






Whitecliff in St Leonards-on-Sea provides residential care to older people in the Hastings area.
Person-centred care is delivered by a motivated staff team who treat residents with dignity and respect at all times.
There are plenty of activities at the home which take place in a variety of communal areas for residents to enjoy.
Care Provided by Whitecliff
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Whitecliff for full pricing details and T&Cs.
Contact Whitecliff to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Coast Care Group
- Private Owned
Person in charge
- Danielle Henderson (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2009
Room Information
- Single Rooms (22)
- Couples/Companion Rooms (3)
Whitecliff Reviews (48)
Whitecliff has a Review Score of 9.8 (9.849) out of 10, based on 23 reviews in the last 2 years.
Over all time Whitecliff has 48 reviews.
Attended the summer party and it was my partner's mum's birthday, we had such a nice time! All the carers are so welcoming and cheerful, they are so attentive and clearly enjoy looking after all the lovely residents. Thank you for a great day despite the rain!
Thank you so much for your kind words. I'm so glad you had a lovely time. I will pass on your feedback to the team at Whitecliff.
Mum is only 65, and we were so scared of what a care home would do to her.
She has been a resident here for three years, and we could not imagine a better place for her.
The staff at Whitecliff go above and beyond to ensure my mum's well-being and happiness.
One of the most heartwarming aspects of Whitecliff is how they celebrate life's special moments. They organize wonderful parties for all occasions, ensuring every resident feels included and cherished.
Each birthday is made memorable with a homemade cake and thoughtful presents, which always bring a smile to my mum's face. These personal touches mean the world to us and highlight the extraordinary efforts the staff put into making every day special.
We wholeheartedly recommend Whitecliff to anyone seeking a place where their loved ones will be truly valued and cared for.
Thank you very much for your extremely kind words. I will ensure that I pass them over to the whole team at Whitecliff.
They made it look effortless, constantly tending to the residents and ensuring they all had lots of fun.
In addition, they made a fantastic cake for her. Thank you.
Thank you so much for your lovely feedback. I will ensure I pass on your feedback to our team at Whitecliff.
I'm always very pleased to come to visit my mother. Everyone is always so smiley and happy, creating a warm welcoming environment. Mum has always been very well looked after and I am always well informed of any problems that occasionally arise and I have full confidence in the way issues are always dealt with the best way for Mum's benefit.
Thank you for your kind words I will ensure that I pass these on to the rest of the team at Whitecliff. Kind regards.
On our two visits, we were very impressed with the thoughtful, friendly care he is being given, the number of activities he now takes part in and his obvious enjoyment of life at Whitecliff.
It was wonderful to see him so settled and content. Many thanks.
Thank you so much for your kind words. I will be sure to pass these over to the rest of the team at Whitecliff. Many thanks.
During his time at Whitecliff, my son was well looked after by the dedicated staff there. Although seriously ill, he was happy to be at a home that cared about him and appreciated the time and attention he received from all the staff, as did we his family. Special thanks to the staff as well as to the management at the home. RIP my son.
Thank you for your kind words, I will pass this lovely response on to the rest of the team at Whitecliff.
My wife entered Whitecliff when a fall reduced her mobility and increased her level of dependence. The staff very quickly assessed her needs and got to know her and her interests. They worked hard to gain her confidence so they could transfer her to a wheelchair, giving her access to varied activities downstairs, visits to the park and trips in the minibus. The fall and hospitalisation had set her back, but once here she regained real quality of life and she often tells me "the people here are so kind". It is always apparent that the staff are genuinely fond of her. They quickly got to know me too - they keep me well informed and often seek me out on a visit to tell me about a piece of news or an achievement. When I went through the stage of struggling to accept that I couldn't do the caring myself, they were very supportive. I feel like a welcomed part of the Whitecliff "family". I am confident that I have found the best possible place and would recommend Whitecliff unreservedly.
Thank you for your kind words, Chris, I shall pass this over to the rest of the team at Whitecliff.
Happy with the care home.
Thank you for your kind words, I will pass on this comment to the rest of the team at Whitecliff.
Fantastic nursing home, very friendly staff and environment. Everyone is always happy to help.
Thank you for your kind words, I will pass on this comment to the rest of the team at Whitecliff.
Carers and staff at Whitecliff are so caring and helpful. I can relax knowing Mum is happy and being looked after.
Thank you for your kind words. I will pass this on to our team at Whitecliff.
My mother has resided at Whitecliff since December 2021. The care she has received has been excellent. The staff are very caring and friendly and the home is well managed. We are kept informed of any issues relating to the care. My mother feels safe and well cared for and is enjoying the range of activities at the home.
Kind regards
I have been really delighted with how my husband has been treated and also me. I find the staff here all to be so cheerful, they treat everyone with the utmost respect you could not ask for more. The cross I have put in food and drink is when I pass the dining room there is always someone enjoying their meal.
Thank you for your kind words, I will ensure that I pass on your comments to the rest of the team.
I find the care and support given to my sister to be very kind and loving and she is happy and responsive to all the staff. The food is good, I know this as I have eaten there myself. And the general standard is overall very good.
Thank you for your kind words. I am pleased that you have enjoyed having a meal with your sister.
Last July my life hung on a thread but my friends and I can only exclaim with gratitude at all Whitecliff has done to improve things. Both genders of staff have been helpful and gone beyond the call of duty. Efficiency is notable and all visitors are made to feel welcome. Meals are tasty and benefit from varied menus. I cannot recommend this lovely home too highly. I really enjoy my time and every day I am grateful to be here at Whitecliff.
Thank you so much, Gerald. I will pass on your kind words to all the team at Whitecliff.
This is a terrible home and should be closed down! My aunt was in this home and whenever we visited she never had any underwear or toiletries, and there was never any drink in her room. When we asked the staff where are her things, they could not answer. We had to replace her personal belongings many times. My aunt has now had a terrible fall in this care home and is not going to recover from this. My aunt would telephone and complain all the time that a lady was coming into her bedroom and hitting her. When we complained to the staff they did nothing to stop this from happening. How can CQC rate this home as GOOD?
We are very sorry to hear your aunt is not recovering well from her fall, we take all complaints seriously and most importantly we ensure safety of our residents is paramount. Any accidents or incidents that occur in the Home are investigated and reported to CQC, ASC and RIDDOR when appropriate,...
My mum moved into Whitecliff Residential Care Home in December, having had a bad experience in a previous home. It's just such a lovely home. The staff are kind, considerate and caring and my lovely mum is being looked after so well. Thank you.
Thank you for your review. We are pleased your Mum has settled with us.
Having had to move our Mum from another care home, we cannot believe the difference in care. Whitecliff go above and beyond. Mum always looks so lovely. There is always a huge range of daily engaging activities. We love seeing what the residents' are doing and this is always very evident on the Coast Care website. This has been invaluable during the pandemic. I just wish we had found this loving care home first. Staff are wonderful and nothing is ever too much trouble. Can’t thank everyone enough for giving our Mum the love and care she deserves.
Thank you for such lovely words. We are looking forward to welcoming family and friends back to our homes.
My mum really thought it was a wonderful place to be. Kind, caring and patient staff. For me and my brother, this was reassuring and the staff kept us informed in these difficult times. We can't thank the staff enough, they are all amazing and lovely.
All the staff are so caring. They give one-to-one sessions as well as communal activities and individual needs are well met. The family are kept well informed and the regular photos on the website have been a great bonus throughout the lockdown. Knowing my husband was so well cared for throughout the covid crisis has been very reassuring.
We find visits difficult as there is no real verbal communication with the resident we visit but are pleased to see him in a clean, friendly environment, being cared for by attentive staff who are welcoming to us and seem happy doing their jobs.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (47) & Events (0)
- 19 Mar 2025
Coast Care Homes Ltd are delighted to announce that the company has officially transitioned to an Employee Ownership Trust (EOT). An Employee Ownership Trust is a government backed scheme that...
- 16 Jan 2025
- 16 Jan 2025
There are no upcoming events for Whitecliff.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Whitecliff.
Accreditations
There are no accreditations posted yet for Whitecliff.
Meet the Team (5)

Lynda, alongside her husband Kevin, started the company in 2003 when they purchased Whitebriars.
Lynda has been involved with the shaping of Coast Care Homes since the beginning and has been a driver in ensuring the homes are welcoming and have a homely feel. Lynda has been integral in helping to ensure the company has a positive Social Media presence, which has contributed massively towards the excellent reputation that Coast Care Homes have in the East Sussex area.
Lynda’s day-to-day involvement is in guiding the Activities & Outcomes team, to ensure Coast Care Homes sets itself apart from other local homes in the area, by providing Outstanding Outcomes. Lynda is also heavily involved in planning regular Staff Appreciation events, ensuring that staff feel valued when working for Coast Care Homes and improving staff retention.

Kevin, alongside his wife Lynda, started the company in 2003 when they purchased Whitebriars. Before this, Kevin had spent most of his career in the construction industry, before he decided he needed a career change.
Whilst Kevin did not have a background in care before this, Kevin quickly identified the areas of care that were failing and made it his mission to ensure Coast Care Homes Ltd was a leader in providing innovative outcomes and outstanding person-centred care. Kevin has been ever-present at all services and supports the management teams daily, offering experience and guidance.
Kevin’s inspiration came from David Sheard from Dementia Care Matters, and the ethos instilled by Kevin is present in all the services.

Bill started with Coast Care in September 2012, starting at Whitecliff Care Home as a Care Assistant. Bill joined Coast Care after caring for his grandad who suffered from Dementia & Parkinson’s Disease.
Bill has a Level 5 Degree in Health & Social Care and has worked in several roles within the company, including as Manager at Coast Community Care, Whitebriars and Coast Care Centre. Bill has helped to foster a caring culture within the homes and has helped to develop processes that allow the Coast Care Culture to be given to clients who have Complex Nursing needs.
Bill’s strengths are in his focus on promoting high revenues and increasing profitability, contributing to increased revenue streams across the services managed.
Bill is currently involved in an Operational sense for all the services, however, he has day-to-day involvement with Coast Care Centre & Coast Community Care, supporting the management teams at these services.

Danielle Henderson has worked for Coast Care Homes for over 13 years. From the start of her employment with Coast Care, she has always shown great passion, empathy, and loving support to those she has cared for.
This approach has translated to other relationships with residents' families, health professionals and staff teams. Danielle has risen from a carer role to Team Leader, Deputy Manager, Home Manager and now an Operations Manager.
Danielle is a fantastic communicator and motivator, she spends many hours in constant supervision building her management and staff teams and helping them to deliver an extremely high level of person-centred care. She ultimately though, has a very special and consistent relationship with her residents, always trying to discover more of their own unique personalities and working hard with her staff and activities teams to connect and meet all their emotional and physical needs.
Danielle has helped to foster efficient and hardworking teams, whose primary focus is ensuring that the residents have the best lived experience. Danielle is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.

Lindsey started with Coast Care in January 2022, joining the company as an Operations Manager. Lindsey has lots of experience in care, and before joining Coast Care Homes, had been overseeing other homes locally. Lindsey is passionate about person-centred care and it’s because of this, that she has been such a good fit at Coast Care Homes.
Lindsey’s strengths are in her calm and caring nature, which allows her to never be flustered and is excellent at problem-solving in moments of difficulty. Lindsey has also shown strength in her staff management skills, in being able to effectively communicate Coast Care Homes's vision for all staff joining the company.
Lindsey is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.
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