






The Martlets Care Home is situated in the West Sussex coastal town of East Preston, close to all its shops and amenities. The superb purpose built home opened in 2009 and has 8 separate self-contained wings each providing residents with their own spacious single en-suite bedrooms, their own lounge and dining areas and a team of dedicated professional care staff.
Care packages are put together with you and your family...
Care Provided by The Martlets
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Minibus or other transport
- Lift
- Gardens
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Martlets for full pricing details and T&Cs.
Contact The Martlets to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Joanne Holman (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2009
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
The Martlets Reviews (52)
The Martlets has a Review Score of 9.7 (9.696) out of 10, based on 26 reviews in the last 2 years.
Over all time The Martlets has 52 reviews.
I have dealt with The Martlets on a number of occasions and I have always felt the care from the staff has always been of the highest standard and they can never do enough to help you. I would highly recommend them to any families looking for somewhere for their loved one to settle and enjoy retirement.
Thank you for your kind words and continued trust in The Martlets. We're delighted to hear that you've consistently experienced our high standards of care and support. Your recommendation means a great deal to us and we're grateful for your ongoing support.
My brother's room is sufficient in size and pleasantly decorated. The facilities include a spacious day lounge incorporating a television, radio and HiFi. There is also a library and games compendium.
The garden is well-kept and available to my brother and his guests.
I understand he may be taken to the local village to purchase from the shops.
Thank you for your kind review! We truly appreciate your thoughtful words about the care of your brother.
The room was small and dingy. Furniture was about 1970 style. The en-suite had no chair, I suffer from osteoarthritis and diabetes in lower limbs, the shower unit had seen better days. The hot water never got above warm and came out cloudy the first two days. Arrrived on a Friday to 'fish and chips', batter needed 'hammer and chisel' to get into, chips cold and rubbery, the plate was hotter than the food. Most of the lunches consisted of frozen or dehydrated vegetables, roast potatoes had tough skins. I cannot recall having any fresh veg at all. Brown bread for toast ran out on the third day. Boiled eggs were solid. Overall food was not good, even residents sent back half-eaten meals. At best, on a good day, you'd get 1 star!
Thank you for sharing your feedback; we value all comments and take them seriously. Our rooms are equipped to meet the needs of a short stay. For permanent residents, we encourage bringing personal items to make their space feel more like home. With up to 80 residents in our care, accommodating...
I cannot fault the staff at The Martlets, they look after my wife so much and she is always happy when I see her, the managers are amazing as well, whenever I have a question or query their support is amazing and always go the extra mile to help me as well as my wife, I'm so glad my wife went to The Martlets and not anywhere else, thank you to all the staff and the managers.
Thank you for leaving us this lovely review about the care of your wife. The team will be delighted to read this review.
He was given exemplary care when he returned. I asked where would he like me to end his life, and had no hesitation in asking for it to be The Martlets.
All the staff were extremely kind to me and kept me up to date with everything. I cannot thank them enough.
Thank you for taking the time to leave us a review, we really appreciate it. We are so glad that The Martlets felt like home to your partner and we are so sorry for your loss.
My Mum has been resident at The Martlets since 2020 with my Dad until he died in 2024. The staff are all lovely and Mum chats to them all. They always have activities and trips that she does and she really enjoys them. I feel happy knowing that Mum is so well looked after.
Thank you for taking the time to leave us this kind review about the care of your mum, we really appreciate it. Your lovely comments will be passed onto the rest of the team.
I am very happy with the care my Mum receives. More importantly my mum is happy at The Martlets - her room is comfortable with new furniture and the staff are very caring. She is well looked after.
Thank you for leaving us this lovely review about the care of your mum. The team will be delighted to read this.
My dad left the home unnoticed by staff and walked to Rustington without anyone knowing he was gone! This is a red flag! He was found but they tried to make out it wasn't a big thing, security is not great. I feel the staff do not have adequate training in dementia care, one carer there told me he is not the sort of resident they want there. Glad to say he is now in a much better place receiving the care that he deserves.
Thank you for your feedback which is very much appreciated. As you will be aware our dementia community at The Martlets is located on the first floor and to enter and exit it, various security methods are in place to make it secure. I am aware your father's incident was caused by a visitor letting...
In short, it can be compared with a 5-star hotel.
A big thank you to all the staff.
Thank you so much, we love reading your fab comments. Our team always strive to achieve the best quality of care for our lovely residents.
All the time my mother-in-law was in this care home she was looked after extremely well. The staff were always very caring and helpful. The home was clean, bright and the food was excellent. The staff treated my mother-in-law as part of their family. when people asked what The Martlets is like I would say 'It's like staying in a 5*hotel'.
Thank you for this lovely review regarding the care of your mother-in-law. The team will be delighted to read it.
All the staff are friendly and welcoming when I come in, with a smile and a hello. They are all fond of my Dad. He enjoys the food, which is saying something for my Dad. He is cared for and any queries are taken seriously and sorted out by the staff.
Thank you for taking the time to leave us a review, we really appreciate it.
We as her family are always greeted with smiles and regular updates on Mum's ever-changing ways.
We are so grateful to each and everyone and trust them wholeheartedly to help Mum with all her personal needs and couldn't wish for a nicer care home.
Thank you for the kind words about the care of your mother, I will pass your lovely comments on to the team.
Regards.
Thank you so much for leaving us a lovely review about the care of your father. The team will be so pleased to read it.
This was my husband's second visit to this care home. He was happy to return here having previously stated he did not want to return to other homes. All his visitors commented on how clean, caring and friendly this home was. Grandson turned up at bathtime but the carer kindly delayed this until after his visit. Very accommodating. Both my husband and I will be quite happy for him to spend another period of respite here.
Thank you for taking the time to leave us this lovely review, it really means a lot to us. Your kind words will be passed on to the rest of the wonderful team.
My mother was a resident at The Martlets, West Sussex. In the six months Mum was there, she was cared for to a very high standard. The team are caring, kind and professional. Mum was very happy in this home right until the end. From a daughter's point of view, I found the home clean, the laundry never muddled Mum's clothing with other people's and it was always clean and well-kept. I felt I could talk to office staff and nothing was too much trouble.
Thank you for your kind comments. We are so pleased to hear that your mother was happy here with us at The Martlets. My deepest condolences to you and your family, your mum will be missed by all of us.
My dad was admitted as an emergency resident due to a very difficult situation that had occurred at home, in which he found he was unable to stay where he was. On admission, we found the management and staff extremely professional and supportive, and they provided us with the utmost understanding and made my dad feel at ease immediately. The home is welcoming with a lovely atmosphere, and nothing is too much trouble. My dad has been at The Martlets for the past two weeks, and the difference in him is unbelievable. He has been very well looked after and has expressed that he wishes to remain there. I cannot thank them enough for how they have made a sad situation into a positive experience and continue to do so. I feel that I have not had to worry, and it has made this situation easier for my dad. I would recommend The Martlets to anyone, as they really have been outstanding.
We are so pleased to hear that both you and your dad have had a positive experience here with us at The Martlets. Our team strives to achieve the best quality of care for all of our residents and it shows with positive feedback like yours. Thank you for taking the time to write this review.
My Mum went into the home for a trial period, she is now at the home full time and loves every minute of it there. The staff and team leaders are very good and caring. The food is very good and the cleanliness of the building is very good. I am very happy that my Mum is being well looked after. It has taken a lot of weight off my shoulders knowing that she is being well looked after.
I was made to feel very welcome by the senior team who went to great trouble to show me around, answer my questions and deal with my concerns. The assessment was thorough and sympathetic, both to my wife's needs and mine and has left me feeling completely confident that she will be safe and fulfilled. I will be able to enjoy my respite in complete confidence that she will be cared for professionally and kindly.
I know her limbs are all tightened up, but she would like to be able to sit in a chair for some of the day. I have purchased a "doughnut" cushion for when she is able to use a chair again.
She is not ready to give up on life yet. she is a fighter.
The Martlets has had a lot of changes in management and staff during all the time she has been there.
That hasn't helped.
The home very kindly arranged for my mother to move from the dementia floor to nursing due to her failing health as she now requires full care and support. Although I had been unable to visit after her move because of Covid restrictions I was kept updated. Now that the home has reopened for visits, I have found as before all the staff to be extremely helpful and kind and I know my mother is receiving the best care and everything possible is being done to keep everyone safe. When you move through the home it's really lovely to catch up with all the staff and if they haven't recently been up to nursing and seen my mother, they always ask how she is. My family and I thank everyone for looking after her so well.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 April 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Martlets.
There are no upcoming events for The Martlets.
Awards / Recognitions (2)
- 05 Sep 2013Recipient: The Martlets
- 05 Sep 2013Recipient: The Martlets
Accreditations
There are no accreditations posted yet for The Martlets.
Meet the Team (10)

I have worked with Shaw Healthcare since 2005. I started my career as a carer and have been lucky enough to be developed into the Service Manager role I hold today. I have worked in many Shaw Healthcare homes across the region and have over 15 years of experience in the care field. I absolutely love my job!
We have an amazing team at The Martlets and we are very proud of our ‘Martlets Family’ culture. The Martlets provides a warm homely environment, with a caring, kind-hearted, compassionate skilled team of staff.
No two days are the same in care, but every day is rewarding in its own way. Seeing smiles on faces, hearing laughter through our home and being able to support people when they need it most is what makes it a pleasure to go to work, each and every day.

My name is Hayley I have worked for Shaw health care since 2007. My first role with Shaw was as a kitchen assistant when I was 17. My next role was as a care assistant when I turned 18.
At 25 I became a team leader and embraced the responsibility and oversaw that my staff promoted the best quality person-centred care for our residents the way we all wish our own loved ones would receive.
At 31 I was given the opportunity to progress further within the company and I now am privileged to be “The Martlets Deputy Manager.” We have a beautiful home here at The Martlets and are lucky to be situated right near the beach.
I am very proud to work at The Martlets we have a fantastic team and there is a wonderful energy about the home. Every day is a joy at The Martlets.

I find the team and residents alike to be fantastic. There is always laughter to be heard and my team and management are always really supportive.
In June 2022 I was nominated for a Shaw Star award in the Wellness, Happiness and Kindness Category and attended the Regional Awards Ceremony.
With Shaw being an employee owned company we as staff have more influence over change and also receive some nice bonuses, which is great!

Hi, my name is Tina. I have worked at The Martlets since 2016. I started as a Support Worker and have now progressed into a Team Leader role. I enjoy being both a Support Worker and a Team Leader and I always feel supported by my colleague and management team. I enjoy coming into work and I feel like I make a difference to our residents lives by supporting their needs daily, which is very rewarding.

I have worked at The Martlets for almost 7 years. I enjoy my job with the best team, management and residents. I love caring for vulnerable people and it makes me smile seeing our residents happy.

I love working at The Martlets because of the residents. They are fantastic, I love being able to support them and we do have a brilliant team.

My name is Emma Thomson I am 32 years old and have worked at The Martlets since 04-May-2011. I was initially recruited twelve years ago for a domestic role and have just received my long service award in June 2022. I now work as an Administrator for The Martlets and love my role and especially the people I get to work with. We have a tremendous team every person in every department deserves recognition for their daily efforts. The Martlets is a happy and safe workplace to be a part of. I am very proud to work here and enjoy every day.

I am Steve, I have come from a predominantly retail background, from flipping burgers to stacking shelves to running my own stores.
After some deliberation and my staff saying that I would be good in care, in May 2016 I took the plunge into the world of care. Filled with trepidation, I started as a care worker at The Martlets and found it to be the most satisfying and rewarding job I have taken on. My favourite part was the ability to put a smile on our resident's faces and empower them to be as independent as possible.
2 years on and I was given the opportunity to become a Team Leader, which includes ensuring the timely administration of medication and liaising with medical professionals, to help promote the health and well-being of our residents.
2022 Presented an opportunity to work in Administration at the front of the house. This has enabled me to learn about the “back end” of care. Finances, Rota Management, Orders, admissions/discharges and most importantly taking relative calls and enquiries, liaising with all the teams of The Martlets to resolve these calls.I am grateful to the current Martlets management for helping me progress within the home and would urge those thinking of working in care to take “The Plunge” just as I did!

I joined the Royal Navy as a chef at 16 years old, I served in the Navy for 11 years. Upon leaving I worked on the railways for 11 years which I eventually gave up due to becoming a full-time career for my late wife which I did for 30 years. Upon my wife’s passing I needed a new challenge and started at The Martlets on the 2nd of May 2023 as the maintenance in The Martlets Care Home.

I started at The Martlets in 2012 as a bank support worker following on from being made redundant as an apprentice hairdresser. From the moment I walked into the building I knew that care was the job for me and within days I applied to become a full-time career.
I loved my role, providing high-quality care to our residents and daily activities. In 2016 I took the plunge to apply for the team leader role that became available within The Martlets.
Becoming a team leader at 23 was a huge achievement for me, I had not long returned from maternity leave and was extremely proud of my achievements within the company.
In 2020 I was given the amazing opportunity of becoming The Martlets Deputy Manager, being part of The Martlets family since 2012 has developed my career in many ways, the knowledge and experience Shaw has given me is incredible. Watching The Martlets grow is an amazing opportunity and I am forever grateful for The Martlets.
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