Summerlands

I would highly recommend Summerlands as a care home.

The home is really fantastic, everyone is very friendly and professional. The way Covid was managed was exceptional with the resident's welfare always being paramount. The home has an excellent, family orientated culture, and the staff are kind, caring and welcoming. There are always lots of activities for the residents to join in with and have fun. Mum has been in Summerlands for five years now, and her care throughout has been of the highest standard. Well done, and thank you to the Summerlands team.

It had been a difficult decision to move Mum into a care home, but sitting in the lovely gardens with Mum last Autumn, we knew we had made the right choice.

Mum has been at Summerlands since August 2021, so the restrictions in place since then have made it a little difficult to rate some of the review sections, such as 'activities'. We are aware of various activities going on in the lounge as we walk by, and those in which the relatives have been included, such as 'Santa's Grotto' and the Zoom Christmas Concert, have been excellent. A great deal of effort has been made, especially at times of staff shortages to keep the residents safe and protected throughout the pandemic. As Mum has dementia, it is sometimes difficult to assess how much she is aware of her surroundings, but when we take her into the gardens, she clearly enjoys how beautiful and peaceful they are. We are very happy overall with the care provided for Mum - the staff always show patience and understanding and treat her with respect. I would happily recommend Summerlands to anyone seeking a care home in this area.

My mother has enjoyed being taken out on local outings and has appreciated (most of) the activities. Thank you to everyone involved in Mum's care.

Mum has been at Summerlands for nearly a year. At first, she found it difficult to settle down, but the staff went out of their way to make her feel welcome. She is now happy and content and regards Summerlands as her home.

When we knew my mum was going to move down from Hertfordshire to be near us in Sussex, we looked at a number of care homes in the area. To us, Summerlands stood head and shoulders above the rest. Our initial impressions were confirmed when Mum moved in. The staff are highly professional yet very friendly, flexible and helpful. Each one really seems to care about the residents, always seeming to have time for them and treating them with kindness and respect. I was always impressed by Summerlands' pleasant, welcoming atmosphere when I visited Mum. She had a nice, sunny room and really enjoyed sitting in the gardens, which are kept in immaculate condition. Sadly Mum died recently aged 92, but Summerlands was all I could have ever wanted from a care home for her, and I would heartily recommend it to anyone looking for a real 'home from home' for their elderly parent or relative.

A caring, personally run care home, providing a safe and supportive home for my mum. Lovely, flexible and accommodating staff, high standards and they have done a magnificent job throughout the pandemic keeping Mum and all the residents and staff safe. Thank you.

Mother was extremely well cared for at Summerlands Care Home during her time there. She felt safe, was well respected and was treated with dignity. She was able to maintain her privacy and felt that staff were personally interested in caring for all her needs. At the home, there were many lovely residents and she was able to make some special friends. The gardens are fabulous and had a very positive therapeutic effect on Mother. The food was excellently prepared on-site by a very experienced chef. I highly recommend this wonderful 'Home' to everyone.

Staying at Summerlands is like being in a luxury hotel. The food is fantastic. The garden is great and attractive. Staff, including the cleaner and activity coordinator, are very helpful. I really love being in here.

I must stress that our considerable confidence in and admiration for the whole team has been strengthened by their response to the current crisis.

My mum is very happy and comfortable living at Summerlands. They have done a really good job right through this covid problem, all well. They have a lovely garden for the residents to spend time outside, which is a bonus during this long lockdown we have had.

We kept in touch by phone and letters, and the staff were so reassuring. My mum has dementia and could not understand why we could not see her. They reassured and comforted at all times.

I am very happy at Summerlands. I love the freedom to go out and have a cup of tea in local shops. I am in love with our garden. We have friendly and approachable management and staff. We have a qualified chef who is really good. I am glad to be part of this family.

My mother has been very happy at Summerlands since she moned in 5-months ago. She is pleased with her own room, which has direct access to the beautiful garden where she spends a lot of time. The carers are thoughtful, kind and patient. They have a wonderful entertainment co-ordinator who has kept Mum and the other residents busy with quizzes, sing-alongs, games, music and poetry appreciation, even during lockdown! The staff seem to genuinely care about the residents and their needs, and they are keen to respond to my mum's wishes and not push her to do anything she would rather not do. If they have any worries or queries about my mum, the manager lets me know straight away. I cannot recommend this home highly enough.

Summerlands is definitely a 'home from home', as soon as you enter you can immediately sense a warm and welcoming atmosphere. The house is most attractive with cosy and comfortable rooms. The new dining room is bright and airy with views overlooking the gardens. Outside there are well-stocked flower beds, a fish pond and lush green lawns. Little seating areas for everyone to use and enjoy their surroundings. The staff are friendly, loving and eager to discuss queries. They clearly show interest in the residence but are always keen to discuss any family concerns. It is a great place.

Well done Summerlands, thank you!

Summerlands really does provide 'friendly, loving care', as their strapline says. My 96 year old mother was a resident for 2+ years. She had severe dementia, but despite this, said on several occasions, quite spontaneously, 'they are very kind here'. Genuine care of this quality cannot be measured by CQC tick boxes, but only truly experienced on a day to day basis. My mother died peacefully at the beginning of October this year; the staff cared so well for her at this time, for which I am so grateful. I could not have asked or wished for more.

The 'end of life' care my mother received was compassionate, professional, both for her and the family.

The care and dedication of all of the staff and management is second to none. The home and gardens could not be surpassed in any way. My mother was happy and comfortable until the end, in dignity.