The Martlets

If I have anything to question would be maybe more outings but I understand this is very difficult with the amount of staff needed .

My wife came in with a wedding ring (49 years) and left without it! She also suffered a fall which left her with severe facial injuries. Also I note staff spend a lot of time on their phones which means they are not looking after the residents.

My husband has been here 2 months and we cannot fault anything. It's a very difficult and emotional time but the staff and their care has been exemplary, so thank you.

I have always felt very comfortable when visiting the Martlets, all of the staff are very friendly, my grandad seems very happy there and knowing he is being well cared for is a big relief to my Nan.

His room was really clean and tidy also.

He has been in the Martlets for about five weeks and is very happy. I would highly recommend this care home, I can not thank and praise them enough

After working in the care sector of the NHS for over 20 years, I am no stranger to the horror stories of care homes. I visited the home with my husband not once but twice at different times of the day. The open door policy says a lot about the home. Hayley the deputy manager did an excellent job providing all of the information and answering all of my questions and I had a lot. We have experienced the Dementia floor and now the Residential floor and can honestly say that the care provided is excellent. All of the Staff on both floors are very diligent making it very comfortable and a better experience for my mother in law. There is a lovely garden that we spend time in visiting, and the staff always bring my mother and father in law tea and biscuits which is always appreciated. The Team leaders I had the most interaction with regarding my father in law have been Christian and Tina, and both have been very open and always dealt promptly and professionally with with any cares or concerns

I find all the staff are very caring, and nothing but helpful, in every way. The staff also seem to bond with one another, which makes for a good atmosphere all round. I cannot praise them enough.

I went and looked round this home before my husband went in I was approached by Jo the manager who showed me around I left the home after the tour by Jo and felt very comfortable sending my husband to this home. All of the staff are friendly and professional with dealing with my husband and me I am so happy that I chose the home. Jo is always friendly to talk too and puts you at ease when I have concerns Jo shows me empathy which is what everyone needs.

I would like to give a big shout out to Paige, one of the activities staff, her care and compassion are second to none, she really has helped my Mum, who struggles with in social situations, she has managed to get her to join in activities and took her to the beach, my Mums favourite place, which really made her happy, I cannot praise Paige enough for the time and effort she has put in to make my Mums quality of life so much nicer, I'm very happy that she is being well cared for.

My Mum has been going for respite at the Martlets several times a year for nearly 3 years. The staff and management are friendly and professional and there is generally a homely atmosphere, not an institutional one. The building is spacious, light and well cared for. My Mum is welcomed back each time which makes the whole process easier. The management and carers go out of their way to try to meet requests.

My mother-in-law is a resident at The Martlets and I can honestly say that this is a wonderful, caring care home. I would definitely recommend this care home as I feel I can totally put my trust in the carers + management staff. The Martletts is a bright, open + spacious care home. The rooms are a good size with an en-suite wet room. The staff give regular updates + are all extremely friendly and supportive.

Absolutely fantastic care for my mother. Very friendly staff that will do anything to make life easier for both parents and family. Beautiful and airy atmosphere. Congrats to all the staff.

My mum has now been in the martlets for a year and over all they have been wonderful. The manager Jess is always very responsive, all the managers, nurses and staff are always friendly and approachable. I understand we may not have been the easiest family / resident to deal with having a lot go on during my mums first year but they have been very accommodating and flexible. Medically not one single emergency or trip to hospital, stark contrast to before my mum came to the home. They have beautiful Xmas decorations up at the moment, they make the effort to make the home look nice which is lovely, overall im very happy with how things have gone over the last year and any grumbles are minor in the grand scheme of things :)

Excellent care all round. Mum is very happy here.

Once again I'm very greatful for all the help from the home and all the Staff.

Staff helpful and pleasant. Plenty of food and activities. Enjoys the company and the garden, which is well looked after. Loves the freedom of trips out. Doesn't feel like an old fashioned nursing home. Which is pleasant.

I can not fault the staff and management. The staff work very hard to look after the residents the cleanliness is good everybody is very friendly and very helpful.

Lovely care home. The management and staff really care about the residents and go out of their way to meet my mum's needs and some go above and beyond for her. There are lots of lovely activities available, which mum can choose to take part in if she wants to and trips around the local area.

Thank you to everyone at The Martlets for the outstanding care and compassion you have shown to Mum and we would highly recommend The Martlets.