Summerlands

The team all take great care in maintaining and improving their award-winning care, building their relationships with both residents and families creating an inclusive family feel to their care. Summerlands is truly exceptional on all levels which is a huge credit to its owner, management, caring and domestic staff.

Summerlands is a well-looked-after and run home set in beautiful well-maintained gardens which are accessible for all. Mum has a lovely light and bright room opening out onto the garden and it is always tidy and clean. She has made it her own with some pictures on the wall and some bits and pieces from home. The staff were so welcoming to her ensuring she settled in quickly and had everything she needed to make the transition seamless. Mum has made several friends already. The home is modern, bright and well decorated and from my observation, continuously having modifications for the benefit of the residents and families. The food is delicious and very varied. The chef made a point of meeting Mum and asking what are her likes - she is really enjoying the varied home cooking provided. The care provided by the staff is excellent. Nothing is too much trouble. I love the fact I can pop in and always welcomed by the staff and they always have time if I want an update.

From our first contact until my mum became a resident at Summerlands we cannot fault the staff, the care, the food, the communication and the outstanding cleanliness of every area of the home. They should charge people to walk around the garden as it's stunning. Mum has not been so happy in a long time.

As soon as we walked into Summerlands, we knew that it was a place where Mum could be happy. It is a lovely environment, with beautiful gardens and a bright dining area overlooking the patio. Mum has a very light and comfortable room, which is always kept clean and fresh. The food is excellent - delicious and varied -- and Mum always looks forward to her meals. The thing that really stands out about Summerlands, though, is that all of the staff take so much time to understand the residents, their past lives and what makes them who they are so that they can help them enjoy their lives as much as possible going forward. The staff also takes great care in keeping in touch with the families of new residents as they move into Summerlands. There is a lot of affection shown between residents and staff, and Summerlands always has a happy and relaxed atmosphere. After a few weeks, Mum thinks of Summerlands as her home and we are very grateful to everyone. Thank you!

It is always a pleasure to visit Summerlands - uplifting for both residents and visitors alike.

A very caring environment in beautiful surroundings. The staff know the residents individually which is so important for supporting residents with age related decline and dementia. Plenty of activities are arranged and individuals are encouraged to join in. The gardens are fabulous, providing a safe place for residents to enjoy time outside. All in a lovely care home.

Mum came to Summerlands at the end of 2022. We had visited lots of care homes and liked the smaller, friendly, home-like feeling it gave. The staff have all been very supportive, kind and caring. They are attentive to individual needs and medical requirements and keep in regular contact. Mum loves to walk around the beautiful gardens and to sit outside and read. There are lots of activities to join in with, she particularly enjoys the 'keep fit class' and when the therapy dog comes to visit. Visitors are made to feel welcome and there are activities that family and friends can join in with during the year, for instance the recent tea party, and always a big event at Christmas. Sitting down to home-cooked food at a properly laid table makes eating enjoyable for the residents. Mum feels safe here and we are glad that she is able to have a place at Summerlands. We would not hesitate to recommend this home to other families and already have many times!

We have found Summerlands Care Home staff to be excellent, kind and cheerful, and caring to our mum. The home provides an absolutely amazing outdoor space and an easily accessed garden, which is a real highlight. Mum looks forward to the well prepared meals and teas. Imaginative and inclusive activities are provided for those who wish to participate. The home is individually owned and small enough to have a family atmosphere, which the dedicated manager and care team encourage and skillfully manage. They deserve much thanks for all their efforts, thank you Summerlands!

I have been impressed with all the staff at Summerlands, and this week, we had a review of how things have been going with one lady, who was excellent. My father had always said he would never go into a home, so I had been dreading it becoming a necessity, but I needn’t have worried as it’s been a perfect move for him.

The staff at Summerlands are truly interested in their residents and treat them as family. It is an extremely positive environment, and there is nowhere else we would rather our mum was.

We have been delighted with my aunt's care at Summerlands since she moved from another home a year ago. The senior management sets high standards. I visit Summerlands two or three times a week and have always found the staff to be welcoming, my aunt looks properly dressed (and to her wishes), and her room is clean and tidy. The staff got to know my aunt quickly and are responsive to her needs and personality - for example, they were very patient in helping her to join in activities (which is a strength), to go to the hairdresser and to accept help with bathing (more difficult than they sound!). When medical needs have arisen, they have been identified and dealt with swiftly. It's true that you cannot visit Summerlands without being bowled over by the garden and the fold-back doors from the dining room that opens onto the garden in summer, but it is really the people who make the place.

The activities are excellent, ranging from decorating cupcakes, quizzes, treasure hunts, singing, bowls and more.

I can not praise Summerlands highly enough. Mum first arrived in a stressed and confused state due to her dementia. Their professional and caring approach soon calmed her anxieties. She now enjoys living in a safe, calm and relaxing environment, in particular, she loves to walk in the beautiful gardens and sit by the pond. We are made very welcome when we visit by all members of staff, who are always friendly and helpful. The facilities are excellent, always clean and tidy - it has a warm, homely feel about it. We can relax knowing she is now receiving the best possible care at Summerlands.

Overall, Summerlands is 5-plus stars.

Both my Mother and Father were residents at Summerlands. They both received the very best care that we could have asked for at what became very difficult times for them both. The staff genuinely cared for them and our family. Giving us support as well as them. I cannot fault the level of care, dedication and professionalism at a very challenging time.

We are very pleased with the ongoing care that Summerlands provide. We love the garden. The staff are always helpful and caring to my aunt. We trust Summerlands will carry on doing a good job. Well done!

The second that I walked through the door at Summerlands, I knew that it would be ideal for my mum. It is a very welcoming 'home', and there is a sense of life being lived in a happy, vibrant and caring environment. The gardens at Summerlands are beautiful, easily accessible, and there to be enjoyed by everyone. They are also useful as a talking point during visits. There are activities most days, which my mother enjoys: she had been content with her own company in the past, but the Summerlands staff encouraged her from day one to join in, and this has been wonderful to witness. It is obvious that each and every member of the team are genuine in their care for their residents, and I have every confidence in them to look after my mum in a dignified and respectful manner. My mum has only been at Summerlands for a few months, but I know that she is surrounded by those who truly carem and there is nowhere else that I would rather she be. Thank you.

My mum moved into Summerlands in Nov 2019 and although she approved of her room, the beautiful dining area, lounge and gardens, she was reluctant to join in with activities. She was content to sit and watch her TV and read her magazine. The super friendly staff had to come up with other ideas to get Mum to socialise. Activities would quite often come to her! Be it a relaxing nail painting session, looking at a magazine with a carer, or just simply watching TV with a friendly person (carer) sitting alongside. Gradually, Mum came out of her shell and was gently persuaded to come down to the lounge to listen to music, or join in playing skittles! Summerlands staff are excellent at evaluating residents needs - knowing when to encourage conversation and when to leave them in peace. Mum overcame her reluctance to engage and would tell me all about the ‘lovely, kind staff’ who always had a laugh and a friendly word with her. What more could you ask for? An excellent home and beautiful gardens.

I would have no trouble recommending them to anybody.

I will be forever grateful that the last chapter of my mum's life has brought her such contentment and dignity - even though she is bed-ridden and has to have everything done for her - I don't think she ever struggles because they are all so kind to her.