Summerlands

Summerhill Lane, Lindfield, Haywards Heath RH16 1RW

Summerlands is situated in pleasant surroundings, while being a short walk from village amenities, allowing residents to pursue an active and fulfilling lifestyle as much as they wish.

All rooms are decorated, fully furnished and en-suite. Residents are free to bring their own personal possessions – perhaps a favourite chair or even a bed, to make their room home from home. They may be as private as they wish or make use of the friendly atmosphere in the main lounge or dining areas.

Staff cover is provided thoughout the day and night and every effort is made to meet individual needs with respect, giving recognition to the right of privacy underpinned with security.

Wholesome food is prepared by the chefs, who take pride in providing a varied and well-prepared menu. Fresh, appetising meals form the basis of a balanced diet, catering for individual tastes, preferences and special diets, for example diabetics.

Owner: Summerlands Care Ltd

Person in charge: Lowela Alcazaren (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 29

Shared Rooms: 1

Rooms with ensuite WC: 29

Weekly Charges Guide: Personal Care Single £680 – £795 (These prices are only a guideline, please contact Summerlands to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Summerlands: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Summerlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews over all time. This Average Rating is also the rating value for Summerlands in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.813 for Summerlands is calculated as follows: ( (363 Excellents x 5) + (79 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 444 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Summerlands is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 8 Reviews ÷ 6.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Summerlands has a Review Score of 9.8 (9.813) from 37 Reviews


Average Ratings

  • Excellent
    33
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Summerlands?

  • Extremely LIKELY
    36
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Summerlands

  • Daughter of Resident/Service User
    25
  • Son of Resident/Service User
    8
  • Resident / Service User
    4

Since my mother became a resident only a couple of weeks ago the difference it has made to her physical and mental health has been amazing. Being in such a loving and genuinely caring environment has given her a new lease of life and taken all the stress and worry about her care off the shoulders of our family.
Summerlands has not only become my mums new home but a second home for us her family as we have been made to feel like part of the Summerlands family.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   4.8 out of 5

My father came to the home for respite care. he stayed as his health suddenly declined and he required end of life care. Summerlands is a have of love, care, dignity and support for residents and family, it felt like your own home. Every member of staff cared about every resident it felt like an extended family. words cannot express how grateful I am to all at Summerlands for the care my father received. He passed away 30/1/18 in a loving place.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   4.9 out of 5

Summerlands has a happy & warm atmosphere which is immediately apparent when you walk in the door. I know from both of my parents who spent different periods of time at Summerlands and in other nursing homes that food can be very important to an elderly person, meals at Summerlands are cooked on the premises and residents own preferences are accommodated where possible.
My father spent the last few months of his life in Summerlands. I found the staff to be extremely caring. He was treated with respect and dignity and the staff went above and beyond what I could have expected of them.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   4.3 out of 5

I had very good care. I knew I was well cared for when I woke in a hospital bed - with a view of the South Downs. Without knowing, I had been taken from my bed in Summerlands and taken to hospital. It took time for the facts to sink in. The night carer had come to my room and she decided I needed medical care and called the ambulance. I knew nothing of this until I asked some time later. I slept through the whole experience.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   5 out of 5

We have always found our mother's care to be very good. The staff are always happy, helpful and caring. There is always staff on hand if we have any queries and they go out of their way to reassure us.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   4.7 out of 5

My Mum stayed at Summerlands for 4 weeks as part of her recovery from a serious fall. In that time she experienced excellent care and support from the friendly and efficient staff and made rapid progress to the point where she was able to return home. As for the facilities, the rooms are well maintained and there is a light and spacious communal conservatory which is the focus for activities, refreshments and watching TV. The staff were helpful and attentive to the needs of residents and family alike and a cost that my Mum and I felt was reasonable given the quality of service. The owner and manager are very much involved in the day to day running of the home and regularly talk to visiting family about the well being of their family member. There are activities every day which are run with enthusiasm and a sense of fun which the residents clearly appreciate. This is undoubtedly the best care home I have seen.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   4.7 out of 5

The whole atmosphere of Summerlands is one of care, respect and friendliness. Lots of activities are available to stimulate the residents and plenty of good food. The rooms are kept clean and all is well managed. It's the nicest care home I've ever been in and that's quite a few.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   5 out of 5

"Everyone is very kind here", "it's a happy place"- two unsolicited comments from my 94-year-old mother who now lives in Summerlands care home.

I could not have found a better place or more patient and compassionate people to care for her. She is now very confused and muddled all the time but the staff are consistently gentle and loving towards her and all the other residents.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   5 out of 5

I am very happy here, the staff are very helpful. There are quite a lot of activities going on and the Activities Manager is very good at her job and interacts with all of us as a group and as individuals. The rooms are very clean and tidy and the food is excellent. The chefs look after us very well.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   5 out of 5

Mum moved into Summerlands 2016 with Dad moving in early 2017. I have nothing but praise for the care and attention they have received - both have been looked after very well with great improvement in their health since moving in. It's not the height of luxury but they both have very nice rooms which are always clean and tidy when I visit. The staff are very kind and friendly and go out of their way to help. There is a good range of activities to keep residents occupied. The cost is very reasonable and I have no hesitation in recommending Summerlands.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   4.8 out of 5

Well looked after and needs dealt with by all staff.
We are very happy to have found such a kind and caring home.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   5 out of 5

I love coming to Summerlands. I come three times a week. Everyone is so kind. The activities are marvellous and the food is always absolutely lovely. I like being with all the other residents in the lounge and find I am never short of company. The staff are marvellous, it goes without saying! You just have to ask and it is done immediately. I would recommend Summerlands to anyone.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   5 out of 5

I love coming to Summerlands for the day! I stayed at Summerlands for about 5 weeks after a fall and hip surgery. The care was excellent and I was made to feel very welcome. The food of course, is good and above all, the care and environment is brilliant.
After 5 weeks I went home and now return for the day care every fortnight.
I have no hesitation in recommending Summerlands to anyone looking for a care home. The hairdresser is an extra bonus at a reasonable cost.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   4.9 out of 5

We looked around other nursery/rest homes in the area after my mother was discharged from hospital after a fall in the garden. It was a breath of fresh air when we found Summerlands. The home was like "home from home", so ideal, the gardens were to die for as like my mother's garden. The staff treated my mum (and everyone there) like they were the most important lady in the house. The staff were all jolly, friendly, trustworthy and couldn't do enough fo us all as a family. She is at home now but when it comes the time to go into a home we would only take her to Summerlands.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   4.9 out of 5

I have, over around 5 years, looked at 3 high-quality care homes. I selected Summerlands because I felt warmth, kindness and it is small in a lovely house and didn't feel 'corporate'. It is privately owned and the owners are often there (only 30 people).
True: other care homes might be more glamorous and Summerlands, in some areas could do with 'a lick of paint', but the owners have just invested in a superb new kitchen. The garden is a delight for the frail and elderly.
They try hard with activities and have some 'star' staff. Kindness and hygiene are imperative when you are old. There are never any urine smells; I feel that Summerlands is a more family care home and having a 'hands-on' owner makes a big difference. I would like to see better lunch/dinner menus.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   4.5 out of 5

Mum liked Summerlands straightaway and we agreed. We now know that she is safe, well cared for and in excellent hands. The staff are welcoming, understanding, show kindness and compassion, and are very approachable. There is a relaxed atmosphere about the place and plenty of laughter amongst staff and residents. It is obvious that the happiness and wellbeing of residents is important to all that work there. They care about individual needs and take the time to get to know residents who are new. I liked the fact that the owner is a visible part of the team and available to discuss things with. The menus are varied and good quality which Mum really appreciates. The various activities available cater for everyone and are optional. The gardens and pond area are lovely and weather permitting Mum likes enjoying them. Everyone is respectful to residents and very professional in their work which includes communicating with family members when necessary. Thank you Summerlands, keep up the good work.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   4.7 out of 5

Excellent home, caring dedicated staff. My mother has been in Summerlands about a year, she is 96 and is in an environment where the family no longer worry whether she is safe as was the case when she lived on her own. She looks (and acts) 10 years younger!

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   4.9 out of 5

I feel extremely lucky that we found Summerlands when seeking a care home for my mother. It is welcoming, comfortable, clean, well-run and all staff are very caring. The gardens are lovely and there are lots of activities for residents. Elderly folk can be hard to please but nothing has been too much trouble to make my mothers settling in process a happy one.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   4.4 out of 5

My family and I am happy with mums overall care and are very happy with the daily activities that take place and keep her focused. Mum decided to stay long term very quickly and appreciates the company, facilities, activities and food.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   4.1 out of 5

My mother was in Summerlands for exactly a year. In this time staff were excellent, so caring and nothing was too much trouble for them. The room mum had was always clean and the staff so helpful. Mum died unexpectedly in her sleep on Easter Day night. The staff who cared for her that night were brilliant and we as a family (I have 3 siblings) are so grateful to them. She received wonderful care during the year and staff even visited her when she had a spell in hospital. The managers are excellent and always so helpful. We will miss going to the home and I would thoroughly recommend anyone going there.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   5 out of 5

We moved my mother into Summerlands just before Christmas 2015 and have been so impressed with every aspect ever since. Despite my mother's high standards on everything she is very happy at Summerlands and tells me it feels just like being in a luxury hotel.

Every aspect of the bed/sitting room my mother occupies was totally re-fitted and redecorated before my mother moved in, including the entire en-suite shower room, and to a very high standard and yet my mother has been encouraged to have personal touches added to make the room feel 'more like home', including shelves for her photos and pictures on the walls (the work done by the home's maintenance staff at no extra cost).

The owner is always available and does everything in her power to make all her guests (residents) to look on Summerlands as their own home.

I cannot fault any aspect of the home.

We feel extremely fortunate to have found this care home for my mother and I know my father would have been very impressed.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   5 out of 5

A very friendly caring care home, mum says the food is good and the staff are lovely, only complaint she would like a room with a shower.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   4.7 out of 5

Looking around the area with my siblings at about 10 homes, we were instantly drawn to this lovely, warm, clean, happy 'home'. 'Home' is the word the conjures up the ethos of this place.

The staff are exceptional, they all go over and above the average, each resident is treated as an individual, there is always something going on activity wise, for those who want it.
The care my mother receives is exceptional. I would be very happy to end my days in this lovely care home, and am so relieved that my mother is in the best place.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   4.8 out of 5

My sister and I reviewed the care home options in Haywards Heath and chose Summerlands and continue to be happy with the care facilities. My mother is happy and eating better, a balanced diet, enjoys company, spends her days in the day room taking part in the varied social activities. The home is run and managed by caring people, mums room was refurbished before she moved in on 26/10/15. The home is continually being refurbished and a new kitchen is being built to provide a better choice of meals and I believe a new dining room. Social activities excellent including chair exercises, art, flower arranging. A pantomime was held before Christmas, mum took part and sang and family were invited. Outings arranged for residents and care support.

How likely would you be to recommend Summerlands? Likely

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Average Rating:   4.7 out of 5

We moved my mother from her home to Summerlands just prior to Christmas. She has been made so welcome as we are whenever we visit. All staff are pleasant, caring and welcoming. The home is clean, meals are excellent and nothing appears to be too much trouble. I would highly recommend Summerlands to anyone looking for a caring environment which feels more like home than an institution.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   5 out of 5

Mum has just increased her visits to three days a week and this has made a massive difference to her mutual well being. She loves to come to Summerlands and really looks forward to being with other residents and staff and always enjoys the activities and lunch. I would not hesitate to recommend them as I feel mum is completely safe and well cared for. The staff go that extra mile to keep an eye on her especially when I am away. I am very confident with the care mum receives whilst with them.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   5 out of 5

Summerlands is very friendly place where each person receives the best care. They arrange lots of activities to keep minds and bodies working to the capabilities of the individual. Whenever we visit they always have a a smile and time to talk yo you if you have a problem.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has been given extra care during a difficult few months. All the staff and the owners of the home have been fantastic. I know she is safe and in very good hands at Summerlands.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   4.9 out of 5

Mum is 95 and always lived in the same house so it was imperative we chose the right home for her as this was going to be traumatic for her. Summerlands has been a wonderful place and is "home from home" everyone is so friendly and nothing is too much trouble. We were lucky enough to get a ground floor room, all newly decorated with carpets and curtains. Mum has settled well and I am very happy too. After being her carer for three years.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   5 out of 5

My mother moved into Summerlands in March 2015, within six weeks she no longer had her home, health or independence, at 91 very hard. All the staff at Summerfield treated her with care, respect and warmth. They took time to listen to her concerns and also to the family. When mum had urgent medical problem and needed to go into hospital they were very prompt. The staff visited her in hospital, and welcomed her home again. The food is excellent and the external facilities such podiatry, hairdresser well organised. All done with a smile.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   5 out of 5

Very caring, clean, and they keep me informed about my mother, also she is very happy there. The staff also are very helpful.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been at Summerland for almost a year now and she was made to feel at home straightaway. The management and staff are very helpful and friendly. If you have any concerns they are always willing to help. There have been many events through the year which have been fun and all the family are welcome.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   5 out of 5

Mum moved in after a deliberation on the 27/8/15. Until this date, mum lived in a detached bungalow in a picturesque village, on the edge of the Cotswold's. It was therefore a massive change for her. The staff from the owners to managers and carers have been excellent from day 1 and mum has settled in really well. She was worried about the food, which has proved not be a problem as she is eating really well and enjoying the variety. She has joined in a few of the activities including art classes and bingo which she has enjoyed. So far, everything is positive and it has been a real weight off our minds knowing mum is safe, being looked after well and happy.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   4.8 out of 5

Summerlands is fantastic. It is a caring and understanding facility with ample stimulation and activities. It is obvious to me that the staff have had proper dementia training and are lovely people too. My mum especially loves the food and they go out of their way to accommodate her individual tastes. Wonderful. Thank you.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   5 out of 5

My mother moved into Summerlands in March 2015, and she has settled very well. The staff are always kind, caring and friendly. They all wish to make residents feel catered and well cared for. The rooms are always clean and the food is excellent (all home cooked). It is not a grand care home but there is always a warm, welcoming atmosphere, and residents are very well cared for. Families and friends are welcome to visit, and take residents out. All in all, in my view, it is a truly wonderful care home.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   5 out of 5

The staff are welcoming and treat people kindly. The activities are varied and encourage people to join in. The activities co-ordinator takes a personal interest whether playing scrabble or taking residents out to the pond. The work done on the pond and garden is a great bonus stimulating residents and giving great pleasure.

How likely would you be to recommend Summerlands? Extremely Likely

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Average Rating:   4.4 out of 5

My father came to stay at Summerlands for 10 weeks while his wife was taken into hospital following a serious accident. He settled very quickly thanks to the kindness and patience of the wonderful staff. They gave him lots of reassurance which he needed due to his early dementia and the stress he was under. They were also very supportive to us a family. We visited every day and were always made very welcome. My father enjoyed the company of all the staff and other residents. There were activities every day. The staff even put the TV on in the lounge when they knew there was football on! My father particularly enjoyed the freedom of walking round the beautiful gardens. I would not hesitate to recommend Summerlands to anyone - it really feels like home. Every single member of staff (including kitchen and garden staff) were amazing!

How likely would you be to recommend Summerlands? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Submit a Review for Summerlands

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

October 2017

The Care Employer Award 2017

Recipient: Summerlands

Date: Tuesday 10 Oct 2017

more details

West Sussex Care Accolades

Recipient: Summerlands

Date: Tuesday 18 Oct 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Summerlands