Summerlands

Summerhill Lane, Lindfield, Haywards Heath RH16 1RW
Review Us
10 85 Reviews
  • Summerlands, Haywards Heath
Summerlands is situated in pleasant surroundings, while being a short walk from village amenities, allowing residents to pursue an active and fulfilling lifestyle as much as they wish.

All rooms are decorated, fully furnished and en-suite. Residents are free to bring their own personal possessions – perhaps a favourite chair or even a bed, to make their room home from home. They may be as private as they wish or make use of the friendly atmosphere in the main lounge or dining areas.

Staff cover is provided thoughout the day and night and every effort is made to meet individual needs with respect, giving recognition to the right of privacy underpinned with security.

Wholesome food is prepared by the chefs, who take pride in providing a varied and well-prepared menu. Fresh, appetising meals form the basis of a balanced diet, catering for individual tastes, preferences and special diets, for example diabetics.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1400
  • Self-Funded Residential Dementia Care: £1000 – £1400
  • RESPITE Self-Funded Residential Care: £1000 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1400

These prices are only a guideline, please contact Summerlands to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Summerlands Care Ltd

Person in charge

  • Lowela Alcazaren (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (18)

Summerlands Reviews (85)

10

Summerlands has a Review Score of 10 (10.000) out of 10, based on 15 reviews in the last 2 years.
Over all time Summerlands has 85 reviews.

Overall Experience
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Review from Bob C (Son of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly father became a resident at Summerlands in December 2022, and he, I and my family have been highly impressed with both the care he has received and the professional, informative, caring interaction we have had with ‘all’ members of the Summerlands team.
We visited several care homes in
the area before he moved in, and whilst some others looked good, Summerlands stood out as the most impressive, and it has certainly lived up to our high expectations. From struggling in his own home, my father has flourished at Summerlands, where the level of care, interaction, cleanliness and all-around environment (not to mention the food, as he keeps telling me!) have been superb.
I have been impressed with all the staff at Summerlands, and this week, we had a review of how things have been going with one lady, who was excellent. My father had always said he would never go into a home, so I had been dreading it becoming a necessity, but I needn’t have worried as it’s been a perfect move for him.
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Review from Vivien S (Daughter of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been at Summerlands since November 2019. She has Alzheimer's disease, has been completely bedridden for the best part of two years now and requires everything done for her. The staff have worked very hard to keep her comfortable and pain-free, making sure she eats and drinks and they are
often popping into her room to have a chat, read her bible to her, watch something with her, do her nails or do any other suitable activity. Nothing is too much trouble for them. They have a great system for visiting and contacting residents. Mostly we can stay as long as we like when visiting now, but during Covid, they went to great lengths to keep everyone safe whilst still allowing visits.
The staff at Summerlands are truly interested in their residents and treat them as family. It is an extremely positive environment, and there is nowhere else we would rather our mum was.
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Review from Catherine F (Power of Attorney of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been delighted with my aunt's care at Summerlands since she moved from another home a year ago. The senior management sets high standards. I visit Summerlands two or three times a week and have always found the staff to be welcoming, my aunt looks properly dressed (and to her wishes), and her
room is clean and tidy. The staff got to know my aunt quickly and are responsive to her needs and personality - for example, they were very patient in helping her to join in activities (which is a strength), to go to the hairdresser and to accept help with bathing (more difficult than they sound!). When medical needs have arisen, they have been identified and dealt with swiftly. It's true that you cannot visit Summerlands without being bowled over by the garden and the fold-back doors from the dining room that opens onto the garden in summer, but it is really the people who make the place.
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Review from Elizabeth C (Daughter of Resident) published on 16 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepfather became a resident at the home 18 months ago (2021), having suffered a stroke which greatly reduced his mobility. His dementia after the stroke worsened, so it was a difficult decision made to find a residential home. We knew of Summerlands as a friend's father was a resident, and we had
heard very good reports. We were shown around the home by the manager, who was very helpful in answering all our questions and showed us a room that was available. The transition from hospital to Summerlands was handled with sensitivity, and the staff were excellent at keeping us informed of his adjustment to the new situation. Our visits are easier now the Covid situation has improved, and we often take in our little dog.
The gardens and patio area are fabulous, with plenty of benches and comfy garden furniture, which make a summer visit special sitting outside.
The activities are excellent, ranging from decorating cupcakes, quizzes, treasure hunts, singing, bowls and more.
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Review from Tracy P (Daughter of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not praise Summerlands highly enough. Mum first arrived in a stressed and confused state due to her dementia. Their professional and caring approach soon calmed her anxieties. She now enjoys living in a safe, calm and relaxing environment, in particular, she loves to walk in the beautiful gardens
and sit by the pond. We are made very welcome when we visit by all members of staff, who are always friendly and helpful. The facilities are excellent, always clean and tidy - it has a warm, homely feel about it. We can relax knowing she is now receiving the best possible care at Summerlands.
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Review from Alan B (Son of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother became a resident at Summerlands during April 2022, she has received the most impeccable care. The staff are always friendly and give me updates as to my mother's well-being. The home and gardens are of an exemplary standard.
I have seen the food offered, and I have no problems at all
with the standard of cuisine offered.
Even though Covid-19 has become not so much as intense as it was, the protocols asked of visitors are such that this home does not want Covid-19 to affect their residents, which is a small price to pay to keep my mother safe.
Overall, Summerlands is 5-plus stars.
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Review from Catherine T (Daughter of Resident) published on 2 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my Mother and Father were residents at Summerlands. They both received the very best care that we could have asked for at what became very difficult times for them both. The staff genuinely cared for them and our family. Giving us support as well as them. I cannot fault the level of care, dedication
and professionalism at a very challenging time.
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Review from Peter H (Nephew of Resident) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the ongoing care that Summerlands provide. We love the garden. The staff are always helpful and caring to my aunt. We trust Summerlands will carry on doing a good job. Well done!
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Review from Sheila S (Daughter of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The second that I walked through the door at Summerlands, I knew that it would be ideal for my mum. It is a very welcoming 'home', and there is a sense of life being lived in a happy, vibrant and caring environment. The gardens at Summerlands are beautiful, easily accessible, and there to be enjoyed
by everyone. They are also useful as a talking point during visits. There are activities most days, which my mother enjoys: she had been content with her own company in the past, but the Summerlands staff encouraged her from day one to join in, and this has been wonderful to witness. It is obvious that each and every member of the team are genuine in their care for their residents, and I have every confidence in them to look after my mum in a dignified and respectful manner. My mum has only been at Summerlands for a few months, but I know that she is surrounded by those who truly carem and there is nowhere else that I would rather she be. Thank you.
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Review from Barbara J (Daughter of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Summerlands in Nov 2019 and although she approved of her room, the beautiful dining area, lounge and gardens, she was reluctant to join in with activities. She was content to sit and watch her TV and read her magazine. The super friendly staff had to come up with other ideas to get
Mum to socialise. Activities would quite often come to her! Be it a relaxing nail painting session, looking at a magazine with a carer, or just simply watching TV with a friendly person (carer) sitting alongside. Gradually, Mum came out of her shell and was gently persuaded to come down to the lounge to listen to music, or join in playing skittles! Summerlands staff are excellent at evaluating residents needs - knowing when to encourage conversation and when to leave them in peace. Mum overcame her reluctance to engage and would tell me all about the ‘lovely, kind staff’ who always had a laugh and a friendly word with her. What more could you ask for? An excellent home and beautiful gardens.
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Review from Mike B (Son of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Summerlands made a colossal impact on my father's life and our family. Having the peace of mind, knowing that Dad was in such a caring and loving environment in the twilight of his life, made all the difference. You cannot put into words how comforting it is to know that your loved one is being given
the best possible quality of life.
The home is in a beautiful setting, with the most fantastic, well-maintained gardens. The rooms are first-rate, and all the staff from the top to the bottom are hardworking and caring. Particular mention should go to the kitchen for the consistently high quality of their food and to the ‘entertainment’ staff who work tirelessly to keep the residents happy and occupied.
Towards the end of his life, Dad was treated with the utmost care and dignity. Nothing was too much trouble, and the high-quality care lasted right to the end. And when that finally came, the staff were so kind and understanding.
I would have no trouble recommending them to anybody.
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Review from Amanda P (Daughter of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Summerlands has provided first-class care for my mum for more than 2-years. I was so impressed by the way they handled the whole Covid situation. Not one person died from Covid in the hardest time ever. And this was because the manager and her team were always ahead of the Government with their policies
for safety in the care setting. They were all amazing.
They have continued to show such love, care and compassion for my mum - that in the last six months, even though she has Alzheimer's and almost died - she has not only recovered but has improved her health. Her speech, her use of muscles, her appetite - all of this because of the first-class care and love she receives. I want to mention one other lady here too, who is amazing.
I will be forever grateful that the last chapter of my mum's life has brought her such contentment and dignity - even though she is bed-ridden and has to have everything done for her - I don't think she ever struggles because they are all so kind to her.
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Review from J L (Daughter of Resident) published on 14 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a big decision for us to find care for our mother as she has always been very independent. The staff, however, made the transition easier with their friendliness, professionalism and helpfulness not only to Mum but to the family as well. The staff treat the residents with great care and show
much kindness towards them.
Mum enjoys sitting in the garden, which is immaculately kept and has a sunny room overlooking the garden, which she loves.
I would highly recommend Summerlands as a care home.
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Review from Paul H (Son of Resident) published on 14 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is really fantastic, everyone is very friendly and professional. The way Covid was managed was exceptional with the resident's welfare always being paramount. The home has an excellent, family orientated culture, and the staff are kind, caring and welcoming. There are always lots of activities
for the residents to join in with and have fun. Mum has been in Summerlands for five years now, and her care throughout has been of the highest standard. Well done, and thank you to the Summerlands team.
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Review from Chris A (Daughter of Resident) published on 14 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Summerlands since August 2021. We have, therefore, only experienced life under Covid restrictions. But from the very beginning, the staff did their very best to make sure Mum settled in, making her feel welcome, and obviously cared about her wellbeing. The staff were equally helpful
towards us, they were always friendly and reassuring whenever a problem arose. Life must have been difficult for the staff at times during Covid, but it must be a major achievement that they have managed to keep the residents safe. Some aspects of life have been difficult to assess, but we do know there were activities going on, which we couldn't see, (though at times we could hear music and singing)! We did, however, see at Christmas what the staff organised for both residents and their families, another major achievement.
It had been a difficult decision to move Mum into a care home, but sitting in the lovely gardens with Mum last Autumn, we knew we had made the right choice.
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Review from Carole D (Daughter of Resident) published on 14 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Summerlands since August 2021, so the restrictions in place since then have made it a little difficult to rate some of the review sections, such as 'activities'. We are aware of various activities going on in the lounge as we walk by, and those in which the relatives have been included,
such as 'Santa's Grotto' and the Zoom Christmas Concert, have been excellent. A great deal of effort has been made, especially at times of staff shortages to keep the residents safe and protected throughout the pandemic. As Mum has dementia, it is sometimes difficult to assess how much she is aware of her surroundings, but when we take her into the gardens, she clearly enjoys how beautiful and peaceful they are. We are very happy overall with the care provided for Mum - the staff always show patience and understanding and treat her with respect. I would happily recommend Summerlands to anyone seeking a care home in this area.
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Review from Carolyn B (Daughter of Resident) published on 14 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother entered the home in July 2021. She has settled in very well and is very complimentary about her care and the staff at the home. From my perspective, I am very pleased with the choice that I made, having looked at a number of homes in the area, as a first-timer. The staff are always very approachable
and helpful, and the grounds and gardens make for a very pleasant environment. The home worked very hard during the pandemic to make sure all residents and staff were safe and entertained as much as possible. As far as I’m concerned, it is the best in the area.
My mother has enjoyed being taken out on local outings and has appreciated (most of) the activities. Thank you to everyone involved in Mum's care.
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Review from S C (Daughter of Resident) published on 13 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Summerlands for nearly a year. At first, she found it difficult to settle down, but the staff went out of their way to make her feel welcome. She is now happy and content and regards Summerlands as her home.
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Review from Stuart B (Son of Resident) published on 19 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we knew my mum was going to move down from Hertfordshire to be near us in Sussex, we looked at a number of care homes in the area. To us, Summerlands stood head and shoulders above the rest. Our initial impressions were confirmed when Mum moved in. The staff are highly professional yet very friendly,
flexible and helpful. Each one really seems to care about the residents, always seeming to have time for them and treating them with kindness and respect. I was always impressed by Summerlands' pleasant, welcoming atmosphere when I visited Mum. She had a nice, sunny room and really enjoyed sitting in the gardens, which are kept in immaculate condition. Sadly Mum died recently aged 92, but Summerlands was all I could have ever wanted from a care home for her, and I would heartily recommend it to anyone looking for a real 'home from home' for their elderly parent or relative.
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Review from Janet H (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A caring, personally run care home, providing a safe and supportive home for my mum. Lovely, flexible and accommodating staff, high standards and they have done a magnificent job throughout the pandemic keeping Mum and all the residents and staff safe. Thank you.
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Summerlands is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Summerlands is calculated as follows: ( (180 Excellents x 5) ) ÷ 180 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Summerlands is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (0)

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