Fernbank Residential Home

25/27 Gratwick Road, Worthing BN11 4BN

Fernbank is an exceptionally attractive and well-appointed residence for retired ladies and gentlemen in the very centre of Worthing.

The home is within a few minutes of the seafront and promenade with far reaching views across the English Channel and Sussex coastline. Local bus routes and train station are also within walking distance.

Fernbank is designed to care for those who wish to be in comfortable, pleasant surroundings with like-minded company and social environments. The home assures high quality cuisine and the attendance of helpful and caring staff during the day and night.

Fernbank boasts a stunning and substantial new extension completed in Spring 2017. The new building has increased the number of rooms to 46, as well as adding a spacious dining room with air conditioning. Luxurious communal lounges, activity room, a patio and herb garden plus a very popular hairdressing salon were all included in the extended home. Most bedrooms are en-suite and are beautifully decorated and furnished. Each room has a plasma TV, Wifi and a free private telephone.

There is an air conditioned dining room and lounges for comfort in the warmer summer months.

Group: South Coast Nursing Homes Ltd

Person in charge: Donna Harwood (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 46

Rooms with ensuite WC: 40

Weekly Charges Guide: Personal Care Single £710 – £900 (These prices are only a guideline, please contact Fernbank Residential Home to find out the exact price for your requirements.)

there are no extras except newspapers, hairdressing and chiropody.

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Well behaved family pets may be brought to visit.

There are very regular activities and entertainers, to which visitors are always welcome to attend, no invitation required.

Parking:

Limited on site parking, there is on street parking that is usually free.

Latest Care Quality Commission* Report on Fernbank Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Fernbank Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Fernbank Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.897 for Fernbank Residential Home is calculated as follows: ( (98 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.87 Points relating to the number of positive Reviews for Fernbank Residential Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 8 Reviews ÷ 9.2 Target = 0.870

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Fernbank Residential Home has a Review Score of 9.8 (9.767) from 9 Reviews


Average Ratings

  • Excellent
    9
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Fernbank Residential Home?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Fernbank Residential Home

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

My mother has stayed at Fernbank twice now for respite and she loves staying there. The staff are amazing and so friendly and helpful.

How likely would you be to recommend Fernbank Residential Home? Extremely Likely

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Average Rating:   4.6 out of 5

I was very impressed with the staff, premises and facilities at Fernbank. The staff were always attentive, helpful and caring. The food was excellent and the chef easily catered for particular dietary needs. The facilities and activities were good too. Overall an excellent facility for the elderly.

How likely would you be to recommend Fernbank Residential Home? Extremely Likely

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Average Rating:   5 out of 5

My aunt spent 9 months at Fernbank. During that time she received an excellent level of care from all staff. It was reassuring to know that all her needs were met, twenty-four hours a day, seven days a week. Many thanks to all involved in her care.

When my aunt passed away at the age of 97, the funeral director commented: “ Fernbank is a stunning home - just like a hotel.” He also praised the staff for their high level of care.

I would highly recommend Fernbank to anyone looking for Residential care.

How likely would you be to recommend Fernbank Residential Home? Extremely Likely

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Average Rating:   5 out of 5

My grandmother has lived in Fernbank for a number of years and has been really well looked after. She really enjoyed the social life and entertainment but sadly cannot take part now as she is confined to bed. Gran had to go into a home when she lost most of her sight but she never regretted it as she made so many friends at Fernbank.

How likely would you be to recommend Fernbank Residential Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident for 10 years. She loves living at Fernbank Residential Home and adores all the staff. She is very happy and exceedingly well looked after. The home is extremely well run and I would strongly recommend it needing a place at a care home.

How likely would you be to recommend Fernbank Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother-in-law was very well looked after. She is always clean and the room is very well provided. The staff are always friendly, helpful, considerate, caring and professional. The food is excellent and is a very well run home.

How likely would you be to recommend Fernbank Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother in laws auntie has been looked after with exceptional care since she has been at Fernbank. They are very caring and look to her every need, it so lovely to see her so comfortable for her end of life and she will stay with them to the end as care is so great and we feel she is comfortable. Thanks to all the staff.

How likely would you be to recommend Fernbank Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Aunt taken ill having been a resident for 3 years and most impressed in the care and compassion shown by the staff.

How likely would you be to recommend Fernbank Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Both myself and my mother are generally extremely satisfied with the care she is receiving. The staff are extremely pleasant and helpful. My mothers only observation is that recently the "portion sizes" seem to have reduced at main meals.

How likely would you be to recommend Fernbank Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

11 Bed Vacancies

posted 20 Apr 2018

various rooms all with TV and ensuite some with wetroom

Awards / Recognitions

There are currently no awards/recognitions posted yet for Fernbank Residential Home

Job Vacancies

Staff Profiles

Langton

Langton Mavuka

Job Title: Executive Chef

Joined: 2012

Description:

Mr Mavuka joined the SCNH group in 2012 to become our company Executive Chef.
He has brought the standards and quality of food to an outstanding level.
He prepares all the menus for the homes utilising the seasonal vegetables and ensuring his high standards are adopted by all our Cooks and chefs.
We use Rational steam ovens to make sure that meat and vegetables are cooked fresh to the perfect tenderness.

In the Chefs own words
My name is Langton Mavuka and I am the group executive chef in Southcoast nursing homes. I have enjoyed every minute of my work here. Working with fresh produce is both rewarding and interesting and helps me create seasonal menus which our residents enjoy very much. I also work with a very professional team that are both friendly and willing to support me in the day to day running of the kitchen.
At the heart of our meals are fresh, seasonal ingredients that are bursting with flavour. Our food is cooked to the highest standard and we take great care to cater to the dietary requirements of everyone living here at the home. Residents may even discover a new favourite food or enjoy an old favourite prepared in a new and exciting way.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Fernbank Residential Home