Oakhill House Care Home

Eady Close, Highlands Road, Horsham RH13 5NA
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10 83 Reviews
  • Oakhill House Care Home, Horsham
Nestled close to the centre of Horsham in Sussex, Oakhill House Care Home offers personalised nursing and dementia care to older people.

As well as cosy living areas and a beautiful garden, residents at Oakhill House benefit from a range of lovely dining areas where they can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Oakhill House, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, the team is committed to supporting residents to lead their best lives.

Community is an integral part of life at Oakhill House, so the team is dedicated to supporting residents in building strong relationships in the Horsham neighbourhood, often organising events with local schools, charities and businesses in the area.

The experienced and friendly Home Manager leads the team at Oakhill House Care Home to provide the kindest care possible to all residents, and the care team is on hand to help you or your loved one settle into life at the home.
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Care Provided by Oakhill House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1514

These prices are only a guideline, please contact Oakhill House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Elga Ekonomi (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (49)

Oakhill House Care Home Reviews (83)

10

Oakhill House Care Home has a Review Score of 10 (9.990) out of 10, based on 26 reviews in the last 2 years.
Over all time Oakhill House Care Home has 83 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Oakhill House Care Home
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Total of 83, showing 21-40
Review from M S (Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love being here. They keep me busy with chores. I get involved with the running of the home.
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Review from D M (Nephew of Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant staff, very attentive to all patients, always around and friendly.
Everyone seems very happy!
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Review from S S (Niece of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all aspects of the home.
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Review from M S (Husband of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is receiving, in my opinion, extremely good care.
Very satisfactory.
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Review from Blanca C (Friend of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy to see my friend well cared for in every way. Especially that staff have a person-centred approach.
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Review from L M (Niece of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very friendly, relaxed environment.
Great care for residents and lovely to see all cultures catered for.
Lots of games and visual and physical stimulants for residents too.
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Review from V L (Son of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has only been here for a few weeks. The staff here appear very attentive and sympathetic to his needs. They appear to be doing everything they can to maximise his quality of life.
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Review from Carole P (Daughter of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is amazing. My mother is very content and has come on a long way since her stroke. Activities are very good, the staff are very caring, and relatives are always welcome.
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Review from R R (Son of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been here for a month now and he is being kept clean and fed very well. Some days he gets up for meals and activities and other days he is too tired and sleeps a lot in bed. He seems calm and happy and is enjoying his food.
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Review from T W (Daughter of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Early days, but so far very happy with the care my dad is getting. Lovely caring staff. Clean home. Very good food!
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Review from J T (Wife of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is great; they look after my wife well.
Thanks to all.
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Review from V B (Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love this place.
The best staff are here.
Nice gardens.
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Review from J S (Sister of Resident) published on 17 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been in Oakhill for over a year now, and other than the activities being hit and miss sometimes, I can't fault the care, and the staff are so helpful and willing to help in any way they can.
I am very happy to see one lady back; she is welcoming and always has time to stop and talk.
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Review from A L (Partner of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Not enough staff on activities, often left for long periods. Too much time spent writing. The fire alarm left ringing with nobody knowing what to do. Shall we take residents from the lounge to the garden (visitors)? Not enough supervision of residents. Activities fitted around time left over after reporting/writing.
The staff are very friendly and welcoming, always addressing you by your first name.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Oakhill House Care Home

We are so sorry to hear that the activities are not up to the standard that we expect. Our residents do deserve a much better experience. We are meeting with the team next week to review all of the activities and a better way of working. The team will also be meeting with our Quality of Life Specialist on a regular basis from next month. The turnaround manager will also be reviewing the fire drill next week as a matter of urgency. All colleagues have had fire training, but we shall ensure that this is refreshed. Please do contact the turnaround manager, who is now based at the home, if there are any further concerns or if you wish to discuss this matter further.

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Review from Clive G (Friend of Resident) published on 25 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oakhill House Care Home is a very good care home in which a friend of mine is receiving care.
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Review from C P (Son-in-law of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since being welcomed to Oakhill in 2019, she has blossomed, and came out of her shell. The care and kindness shown by all at the care home has been wonderful. The care is 10/10 without hesitation, even during covid 19.
The only slight negative is communication by phone is very hit and miss at best,
and could be improved upon. I cannot thank them enough for giving quality of life during my mother in laws last years. Thank you.
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Review from Lynne B (Sister of Resident) published on 22 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone at Oakhill House were kind, comforting and caring in my brother's end of life care, at a very difficult time.
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Review from Robert M (Son of Resident) published on 16 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent the last few weeks of his wonderful life in Oakhill House. His condition incapacitated him. The staff of the centre provided delicate humane care which maintained my father's dignity and humour. During his last day they also looked after my mother, brother, daughter and myself as we
sat beside him. We cannot thank them enough for their dedication, compassion and love.
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Review from Betty M (Wife of Resident) assisted by family/friend published on 5 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was so caring and helpful. We were so well looked after while my husband was dying. During his stay we felt his every need was considered and staff couldn't have been more helpful.
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Review from Brenda R (Friend of Resident) published on 15 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been in Oakhill House since June 2021 and has always been happy
Sadly a lot of staff have left for one reason or another which is a shame as there were some really lovely carers but I am starting to see new faces now.
The staff seem much happier in the last couple of months and it really
notices as I now hear laughter and singing when they are working which is something I had not seen before
The Jubilee celebrations although small was great to see everyone involved, even the temporary manager was cooking on the day which shows teamwork
I cannot fault the staff who work so hard every day, the only gripe I have is the phone system which is very temperamental, but the nice temporary manager has given me the email addresses so I am able to contact the home and they are very quick at replying which gives me confidence
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Current Review Score: 10.0 (9.990)

Overview of Review Score

The Review Score of 10 (9.990) out of 10 for Oakhill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.990 for Oakhill House Care Home is calculated as follows: ( (308 Excellents x 5) + (3 Goods x 4) ) ÷ 311 Ratings = 4.99
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakhill House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Elga

Elga Ekonomi

Job Title: Home Manager

With a 20-year career in the caring profession, Elga has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Having worked at Oakhill House since March 2023, Elga closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident.


She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


Talking about her track record, Elga said:
“Working in the caring profession is one of the most emotionally fulfilling careers available. I have gained various caring skills working in hospital and community settings, which have also sharpened and improved my people skills and management skills.”


When asked what she enjoys most about her role, Elga remarked:
“I truly value taking the time to deliver outstanding person-centred care, and I feel very privileged to be the Home Manager here.”

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