Whitecliff has a Review Score of 9.8 (9.817) out of 10, based on 22 reviews in the last 2 years.
Over all time Whitecliff has 44 reviews.
4.0 out of 5
Thank you so much for your kind words. I will be sure to pass these over to the rest of the team at Whitecliff. Many thanks.
5.0 out of 5
Thank you for your kind words, I will pass this lovely response on to the rest of the team at Whitecliff.
5.0 out of 5
Thank you for your kind words, Chris, I shall pass this over to the rest of the team at Whitecliff.
4.0 out of 5
Thank you for your kind words, I will pass on this comment to the rest of the team at Whitecliff.
5.0 out of 5
Thank you for your kind words, I will pass on this comment to the rest of the team at Whitecliff.
5.0 out of 5
Thank you for your kind words. I will pass this on to our team at Whitecliff.
5.0 out of 5
Thank you for your kinds words, David, I will pass this on to the team at Whitecliff.
Kind regards
5.0 out of 5
Thank you for your kind words, I will ensure that I pass on your comments to the rest of the team.
4.0 out of 5
Thank you for your kind words. I am pleased that you have enjoyed having a meal with your sister.
5.0 out of 5
Thank you so much, Gerald. I will pass on your kind words to all the team at Whitecliff.
1.0 out of 5
We are very sorry to hear your aunt is not recovering well from her fall, we take all complaints seriously and most importantly we ensure safety of our residents is paramount. Any accidents or incidents that occur in the Home are investigated and reported to CQC, ASC and RIDDOR when appropriate, please contact the Home if you wish to have access to any of these reports to reassure you appropriate care was being given and risks were managed in the most effective and least restrictive way possible. Once again we are thinking of you all during this difficult time.
5.0 out of 5
Thank you for your review. We are pleased your Mum has settled with us.
5.0 out of 5
Thank you for such lovely words. We are looking forward to welcoming family and friends back to our homes.
5.0 out of 5
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4.0 out of 5
The Review Score of 9.8 (9.817) out of 10 for Whitecliff is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
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Lynda, alongside her husband Kevin, started the company in 2003 when they purchased Whitebriars.
Lynda has been involved with the shaping of Coast Care Homes since the beginning and has been a driver in ensuring the homes are welcoming and have a homely feel. Lynda has been integral in helping to ensure the company has a positive Social Media presence, which has contributed massively towards the excellent reputation that Coast Care Homes have in the East Sussex area.
Lynda’s day-to-day involvement is in guiding the Activities & Outcomes team, to ensure Coast Care Homes sets itself apart from other local homes in the area, by providing Outstanding Outcomes. Lynda is also heavily involved in planning regular Staff Appreciation events, ensuring that staff feel valued when working for Coast Care Homes and improving staff retention.
Kevin, alongside his wife Lynda, started the company in 2003 when they purchased Whitebriars. Before this, Kevin had spent most of his career in the construction industry, before he decided he needed a career change.
Whilst Kevin did not have a background in care before this, Kevin quickly identified the areas of care that were failing and made it his mission to ensure Coast Care Homes Ltd was a leader in providing innovative outcomes and outstanding person-centred care. Kevin has been ever-present at all services and supports the management teams daily, offering experience and guidance.
Kevin’s inspiration came from David Sheard from Dementia Care Matters, and the ethos instilled by Kevin is present in all the services.
Bill started with Coast Care in September 2012, starting at Whitecliff Care Home as a Care Assistant. Bill joined Coast Care after caring for his grandad who suffered from Dementia & Parkinson’s Disease.
Bill has a Level 5 Degree in Health & Social Care and has worked in several roles within the company, including as Manager at Coast Community Care, Whitebriars and Coast Care Centre. Bill has helped to foster a caring culture within the homes and has helped to develop processes that allow the Coast Care Culture to be given to clients who have Complex Nursing needs.
Bill’s strengths are in his focus on promoting high revenues and increasing profitability, contributing to increased revenue streams across the services managed.
Bill is currently involved in an Operational sense for all the services, however, he has day-to-day involvement with Coast Care Centre & Coast Community Care, supporting the management teams at these services.
Danielle Henderson has worked for Coast Care Homes for over 13 years. From the start of her employment with Coast Care, she has always shown great passion, empathy, and loving support to those she has cared for.
This approach has translated to other relationships with residents' families, health professionals and staff teams. Danielle has risen from a carer role to Team Leader, Deputy Manager, Home Manager and now an Operations Manager.
Danielle is a fantastic communicator and motivator, she spends many hours in constant supervision building her management and staff teams and helping them to deliver an extremely high level of person-centred care. She ultimately though, has a very special and consistent relationship with her residents, always trying to discover more of their own unique personalities and working hard with her staff and activities teams to connect and meet all their emotional and physical needs.
Danielle has helped to foster efficient and hardworking teams, whose primary focus is ensuring that the residents have the best lived experience. Danielle is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.
Lindsey started with Coast Care in January 2022, joining the company as an Operations Manager. Lindsey has lots of experience in care, and before joining Coast Care Homes, had been overseeing other homes locally. Lindsey is passionate about person-centred care and it’s because of this, that she has been such a good fit at Coast Care Homes.
Lindsey’s strengths are in her calm and caring nature, which allows her to never be flustered and is excellent at problem-solving in moments of difficulty. Lindsey has also shown strength in her staff management skills, in being able to effectively communicate Coast Care Homes's vision for all staff joining the company.
Lindsey is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.
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