Fernbank Residential Care Home

Very caring staff. Always a calm, welcoming and friendly atmosphere. Managers were very helpful when I was discharged from hospital and have done everything possible to prevent me having falls.

During my month's stay, I was able to see their doctor and get my pain under control and get walking again. I would not hesitate to recommend this home.

My dad has settled in very quickly. The home has a happy and friendly environment. The staff are always helpful and will put themselves out if assistance is needed. He has been very happy with the meals provided.

All I can say is thank you to everyone at Fernbank, you are so lovely with my mum. She has been at the home since she broke her hip in 2021. She enjoys the banter with ‘the Elaines’ (as do I) she joins in with all the fun! Is a regular companion on shopping trips into town! (When she remembers her hearing aids) she enjoys socializing with all her new friends! Thank you to the whole Fernbank team.

Thank you Fernbank.

My dear friend went into Fernbank Residential Home with a view of staying for only a few weeks but stayed just over a year. He settled in so well and got on with other residents. Members of staff were always cheerful and caring. He had a self-contained room with his own shower and toilet and I know that once he left his room in the morning he would spend the rest of the day in the main sitting room with the other residents and only return to his room at night. Most days they would be entertained by either the staff playing games with them or outside entertainers were brought in. I couldn't recommend the home enough and was so pleased we were able to find a safe place for him.

The Fernbank Residential Home is very good in appearance both outside and in. The staff are very friendly and treat the residents with respect. The restaurant is very well organised. Food is of a high standard, and the staff run this in a well-organised way at the relevant meal times. The building is very well maintained and is decorated to a very high standard. The activities are good, with a good number of entertainers coming into Fernbank for "live" performances.

My mum has been there for nearly four months. Since being a resident, she has gone from strength to strength. It's been so good to see. My mum loves the staff are so caring to both residents and visitors. Makes it a real pleasure.

This is the first time in 55 years that I have stayed away from home without my husband or other family members. I was very anxious and didn't know how I would manage particularly as I have a neurological condition that seriously impairs my mobility. I shouldn't have had any concerns. My stay was a delight! If the occasion arises again, I shall have no hesitation in returning to Fernbank to enjoy a wonderful stay.

My mum has been in Fernbank for two years. She is well looked after the staff are very friendly and caring. It is very extremely clean in all areas. It's also nice that before covid you could come to take your relatives out whenever liked also visit whenever. Would not hesitate to recommend this home.

Any minor problems that may have occurred have been dealt with efficiently and helpfully.

Finding the right care for my father was one of the hardest tasks I have had to make until I visited Fernbank. They have never failed to deliver any part of what they promised at that initial visit. Managed by one of the kindest, most professional women I have ever met. Supported by a great deputy too. The staff are all beautiful. So kind and caring. Nothing is too much trouble. My dad is always clean and well presented and has been very happy there for the last 3 years. The home is always spotlessly clean and well kept. There are always plenty of staff to meet the needs to maintain their high standards. I would highly recommend this care service to anyone who needs a home-from-home experience with the support of amazing people.

My mother seems quite happy at Fernbank. They look after her well, are attentive to her needs and always keep us up to date with her health situation. We are satisfied that Fernbank takes all care to respect and treat our mother with dignity.

Th manager and all the lovely staff have been caring for my Mum for the last 6 years, and I couldn't wish for better care for her. My Mum is sadly in a world of her own these days due to her dementia and can be very 'trying' for the staff, but they treat her with great respect and for that, I am extremely grateful. If ever I'm asked for care home recommendations, I never hesitate to praise Fernbank.

Very satisfied with the care and attention the management and staff have given to my mother. In the nearly 6 months she has been there they have succeeded in settling her in, to the extent she is no longer demanding to go home - although she does still think about being at home with her cat on her lap. Medical and other care services have been satisfactorily provided as necessary.

The care of my mother has been outstanding right to the end. Not only did they look after my mother making sure she was comfortable and at home. They were also sensitive to the families needs, especially in her last few days.

The food and service are excellent. The staff are friendly and attentive but are forced by procedures to spend far too much time on their devices recording everything. That is valuable time that could be better spent interacting with residents. Whilst the home provides good afternoon activities, more time could be spent having conversations with those residents that would benefit, probably need more staff or volunteers.

My Father was only at the home for a few weeks as I had to transfer him to a Dementia Care Home but during his short stay, he was very happy there. It is a beautiful rest home and all the staff are very kind and considerate and are always willing to help. My Father always said how good and plentiful the food is. I would thoroughly recommend this home.

Fantastic care, exceptional food. Everyone went to great lengths to assure my comfort and help with recovery from a broken hip.

Fernbank was an ideal location because my wife is cared for in another care home nearby who I visit every other day. As a restful home I couldn't have whished for anything else.