Rookwood Residential Care Home

My mum stayed at Rookwood for just over two weeks whilst my partner and I were on holiday. We were made to feel very welcome at our initial visit and all questions were answered. Rookwood has a lovely homely feel and the staff are extremely caring and friendly. Nothing was too much trouble for them in helping Mum to settle in and feel as at home as possible, including helping her with her laptop so she could video call my sister in Canada.

My mum has now been a resident at Rookwood for nearly 2 years and did take a while to settle. I have been very pleased that over the last 12 months she has joined in with more activities during the day and socialising in the lounge too. Any concerns are listened to and acted upon by staff. Recently my mum has suffered some ill health and the care staff have been exceptional. I trust them completely with my mum's care and well-being. Thank you to the whole team.

My mother had a month of respite care at Rookwood. She was looked after extremely well. The staff were amazing with her. The facilities were excellent all the rooms are finished to a high standard. I highly recommend this care home.

Rookwood staff did a brilliant job helping my mother settle in February 2023. It has been reassuring to witness her become more sociable, using the lounge and partaking in activities in the past half year. All the staff I have met have been wonderful, caring and friendly. Mum also loves the garden, which we walk round together whenever I visit. It is good to see the same staff too,

I would recommend Roockwood to anyone.

Mum went to this home eleven months ago, very reluctantly and frustrated with her loss of independence. She had already lost it but due to dementia couldn't see it. The staff were all very patient, loving, caring and encouraging to her and gradually over time she accepted it as her home. When she became ill she returned from hospital for over two weeks of end-of-life care. The staff all made us feel very welcome at any time, and it was a great comfort to see the excellent care and attention, dignity and respect until she died, and since for us as a family.

A great caring home, my aunt enjoys the food, and activities and always raves about the staff!

She’s made so many friends

Thank you for the awesome work you all do.

She’s been a resident for many years and wouldn’t want to be anywhere else

Positives: Staff have shown good care for Mum, supporting her to settle. They have also shown sensitivity and professionalism throughout her recent ill health and hospital stay. The manager is strong and supports staff well. She replies to correspondence promptly and ensures strong communication throughout. Negatives: Mum feels the activities are poor. She lacks stimulation through group activities. She also does not like staff commenting on the food she has eaten (100% etc).

I have always been impressed with Rookwood Care for Mum, particularly over the last month it has been outstanding. The team have done an amazing job in these extremely difficult times.

I arranged for my mum to have two weeks respite care at Rookwood, partly because of her mobility difficulties due to osteoarthritis, and partly just to "try out" what it would be like if she was to go into a care home full time. Overall, it was a good experience for my mum to have, and I consider that the manager and her team looked after her in a caring and professional manner, thank you. At the end of the day, Mum preferred to be back at her regular home, a cottage in Ditchling, but is now well aware of what staying in a residential home would involve.

My aunt was a resident at Rookwood for over six years. During that time she received high-quality care and also a lot of affection from the staff. I was unable to visit frequently because of living 200 miles away but I always felt confident that she was in good hands. When I was able to visit, I could see for myself that she was well cared for. Whenever an issue arose to do with health or other needs I was always informed immediately. I would have no hesitation in recommending Rookwood to anyone seeking a well-run and caring place for an elderly relative.

I would definitely recommend this care home.

My mother has only been a resident in Rookwood since 1st November 2019 during which time I have been very pleased with all aspects of the home.

It has been reassuring that mum has settled in so well, despite all of our concerns that this may not be the case. All of the staff are so patient with mum and have always made her feel very welcome right from the start. Nothing is too much trouble. I feel confident that she is well attended to. My only slight concern is that there sometimes seems to be a break in communications, eg conversations with staff concerning mum seem not to always be communicated to other members of staff so it can be a bit like a game of Chinese Whispers or just hoping messages have been shared.

Having working experience of care home/nursing homes I can honestly say that Rockwood is one of the highest standards that I have found in the Mid-Sussex area all areas of the care and standards are superb. We are very happy that Rockwoods was chosen for my aunt almost one year ago, she has thrived in her new home.

My sister is very happy, well-fed although her intolerances are not always catered for and if she was not completely with it and refuse certain foods may be ill on occasions. The staff are always friendly and helpful and are consistent.

I would completely recommend Rookwood as a place where an aged relative will be safe and well looked after.

My mother came to Rookwood earlier in the year and although we were concerned that the time had come for her to be looked after full time we were very pleasantly surprised with the care and support she has received. The staff are kind to her and always make us welcome when we visit. They are also very flexible to accommodate mum's choices with her care. Her health has been very stable since going to Rookwood which has given us much needed peace of mind. This is due to the care and attention given by the staff. The food always looks good and nutritious and they also have a monthly activities newsletter listing the upcoming events. Mum is not one for joining in always but does enjoy the entertainment and the activities staff make an effort to get to know a resident's likes. I would definitely recommend Rookwood.

My nan moved into the home in February and has really settled in. At 103, for the first time in her life, has friends. She has up to now kept herself to herself. She is well looked after and feels safe with 24/7 care. She loves the careers and the home. A big thank you to everyone at Rookwoods. It is so lovely to go in and see her with a smile on her face.

We are extremely happy with Rookwood.