25/27 Gratwick Road, Worthing BN11 4BN
Fernbank is located close to Worthing town centre and is just a few minutes away from the seafront and promenade as well as being convenient for local bus routes and the train station. Fernbank is designed to care for the needs of those who wish to be in pleasant surroundings, with the assurance of high quality cuisine and the attendance of helpful and caring staff during the day and night. Accommodation at Fernbank is available in thirty rooms which are all linked to a central call system so that residents may contact staff at any time. All rooms are centrally heated throughout and have a washbasin, most have full ensuite facilities and are comfortably appointed to accommodate small personal items. All rooms have a colour digital television and a telephone can be included as required. The Regency dining room has a personal table service. Meals are served in the dining room although room service is available. Other communal areas include two lounges that are adjacent to the dining room.
Fernbank has recently built a new internal conservatory sun room which is climate controlled and very spacious and bright. Across from the conservatory is a sheltered, pretty, internal courtyard for those who like to enjoy afternoon tea outdoors in summer. Fernbank is bounded by gardens to the front and rear with attractive plants and herbaceous borders.
Person in charge: Donna Harwood (Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 46
Rooms with ensuite WC: 18
Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Fernbank: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Fernbank has a Review Score of 4.8 (4.833)
The Review Score of 4.8 (maximum of 10) for Fernbank is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Fernbank in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.833 for Fernbank is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Fernbank is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 0 Reviews ÷ 9.2 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by A M (Resident) on Wednesday 25 November 2015. Relates to November 2015.
Both myself and my mother are generally extremely satisfied with the care she is receiving. The staff are extremely pleasant and helpful. My mothers only observation is that recently the "portion sizes" seem to have reduced at main meals.
How likely would you be to recommend Fernbank? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Good