Rookwood Residential Care Home

26 Silverdale Road, Burgess Hill RH15 0EF
Review Us
9.6 51 Reviews
  • Rookwood Residential Care Home, Burgess Hill
Rookwood Residential Care Home is situated close to Burgess Hill town centre, in a quiet tree lined avenue and is close to the shops, bus routes and other amenities.

Rookwood is an exceptionally attractive residence for retired ladies and gentlemen and is designed to meet the care needs of those who wish to be in a pleasant, social and well looked after home.

All rooms are beautifully decorated and furnished to a high standard. Each room has a plasma TV, Wifi and a free private telephone. The dining room has personal table service and the catering is fresh, wholesome and varied.

There is a choice of two comfortable lounges. One of these lounges leads onto Rookwood's large beautifully maintained garden with sheltered patio areas for those who wish to enjoy afternoon tea outdoors during the warmer months. The dedicated Activity team organise a monthly programme of recreational pastimes to enhance daily living within the home. Outings are also organised on a regular basis.
Show Rookwood Residential Care Home on the Map

Care Provided by Rookwood Residential Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 25 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £926 – £1365
  • RESPITE Self-Funded Residential Care: £951 – £1388

There are no extras except newspapers, hairdressing and chiropody.

The price(s) shown are provided by the care home. Contact Rookwood Residential Care Home for full pricing details and T&Cs.

Contact Rookwood Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Rookwood Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Zoe Francis (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (25)

Visiting

  • Welcome at any time
    Well behaved family pets may be brought to visit.


    Regular activities and entertainers, to which visitors always welcome to attend, no invitation required.

Parking

  • Onsite carpark usually with plenty of spaces.

Rookwood Residential Care Home Reviews (51)

9.6

Rookwood Residential Care Home has a Review Score of 9.6 (9.578) out of 10, based on 11 reviews in the last 2 years.
Over all time Rookwood Residential Care Home has 51 reviews.

Overall Experience
  • 38
  • 11
  • 2
  • 0
  • 0
Date Published
  • 51
  • 5
  • 8
  • 11
  • 40
Reviewer Connection to Rookwood Residential Care Home
  • 21
  • 12
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 51, showing 41-51
Review from Linda C (Sister of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother was at Rookwood for a week respite care.
He was made to feel very much at home and remarked the food was very good and plenty of it. The staff were all very helpful and considerate.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rosemarie H (Daughter of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed for a week at Rookwood to give her a taster of how life could be in a residential home as she was finding it difficult living in her own home. I am glad to say she absolutely loved it at Rookwood. Everybody was so calm and friendly and very caring and the food and accommodation excellent.
I would be very happy for my mother to live there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D O (Son of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home with consistently very high standards.
My mother is very happy here (this from a woman who swore that she would never go into a home).
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie M (Daughter of Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful with me and my Father. The home is very well maintained, clean and recently refurbished to a high standard. We can visit any time we like.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo H (Daughter of Resident) published on 16 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the management and staff to be friendly and personable. They make every effort to ensure the residents get the most out of their stay, in a friendly and homely environment. Introducing various events throughout the weeks and months coaxing the residence (when willing) to join in
wherever possible.


I do get a lot of comfort knowing my mum is in a safe place and in very good hands. The staff here are very kind and understanding when my mum gets upset, although my mum does have her bolshy moments, they handle it very well.


The chefs also make a big difference, as they make every effort to provide enjoyable, tasty food. The soups are fabulous.


You would be hard pushed to find a better place in my view. Thank you Rookwood, I'd be lost without your support as would my mum.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stuart C (Cousin of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rookwood was chosen by my Cousin before she needed care. Each time we visit her she is happy, comfortable and nicely dressed. The staff are always available, friendly and helpful. Thye menus are varied and activities are regularly arranged for those who can benefit. If I needed care I could not hope
for a nicer home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean D (Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
I have enjoyed the respite stay I have had for the past year. I will be sorry to leave. The staff were very helpful to me.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Edward T (Son-in-law of Resident) published on 30 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
From the day she arrived at Rookwood, we felt confident that she would be looked after in a caring and respectful way. This has proved to be the case.
The staff are very caring and always welcoming and keep us informed of any situation which may arise.
We can see that the all of the management and
staff work hard to ensure that Rookwood is a happy and enjoyable place for her to live.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane W (Daughter of Resident) published on 30 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been very pleased with the standard of care given. The manager has been extremely helpful in keeping us informed of any problems whatever they are and it has enabled us to be able to be assured that all is well if we hear nothing to the contrary. As we live a long way from the home this is especially
important to us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue (Daughter of Resident) published on 26 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rookwood is an excellent home and the standard of care is impressive. It seems to me to offer care between a residential and a nursing home. The standards are high and the team there have been instrumental in improving my mother's health. Food quality, care quality, the home itself and activities offered
are excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin M (Son of Resident) published on 26 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care is excellent, a warm welcome from all staff at all times when visiting my mother. My mother has been at Rookwood coming up for one year and the change in her has been great thanks to Rookwood. A excellent run care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.578)

Overview of Review Score

The Review Score of 9.6 (9.578) out of 10 for Rookwood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.803 for Rookwood Residential Care Home is calculated as follows: ( (107 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 132 Ratings = 4.803
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Rookwood Residential Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Zoe

Zoe Francis

Job Title: Registered Manager Joined: 2021

Hi, I’m Zoe, and I am the Registered Manager at Rookwood Residential Home. I began my employment at South Coast Nursing Homes in May 2020 as a health care assistant at Eastridge Manor and was able to quickly progress into a senior role after just 3 months due to my past knowledge and experience. I remained at Eastridge Manor until August 2021, when I was promoted to the Head of Care position at Rookwood. I was then promoted again to manager in 2023.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rookwood Residential Care Home to verify any information. View our terms and conditions. Rookwood Residential Care Home has an Enhanced Service - more info.