Whitecliff

Charles Road, St Leonards-on-Sea TN38 0JU
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9.8 44 Reviews
  • Whitecliff, St Leonards-on-Sea
Whitecliff in St Leonards-on-Sea provides residential care to older people in the Hastings area.

Person-centred care is delivered by a motivated staff team who treat residents with dignity and respect at all times.

There are plenty of activities at the home which take place in a variety of communal areas for residents to enjoy.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1450
  • Self-Funded Residential Dementia Care: £1100 – £1450
  • Self-Funded Nursing Care: £1350 – £1700
  • Self-Funded Nursing Dementia Care: £1350 – £1700
  • RESPITE Self-Funded Residential Care: £1100 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1450
  • RESPITE Self-Funded Nursing Care: £1400 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1800

These prices are only a guideline, please contact Whitecliff to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Danielle Henderson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (3)

Whitecliff Reviews (44)

Total of 44, showing 1-20
9.8

Whitecliff has a Review Score of 9.8 (9.817) out of 10, based on 22 reviews in the last 2 years. Over all time Whitecliff has 44 reviews.

Overall Experience

  • 36
  • 7
  • 0
  • 0
  • 1

Date Published

44
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Review from S G (Niece of Resident) published on 7 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On all my visits to Whitcliff, I have found the home to be very welcoming, clean and a happy place to be. My uncle is well looked after. He is always engaged in meaningful activities and is treated with friendliness and respect by all the staff. The house has a lovely homely feel, with the staff positively
engaging with the residents. I am very happy with the care my uncle receives at Whitecliff

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you so much for your kind words. I will ensure that I pass this feedback on to the team at Whitecliff.

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Review from S T (Friend of Resident) published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very friendly and happy to see visitors. I have monthly telephone updates and more often if there are any concerns. My friend looks comfortable and well looked after. His room has changing wall decorations and music playing as he is now confirmed to bed.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you so much for your kind words , I will be sure to pass this feedback over to the rest of the team at Whitecliff Nursing Home

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Review from Nicky G (Daughter of Resident) published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Through the difficult journey of dementia, my mum enjoys her days here. She chats and enjoys the company she has. She trusts the staff completely. Their kindness and care for her with respect and dignity they have, at all times, means that she has a good life, as good a quality of life as she can. There
is always something going on to be involved in, and always laughing and smiling. It is such a reassurance knowing she is being so cared for.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you so much for your kind words , I will be sure to pass this feedback over to the rest of the team at Whitecliff Carehome

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Review from Alison A (Daughter of Resident) published on 3 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mum about 4 times a year as I live in York, but whenever I visit, she always seems happy. The staff are always very friendly and helpful. I have no complaints whatsoever. We are just so grateful for all the kindness and care they show to our mum!

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you so much for your kind words , I will ensure that I pass on your feedback to the rest of the team at Whitecliff.

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Review from Kevin S (Nephew of Resident) published on 23 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie is living here and when I have visited her the home seems to be very clean and all the staff very friendly.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you very much for your lovely feedback, I will ensure that I pass this over to the rest of. the team at Whitecliff.

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Review from Vanessa B (Relative of Resident) published on 18 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited for a family members 90th birthday, walked through to the garden by a member of staff. Was greeted at the door by a member of staff with a big smile. Lovely spread of food was provided. Back garden really nice and spacious.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you very much for your kind words. I will be sure to pass this feedback on to the team at Whitecliff.

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Review from Jackie B (Niece of Resident) published on 13 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always very friendly and my visits are very enjoyably. My Aunt's birthday party was excellent, the staff went out of their way to make it very special.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you so much for your kinds words I will be sure to pass on to the rest of the team at Whitecliff

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Review from S H (Son of Resident) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

White cliff care home has been absolutely fantastic in their duty of care to my dad, we have never had any issues and they truly do display the pinnacle of not only care but love to all residents and faculty.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you so much for your kind words , I will pass this on to the rest of the team at Whitecliff.

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Review from D T (Daughter of Resident) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so pleased with everyone at Whitecliff. The staff are all lovely and have made mum at home and me so welcome when I visit. I feel that when I leave Mum I don't have to worry about her care or safety. I wish I'd had the choice of this home before. Christmas was great with a lot of activities
and parties. Great atmosphere every time I visit.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you so much for your lovely feedback , I will ensure that I pass on your lovely feedback to the rest the team at whitecliff.

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Review from Lisa H (Daughter of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for over 2 years and I could not be more happy with her care. The staff are excellent from the cleaners through to the management team. Mum is well looked after, I am kept informed at all times, dignity and care is at the heart of the home.

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Review from S B (Daughter of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad arrived at Whitecliff in December 2024. The staff have been amazing. Wonderful people. Dad is very happy here. Warm, clean and welcoming home. Fantastic staff.

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Review from Katie V (Granddaughter of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan has settled very well and enjoys taking part in the activities and trips out. All staff are very friendly and helpful. Nan has a very nice room and has decorated it with items from home.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you very much for your kind words, I will ensure I pass these over to the rest of the team at Whitecliff.

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Review from Sue T (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Whitecliff since January 2022. She is bedbound and they look after her with the upmost care and compassion. It was her 90th birthday at the weekend and although she hardly ever wakes up they went to town. They decorated her room with balloons, banners and even got her a tiara. They
also provided afternoon tea and made a wonderful chocolate cake. They even all signed a card for her. They really are the best.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

This was a real pleasure and we are so glad we was able to make your mums 90th birthday a special one . I will pass on your lovely comment to the rest of the team.

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Review from Julie H (Daughter of Resident) published on 6 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitecliff has provided excellent care to my mother, who can be very unpredictable at the best of times! They have kept me informed and up to date. Fabulous care home and staff.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you very much for your lovely feedback, I willl ensure that I pass on your kind words to the rest of the team at Whitecliff.

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Review from D W (Brother of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister settled into the home very quickly and is very happy. Staff are attentive to her needs and attempt to engage her in activities. She particularly enjoys the bus trips out. Any minor issues have been dealt with efficiently to our satisfaction. Feels like a home and not an institution. Credit
to all staff and management.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you very much for your kind words, I will be sure to pass this on to the rest of the team at Whitecliff.

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Review from J L (Sister of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice atmosphere, friendly staff. Nice to sit in the garden and have coffee with my brother. He seems very happy and the staff engage with him nicely.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you so much for your kind words. I will pass this on to the rest of the team at Whitecliff.

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Review from E T (Daughter-in-law of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended the summer party and it was my partner's mum's birthday, we had such a nice time! All the carers are so welcoming and cheerful, they are so attentive and clearly enjoy looking after all the lovely residents. Thank you for a great day despite the rain!

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you so much for your kind words. I'm so glad you had a lovely time. I will pass on your feedback to the team at Whitecliff.

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Review from M C (Daughter of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am incredibly grateful to the dedicated team at Whitecliff for the exceptional care they provide for my mum.
Mum is only 65, and we were so scared of what a care home would do to her.
She has been a resident here for three years, and we could not imagine a better place for her.
The staff at Whitecliff
go above and beyond to ensure my mum's well-being and happiness.
One of the most heartwarming aspects of Whitecliff is how they celebrate life's special moments. They organize wonderful parties for all occasions, ensuring every resident feels included and cherished.
Each birthday is made memorable with a homemade cake and thoughtful presents, which always bring a smile to my mum's face. These personal touches mean the world to us and highlight the extraordinary efforts the staff put into making every day special.
We wholeheartedly recommend Whitecliff to anyone seeking a place where their loved ones will be truly valued and cared for.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you very much for your extremely kind words. I will ensure that I pass them over to the whole team at Whitecliff.

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Review from Keirsten R (Son-in-law of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to the Whitecliffe summer party. It was also my partner's mum's birthday. They could not have done any more to make us (a big family group) feel more comfortable and welcome.
They made it look effortless, constantly tending to the residents and ensuring they all had lots of fun.
In addition,
they made a fantastic cake for her. Thank you.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you so much for your lovely feedback. I will ensure I pass on your feedback to our team at Whitecliff.

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Review from J S (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm always very pleased to come to visit my mother. Everyone is always so smiley and happy, creating a warm welcoming environment. Mum has always been very well looked after and I am always well informed of any problems that occasionally arise and I have full confidence in the way issues are always
dealt with the best way for Mum's benefit.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you for your kind words I will ensure that I pass these on to the rest of the team at Whitecliff. Kind regards.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Whitecliff is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Whitecliff is calculated as follows: ( (209 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 251 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitecliff is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (5)

Lynda

Lynda Dewhurst

Job Title: Owner

Joined: 2003

Lynda, alongside her husband Kevin, started the company in 2003 when they purchased Whitebriars.


Lynda has been involved with the shaping of Coast Care Homes since the beginning and has been a driver in ensuring the homes are welcoming and have a homely feel. Lynda has been integral in helping to ensure the company has a positive Social Media presence, which has contributed massively towards the excellent reputation that Coast Care Homes have in the East Sussex area.


Lynda’s day-to-day involvement is in guiding the Activities & Outcomes team, to ensure Coast Care Homes sets itself apart from other local homes in the area, by providing Outstanding Outcomes. Lynda is also heavily involved in planning regular Staff Appreciation events, ensuring that staff feel valued when working for Coast Care Homes and improving staff retention.

Kevin

Kevin Dewhurst

Job Title: Owner

Joined: 2003

Kevin, alongside his wife Lynda, started the company in 2003 when they purchased Whitebriars. Before this, Kevin had spent most of his career in the construction industry, before he decided he needed a career change.


Whilst Kevin did not have a background in care before this, Kevin quickly identified the areas of care that were failing and made it his mission to ensure Coast Care Homes Ltd was a leader in providing innovative outcomes and outstanding person-centred care. Kevin has been ever-present at all services and supports the management teams daily, offering experience and guidance.


Kevin’s inspiration came from David Sheard from Dementia Care Matters, and the ethos instilled by Kevin is present in all the services.

Bill

Bill Poore

Job Title: Operations Manager

Joined: 2012

Bill started with Coast Care in September 2012, starting at Whitecliff Care Home as a Care Assistant. Bill joined Coast Care after caring for his grandad who suffered from Dementia & Parkinson’s Disease.


Bill has a Level 5 Degree in Health & Social Care and has worked in several roles within the company, including as Manager at Coast Community Care, Whitebriars and Coast Care Centre. Bill has helped to foster a caring culture within the homes and has helped to develop processes that allow the Coast Care Culture to be given to clients who have Complex Nursing needs.


Bill’s strengths are in his focus on promoting high revenues and increasing profitability, contributing to increased revenue streams across the services managed.


Bill is currently involved in an Operational sense for all the services, however, he has day-to-day involvement with Coast Care Centre & Coast Community Care, supporting the management teams at these services.

Danielle

Danielle Henderson

Job Title: Operations Manager

Joined: 2010

Danielle Henderson has worked for Coast Care Homes for over 13 years. From the start of her employment with Coast Care, she has always shown great passion, empathy, and loving support to those she has cared for.


This approach has translated to other relationships with residents' families, health professionals and staff teams. Danielle has risen from a carer role to Team Leader, Deputy Manager, Home Manager and now an Operations Manager.


Danielle is a fantastic communicator and motivator, she spends many hours in constant supervision building her management and staff teams and helping them to deliver an extremely high level of person-centred care. She ultimately though, has a very special and consistent relationship with her residents, always trying to discover more of their own unique personalities and working hard with her staff and activities teams to connect and meet all their emotional and physical needs.


Danielle has helped to foster efficient and hardworking teams, whose primary focus is ensuring that the residents have the best lived experience. Danielle is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.

Lindsey

Lindsey Sherwood

Job Title: Operations Manager

Joined: 2022

Lindsey started with Coast Care in January 2022, joining the company as an Operations Manager. Lindsey has lots of experience in care, and before joining Coast Care Homes, had been overseeing other homes locally. Lindsey is passionate about person-centred care and it’s because of this, that she has been such a good fit at Coast Care Homes.


Lindsey’s strengths are in her calm and caring nature, which allows her to never be flustered and is excellent at problem-solving in moments of difficulty. Lindsey has also shown strength in her staff management skills, in being able to effectively communicate Coast Care Homes's vision for all staff joining the company.


Lindsey is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.

Frequently Asked Questions about Whitecliff

What types of Care is Whitecliff registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Whitecliff have?

There are 22 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Whitecliff?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitecliff to the centre of St Leonards-on-Sea?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitecliff to verify any information. View our terms and conditions. Whitecliff has an Enhanced Service - more info.