Rookwood Residential Care Home

I have great confidence in the team and feel reassured knowing that my father is being well looked after. I would highly recommend this care home to anyone looking for a safe, caring and supportive environment for a loved one.

He's been in residence for 6 weeks so far and he looks so much healthier.

My mum has been a Rookwood care home for two years, the home is managed very well and the care she receives here is exceptional, she has Alzheimer's and struggles with day to day tasks but she is always clean tidy and dressed nicely, I can tell she is very comfortable with the staff and at Rookwood as she often says how friendly everyone is. The meal options here are varied and when I see the menu there is always an option I know my mum will like, the staff and kitchen are very flexible and will offer an alternative if my mum really doesn't fancy anything from the set menu, the home is always kept spotlessly clean and tidy, and the laundry keep my mums clothes clean and nicely ironed and they don't loose or shrink my mums clothes either, fantastic. Rookwood puts on daily activities ranging from exercise to indoor bowling, bingo, quizzes, pamper days, it is a lovely thriving atmosphere for my mum, all staff are really approachable and friendly. Well done Rookwood.

My Mums care since being at Rookwood is excellent. She settled in well and is treated with kindness and respect. She looks forward to the daily exercises and loves spending time in the beautiful garden. She enjoys the food and homemade cake. There are a range of activities, nail care, hairdressing and chiropody services. The staff are friendly and caring and Zoe is always supportive, approachable and helpful.

More outside trips would be welcome.

The home cooked meals are nutritious and varied, with suitable choices available for all tastes. The home is kept spotlessly clean by established, friendly staff. Residents are given as much daily support as they need, whether independent or requiring more help. Activities to suit all residents are prepared by in-house staff, and visitors are encouraged to join in, with refreshments always on offer. Communal lounges can be busy or quiet, and the lovely garden with outdoor furniture is suitable for all levels of mobility.

The lack of staff doing the activities at the weekends are disappointing.

My Mother is the resident, she is always treated well, with dignity, care and kindness. The staff are excellent and they work well as a team as well as on their own. As a visitor, I am always treated well, nothing seems too much trouble and they nearly always know where Mum is, whether in her room or one of the lounges. At times it may appear they are short staffed, however, this would be due to other residents just needing a bit more care, or assistance. The food is great and enjoyed by Mum. I am very pleased with the choice we made to put Mum in this home

I have used Rookwood twice for respite and was surprised at the standard of all aspects of this care home, and it has very high standards in comparison to other establishments in West Sussex in which my mother and mother-in-law.

Dad has been at Rookwood since November 2024 and we are so fortunate that there was space available as once he'd settled in and got used to not having to look after himself, he and we couldn't be happier!

My mum settled in really quickly with the help of a wonderful care team. She was encouraged to participate in the daily activities which she really enjoys. There is always something going on, but you can choose to join in, rest or do your own thing. The care she receives is excellent. It is a relief for me to know that my mum is safe, well and happy.

I have been visiting almost a year now and found the staff very kind and friendly. Allways given refreshments and biscuits. I allways join in the activities with the residents which they like. I leave at Lunchtime so am able to see the food which is varied and nourishing and is when the medication is also handed out and the person is not to be disturbed while this is carried out. A very well run home.

My mum recently passed away peacefully after 15 months in Rookwood's excellent care. Her room was comfortable & very well suited to her needs, she loved the food & facilities (particularly the garden). Above all the team at Rookwood were fantastic in every respect, particularly the caring yet practical approach of Zoe, the manager.

Rookwood has been an amazing care home looking after both of my parents. When my father's needs became so he was unable to manage at home anymore I didn't hesitate to return to Rookwood where my mum had been cared for. The staff are wonderful - attention and caring, the home is cosy and clean. The food outstanding and the leadership faultless.

My mother has been a resident for over a year now. The staff have always treated her with kindness, respect and dignity. Nothing is too much. There are lots of planned activities and a lovely caring atmosphere. My mother is content and I am really happy that she is being so well cared for.

I cannot recommend Rookwood highly enough. The team responded very quickly to an emergency, where my mother had had a painful fall and needed round-the-clock care. My partner and I were heading away on holiday. Rookwood saved the day for us. Their care, professionalism, promptness and communication were 5-star. My mum looked so well and rested on her return home 18 days later. We were helped and guided through a very difficult phase and were able to go away knowing all was well.

The care and attention to detail is fantastic. The staff are caring and friendly, always polite to people and visitors offered tea/coffee in the afternoon.

From our very first visit to view Rookwood with our uncle we have been very pleased with the ambience, facilities, management and welfare provided by the whole care home team. Rookwood's communal spaces, outdoor areas and garden are ideal for all the residents to use. A big thank you to the Rookwood team for making our uncle comfortable and content as a permanent Rookwood resident.

Our good friend was treated wonderfully. All staff were warm, friendly, kind and caring. Everywhere was extremely clean and as visitors, we always received a friendly welcome. Nothing was too much trouble and any queries were dealt with promptly by the management. The food was of great quality and delivered in an appetising way. I would have no hesitation recommending Rookwood to any friends or family.

There is a lovely garden, and the home is welcoming, clean and tidy. Good, traditional home-cooked food. We have peace of mind. Mum is well cared for and safe. We can visit when we like.