8-10 Woodville Road, Bexhill-on-Sea TN39 3EU
Ash Grove Care home provides dementia, old age care and day care to older people in Bexhill, with a homely atmosphere, provided by experienced staffed team.
The home has a number of rooms, many with en-suite facilities and wet rooms. It has two large communal lounge areas and access to an open plan kitchen, ensuring residents feel at home.
Outside the home, residents can enjoy a back garden, where they can relax freely, whilst alarms surrounding the property alert staff to anyone outside.
The home features lift access to all floors ensuring residents can access the all facilities on site and are easily able to travel the short distance to the sea front and local facilities in Bexhill-on-Sea.
Group: Pages Homes Ltd
Person in charge: Shauna Mccarthy (Manager)
Local Authority / Social Services: East Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 45+.
Languages Spoken by Staff (other than English): Tagalog
Single Rooms: 30
Rooms with ensuite WC: 22
Weekly Charges Guide: Personal Care Single from £400 (These prices are only a guideline, please contact Ash Grove Care Home - Specialise Dementia to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Parking:
free parking
Latest Care Quality Commission* Report on Ash Grove Care Home - Specialise Dementia: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Ash Grove Care Home - Specialise Dementia is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 33 Reviews over all time. This Average Rating is also the rating value for Ash Grove Care Home - Specialise Dementia in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.668 for Ash Grove Care Home - Specialise Dementia is calculated as follows: ( (287 Excellents x 5) + (85 Goods x 4) + (16 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 392 Ratings = 4.668
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Ash Grove Care Home - Specialise Dementia is based on 11 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 11 Reviews ÷ 6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Ash Grove Care Home - Specialise Dementia has a Review Score of 9.7 (9.668) from 33 Reviews
Review submitted from a Postal Card by Michael C (Husband of Resident) on Monday 12 March 2018. Relates to February 2018.
The level of care is excellent. All the staff are friendly and always willing to help.
The care, food and staff are of the highest standard.
Thank you all for looking after my wife.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by Raji S (Sister-in-law of Resident) on Thursday 1 March 2018. Relates to July 2017.
My brother in law spent his last few weeks at Ash Grove Care Home. We found the home clean and welcoming. The decor was pleasing.
It was heartwarming and put our minds at rest to see the care, love and support the staff gave him at this time. I can't thank them enough for their kindness and cheerfulness.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by Arumugam S (Brother of Resident) on Thursday 1 March 2018. Relates to July 2017.
The home was very clean, above all the staff was very kind and understanding.
The family and my brother were pleased we selected Ash Grove Care Home for his end of life care.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Website Submission by Arumugam M (Brother of Resident) on Monday 12 February 2018. Relates to August 2017.
My brother was a resident of Ash Grove home. I found the home to be very welcoming, clean & Staff were very friendly My brother cared very well during his stay.
All his needs were fulfilled to his satisfaction.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by Chelliah G (Brother of Resident) on Friday 26 January 2018. Relates to July 2017.
Very friendly and caring place. Felt like home.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by Thiyagarajah A (Friend of Resident) on Friday 26 January 2018. Relates to August 2017.
Very clean and friendly environment.
Staff are knowledgeable and informative.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by Michael T (Son of Resident) on Wednesday 24 January 2018. Relates to January 2018.
The staff at Ash Grove are always very attentive to my father and will always respond to any request I might make on his behalf.
I have observed great acts of kindness whilst visiting my father and have noted many times how caring, compassionate and patient the staff are when dealing with the residents.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by S B (Daughter of Resident) on Wednesday 24 January 2018. Relates to January 2018.
When I first visited Ash Grove I felt warmth and care towards all the residents and instantly I knew my mother would feel comfortable and at home. The staff are always concerned about the residents and very attentive. Behind the scenes, there is a considerable amount of work going on to ensure the home is running smoothly but to the family, the only thing that matters is the wellbeing and love shown to our relative. Ash Grove achieves this - credit to all of them.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by E H (Resident) on Wednesday 24 January 2018. Relates to January 2018.
Very good. Staff are very kind.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by E R (Resident) on Tuesday 23 January 2018. Relates to January 2018.
Everything is good.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by K H (Daughter of Resident) on Monday 8 January 2018. Relates to December 2017.
The frontline care staff are friendly and kind.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by Jacqueline W (Daughter-in-law of Resident) on Thursday 23 March 2017. Relates to March 2017.
I find this care home to be warm and welcoming, a home from home. The staff are plentiful and attentive to the residents.
The bedrooms are clean and kept tidy. There appear to be plenty of activities for the residents to join in if they want to.
All in all a good experience, we are happy with the standard of care.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by Timothy T (Resident) on Friday 10 March 2017. Relates to January 2017.
I was referred to this establishment for a short respite period. I have been made to feel very happy here and all of the staff are excellent at their jobs. Consequently, after this rest, I feel much fitter both mentally and physically.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by D S (Niece of Resident) on Wednesday 8 March 2017. Relates to April 2016.
Ash Grove Care Home have good management and staff employed. Both are of exceptional quality in the rest home with staff and management going the extra mile to ensure the residents are well cared for and happy. We are always welcomed and nothing is too much trouble.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by I M (Son of Resident) on Tuesday 20 December 2016. Relates to November 2016.
Friendly and welcoming staff. Very attentive. Safe and secure building. Very clean and comfortable accommodation. Wide choice of food and drink where staff would make alternative meals if needed. All staff seemed fully updated on our mum's day to day well-being and would give unprompted updates when any of us arrived.
Great communications including phone calls to update as required.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Likely
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Review submitted from a Postal Card by N W (Granddaughter of Resident) on Thursday 13 October 2016. Relates to January 2016.
I felt that towards the end of my nans stay it become more of a business than a home. The original girls especially were still very good. However, due to new management, the others seemed to lose their passion. The home lost its sparkle and became too procedure driven.
With a little love and genuine care the place could be great exactly how it was when we first moved nan in.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Neither Unlikely or Likely
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Puvi Sri, Director at Ash Grove Care Home - Specialise Dementia responded to this review on 18 Nov 2016:
This is an old review, related to a short term temporary manager and the manager was removed long ago. This reviewers grandmother was in our care home for 5 years. She was funded by ESCC Adult Social Care therefore; she was in a smaller room on the 1st floor for about 4 years. When she couldn’t walk Adult Social Care wanted to move her into a nursing home. But her daughter loved our care and services and doesn’t want her to move out of Woodville Rest Home and pleaded with us to keep her at Woodville. Therefore, we had made arrangements with Adult Social Care and the district nurse to keep her at Woodville. We never became nor moved towards business, during the care of this resident. When she was unable to walk, we gave her a room with one of the best facilities of the home, on the ground floor, without any extra charges (normally these rooms are for private clients).
You can see the resident's daughter's (Nikki W) review as well.
Currently, we have a new good manager, as well as our old same previous careers.
Review submitted from a Postal Card by G W (Nephew of Resident) on Tuesday 27 September 2016. Relates to March 2016.
My Aunt has advanced dementia and is virtually immobile. She rarely understands when being talked to and cannot put a sentence together. The staff are warm, attentive, consoling and gentle. They give her little things to do like sorting teddy bears, not terribly tidy but she tries to put them in a box. I am always made welcome and see my Aunt clean and well dressed and looking smart.
Besides my visiting the home I get calls and updates about my Aunt.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by Cindy S (Friend of Resident) on Tuesday 13 September 2016. Relates to August 2016.
My family have known this lady for a long time, so we came to the home to visit her. The staff were very hands on with the residents, making sure they have everything they need and are happy with everything. I am looking for a home for my mother and would be more than happy to have my mother in Woodville Rest Home.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by Sarah W (Niece of Resident) on Tuesday 13 September 2016. Relates to August 2016.
Since being at Woodville Rest Home, my aunt has been made to feel settled and at home. The staff are caring and attentive and very considerate to her individual needs.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by J.S.O (Daughter-in-law of Resident) on Monday 12 September 2016. Relates to August 2016.
My mother-in-law spent about 6-7 years in Woodville Rest Home and all I can do is give nothing but praise for this care home. Staff were always obliging and everything was never too much trouble for them. Staff were always obliging and every time I visited, I always felt welcomed and felt there was a very happy atmosphere. I was always given necessary information with regard to my mother-in-law on how things were, which made coping so much easier. I would always recommend this care home.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by L E (Friend of Resident) on Wednesday 31 August 2016. Relates to July 2016.
I find Woodville Rest Home a warm and friendly place with hardworking, loving staff who are dedicated to the residents that they feel safe and secure.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by June S (Daughter of Resident) on Wednesday 31 August 2016. Relates to December 2015.
My mother was a resident at Woodville Rest Home for approx. 7 years. She had dementia and at times could be very confused and also very argumentative. There were times that she would test my patience but the staff would be so supportive and give advice on how to cope with this. The home had a very warm, welcoming atmosphere. The staff are kind, friendly, caring and professional in what they do. My mother passed away at Woodville Rest Home peacefully in December and I felt the care she was given was only the best in every way possible. A big thank you to you all and I would recommend Woodville Rest Home to anyone -100%!
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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P.S, Director at Ash Grove Care Home - Specialise Dementia responded to this review on 17 Nov 2016:
This is an old review, related to a short term temporary manage and the manager was removed a longtime ago. The lady's grandmother was in our care home for 5 years. She was funded by ESCC Adult Social Care therefore; she was in a smaller room on the 1st floor for about 4 years. When she couldn’t walk Adult Social Care wanted to move her into a nursing home. But her daughter loved our care and services and doesn’t want her to move out of our care home and pleaded with us to keep her at Woodville. Therefore, we have made arrangements with Adult Social Care and district nurse to keep her at Woodville.  We never became nor moved towards business, during the care of her mother. When she was unable to walk, we gave her a room with one of the best facilities of the home, on the ground floor, without any extra charges (normally these rooms are for private clients).
You can see her daughter's review as well.
Currently, we have a new good experienced manager, as well as our experienced old same previous careers.
Review submitted from a Postal Card by Keith B (Son of Resident) on Friday 26 August 2016. Relates to August 2016.
I am very happy with the care and support my mother receives at Woodville. Staff are always helpful.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Website Submission by Malcolm O (Son of Resident) on Thursday 25 August 2016. Relates to November 2015.
My mother had dementia and it took a lot of hard looking to find a care home that she felt at home in. She was welcomed by caring and friendly staff, mum had a nice bright room, plenty of food that was well cooked. She spent 7 very happy years there and was loved by all the staff before passing on. I cannot thank the staff and management enough for looking after mum.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by N S (Daughter-in-law of Resident) on Thursday 25 August 2016. Relates to December 2015.
Fantastic staff and they really take care of residents. I would have no hesitation in recommending this home to anyone.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Website Submission by Kim S (Daughter-in-law of Resident) on Thursday 18 August 2016. Relates to August 2016.
My mother-in-law has been here for a few years now and she is extremely well cared for. She has had some difficult problems but the excellent staff care for her as if she was their own relation. I can't visit as much as I would like but I am confident and secure in the fact that she is well-cared for and happy. I can relax in knowing she is in safe hands. Her dementia can sometimes make her behaviour difficult to deal with but I cannot express how caring, patient and gentle the staff are. They absolutely make the place. It is her home there and the place makes it like a proper home, not a care home. However, they are professional and ensure the dignity of the residents are at the forefront of their care.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by Nikki W (Daughter of Resident) on Wednesday 17 August 2016. Relates to January 2016.
My mum was a resident of Woodville for over five years until her death in January 2016. The care staff looked after her very well and I think it was due to the care she received that she lived so long as she did. Even after nearly a year being cared for in bed she did not have a pressure sore. The care staff always went an extra mile to look after her when I visited she was always clean and I felt happy to leave her in their care.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by Campbell N (Son of Resident) on Friday 12 August 2016. Relates to July 2016.
My mum is now settled here at Woodville she is a lot happier before Woodville mum was very distressed, anxious and agitated. Woodville is not only my mums new home it's ours. At Christmas, the atmosphere was brilliant all together one big family.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Likely
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Review submitted from a Postal Card by M W (Son of Resident) on Wednesday 10 August 2016. Relates to December 2015.
My mother was a resident at Woodville with dementia. Staff have been great and very kind and caring. She died a few months ago. They also treated us with respect, kindness. It is one of the best homes around. I will recommend it to anybody.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by Paul D (Son of Resident) on Monday 8 August 2016. Relates to August 2016.
My mother has dementia and so hardly knows where she is. The team appear to be very kind to her and work with her to calm her down and renew calm to her mind. I am sure that the quality of the food they give her renewed strength. Being able to have a few home belongings in the room will make things easier for mother to remember a little of her previous life full of memories.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Likely
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Review submitted from a Postal Card by H N (Husband of Resident) on Monday 8 August 2016. Relates to July 2016.
There have been problems with this home, nothing to do with the present staff or manager but things are greatly improving and hopefully will continue to do so hopefully as long as my wife is a resident. The staff are very attentive most of the time and very caring.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Likely
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Review submitted from a Postal Card by Elaine C (Friend of Resident) on Monday 8 August 2016.
My friend who is client here is very happy and well looked after. I believe his condition has been stable since being at Woodville.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Review submitted from a Postal Card by Margaret M (Daughter of Resident) on Monday 8 August 2016. Relates to April 2016.
My mother was a resident at this home for 6 years until her death April 2016. I have nothing but praise and eternal gratitude for the loving care she received until the end. I loved the fact that residents lounge area was fully integrated with the dining kitchen room so there was total integration and contact. The whole time the staff who showed endless kindness, patience and affection and readiness to attend to any upset or problem they witnessed. I will never forget the amazing staff and hope many more residents have the opportunity to be in their care. They will certainly be very lucky.
How likely would you be to recommend Ash Grove Care Home - Specialise Dementia? Extremely Likely
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Puvi Sri, Director at Ash Grove Care Home - Specialise Dementia responded to this review on 08 Aug 2016:
Following a review in April 2016 our activities programme has been much improved.
We have dedicated staff between 2pm and 4pm everyday that offer a wide variety of activities tailored to the individual needs of each of our residents.
Throughout the day, newspapers, magazines and music/tv are readily available for anyone to make use of and staff are always on hand if anyone wishes to do any other activity in the morning.
There are currently no awards/recognitions posted yet for Ash Grove Care Home - Specialise Dementia
There are currently no Care Home Idol entrants who have performed at Ash Grove Care Home - Specialise Dementia
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