






The Martlets Care Home is situated in the West Sussex coastal town of East Preston, close to all its shops and amenities. The superb purpose built home opened in 2009 and has 8 separate self-contained wings each providing residents with their own spacious single en-suite bedrooms, their own lounge and dining areas and a team of dedicated professional care staff.
Care packages are put together with you and your family...
Care Provided by The Martlets
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Minibus or other transport
- Lift
- Gardens
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Martlets for full pricing details and T&Cs.
Contact The Martlets to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Joanne Holman (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2009
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
The Martlets Reviews (52)
The Martlets has a Review Score of 9.7 (9.696) out of 10, based on 26 reviews in the last 2 years.
Over all time The Martlets has 52 reviews.
My mum has been at the Martlets for over a year now. Mum is very happy there, all the staff are so caring and will go that extra mile to do what they can for her. The Martlets is a very clean friendly home and I would happily recommend it to anyone, the care given is fantastic.
My overall review of the 3 years my mother has been a resident of the Martlets has been excellent! I cannot fault the way the staff look after my mother and care for her, especially when she has been unwell. So much empathy from everyone. My mother loves being there.
My Mother has been a resident in The Martlets for over 8 years. She spent the first few years on the Dementia floor but as her needs increased she was moved to the full nursing floor. During this time, the care she has received has always been excellent knowing that sometimes she can be quite difficult to deal with. The home was very accommodating when my Mother's partner needed end-of-life care at short notice.
My mum has been in The Martlets since last year, she is on the dementia floor. My mum always seems happy and gets on well with the staff and the staff are good with my mum. The staff are very friendly and caring.
My aunt has been in the Martlets for about a year. When I first visited, I was very impressed with the home and the staff and their care and kindness. Thank you.
My dad has been in the care of The Martlets for 5-years. All the care staff are patient, thoughtful, gentle and kind, and always try to go the extra mile for both residents and visitors. However, management is lacking. As a result, the staff are under-resourced, underpaid, and overworked, in a home where care can be quite expensive. To me, this suggests that the management is seeking to profit from the staff's hard work and the need of the residents. Considerably more support should go to staff in future, particularly in light of the care they are performing with the quarantine in place.
The home itself is light, well constructed, airy and has excellent features such as a garden, and the home organises many social events and visits to get residents involved. These are genuinely thoughtful and pleasant events, not just bingo - my dad very much enjoyed the visit of the snakes and reptiles from a local zoo.
Mother had a bad fall followed by what we believe, a TIA. She was hospitalised for a day, and all she wanted to do was return to her room at The Martlets. We witnessed the fuss the staff gave her and this really perked her spirits. We are so grateful for the services she is receiving. Well done Team Martlets.
I have found that the staff have done everything possible to make my sister feel at home. She is now starting to feel at home. This is down to the care of the staff. For people with dementia, I think this is a lovely place for them. It is very nicely decorated with bright paint and has a nice clean feel. The staff are really caring and nothing is too much trouble for them.
My mother's assessment was done the day before her stay, which caused her some distress. She booked in for 7 days but came home after 4 due mainly to her condition, but she did find the heating was too hot and a lot of unnecessary lighting! particularly in the lounge areas. On the day of arrival, we did not see the manageress! Sometimes on visiting there was no one in the main reception area and we had to wait a few minutes to raise someone's attention. Similarly, I had to find someone to let me out!
My second visit this year for respite. A clear change in management as there is better staff who treated me with excellent care and treated me with dignity. It's like a second home being there and will look forward to returning there.
Kind, thoughtful, caring and compassionate staff.
Always cheerful and considerate to family members.
At the end of life the extra attention was exemplary - could ask nothing more.
Finding a care home is difficult but luckily I found The Martlets in East Preston.
I recently visited my elderly uncle at the Martlets East Preston and was reassured that he was being well looked after. Please thank all staff for their dedication care and patience in looking after the elderly residents. It cannot be easy but all the time I was there I never heard an unkind word spoken and the staff were always friendly happy and helpful.
Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 April 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Martlets.
There are no upcoming events for The Martlets.
Awards / Recognitions (2)
- 05 Sep 2013Recipient: The Martlets
- 05 Sep 2013Recipient: The Martlets
Accreditations
There are no accreditations posted yet for The Martlets.
Meet the Team (10)

I have worked with Shaw Healthcare since 2005. I started my career as a carer and have been lucky enough to be developed into the Service Manager role I hold today. I have worked in many Shaw Healthcare homes across the region and have over 15 years of experience in the care field. I absolutely love my job!
We have an amazing team at The Martlets and we are very proud of our ‘Martlets Family’ culture. The Martlets provides a warm homely environment, with a caring, kind-hearted, compassionate skilled team of staff.
No two days are the same in care, but every day is rewarding in its own way. Seeing smiles on faces, hearing laughter through our home and being able to support people when they need it most is what makes it a pleasure to go to work, each and every day.

My name is Hayley I have worked for Shaw health care since 2007. My first role with Shaw was as a kitchen assistant when I was 17. My next role was as a care assistant when I turned 18.
At 25 I became a team leader and embraced the responsibility and oversaw that my staff promoted the best quality person-centred care for our residents the way we all wish our own loved ones would receive.
At 31 I was given the opportunity to progress further within the company and I now am privileged to be “The Martlets Deputy Manager.” We have a beautiful home here at The Martlets and are lucky to be situated right near the beach.
I am very proud to work at The Martlets we have a fantastic team and there is a wonderful energy about the home. Every day is a joy at The Martlets.

I find the team and residents alike to be fantastic. There is always laughter to be heard and my team and management are always really supportive.
In June 2022 I was nominated for a Shaw Star award in the Wellness, Happiness and Kindness Category and attended the Regional Awards Ceremony.
With Shaw being an employee owned company we as staff have more influence over change and also receive some nice bonuses, which is great!

Hi, my name is Tina. I have worked at The Martlets since 2016. I started as a Support Worker and have now progressed into a Team Leader role. I enjoy being both a Support Worker and a Team Leader and I always feel supported by my colleague and management team. I enjoy coming into work and I feel like I make a difference to our residents lives by supporting their needs daily, which is very rewarding.

I have worked at The Martlets for almost 7 years. I enjoy my job with the best team, management and residents. I love caring for vulnerable people and it makes me smile seeing our residents happy.

I love working at The Martlets because of the residents. They are fantastic, I love being able to support them and we do have a brilliant team.

My name is Emma Thomson I am 32 years old and have worked at The Martlets since 04-May-2011. I was initially recruited twelve years ago for a domestic role and have just received my long service award in June 2022. I now work as an Administrator for The Martlets and love my role and especially the people I get to work with. We have a tremendous team every person in every department deserves recognition for their daily efforts. The Martlets is a happy and safe workplace to be a part of. I am very proud to work here and enjoy every day.

I am Steve, I have come from a predominantly retail background, from flipping burgers to stacking shelves to running my own stores.
After some deliberation and my staff saying that I would be good in care, in May 2016 I took the plunge into the world of care. Filled with trepidation, I started as a care worker at The Martlets and found it to be the most satisfying and rewarding job I have taken on. My favourite part was the ability to put a smile on our resident's faces and empower them to be as independent as possible.
2 years on and I was given the opportunity to become a Team Leader, which includes ensuring the timely administration of medication and liaising with medical professionals, to help promote the health and well-being of our residents.
2022 Presented an opportunity to work in Administration at the front of the house. This has enabled me to learn about the “back end” of care. Finances, Rota Management, Orders, admissions/discharges and most importantly taking relative calls and enquiries, liaising with all the teams of The Martlets to resolve these calls.I am grateful to the current Martlets management for helping me progress within the home and would urge those thinking of working in care to take “The Plunge” just as I did!

I joined the Royal Navy as a chef at 16 years old, I served in the Navy for 11 years. Upon leaving I worked on the railways for 11 years which I eventually gave up due to becoming a full-time career for my late wife which I did for 30 years. Upon my wife’s passing I needed a new challenge and started at The Martlets on the 2nd of May 2023 as the maintenance in The Martlets Care Home.

I started at The Martlets in 2012 as a bank support worker following on from being made redundant as an apprentice hairdresser. From the moment I walked into the building I knew that care was the job for me and within days I applied to become a full-time career.
I loved my role, providing high-quality care to our residents and daily activities. In 2016 I took the plunge to apply for the team leader role that became available within The Martlets.
Becoming a team leader at 23 was a huge achievement for me, I had not long returned from maternity leave and was extremely proud of my achievements within the company.
In 2020 I was given the amazing opportunity of becoming The Martlets Deputy Manager, being part of The Martlets family since 2012 has developed my career in many ways, the knowledge and experience Shaw has given me is incredible. Watching The Martlets grow is an amazing opportunity and I am forever grateful for The Martlets.
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