Fairlands, East Preston, Littlehampton BN16 1HS
The Martlets Care Home is situated in the West Sussex coastal town of East Preston, close to all its shops and amenities. The superb purpose built home opened in 2009 and has 8 separate self-contained wings each providing residents with their own spacious single en-suite bedrooms, their own lounge and dining areas and a team of dedicated professional care staff.
Care packages are put together with you and your family so that your choices and preferences always come first. The home offers a varied and interesting social activity schedule designed around residents’ own hobbies and interests and aimed at maintaining strong community links.
The Martlets provides long stay and respite residential care for older people with physical frailty and for older people who are living with dementia. A fully qualified care team provide the very highest standard of care to residents 24 hours a day.
Group: Shaw Healthcare
Person in charge: Elizabeth Turner (Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 80
Rooms with ensuite WC: 80
Facilities & Services: Respite Care • Minibus or other transport • Lift • Gardens for residents
Latest Care Quality Commission* Report on The Martlets: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Martlets has a Review Score of 7.6 (7.583)
The Review Score of 7.6 (maximum of 10) for The Martlets is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for The Martlets in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.208 for The Martlets is calculated as follows: ( (8 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 24 Ratings = 4.208
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.375 Points relating to the number of positive Reviews for The Martlets is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 2 Reviews ÷ 16 Target = 0.125
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by C R (Wife of Resident) on Friday 7 July 2017. Relates to June 2017.
Re Nightingale Ward.
Kind, thoughtful, caring and compassionate staff.
Always cheerful and considerate to family members.
At the end of life the extra attention was exemplary - could ask nothing more.
Finding a care home is difficult but luckily I found The Martlets in East Preston.
How likely would you be to recommend The Martlets? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Good
Review submitted from a Website Submission by Dawn M (Niece of Resident) on Monday 12 June 2017. Relates to May 2017.
I recently visited my elderly uncle at the Martlets East Preston and was reassured that he was being well looked after. Please thank all staff for their dedication care and patience in looking after the elderly residents. It cannot be easy but all the time I was there I never heard an unkind word spoken and the staff were always friendly happy and helpful.
How likely would you be to recommend The Martlets? Likely
Overall Standard: Satisfactory
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at The Martlets