Summerlands

Summerhill Lane, Lindfield, Haywards Heath RH16 1RW
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10 85 Reviews
  • Summerlands, Haywards Heath
Summerlands is situated in pleasant surroundings, while being a short walk from village amenities, allowing residents to pursue an active and fulfilling lifestyle as much as they wish.

All rooms are decorated, fully furnished and en-suite. Residents are free to bring their own personal possessions – perhaps a favourite chair or even a bed, to make their room home from home. They may be as private as they wish or make use of the friendly atmosphere in the main lounge or dining areas.

Staff cover is provided thoughout the day and night and every effort is made to meet individual needs with respect, giving recognition to the right of privacy underpinned with security.

Wholesome food is prepared by the chefs, who take pride in providing a varied and well-prepared menu. Fresh, appetising meals form the basis of a balanced diet, catering for individual tastes, preferences and special diets, for example diabetics.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1400
  • Self-Funded Residential Dementia Care: £1000 – £1400
  • RESPITE Self-Funded Residential Care: £1000 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1400

These prices are only a guideline, please contact Summerlands to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Summerlands Care Ltd

Person in charge

  • Lowela Alcazaren (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (18)

Summerlands Reviews (85)

Total of 85, showing 61-80
10

Summerlands has a Review Score of 10 (9.978) out of 10, based on 19 reviews in the last 2 years. Over all time Summerlands has 85 reviews.

Overall Experience

  • 80
  • 5
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Date Published

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Review from Richard S (Son of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Summerlands 2016 with Dad moving in early 2017. I have nothing but praise for the care and attention they have received - both have been looked after very well with great improvement in their health since moving in. It's not the height of luxury but they both have very nice rooms which
are always clean and tidy when I visit. The staff are very kind and friendly and go out of their way to help. There is a good range of activities to keep residents occupied. The cost is very reasonable and I have no hesitation in recommending Summerlands.

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Review from Geraldine B (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after and needs dealt with by all staff.
We are very happy to have found such a kind and caring home.

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Review from Enid K (Resident) assisted by family/friend published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love coming to Summerlands. I come three times a week. Everyone is so kind. The activities are marvellous and the food is always absolutely lovely. I like being with all the other residents in the lounge and find I am never short of company. The staff are marvellous, it goes without saying! You just
have to ask and it is done immediately. I would recommend Summerlands to anyone.

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Review from Yvonne A (Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love coming to Summerlands for the day! I stayed at Summerlands for about 5 weeks after a fall and hip surgery. The care was excellent and I was made to feel very welcome. The food of course, is good and above all, the care and environment is brilliant.
After 5 weeks I went home and now return for
the day care every fortnight.
I have no hesitation in recommending Summerlands to anyone looking for a care home. The hairdresser is an extra bonus at a reasonable cost.

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Review from Susan A (Daughter of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked around other nursery/rest homes in the area after my mother was discharged from hospital after a fall in the garden. It was a breath of fresh air when we found Summerlands. The home was like "home from home", so ideal, the gardens were to die for as like my mother's garden. The staff treated
my mum (and everyone there) like they were the most important lady in the house. The staff were all jolly, friendly, trustworthy and couldn't do enough fo us all as a family. She is at home now but when it comes the time to go into a home we would only take her to Summerlands.

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Review from S M-S (Daughter of Resident) published on 18 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have, over around 5 years, looked at 3 high-quality care homes. I selected Summerlands because I felt warmth, kindness and it is small in a lovely house and didn't feel 'corporate'. It is privately owned and the owners are often there (only 30 people).
True: other care homes might be more glamorous
and Summerlands, in some areas could do with 'a lick of paint', but the owners have just invested in a superb new kitchen. The garden is a delight for the frail and elderly.
They try hard with activities and have some 'star' staff. Kindness and hygiene are imperative when you are old. There are never any urine smells; I feel that Summerlands is a more family care home and having a 'hands-on' owner makes a big difference. I would like to see better lunch/dinner menus.

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Review from Marian D (Daughter of Resident) published on 8 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum liked Summerlands straightaway and we agreed. We now know that she is safe, well cared for and in excellent hands. The staff are welcoming, understanding, show kindness and compassion, and are very approachable. There is a relaxed atmosphere about the place and plenty of laughter amongst staff and
residents. It is obvious that the happiness and wellbeing of residents is important to all that work there. They care about individual needs and take the time to get to know residents who are new. I liked the fact that the owner is a visible part of the team and available to discuss things with. The menus are varied and good quality which Mum really appreciates. The various activities available cater for everyone and are optional. The gardens and pond area are lovely and weather permitting Mum likes enjoying them. Everyone is respectful to residents and very professional in their work which includes communicating with family members when necessary. Thank you Summerlands, keep up the good work.

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Review from John L (Son of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, caring dedicated staff. My mother has been in Summerlands about a year, she is 96 and is in an environment where the family no longer worry whether she is safe as was the case when she lived on her own. She looks (and acts) 10 years younger!

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Review from Janet (Daughter of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel extremely lucky that we found Summerlands when seeking a care home for my mother. It is welcoming, comfortable, clean, well-run and all staff are very caring. The gardens are lovely and there are lots of activities for residents. Elderly folk can be hard to please but nothing has been too much
trouble to make my mothers settling in process a happy one.

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Review from Patricia A (Daughter of Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I am happy with mums overall care and are very happy with the daily activities that take place and keep her focused. Mum decided to stay long term very quickly and appreciates the company, facilities, activities and food.

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Review from Margaret (Daughter of Resident) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Summerlands for exactly a year. In this time staff were excellent, so caring and nothing was too much trouble for them. The room mum had was always clean and the staff so helpful. Mum died unexpectedly in her sleep on Easter Day night. The staff who cared for her that night were brilliant
and we as a family (I have 3 siblings) are so grateful to them. She received wonderful care during the year and staff even visited her when she had a spell in hospital. The managers are excellent and always so helpful. We will miss going to the home and I would thoroughly recommend anyone going there.

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Review from David E (Son of Resident) published on 10 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother into Summerlands just before Christmas 2015 and have been so impressed with every aspect ever since. Despite my mother's high standards on everything she is very happy at Summerlands and tells me it feels just like being in a luxury hotel.


Every aspect of the bed/sitting room

my mother occupies was totally re-fitted and redecorated before my mother moved in, including the entire en-suite shower room, and to a very high standard and yet my mother has been encouraged to have personal touches added to make the room feel 'more like home', including shelves for her photos and pictures on the walls (the work done by the home's maintenance staff at no extra cost).


The owner is always available and does everything in her power to make all her guests (residents) to look on Summerlands as their own home.


I cannot fault any aspect of the home.


We feel extremely fortunate to have found this care home for my mother and I know my father would have been very impressed.

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Review from Jenny (Daughter of Resident) published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking around the area with my siblings at about 10 homes, we were instantly drawn to this lovely, warm, clean, happy 'home'. 'Home' is the word the conjures up the ethos of this place.

The staff are exceptional, they all go over and above the average, each resident is treated as an individual,
there is always something going on activity wise, for those who want it.
The care my mother receives is exceptional. I would be very happy to end my days in this lovely care home, and am so relieved that my mother is in the best place.

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Review from Sally B (Daughter of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I reviewed the care home options in Haywards Heath and chose Summerlands and continue to be happy with the care facilities. My mother is happy and eating better, a balanced diet, enjoys company, spends her days in the day room taking part in the varied social activities. The home is run
and managed by caring people, mums room was refurbished before she moved in on 26/10/15. The home is continually being refurbished and a new kitchen is being built to provide a better choice of meals and I believe a new dining room. Social activities excellent including chair exercises, art, flower arranging. A pantomime was held before Christmas, mum took part and sang and family were invited. Outings arranged for residents and care support.

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Review from M S (Daughter of Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother from her home to Summerlands just prior to Christmas. She has been made so welcome as we are whenever we visit. All staff are pleasant, caring and welcoming. The home is clean, meals are excellent and nothing appears to be too much trouble. I would highly recommend Summerlands to
anyone looking for a caring environment which feels more like home than an institution.

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Review from Mandy (Daughter of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just increased her visits to three days a week and this has made a massive difference to her mutual well being. She loves to come to Summerlands and really looks forward to being with other residents and staff and always enjoys the activities and lunch. I would not hesitate to recommend them
as I feel mum is completely safe and well cared for. The staff go that extra mile to keep an eye on her especially when I am away. I am very confident with the care mum receives whilst with them.

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Review from C P (Daughter of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Summerlands is very friendly place where each person receives the best care. They arrange lots of activities to keep minds and bodies working to the capabilities of the individual. Whenever we visit they always have a a smile and time to talk yo you if you have a problem.

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Review from Michael D (Son of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been given extra care during a difficult few months. All the staff and the owners of the home have been fantastic. I know she is safe and in very good hands at Summerlands.

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Review from Alison S (Daughter of Resident) published on 14 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Summerlands in March 2015, within six weeks she no longer had her home, health or independence, at 91 very hard. All the staff at Summerfield treated her with care, respect and warmth. They took time to listen to her concerns and also to the family. When mum had urgent medical
problem and needed to go into hospital they were very prompt. The staff visited her in hospital, and welcomed her home again. The food is excellent and the external facilities such podiatry, hairdresser well organised. All done with a smile.

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Review from Gloria A (Daughter of Resident) published on 8 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, clean, and they keep me informed about my mother, also she is very happy there. The staff also are very helpful.

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Current Review Score: 10.0 (9.978)

Overview of Review Score

The Review Score of 10 (9.978) out of 10 for Summerlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.978 for Summerlands is calculated as follows: ( (223 Excellents x 5) + (5 Goods x 4) ) ÷ 228 Ratings = 4.978

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Summerlands is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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