Oakhill House Care Home

My mum has been in Oakhill House since August 2019. Mum and all the family have been made to feel very welcome and we are pleased mum settled in within two weeks and has since been very happy. We are very pleased with the care mum has received and if there is any change in her treatment, they always inform us. All the staff are very kind and helpful and if mum is happy, so are we.

My mum has been in the home for a number of years now and I wouldn’t want her anywhere else. The staff are so kind and friendly and everyone knows my mum well and all her likes and dislikes and her little ways. Recently the home has made some improvements to the environment and it is now looking much more homely. Every member of staff go over and above in their care for the residents and treat them all as family.

Envoironment is very good.

We can settle with the knowledge that she is safe and well looked after in a warm and friendly environment.

It's a great team that makes this care home the best.

The home is light and airy with good-sized rooms. The management and staff are ao friendly and nothing is too much trouble. They made a beautiful birthday cake for my Dad and they look after my Mum when she visits. Although the food is excellent it could be better when served and in common with all care homes, unmarked clothing tends to disappear in the laundry. Those are two small gripes when compared to the excellent personal care and facilities.

The manager has been supportive and understanding throughout the whole process and gave me reassurance that my mum could be cared for at Oakhill as she deserves to be.

The manager is always available to answer any questions and they have helped us to adjust to having someone move into a care home.

The environment is warm and welcoming and everyone always has time for us from the minute you walk in the door, the receptionist is always happy to see us and offers refreshments and everyone goes out of their way to make us feel special.

My grandpa has only been in the home a few days and he has settled so well and seems happy, The staff make sure that she has everything he needs and cannot do enough for him or us. The care staff are so kind and always smiling, the food is excellent and the home is clean and tidy and really feels like a home.

My mother has now been at Oakhill for two years. I am very pleased overall with the level of care here and all the staff and carers are very friendly and kind. She seems to be very settled and happy here.

The staff ar Oakhill Hose Care Home are polite and always willing to help residents in need. I would recommend this care home to those that need it.

My mother, father and I are extremely happy with the care my father is receiving at Oakhill House Care Home. The staff are very caring and friendly. They do all they can for the residents. We were delighted to find a home in Horsham that is so good and efficient. Our only criticism is that we are still waiting for a monthly bill which we need so that we can organise finances around my mother.

The caring and nursing staff are superb. The kitchen staff produce good meals and are conscious of what my husband likes and does not like. The management over the past couple of years has had a number of changes. I hope it will now improve. I find it very expensive without any grants.

I find Oakhill House as near to the residents' own home as it is possible and therefore, I would give it an excellent grading and complete recommendation.

Despite the change of ownership in December 2017 my wife's care has been excellent. All staff work very hard, very professional and are very caring.

Facilities here could be very good with effective management of staff, an increase in the level of cleanliness, tidiness and motivation and for staff to take more initiative and notice of their surroundings. There is a tendency to 'make do' and 'leave' rather than take responsibility and action - eg dirty worktops, spilt food, bloodstained pads from injections left lying around after use.

Very happy with everything. Carers are fantastic, as are all of the staff.

From the outset, the staff have been excellent - so friendly and helpful. I noticed a change in my father almost immediately - after just a week he was joining in with the activities. I am able to leave him there and not worry about whether he is ok, which has been a big relief to me lately.

Oakhill House is the best home for my father. The staff are great and always inform us of any changes. They are always happy. The atmosphere is nice at the home now. The staff know my father so well.

Oakhill House has been going through some changes and should emerge with an overall standard of excellence. I have been humbled by the care and kindness shown by the carers and the nurses. I could not have travelled this past year without their support.