Walstead Place

Scaynes Hill Road, Lindfield, Haywards Heath RH16 2QG
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9.6 132 Reviews
  • Walstead Place, Haywards Heath
Set in a 17th century manor house, Walstead Place is luxury care home in Haywards Heath. The dedicated team provides round the clock residential and dementia care on a permanent and respite basis, as well as compassionate end of life care.

Located in West Sussex, residents can enjoy quality facilities including beautiful lounges, an activity room and a hair and beauty salon. Each bedroom is tastefully decorated, and outside there is a beautiful, landscaped garden, perfect relaxing with loved ones.

There is always something to look forward to with a schedule of regular activities, events and outings in the home’s minibus.
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Care Provided by Walstead Place

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1675
  • Self-Funded Residential Dementia Care: from £1675
  • RESPITE Self-Funded Residential Care: from £1825
  • RESPITE Self-Funded Residential Dementia Care: from £1825

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Walstead Place for full pricing details and T&Cs.

Contact Walstead Place to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Walstead Place to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (11)

Walstead Place Reviews (132)

9.6

Walstead Place has a Review Score of 9.6 (9.633) out of 10, based on 21 reviews in the last 2 years.
Over all time Walstead Place has 132 reviews.

Overall Experience
  • 79
  • 44
  • 8
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Date Published
  • 132
  • 3
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  • 21
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Reviewer Connection to Walstead Place
  • 42
  • 21
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  • 9
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  • 4
  • 3
  • 3
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  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 132, showing 121-132
Review from Jackie B (Relative of Resident) published on 10 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A calm, comfortable house where my aunt spent the last five years of her life. She viewed her carers as her friends and not once did I visit to find her unhappy or complaining. She was well looked after in difficult circumstances and I can honestly say if I need care in the future this is a home I would
be happy to consider.
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Review from Anne D (Daughter of Resident) published on 9 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents both came together in May 2013 and my mother passed away August 2014 and my father passed in December 2016. I have been so very pleased with the care and attention given to them both. Your staff are so dedicated to the work and patients. They have created a friendly and warm atmosphere to
the residents and their relations. This last month has been so hard for me but everyone has been so very supportive and understanding. Thank you to Walstead Place, you are wonderful. All the best for the future.
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Review from Michael B (Resident) assisted by family/friend published on 23 December 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
1, Food very good with choices - Excellent.
2, Appreciated and encouraged to attend activities.
3, Personal care good and considerate.
4, Felt listened to - Very easy to communicate with - felt wishes of family listened to. Co-operative and friendly staff.
5, Excellent staff and flexible attitudes.
6,
Excellent activities coordinator.
7, All very polite, but welcoming too.
8, The gardens looked very good, but couldn't get out due to poor weather at the time.
Reply from Jacqueline Ferguson, Home Manager at Walstead PlaceThank you for taking the time to review Walstead Place, we really appreciate your feedback. At Walstead Place we take great pride in ensuring we deliver high quality care and facilities and are very pleased that you have a positive impression of our team and the quality care they provide. We always welcome comments and suggestions and the opportunity to improve and we hope you will continue to share your thoughts with us in the home in future.
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Review from Paul H (Son of Resident) published on 21 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Al the staff at Walstead Place are magnificent. The looked after my mum superbly and ensured the last 20 months of her life were happy ones. I would like to thank two carers in particular. In fact, one of the carers is one of the finest ladies I have had the pleasure of knowing. I cannot believe that
there is a more professional, caring and supporting group of people in any other care home. Thank you to Walstead Place Care Home. You are wonderful!
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Review from Susan C (Cousin of Resident) published on 10 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are wonderful, caring and thoughtful. I find my cousin very relaxed during ehr stay and her needs thoroughly.
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Review from A B (Stepson of Resident) published on 6 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepmother received excellent care when she was in Walstead Place Care Home.
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Review from Ron D (Friend of Resident) published on 24 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Set in a beautiful house, lovely atmosphere, very tranquil. Staff are friendly and helpful.
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Review from J S (Resident) published on 2 August 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I was under the mistaken impression that this was a convalescence home and I was hoping for care with other people recovering from operations etc. However, I found that it is a care home and all the residents with whom I came into contact had mental problems e.g. the lady in the room next to mine came
wandering into my room in her underwear etc. Everyone I spoke to just stared at me blankly. I was very disappointed. However, I must say the staff were all wonderful and I cannot praise them enough for all their work. They all deserve a medal for their patience and attention.
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Review from Helen G (Daughter of Resident) published on 20 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father stayed at Walstead Place for a weeks respite as my mum was ill. The staff were very professional and we received a very warm welcome. Dad had excellent care and I have no hesitation in recommending Walstead Place. I am very grateful to the staff for looking after him so well.
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Review from S D (Son of Resident) published on 24 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff provided excellent care both for my mother and for me as her son, in the last few weeks of life. Throughout her four years at Walstead the staff have helped and supported her in a very professional and caring manner, but also gave the extra mile to help, despite on many occasions being rather
short staffed.
Reply from Jacquie Ferguson, Home Manager at Walstead PlaceThank you for taking the time to review Walstead Place, we really appreciate your feedback. At Walstead we take great pride in ensuring we deliver high quality care and facilities. We regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.
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Review from Marlow L (Daughter of Resident) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To me, the most important aspects for a home for my mum was one where she would get the best care available, be treated with dignity, feel comfortable in her surroundings and live in a homely, friendly and clean but not clinical home. It was a pleasure to take mum into the large garden. The activities
offered and enjoyed by my mum were superb. I sometimes felt staffing levels could have been better at weekends. Vvisitors (dogs included) were always made very welcome. Mum was looked after very well, enjoyed her meals and was very happy there. As a daughter visiting my mum, I always felt Walstead was like home form home.
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Review from Nicola M (Daughter of Resident) published on 20 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
On entering Walstead Place you are welcomed into the homely, family atmosphere. The management are 'on the ball' and the staff are very caring, supportive and efficient. The staff work brilliantly as a team and will 'go the extra mile.' A particular feature is the imaginative and inclusive activities
programme which is adapted to suit the needs of the residents. The characterful surroundings and lovely gardens are a bonus.
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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Walstead Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.633 for Walstead Place is calculated as follows: ( (162 Excellents x 5) + (81 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 248 Ratings = 4.633
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Walstead Place is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (116)

Meet the Team (0)

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