Fernbank Residential Home

25/27 Gratwick Road, Worthing BN11 4BN
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9.8 47 Reviews
  • Fernbank Residential Home, Worthing
Fernbank is an exceptionally attractive and well-appointed residence for retired ladies and gentlemen in the very centre of Worthing.

The home is within a few minutes of the seafront and promenade with far reaching views across the English Channel and Sussex coastline. Local bus routes and train station are also within walking distance.

Fernbank is designed to care for those who wish to be in comfortable, pleasant surroundings with like-minded company and social environments. The home assures high quality cuisine and the attendance of helpful and caring staff during the day and night.

Fernbank boasts a stunning and substantial new extension completed in Spring 2017. The new building has increased the number of rooms to 46, as well as adding a spacious dining room with air conditioning. Luxurious communal lounges, activity room, a patio and herb garden plus a very popular hairdressing salon were all included in the extended home. Most bedrooms are en-suite and are beautifully decorated and furnished. Each room has a plasma TV, Wifi and a free private telephone.

There is an air conditioned dining room and lounges for comfort in the warmer summer months.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 46 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £907 – £1326

There are no extras except newspapers, hairdressing and chiropody.

These prices are only a guideline, please contact Fernbank Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Donna Harwood (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (46)

Visiting

  • Well behaved family pets may be brought to visit.


    Regular activities and entertainers, to which visitors always welcome to attend, no invitation required.

Parking

  • Limited on site parking, there is on street parking that is usually free.

Fernbank Residential Home Reviews (47)

Total of 47, showing 21-40
9.8

Fernbank Residential Home has a Review Score of 9.8 (9.815) out of 10, based on 14 reviews in the last 2 years. Over all time Fernbank Residential Home has 47 reviews.

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Date Published

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Review from M B (Resident) assisted by family/friend published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time in 55 years that I have stayed away from home without my husband or other family members. I was very anxious and didn't know how I would manage particularly as I have a neurological condition that seriously impairs my mobility. I shouldn't have had any concerns. My stay was a
delight! If the occasion arises again, I shall have no hesitation in returning to Fernbank to enjoy a wonderful stay.

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Review from Maggie K (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Fernbank for two years. She is well looked after the staff are very friendly and caring. It is very extremely clean in all areas. It's also nice that before covid you could come to take your relatives out whenever liked also visit whenever. Would not hesitate to recommend this home.

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Review from Andrew W (Son of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has now been at Fernbank for approximately 4 years. She is generally quite happy there and likes the staff.
I have been happy to know Mum is safe and well cared for.
Any minor problems that may have occurred have been dealt with efficiently and helpfully.

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Review from Debbie K (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding the right care for my father was one of the hardest tasks I have had to make until I visited Fernbank. They have never failed to deliver any part of what they promised at that initial visit. Managed by one of the kindest, most professional women I have ever met. Supported by a great deputy too.
The staff are all beautiful. So kind and caring. Nothing is too much trouble. My dad is always clean and well presented and has been very happy there for the last 3 years. The home is always spotlessly clean and well kept. There are always plenty of staff to meet the needs to maintain their high standards. I would highly recommend this care service to anyone who needs a home-from-home experience with the support of amazing people.

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Review from Graham K (Son of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother seems quite happy at Fernbank. They look after her well, are attentive to her needs and always keep us up to date with her health situation. We are satisfied that Fernbank takes all care to respect and treat our mother with dignity.

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Review from Jean J (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Th manager and all the lovely staff have been caring for my Mum for the last 6 years, and I couldn't wish for better care for her. My Mum is sadly in a world of her own these days due to her dementia and can be very 'trying' for the staff, but they treat her with great respect and for that, I am extremely
grateful. If ever I'm asked for care home recommendations, I never hesitate to praise Fernbank.

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Review from Graham M (Son of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care and attention the management and staff have given to my mother. In the nearly 6 months she has been there they have succeeded in settling her in, to the extent she is no longer demanding to go home - although she does still think about being at home with her cat on her lap.
Medical and other care services have been satisfactorily provided as necessary.

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Review from Ian P (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my mother has been outstanding right to the end. Not only did they look after my mother making sure she was comfortable and at home. They were also sensitive to the families needs, especially in her last few days.

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Review from Paul A (Son of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fernbank is impeccably clean and modern, in an excellent location close to the town centre.
The food and service are excellent. The staff are friendly and attentive but are forced by procedures to spend far too much time on their devices recording everything. That is valuable time that could be better
spent interacting with residents. Whilst the home provides good afternoon activities, more time could be spent having conversations with those residents that would benefit, probably need more staff or volunteers.

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Review from Heidi F (Daughter of Resident) published on 3 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was only at the home for a few weeks as I had to transfer him to a Dementia Care Home but during his short stay, he was very happy there. It is a beautiful rest home and all the staff are very kind and considerate and are always willing to help. My Father always said how good and plentiful
the food is. I would thoroughly recommend this home.

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Review from B L (Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care, exceptional food. Everyone went to great lengths to assure my comfort and help with recovery from a broken hip.

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Review from John W (Respite Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fernbank was an ideal location because my wife is cared for in another care home nearby who I visit every other day. As a restful home I couldn't have whished for anything else.

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Review from Richard and Gillian S (Son of Resident) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have experience of Fernbank caring for 3 parents over the last 8 years to date. Throughout this period, the overall standard of care has been excellent, particularly when our parents (residents ) were in poor or failing health. The staff, especially the manager, have always been very supportive and
helpful, nothing was/is too much trouble.
The home is very open and visitors are always welcome, greeted with tea and cake.
It is recommendation enough that we have used the home for 3 parents, spanning a period of some 8 years, where there care and needs have always been met.

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Review from Trevor D (Son of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Fernbank for around 2 years. She has an osteoarthritic condition and needs medication, which means she needs a safe and secure environment, providing good quality care as and when needed, balanced with privacy and independence.


Fernbank meets all the needs and more,

with well furnished and maintained accommodation and, most importantly, an excellent, well trained, ever friendly and patient team of staff, well led at all times and always accessible for any enquiries I may have as next of kin. I have not regretted for one moment selecting Fernbank for my mother's safety and care. They are simply brilliant.

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Review from Betty A (Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Considering the increase in size had made the home less personal, the staff manage to maintain friendly relationships. The only snag is residents don't see members of staff as frequently as in the past.
Good to have wifi but not good to have hairdresser on 3rd floor.

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Review from Margaret C (Respite Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Met some lovely people. Enjoyed my visit. Would visit again if circumstances arose.

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Review from JB (Resident) published on 31 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very comfortable here and I'm well looked after by the kind and friendly staff. The atmosphere is good and I'm happy here and would not wish to go anywhere else.

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Review from J T (Friend of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is happy, respected and well looked after at Fernbank. The staff are kind, caring, well trained and professional at all times. The accommodation and facilities are excellent. The food is of a very high standard and a good variation. I've been made very welcome each time I have visited my friend
who enjoys living at Fernbank and I would recommend this home to anyone who needed to go into a residential home.

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Review from D N (Daughter of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has stayed at Fernbank twice now for respite and she loves staying there. The staff are amazing and so friendly and helpful.

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Review from John T (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the staff, premises and facilities at Fernbank. The staff were always attentive, helpful and caring. The food was excellent and the chef easily catered for particular dietary needs. The facilities and activities were good too. Overall an excellent facility for the elderly.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Fernbank Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Fernbank Residential Home is calculated as follows: ( (137 Excellents x 5) + (31 Goods x 4) ) ÷ 168 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fernbank Residential Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (3)

Donna

Donna Harwood

Job Title: Registered Manager

Joined: 1997

My name is Donna Harwood. I am the registered manager at Fernbank Residential Home.
I have worked for SCNH since December 1997. My qualifications include the registered manager's award (RMA) and NVQ levels 2, 3 and 4.
I started at Fernbank as a domestic and worked my way up to manager in January 2007.
When I’m not working I enjoy spending time with family and walking.

Julie

Julie Carter

Job Title: Home Administrator

Joined: 2024

My name is Julie Carter and I am the Home Administrator.
I started working at Fernbank in August 2023 as a Receptionist and progressed to Administrator in January 2024. I received lots of support while settling into my new role and this support is ongoing.
From the day I started I felt very welcomed by the staff and residents.
The home has a real ‘homely’ feel to it and everyone is happy and supportive, I particularly like the way all departments whether its Kitchen, Care, Housekeeping, Activities or Management interact with the residents and their needs are always put first.
In my spare time I enjoy time with my family and long walks with my dogs.

Ruth

Ruth Cherriman

Job Title: Head Chef

Joined: 2023

I'm Ruth Cherriman, head chef at Fernbank since September 2023.


Before Fernbank, my daughter and I ran a beautiful little tearoom in Tarring. We decided to sell our business when my mother became poorly. As much as we loved our job, we felt family came first.


Previously I have worked in hotels, restaurants, private schools, hospitals, hospices, care homes, and a nursery. Even in industrial catering. Blimey I've been around! Throughout this time I single-handedly raised my 2 children to the adults they are today. Yes, I'm proud.
I studied catering at college where I achieved the Copthorne Shield, It's impressive if you know.


In my spare time, I love baking, going for walks and spending time with my family. Which is a lot calmer than my past hobbies of skydiving, zip-lining, swimming with sharks...basically anything that gets the adrenaline flowing.


I describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do. I have been told I'm always happy, laugh a lot and get along with everyone.


I have been fortunate enough to work in a variety of kitchens, however I have always come back to care homes. So when the position for head chef at Fernbank came up I jumped at the chance and have not looked back since.

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