Oakhill House Care Home

My father spent the last few weeks of his wonderful life in Oakhill House. His condition incapacitated him. The staff of the centre provided delicate humane care which maintained my father's dignity and humour. During his last day they also looked after my mother, brother, daughter and myself as we sat beside him. We cannot thank them enough for their dedication, compassion and love.

Everyone was so caring and helpful. We were so well looked after while my husband was dying. During his stay we felt his every need was considered and staff couldn't have been more helpful.

I cannot fault the staff who work so hard every day, the only gripe I have is the phone system which is very temperamental, but the nice temporary manager has given me the email addresses so I am able to contact the home and they are very quick at replying which gives me confidence

I am pleased with how my cousin likes being in the home as she always said that she did not want to go into a care home so it was a difficult decision to make when I was not able to look after her anymore, but she is happier than I ever thought she would be and the team make me so welcome when I visit and I hear the people being spoken to nicely by the staff and this has made such a difference to her life. I think the activities could be a bit better but on the whole, I have no complaints and any niggles I may have are fixed quickly so I am happy.

My friend joined Oakhill House in December 2020 during the Covid-19 pandemic. As a result, my only dealings have been over the telephone and/or email until carefully controlled visits were reintroduced. The staff I have dealt with have been really kind and helpful. I feel my friend is cared for well. Sometimes it's difficult to get through by telephone, but my emails are always answered promptly.

Very happy with all service and care for my mum.

The staff are very friendly and helpful mum is obviously being cared for brilliantly and she has had a few incidents and has come through them all.

Mum is very happy here.

Kind, supportive and helpful staff. As Mum was admitted during the lockdown, I can't comment on inside the home, but what I have seen is compassion.

Thirty-plus residents with only three assistants on. Outrageous and it’s not Mum’s fault or mine.

Mother in law has horrific bruises and is scared of some staff.

My mum came to this home as a short term placement following a stay in hospital. As a family, we are delighted that she is now staying permanently. When she arrived at the end of April she couldn’t stand or feed herself. Now she can do both. The care and attention she receives is outstanding. Everyone I have met has been so friendly and kind. The visits take place with ease and mum always looks so well. The only criticism I would have is that it’s sometimes very difficult to reach them by phone. Otherwise an amazing care home with amazing, kind and caring staff.

I like it here, they care for me so well. I get to go shopping and have food that I like. All staff are friendly and smile. Lots of things to do.

I cannot rate this home highly enough. From the moment my mum arrived to the moment she passed away, she received outstanding care and treatment. The staff were always kind and compassionate, not only to mum but to us as a family. It's been a tough year for them all but they continued to deliver with a smile on their face. Can't comment on food as didn't try it but mum said it was good. Would not hesitate to recommend.

I would just like to thank all the staff for their care for my dad. The level of care was exceptional and my Dad's passing was up and down for a good few weeks. We were phoned every day, informed every time something changed, and treated with respect at that very difficult time, once again thank you to all at Oakhill House.

Thank you, Oakhill House, from the bottom of my heart!

My great-grandma recently passed away at the home after living there for a couple of years. Her care at the end of her life was excellent and staff showed their compassion not just to her but to us as well, making sure we were all updated and were able to stay with her as much as we wanted to.

Mum-in-law is so well looked after. Everyone I have met is friendly and professional. It’s a home from home with a relaxed feel with great rooms and ensuites.

From the manager and receptionist down to every grade of staff, the home shows that they are a caring and committed bunch who go out of their way to make everyone feel welcome.

I cannot thank the staff enough for all the help and support they have showed my Nanna and my family.