitebriars. Before this, Kevin had spent most of his career in the construction industry, before he decided he needed a career change.
Whilst Kevin did not have a background in care before this, Kevin quickly identified the areas of care that were failing and made it his mission to ensure Coast Care Homes Ltd was a leader in providing innovative outcomes and outstanding person-centred care. Kevin has been ever-present at all services and supports the management teams daily, offering experience and guidance.
Kevin’s inspiration came from David Sheard from Dementia Care Matters, and the ethos instilled by Kevin is present in all the services.

Bill started with Coast Care in September 2012, starting at Whitecliff Care Home as a Care Assistant. Bill joined Coast Care after caring for his grandad who suffered from Dementia & Parkinson’s Disease.
Bill has a Level 5 Degree in Health & Social Care and has worked in several roles within the company, including as Manager at Coast Community Care, Whitebriars and Coast Care Centre. Bill has helped to foster a caring culture within the homes and has helped to develop processes that allow the Coast Care Culture to be given to clients who have Complex Nursing needs.
Bill’s strengths are in his focus on promoting high revenues and increasing profitability, contributing to increased revenue streams across the services managed.
Bill is currently involved in an Operational sense for all the services, however, he has day-to-day involvement with Coast Care Centre & Coast Community Care, supporting the management teams at these services.

Danielle Henderson has worked for Coast Care Homes for over 13 years. From the start of her employment with Coast Care, she has always shown great passion, empathy, and loving support to those she has cared for.
This approach has translated to other relationships with residents' families, health professionals and staff teams. Danielle has risen from a carer role to Team Leader, Deputy Manager, Home Manager and now an Operations Manager.
Danielle is a fantastic communicator and motivator, she spends many hours in constant supervision building her management and staff teams and helping them to deliver an extremely high level of person-centred care. She ultimately though, has a very special and consistent relationship with her residents, always trying to discover more of their own unique personalities and working hard with her staff and activities teams to connect and meet all their emotional and physical needs.
Danielle has helped to foster efficient and hardworking teams, whose primary focus is ensuring that the residents have the best lived experience. Danielle is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.

Lindsey started with Coast Care in January 2022, joining the company as an Operations Manager. Lindsey has lots of experience in care, and before joining Coast Care Homes, had been overseeing other homes locally. Lindsey is passionate about person-centred care and it’s because of this, that she has been such a good fit at Coast Care Homes.
Lindsey’s strengths are in her calm and caring nature, which allows her to never be flustered and is excellent at problem-solving in moments of difficulty. Lindsey has also shown strength in her staff management skills, in being able to effectively communicate Coast Care Homes's vision for all staff joining the company.
Lindsey is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.
Frequently Asked Questions about Whitecliff
What types of Care is Whitecliff registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Whitecliff have?
There are 22 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Whitecliff?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Whitecliff to the centre of St Leonards-on-Sea?
0.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitecliff to verify any information. View our terms and conditions. Whitecliff has an Enhanced Service -more info.