Summerlands

Summerlands has not only become my mums new home but a second home for us her family as we have been made to feel like part of the Summerlands family.

My father came to the home for respite care. he stayed as his health suddenly declined and he required end of life care. Summerlands is a have of love, care, dignity and support for residents and family, it felt like your own home. Every member of staff cared about every resident it felt like an extended family. words cannot express how grateful I am to all at Summerlands for the care my father received. He passed away 30/1/18 in a loving place.

My father spent the last few months of his life in Summerlands. I found the staff to be extremely caring. He was treated with respect and dignity and the staff went above and beyond what I could have expected of them.

I had very good care. I knew I was well cared for when I woke in a hospital bed - with a view of the South Downs. Without knowing, I had been taken from my bed in Summerlands and taken to hospital. It took time for the facts to sink in. The night carer had come to my room and she decided I needed medical care and called the ambulance. I knew nothing of this until I asked some time later. I slept through the whole experience.

We have always found our mother's care to be very good. The staff are always happy, helpful and caring. There is always staff on hand if we have any queries and they go out of their way to reassure us.

My Mum stayed at Summerlands for 4 weeks as part of her recovery from a serious fall. In that time she experienced excellent care and support from the friendly and efficient staff and made rapid progress to the point where she was able to return home. As for the facilities, the rooms are well maintained and there is a light and spacious communal conservatory which is the focus for activities, refreshments and watching TV. The staff were helpful and attentive to the needs of residents and family alike and a cost that my Mum and I felt was reasonable given the quality of service. The owner and manager are very much involved in the day to day running of the home and regularly talk to visiting family about the well being of their family member. There are activities every day which are run with enthusiasm and a sense of fun which the residents clearly appreciate. This is undoubtedly the best care home I have seen.

The whole atmosphere of Summerlands is one of care, respect and friendliness. Lots of activities are available to stimulate the residents and plenty of good food. The rooms are kept clean and all is well managed. It's the nicest care home I've ever been in and that's quite a few.

I am very happy here, the staff are very helpful. There are quite a lot of activities going on and the Activities Manager is very good at her job and interacts with all of us as a group and as individuals. The rooms are very clean and tidy and the food is excellent. The chefs look after us very well.

Mum moved into Summerlands 2016 with Dad moving in early 2017. I have nothing but praise for the care and attention they have received - both have been looked after very well with great improvement in their health since moving in. It's not the height of luxury but they both have very nice rooms which are always clean and tidy when I visit. The staff are very kind and friendly and go out of their way to help. There is a good range of activities to keep residents occupied. The cost is very reasonable and I have no hesitation in recommending Summerlands.

We are very happy to have found such a kind and caring home.

I love coming to Summerlands. I come three times a week. Everyone is so kind. The activities are marvellous and the food is always absolutely lovely. I like being with all the other residents in the lounge and find I am never short of company. The staff are marvellous, it goes without saying! You just have to ask and it is done immediately. I would recommend Summerlands to anyone.

I have no hesitation in recommending Summerlands to anyone looking for a care home. The hairdresser is an extra bonus at a reasonable cost.

We looked around other nursery/rest homes in the area after my mother was discharged from hospital after a fall in the garden. It was a breath of fresh air when we found Summerlands. The home was like "home from home", so ideal, the gardens were to die for as like my mother's garden. The staff treated my mum (and everyone there) like they were the most important lady in the house. The staff were all jolly, friendly, trustworthy and couldn't do enough fo us all as a family. She is at home now but when it comes the time to go into a home we would only take her to Summerlands.

They try hard with activities and have some 'star' staff. Kindness and hygiene are imperative when you are old. There are never any urine smells; I feel that Summerlands is a more family care home and having a 'hands-on' owner makes a big difference. I would like to see better lunch/dinner menus.

Mum liked Summerlands straightaway and we agreed. We now know that she is safe, well cared for and in excellent hands. The staff are welcoming, understanding, show kindness and compassion, and are very approachable. There is a relaxed atmosphere about the place and plenty of laughter amongst staff and residents. It is obvious that the happiness and wellbeing of residents is important to all that work there. They care about individual needs and take the time to get to know residents who are new. I liked the fact that the owner is a visible part of the team and available to discuss things with. The menus are varied and good quality which Mum really appreciates. The various activities available cater for everyone and are optional. The gardens and pond area are lovely and weather permitting Mum likes enjoying them. Everyone is respectful to residents and very professional in their work which includes communicating with family members when necessary. Thank you Summerlands, keep up the good work.

Excellent home, caring dedicated staff. My mother has been in Summerlands about a year, she is 96 and is in an environment where the family no longer worry whether she is safe as was the case when she lived on her own. She looks (and acts) 10 years younger!

I feel extremely lucky that we found Summerlands when seeking a care home for my mother. It is welcoming, comfortable, clean, well-run and all staff are very caring. The gardens are lovely and there are lots of activities for residents. Elderly folk can be hard to please but nothing has been too much trouble to make my mothers settling in process a happy one.

My family and I am happy with mums overall care and are very happy with the daily activities that take place and keep her focused. Mum decided to stay long term very quickly and appreciates the company, facilities, activities and food.

My mother was in Summerlands for exactly a year. In this time staff were excellent, so caring and nothing was too much trouble for them. The room mum had was always clean and the staff so helpful. Mum died unexpectedly in her sleep on Easter Day night. The staff who cared for her that night were brilliant and we as a family (I have 3 siblings) are so grateful to them. She received wonderful care during the year and staff even visited her when she had a spell in hospital. The managers are excellent and always so helpful. We will miss going to the home and I would thoroughly recommend anyone going there.

We moved my mother into Summerlands just before Christmas 2015 and have been so impressed with every aspect ever since. Despite my mother's high standards on everything she is very happy at Summerlands and tells me it feels just like being in a luxury hotel.

Every aspect of the bed/sitting room my mother occupies was totally re-fitted and redecorated before my mother moved in, including the entire en-suite shower room, and to a very high standard and yet my mother has been encouraged to have personal touches added to make the room feel 'more like home', including shelves for her photos and pictures on the walls (the work done by the home's maintenance staff at no extra cost).

The owner is always available and does everything in her power to make all her guests (residents) to look on Summerlands as their own home.

I cannot fault any aspect of the home.

We feel extremely fortunate to have found this care home for my mother and I know my father would have been very impressed.