Fernbank Residential Care Home

25/27 Gratwick Road, Worthing BN11 4BN
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9.7 52 Reviews
  • Fernbank Residential Care Home, Worthing
Fernbank is an exceptionally attractive and well-appointed residence for retired ladies and gentlemen in the very centre of Worthing.

The home is within a few minutes of the seafront and promenade with far reaching views across the English Channel and Sussex coastline. Local bus routes and train station are also within walking distance.

Fernbank is designed to care for those who wish to be in comfortable, pleasant surroundings with like-minded company and social environments. The home assures high quality cuisine and the attendance of helpful and caring staff during the day and night.

Fernbank boasts a stunning and substantial new extension completed in Spring 2017. The new building has increased the number of rooms to 46, as well as adding a spacious dining room with air conditioning. Luxurious communal lounges, activity room, a patio and herb garden plus a very popular hairdressing salon were all included in the extended home. Most bedrooms are en-suite and are beautifully decorated and furnished. Each room has a plasma TV, Wifi and a free private telephone.

There is an air conditioned dining room and lounges for comfort in the warmer summer months.
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Care Provided by Fernbank Residential Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 46 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1102
  • RESPITE Self-Funded Residential Care: from £1127

These prices are only a guideline, please contact Fernbank Residential Home to find out the exact price for your requirements. There are no extras except for newspapers, hairdressing and chiropody.

The price(s) shown are provided by the care home. Contact Fernbank Residential Care Home for full pricing details and T&Cs.

Contact Fernbank Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Fernbank Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Donna Harwood (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (46)

Visiting

  • Well behaved family pets may be brought to visit.


    Regular activities and entertainers, to which visitors always welcome to attend, no invitation required.

Parking

  • Limited on site parking, there is on street parking that is usually free.

Fernbank Residential Care Home Reviews (52)

9.7

Fernbank Residential Care Home has a Review Score of 9.7 (9.740) out of 10, based on 15 reviews in the last 2 years.
Over all time Fernbank Residential Care Home has 52 reviews.

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Review from Margaret C (Respite Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Met some lovely people. Enjoyed my visit. Would visit again if circumstances arose.
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Review from JB (Resident) published on 31 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very comfortable here and I'm well looked after by the kind and friendly staff. The atmosphere is good and I'm happy here and would not wish to go anywhere else.
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Review from J T (Friend of Resident) published on 23 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is happy, respected and well looked after at Fernbank. The staff are kind, caring, well trained and professional at all times. The accommodation and facilities are excellent. The food is of a very high standard and a good variation. I've been made very welcome each time I have visited my friend
who enjoys living at Fernbank and I would recommend this home to anyone who needed to go into a residential home.
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Review from D N (Daughter of Resident) published on 25 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has stayed at Fernbank twice now for respite and she loves staying there. The staff are amazing and so friendly and helpful.
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Review from John T (Son of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with the staff, premises and facilities at Fernbank. The staff were always attentive, helpful and caring. The food was excellent and the chef easily catered for particular dietary needs. The facilities and activities were good too. Overall an excellent facility for the elderly.
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Review from Fiona P (Niece of Resident) published on 20 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt spent 9 months at Fernbank. During that time she received an excellent level of care from all staff. It was reassuring to know that all her needs were met, twenty-four hours a day, seven days a week. Many thanks to all involved in her care.


When my aunt passed away at the age of 97, the funeral

director commented: “ Fernbank is a stunning home - just like a hotel.” He also praised the staff for their high level of care.


I would highly recommend Fernbank to anyone looking for Residential care.

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Review from Debbie G (Granddaughter of Resident) published on 18 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has lived in Fernbank for a number of years and has been really well looked after. She really enjoyed the social life and entertainment but sadly cannot take part now as she is confined to bed. Gran had to go into a home when she lost most of her sight but she never regretted it as she
made so many friends at Fernbank.
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Review from Gordon G (Son of Resident) published on 17 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 10 years. She loves living at Fernbank Residential Home and adores all the staff. She is very happy and exceedingly well looked after. The home is extremely well run and I would strongly recommend it needing a place at a care home.
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Review from Jackie G (Daughter-in-law of Resident) published on 17 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was very well looked after. She is always clean and the room is very well provided. The staff are always friendly, helpful, considerate, caring and professional. The food is excellent and is a very well run home.
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Review from Peter C (Nephew of Resident) published on 13 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Aunt taken ill having been a resident for 3 years and most impressed in the care and compassion shown by the staff.
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Review from Tomas (Friend of Resident) published on 13 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in laws auntie has been looked after with exceptional care since she has been at Fernbank. They are very caring and look to her every need, it so lovely to see her so comfortable for her end of life and she will stay with them to the end as care is so great and we feel she is comfortable.
Thanks to all the staff.
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Review from A M (Resident) assisted by family/friend published on 9 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both myself and my mother are generally extremely satisfied with the care she is receiving. The staff are extremely pleasant and helpful. My mothers only observation is that recently the "portion sizes" seem to have reduced at main meals.
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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Fernbank Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.865 for Fernbank Residential Care Home is calculated as follows: ( (154 Excellents x 5) + (24 Goods x 4) ) ÷ 178 Ratings = 4.865
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Fernbank Residential Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Mar 2026

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Donna

Donna Harwood

Job Title: Registered Manager Joined: 1997

With nearly 30 years of dedication to South Coast Nursing Homes, including 19 years as the Registered Manager right here at Fernbank, Donna Harwood's long-standing leadership has made the home a true cornerstone of high-quality care in Worthing.


Here, Donna shares what makes the Fernbank family so uniquely special:


"Welcome to Fernbank"


"When families visit us, they often ask me what sets Fernbank apart from other care homes in Worthing. My answer is always simple: our exceptional support and respect for our residents who have trusted us with their care, driven by our proven track record and our people. I am incredibly proud that we have consistently maintained our ‘Good’ CQC rating, backed by an array of 5-star reviews on carehome.co.uk from our residents and their loved ones.


To me, exceptional care relies entirely on consistency. That is why I am delighted to say that we have not used a single hour of agency care staff in the last 24 months. If we ever need extra cover, we only ever source staff from our trusted sister homes. This means every person stepping through our doors is trained to our exceptionally high South Coast Nursing Homes standards, understands our ethos, and already feels like family.


We also look to the future. If your loved one’s care needs change over time, you don't have to worry about the unknown. Through our close-knit network, we can seamlessly refer to our sister homes, ensuring they continue to receive the exact same high standard of care you expect from us, without the stress of starting over.


Finally, life at Fernbank is full of joy. We are just a short walk from Worthing town centre, the seafront, and our local theatres. We have a wonderfully active relationship with our sister homes, Berkeley Lodge and The Poets, where our residents are always invited to join in on activities and events. It is a vibrant community, and we cannot wait to welcome you into it."


Donna Harwood
Registered Home Manager, Fernbank

Julie

Julie Carter

Job Title: Home Administrator Joined: 2023

As the Home Administrator, I love that our home has a genuinely warm, 'homely' feel where everyone is happy and supportive. What stands out to me most is how every department - from Care and Kitchen to Housekeeping, Activities, and Management - works together to ensure our residents' needs always come first.

Melanie

Melanie Baker

Job Title: Receptionist Joined: 2024

My name is Melanie, and I am delighted to be the Receptionist at Fernbank, having joined the team in November 2024.


From the moment you contact Fernbank, I aim to ensure you feel welcomed, supported, and valued. It has been a pleasure getting to know our residents and their families, and I enjoy being part of the warm and caring community we have here.


With previous experience in care, reception, and secretarial roles across the care, finance, and education sectors, I understand the importance of providing a friendly, professional, and compassionate service. Whether you are making an enquiry, arranging a visit, or simply calling for information, I am always happy to help.


I look forward to welcoming you and your loved ones to Fernbank.

Ruth

Ruth Cherriman

Job Title: Head Chef Joined: 2023

Ruth joined the Fernbank team as Head Chef in September 2023, bringing a wealth of diverse culinary experience from hotels, restaurants, private schools, and care homes.


While she has worked in a variety of kitchens, her heart has always been in care catering. For Ruth, Fernbank was the perfect opportunity to return to what she loves most.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fernbank Residential Care Home to verify any information. View our terms and conditions. Fernbank Residential Care Home has an Enhanced Service - more info.