Rookwood Residential Care Home

26 Silverdale Road, Burgess Hill RH15 0EF
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9.6 51 Reviews
  • Rookwood Residential Care Home, Burgess Hill
Rookwood Residential Care Home is situated close to Burgess Hill town centre, in a quiet tree lined avenue and is close to the shops, bus routes and other amenities.

Rookwood is an exceptionally attractive residence for retired ladies and gentlemen and is designed to meet the care needs of those who wish to be in a pleasant, social and well looked after home.

All rooms are beautifully decorated and furnished to a high standard. Each room has a plasma TV, Wifi and a free private telephone. The dining room has personal table service and the catering is fresh, wholesome and varied.

There is a choice of two comfortable lounges. One of these lounges leads onto Rookwood's large beautifully maintained garden with sheltered patio areas for those who wish to enjoy afternoon tea outdoors during the warmer months. The dedicated Activity team organise a monthly programme of recreational pastimes to enhance daily living within the home. Outings are also organised on a regular basis.
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Care Provided by Rookwood Residential Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 25 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £926 – £1365
  • RESPITE Self-Funded Residential Care: £951 – £1388

There are no extras except newspapers, hairdressing and chiropody.

The price(s) shown are provided by the care home. Contact Rookwood Residential Care Home for full pricing details and T&Cs.

Contact Rookwood Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Rookwood Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Zoe Francis (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (25)

Visiting

  • Welcome at any time
    Well behaved family pets may be brought to visit.


    Regular activities and entertainers, to which visitors always welcome to attend, no invitation required.

Parking

  • Onsite carpark usually with plenty of spaces.

Rookwood Residential Care Home Reviews (51)

9.6

Rookwood Residential Care Home has a Review Score of 9.6 (9.578) out of 10, based on 11 reviews in the last 2 years.
Over all time Rookwood Residential Care Home has 51 reviews.

Overall Experience
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Date Published
  • 51
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Reviewer Connection to Rookwood Residential Care Home
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Total of 51, showing 21-40
Review from D S (Nephew of Resident) published on 10 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great caring home, my aunt enjoys the food, and activities and always raves about the staff!


She’s made so many friends


Thank you for the awesome work you all do.


She’s been a resident for many years and wouldn’t want to be anywhere else

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Review from L M (Daughter of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Positives: Staff have shown good care for Mum, supporting her to settle. They have also shown sensitivity and professionalism throughout her recent ill health and hospital stay. The manager is strong and supports staff well. She replies to correspondence promptly and ensures strong communication throughout.
Negatives: Mum feels the activities are poor. She lacks stimulation through group activities. She also does not like staff commenting on the food she has eaten (100% etc).
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Review from P W (Daughter of Resident) published on 27 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been impressed with Rookwood Care for Mum, particularly over the last month it has been outstanding. The team have done an amazing job in these extremely difficult times.
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Review from John M (Son of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I arranged for my mum to have two weeks respite care at Rookwood, partly because of her mobility difficulties due to osteoarthritis, and partly just to "try out" what it would be like if she was to go into a care home full time. Overall, it was a good experience for my mum to have, and I consider that
the manager and her team looked after her in a caring and professional manner, thank you. At the end of the day, Mum preferred to be back at her regular home, a cottage in Ditchling, but is now well aware of what staying in a residential home would involve.
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Review from Carina (Niece of Resident) published on 14 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was a resident at Rookwood for over six years. During that time she received high-quality care and also a lot of affection from the staff. I was unable to visit frequently because of living 200 miles away but I always felt confident that she was in good hands. When I was able to visit, I could
see for myself that she was well cared for. Whenever an issue arose to do with health or other needs I was always informed immediately. I would have no hesitation in recommending Rookwood to anyone seeking a well-run and caring place for an elderly relative.
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Review from Siobhan O (Sister of Resident) published on 18 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother, a cancer patient, stayed at Rookwood for respite care. He was cared for so well that even his visitors commented on how amazing the staff were. We all agreed that they were both attentive and efficient. I was the main point of contact, and the proactive nature of their service was incredible.
I was notified of all issues of importance. I found the care home to be very professional, and the staff genuinely helpful and caring. My brother gained weight, and his disposition was markedly improved after his short stay of three weeks. The food was excellent and his room very comfortable.
I would definitely recommend this care home.
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Review from S W (Daughter of Resident) published on 10 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has only been a resident in Rookwood since 1st November 2019 during which time I have been very pleased with all aspects of the home.
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Review from J E (Daughter of Resident) published on 5 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It has been reassuring that mum has settled in so well, despite all of our concerns that this may not be the case. All of the staff are so patient with mum and have always made her feel very welcome right from the start. Nothing is too much trouble. I feel confident that she is well attended to. My
only slight concern is that there sometimes seems to be a break in communications, eg conversations with staff concerning mum seem not to always be communicated to other members of staff so it can be a bit like a game of Chinese Whispers or just hoping messages have been shared.
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Review from A A (Niece of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having working experience of care home/nursing homes I can honestly say that Rockwood is one of the highest standards that I have found in the Mid-Sussex area all areas of the care and standards are superb. We are very happy that Rockwoods was chosen for my aunt almost one year ago, she has thrived
in her new home.
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Review from G S (Sister of Resident) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is very happy, well-fed although her intolerances are not always catered for and if she was not completely with it and refuse certain foods may be ill on occasions. The staff are always friendly and helpful and are consistent.
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Review from Franciis H (Nephew of Resident) published on 27 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident at Rookwood since June 2019 and she has received the best of care from all staff including the organisation of a 100th birthday party for over 20 relatives.
The premises are of a high standard with regular updating and the quality of furnishings excellent.
All the staff
are friendly, approachable and helpful.
The administration is efficient with timely and accurate billing.
I would completely recommend Rookwood as a place where an aged relative will be safe and well looked after.
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Review from Tina C (Daughter of Resident) published on 5 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Rookwood earlier in the year and although we were concerned that the time had come for her to be looked after full time we were very pleasantly surprised with the care and support she has received. The staff are kind to her and always make us welcome when we visit. They are also very
flexible to accommodate mum's choices with her care. Her health has been very stable since going to Rookwood which has given us much needed peace of mind. This is due to the care and attention given by the staff. The food always looks good and nutritious and they also have a monthly activities newsletter listing the upcoming events. Mum is not one for joining in always but does enjoy the entertainment and the activities staff make an effort to get to know a resident's likes. I would definitely recommend Rookwood.
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Review from Pauline W (Granddaughter of Resident) published on 6 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would definitely recommend Rookwoods. This is an amazing home, with lovely staff who go out of their way with the residents. They really care for them.
My nan moved into the home in February and has really settled in. At 103, for the first time in her life, has friends. She has up to now kept herself
to herself. She is well looked after and feels safe with 24/7 care. She loves the careers and the home. A big thank you to everyone at Rookwoods. It is so lovely to go in and see her with a smile on her face.
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Review from Kathy B (Daughter of Resident) published on 21 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum knew that she couldn't live on her own anymore but was apprehensive about moving to a care home and what to expect.
The staff at Rookwood have made the transition so much easier for her and us.
Mum receives exactly the care we would have hoped for- staff are very kind and treat the residents with
great care and respect and they are always happy to help with any queries or questions I may have.
There are lots of activities including craft, music, gardening and visiting entertainers.
Rookwood is a bright, spacious and clean environment in which to live and I feel she is very safe there, with all her needs met.
We are extremely happy with Rookwood.
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Review from A B (Sister of Resident) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always greeted with a smile. Staff very helpful with any problems.
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Review from Lesley B (Daughter of Resident) published on 14 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have complete confidence in Rookwood, my Mother's care and safety needs are being met and the standard of care is very good.
There is always a nice atmosphere in the home and whenever we visit we are made to feel very welcome. In the afternoons, a cup of tea and freshly made cake is always offered,
to visitors as well as residents. The overall standard of cleanliness is high and there are always plenty of carers on duty. A local GP visits weekly to look after any ailments that may crop up from time to time.


There are regular activities planned during the month which my Mother takes part and enjoys and she also looks forward to the trips out that are arranged.
The meals are freshly cooked and alternatives are always available according to likes and dislikes.


My Mother's room is bright and clean and she has a lovely outlook into the garden.
To conclude, we would have no hesitation in recommending Rookwood to families who are placing there loved ones into Care.

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Review from Tom S (Son of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home could not have wished for a better place for my mother.
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Review from J N (Daughter-in-law of Resident) published on 1 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I viewed a few homes for my mother-in-law and Rookwood was by far the best.
The staff are friendly and approachable. She is well looked after and can even have her hair cut and coloured! She has a lovely room with access to the garden.
They have craft days which she enjoys and they celebrate the
residents birthdays with a cake.
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Review from Mark R (Son of Resident) published on 13 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was most impressed with the way the staff dealt with my mothers birthday, I felt like extra attention had been spent on mum. Staff had also arranged for a card, bunch of flowers and a cake. I was nearly overwhelmed when the brought the cake in and sang happy birthday to mum. It had not occurred that
the staff would go that extra mile to make her feel at home. I always see the staff treat all of the residents with care, respect and making an effort to lift their spirits. Thank you so much for the care that you are providing.
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Review from Anthony B (Son of Resident) published on 19 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had been recommended Rookwood as a possible residential home for my mother. We went to visit and were not disappointed. It is lovely. Beautifully decorated. Nice gardens. Welcoming and helpful staff. We had to wait for a place to become available but, my mother moved in in July and is very happy
there. Her room is lovely and she has everything she needs. She is warm, very well fed(!) and for the first time, in many years, she has company (she likes a chat!). The other residents are friendly and there is always something to do. The daily activities are enjoyable and they work hard to celebrate the memorable occasions (birthdays/remembrance day etc). Everyone feels involved. My mother can still go to outside activities - friends come and take her to her church on Sundays and you can visit whenever you like, they just ask you to avoid meal times. They keep me well informed of everything that goes on and, I too, am always made welcome. Mum and I are very happy. Thanks.
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Current Review Score: 9.6 (9.578)

Overview of Review Score

The Review Score of 9.6 (9.578) out of 10 for Rookwood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.803 for Rookwood Residential Care Home is calculated as follows: ( (107 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 132 Ratings = 4.803
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Rookwood Residential Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Zoe

Zoe Francis

Job Title: Registered Manager Joined: 2021

Hi, I’m Zoe, and I am the Registered Manager at Rookwood Residential Home. I began my employment at South Coast Nursing Homes in May 2020 as a health care assistant at Eastridge Manor and was able to quickly progress into a senior role after just 3 months due to my past knowledge and experience. I remained at Eastridge Manor until August 2021, when I was promoted to the Head of Care position at Rookwood. I was then promoted again to manager in 2023.

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