The Martlets

Fairlands, East Preston, Littlehampton BN16 1HS
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9.5 39 Reviews
  • The Martlets, Littlehampton
The Martlets Care Home is situated in the West Sussex coastal town of East Preston, close to all its shops and amenities. The superb purpose built home opened in 2009 and has 8 separate self-contained wings each providing residents with their own spacious single en-suite bedrooms, their own lounge and dining areas and a team of dedicated professional care staff.

Care packages are put together with you and your family so that your choices and preferences always come first. The home offers a varied and interesting social activity schedule designed around residents’ own hobbies and interests and aimed at maintaining strong community links.

The Martlets provides long stay and respite residential care for older people with physical frailty and for older people who are living with dementia. A fully qualified care team provide the very highest standard of care to residents 24 hours a day.
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Care Provided by The Martlets

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Minibus or other transport
  • Lift
  • Gardens

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1457
  • RESPITE Self-Funded Residential Care: from £1557

These prices are only a guideline, please contact The Martlets to find out the exact price for your requirements.

Contact The Martlets to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Martlets to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Jessica Geall (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

The Martlets Reviews (39)

9.5

The Martlets has a Review Score of 9.5 (9.504) out of 10, based on 20 reviews in the last 2 years.
Over all time The Martlets has 39 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Martlets
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Total of 39, showing 21-39
Review from Jean S (Daughter of Resident) published on 8 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at The Martlets for over two years. She is well cared for. The staff are amazing, supported by top class team leaders. It is such a clean, bright and airy place. Top marks for all in what can sometimes be a very challenging environment. I would recommend it to anyone.
Reply from Jessica Geall, Home Manager at The Martlets

Thank you for your review. Our wonderful team strive to achieve the best quality of care for all of our residents and we are so pleased to hear you agree. Your kind words will be passed on to the team.

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Review from Sally S (Daughter of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at The Martlets, West Sussex. In the six months Mum was there, she was cared for to a very high standard. The team are caring, kind and professional. Mum was very happy in this home right until the end. From a daughter's point of view, I found the home clean, the laundry never
muddled Mum's clothing with other people's and it was always clean and well-kept. I felt I could talk to office staff and nothing was too much trouble.
Reply from Jessica Geall, Home Manager at The Martlets

Thank you for your kind comments. We are so pleased to hear that your mother was happy here with us at The Martlets. My deepest condolences to you and your family, your mum will be missed by all of us.

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Review from Nicola C (Stepdaughter of Resident) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was admitted as an emergency resident due to a very difficult situation that had occurred at home, in which he found he was unable to stay where he was. On admission, we found the management and staff extremely professional and supportive, and they provided us with the utmost understanding and
made my dad feel at ease immediately. The home is welcoming with a lovely atmosphere, and nothing is too much trouble. My dad has been at The Martlets for the past two weeks, and the difference in him is unbelievable. He has been very well looked after and has expressed that he wishes to remain there. I cannot thank them enough for how they have made a sad situation into a positive experience and continue to do so. I feel that I have not had to worry, and it has made this situation easier for my dad. I would recommend The Martlets to anyone, as they really have been outstanding.
Reply from Jessica Geall, Home Manager at The Martlets

We are so pleased to hear that both you and your dad have had a positive experience here with us at The Martlets. Our team strives to achieve the best quality of care for all of our residents and it shows with positive feedback like yours. Thank you for taking the time to write this review.

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Review from L F (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum went into the home for a trial period, she is now at the home full time and loves every minute of it there. The staff and team leaders are very good and caring. The food is very good and the cleanliness of the building is very good. I am very happy that my Mum is being well looked after. It has
taken a lot of weight off my shoulders knowing that she is being well looked after.
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Review from Andy C (Husband of Resident) published on 4 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was made to feel very welcome by the senior team who went to great trouble to show me around, answer my questions and deal with my concerns. The assessment was thorough and sympathetic, both to my wife's needs and mine and has left me feeling completely confident that she will be safe and fulfilled.
I will be able to enjoy my respite in complete confidence that she will be cared for professionally and kindly.
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Review from Mary J (Sister of Resident) published on 27 July 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
My Sister has been at the Martlets for a few years now. This year she has deteriorated big time. This all started with the huge bed sore on her bottom, which should never have gotten so big if she was checked regularly. It has impacted her quality of life enormously, making her bedridden. She has lost
a huge amount of weight as well. Her hair hasn't been washed. looks like talc has been put on her scalp, which is caking, Her fingernails are filthy, which I notice when I try to give her a manicure. Her teeth look like they haven't been cleaned either. On the whole, I am really disappointed with the care she is having.
I know her limbs are all tightened up, but she would like to be able to sit in a chair for some of the day. I have purchased a "doughnut" cushion for when she is able to use a chair again.
She is not ready to give up on life yet. she is a fighter.
The Martlets has had a lot of changes in management and staff during all the time she has been there.
That hasn't helped.
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Review from Judith C (Daughter of Resident) published on 15 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home very kindly arranged for my mother to move from the dementia floor to nursing due to her failing health as she now requires full care and support. Although I had been unable to visit after her move because of Covid restrictions I was kept updated. Now that the home has reopened for visits,
I have found as before all the staff to be extremely helpful and kind and I know my mother is receiving the best care and everything possible is being done to keep everyone safe. When you move through the home it's really lovely to catch up with all the staff and if they haven't recently been up to nursing and seen my mother, they always ask how she is. My family and I thank everyone for looking after her so well.
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Review from Brian N (Son of Resident) published on 6 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother has been a resident in The Martlets for over 8 years. She spent the first few years on the Dementia floor but as her needs increased she was moved to the full nursing floor. During this time, the care she has received has always been excellent knowing that sometimes she can be quite difficult
to deal with. The home was very accommodating when my Mother's partner needed end-of-life care at short notice.
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Review from Cheryl S (Daughter of Resident) published on 6 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My overall review of the 3 years my mother has been a resident of the Martlets has been excellent! I cannot fault the way the staff look after my mother and care for her, especially when she has been unwell. So much empathy from everyone. My mother loves being there.
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Review from Janet O (Daughter of Resident) published on 6 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at the Martlets for over a year now. Mum is very happy there, all the staff are so caring and will go that extra mile to do what they can for her. The Martlets is a very clean friendly home and I would happily recommend it to anyone, the care given is fantastic.
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Review from Amanda P (Daughter of Resident) published on 23 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been in The Martlets since last year, she is on the dementia floor. My mum always seems happy and gets on well with the staff and the staff are good with my mum. The staff are very friendly and caring.
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Review from Peter L (Nephew of Resident) published on 18 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been in the Martlets for about a year. When I first visited, I was very impressed with the home and the staff and their care and kindness. Thank you.
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Review from Seymour M (Son of Resident) published on 19 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad has been in the care of The Martlets for 5-years. All the care staff are patient, thoughtful, gentle and kind, and always try to go the extra mile for both residents and visitors. However, management is lacking. As a result, the staff are under-resourced, underpaid, and overworked, in a home
where care can be quite expensive. To me, this suggests that the management is seeking to profit from the staff's hard work and the need of the residents. Considerably more support should go to staff in future, particularly in light of the care they are performing with the quarantine in place.


The home itself is light, well constructed, airy and has excellent features such as a garden, and the home organises many social events and visits to get residents involved. These are genuinely thoughtful and pleasant events, not just bingo - my dad very much enjoyed the visit of the snakes and reptiles from a local zoo.

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Review from Angela R (Daughter of Resident) published on 27 June 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mother has been a resident for 15 months. The staff have been amazing in their care and responsibilities to her and I am sure other residents.
Mother had a bad fall followed by what we believe, a TIA. She was hospitalised for a day, and all she wanted to do was return to her room at The Martlets. We
witnessed the fuss the staff gave her and this really perked her spirits. We are so grateful for the services she is receiving. Well done Team Martlets.
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Review from Maria G (Sister of Resident) published on 20 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found that the staff have done everything possible to make my sister feel at home. She is now starting to feel at home. This is down to the care of the staff. For people with dementia, I think this is a lovely place for them. It is very nicely decorated with bright paint and has a nice clean
feel. The staff are really caring and nothing is too much trouble for them.
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Review from John P (Son of Resident) published on 12 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother's assessment was done the day before her stay, which caused her some distress. She booked in for 7 days but came home after 4 due mainly to her condition, but she did find the heating was too hot and a lot of unnecessary lighting! particularly in the lounge areas. On the day of arrival, we
did not see the manageress! Sometimes on visiting there was no one in the main reception area and we had to wait a few minutes to raise someone's attention. Similarly, I had to find someone to let me out!
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Review from Mervy P (Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My second visit this year for respite. A clear change in management as there is better staff who treated me with excellent care and treated me with dignity. It's like a second home being there and will look forward to returning there.
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Review from C R (Wife of Resident) published on 21 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Re Nightingale Ward.
Kind, thoughtful, caring and compassionate staff.
Always cheerful and considerate to family members.
At the end of life the extra attention was exemplary - could ask nothing more.
Finding a care home is difficult but luckily I found The Martlets in East Preston.
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Review from Dawn M (Niece of Resident) published on 12 June 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
I recently visited my elderly uncle at the Martlets East Preston and was reassured that he was being well looked after. Please thank all staff for their dedication care and patience in looking after the elderly residents. It cannot be easy but all the time I was there I never heard an unkind word
spoken and the staff were always friendly happy and helpful.


Thank you.

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Current Review Score: 9.5 (9.504)

Overview of Review Score

The Review Score of 9.5 (9.504) out of 10 for The Martlets is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.504 for The Martlets is calculated as follows: ( (172 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (14 Very Poors x 1) ) ÷ 232 Ratings = 4.504
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Martlets is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 May 2021

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (10)

Jess

Jess Geall

Job Title: Service Manager Joined: 2005

I have worked with Shaw Healthcare since 2005. I started my career as a carer and have been lucky enough to be developed into the Service Manager role I hold today. I have worked in many Shaw Healthcare homes across the region and have over 15 years of experience in the care field. I absolutely love my job!


We have an amazing team at The Martlets and we are very proud of our ‘Martlets Family’ culture. The Martlets provides a warm homely environment, with a caring, kind-hearted, compassionate skilled team of staff.


No two days are the same in care, but every day is rewarding in its own way. Seeing smiles on faces, hearing laughter through our home and being able to support people when they need it most is what makes it a pleasure to go to work, each and every day.

Hayley

Hayley Harwood

Job Title: Deputy Manager Joined: 2007

My name is Hayley I have worked for Shaw health care since 2007. My first role with Shaw was as a kitchen assistant when I was 17. My next role was as a care assistant when I turned 18.


At 25 I became a team leader and embraced the responsibility and oversaw that my staff promoted the best quality person-centred care for our residents the way we all wish our own loved ones would receive.


At 31 I was given the opportunity to progress further within the company and I now am privileged to be “The Martlets Deputy Manager.” We have a beautiful home here at The Martlets and are lucky to be situated right near the beach.


I am very proud to work at The Martlets we have a fantastic team and there is a wonderful energy about the home. Every day is a joy at The Martlets.

Bex

Bex Isted

Job Title: Team Leader Joined: 2019

I have worked at The Martlets since Feb 2019, starting as a Bank Support Worker. I enjoyed it so much that I chose to join full time and then worked up into the Team Leader role in June 2021.
I find the team and residents alike to be fantastic. There is always laughter to be heard and my team and management are always really supportive.
In June 2022 I was nominated for a Shaw Star award in the Wellness, Happiness and Kindness Category and attended the Regional Awards Ceremony.
With Shaw being an employee owned company we as staff have more influence over change and also receive some nice bonuses, which is great!

Tina

Tina Lake

Job Title: Team Leader Joined: 2016

Hi, my name is Tina. I have worked at The Martlets since 2016. I started as a Support Worker and have now progressed into a Team Leader role. I enjoy being both a Support Worker and a Team Leader and I always feel supported by my colleague and management team. I enjoy coming into work and I feel like I make a difference to our residents lives by supporting their needs daily, which is very rewarding.

Rosaria

Rosaria Pestana De Jesus Dos Ramos

Job Title: Support Worker Joined: 2016

I have worked at The Martlets for almost 7 years. I enjoy my job with the best team, management and residents. I love caring for vulnerable people and it makes me smile seeing our residents happy.

Zoe

Zoe Davis

Job Title: Support Worker Joined: 2016

I love working at The Martlets because of the residents. They are fantastic, I love being able to support them and we do have a brilliant team.

Emma

Emma Thomson

Job Title: Administrator Joined: 2011

My name is Emma Thomson I am 32 years old and have worked at The Martlets since 04-May-2011. I was initially recruited twelve years ago for a domestic role and have just received my long service award in June 2022. I now work as an Administrator for The Martlets and love my role and especially the people I get to work with. We have a tremendous team every person in every department deserves recognition for their daily efforts. The Martlets is a happy and safe workplace to be a part of. I am very proud to work here and enjoy every day.

Stephen

Stephen Churcher

Job Title: Administrator Joined: 2016

I am Steve, I have come from a predominantly retail background, from flipping burgers to stacking shelves to running my own stores.


After some deliberation and my staff saying that I would be good in care, in May 2016 I took the plunge into the world of care. Filled with trepidation, I started as a care worker at The Martlets and found it to be the most satisfying and rewarding job I have taken on. My favourite part was the ability to put a smile on our resident's faces and empower them to be as independent as possible.


2 years on and I was given the opportunity to become a Team Leader, which includes ensuring the timely administration of medication and liaising with medical professionals, to help promote the health and well-being of our residents.


2022 Presented an opportunity to work in Administration at the front of the house. This has enabled me to learn about the “back end” of care. Finances, Rota Management, Orders, admissions/discharges and most importantly taking relative calls and enquiries, liaising with all the teams of The Martlets to resolve these calls.
I am grateful to the current Martlets management for helping me progress within the home and would urge those thinking of working in care to take “The Plunge” just as I did!

Andrew

Andrew Thompson

Job Title: Maintenance Operative Joined: 2023

I joined the Royal Navy as a chef at 16 years old, I served in the Navy for 11 years. Upon leaving I worked on the railways for 11 years which I eventually gave up due to becoming a full-time career for my late wife which I did for 30 years. Upon my wife’s passing I needed a new challenge and started at The Martlets on the 2nd of May 2023 as the maintenance in The Martlets Care Home.

Katie

Katie Cripps

Job Title: Deputy Manager Joined: 2012

I started at The Martlets in 2012 as a bank support worker following on from being made redundant as an apprentice hairdresser. From the moment I walked into the building I knew that care was the job for me and within days I applied to become a full-time career.


I loved my role, providing high-quality care to our residents and daily activities. In 2016 I took the plunge to apply for the team leader role that became available within The Martlets.


Becoming a team leader at 23 was a huge achievement for me, I had not long returned from maternity leave and was extremely proud of my achievements within the company.


In 2020 I was given the amazing opportunity of becoming The Martlets Deputy Manager, being part of The Martlets family since 2012 has developed my career in many ways, the knowledge and experience Shaw has given me is incredible. Watching The Martlets grow is an amazing opportunity and I am forever grateful for The Martlets.

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