Walstead Place Care Home

Scaynes Hill Road, Lindfield, Haywards Heath RH16 2QG

Walstead Place Care Home, Haywards Heath, West Sussex
Walstead Place Care Home, Haywards Heath, West Sussex
Walstead Place Care Home, Haywards Heath, West Sussex

Walstead Place Care Home is situated close to the West Sussex town of Haywards Heath, which makes it conveniently placed in relation to the main line commuter station to London and the main motorway network. Brighton and the South Coast are only 12 miles. Walstead Place is registered with the Care Quality Commission to provide both short and long-term care to elderly people requiring residential care.

The care home is set in its own beautiful gardens of some 2½ acres. Walstead Place dates back to 1852, being a typical gentleman’s residence of the 19th Century, in the small and delightful hamlet of Walstead, within a mile of the picturesque village of Lindfield where there is a post office, bank and many local shops and pubs.

Group: Caring Homes Group

Person in charge: Jacqueline Ferguson (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Hearing Impairment & Deafness • Motor Neurone Disease • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 37

Shared Rooms: 4

Rooms with ensuite WC: 41

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Walstead Place Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 16 Oct 2017

Please call 0808 223 5543 or email enquiries@caringhomes.org for further information about current Bed Vacancies at Walstead Place.

Reviews

9.5 Walstead Place Care Home has a Review Score of 9.5 (9.455)

The Review Score of 9.5 (maximum of 10) for Walstead Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Walstead Place Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.455 for Walstead Place Care Home is calculated as follows: ( (176 Excellents x 5) + (96 Goods x 4) + (36 Satisfactorys x 3) ) ÷ 308 Ratings = 4.455

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Walstead Place Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 17 Reviews ÷ 9 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Walstead Place Care Home?

  • Extremely LIKELY
    19
  • Likely
    4
  • Don't know
    1
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Walstead Place Care Home

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    6
  • Resident / Service User
    5
  • Cousin of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

Walstead Place feels like a proper name from the minute you enter the front door. We were always welcomed with a smile and friendly face.
The carers and staff all worked well together and were very helpful throughout my mothers stay. My mother was treated with dignity and compassion.

How likely would you be to recommend Walstead Place Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent home with lovely staff, most of whom have been there a long time. The home is run extremely well with staff showing so much care and compassion. This must surely be on of the best homes around.

How likely would you be to recommend Walstead Place Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was well cared for and felt very safe and secure after a recent spell in hospital. The care at Walstead Place made her recovery so much easier. Many thanks to all the wonderful staff.

How likely would you be to recommend Walstead Place Care Home? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I have nothing but praise for Walstead. It is an excellent, friendly, well run operation. The key to its success is it's dedicated, hard working, kind hearted staff. Our father who was very much a reluctant joiner was made to feel totally at home within two weeks of his arrival.
Walstead staff made so much time to chat to him and take interest in him and what he said.
He really values the effort they put in and the interest they showed in his past.
In common with so many of his fellow residents, he had several short stays in hospital.
He always longed to return to his familiar Walstead.
When he came back from these visits the standard of care and devotion from the staff was exemplary. I have no hesitation in recommending Walstead.

How likely would you be to recommend Walstead Place Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My father has very recently died at Walstead Place Care Home and I cannot thank the staff enough for the support that he was given during his last few weeks. Nothing was ever too much trouble and I was very comforted by the support of the staff during this time. It must have been particularly difficult for the younger members but they never wavered in their help and support.

How likely would you be to recommend Walstead Place Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Dad spent his final 2 years at Walstead Place. He was totally happy there and considered it firmly to be 'home'. I have nothing but praise for Walstead - a spacious, well-appointed building with beautiful gardens. But above all, the staff and management make it special. They were devoted and always cheerful. They treated Dad with great respect, dignity and professionalism. Their level of affection for him was wonderful - on the day he died several of the staff were in tears - this speaks volumes. I could not recommend Walstead highly enough.

How likely would you be to recommend Walstead Place Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother stayed at Walstead Place following a major stroke.
The care and support she received was fantastic.
I will always be grateful for the kindness and consideration they gave both her and myself.

How likely would you be to recommend Walstead Place Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My uncle was treated with care and respect, especially as he got older and became less mobile.
The staff were clearly fond of him and made him as comfortable as possible.

How likely would you be to recommend Walstead Place Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Efficient, well run with friendly staff. Delicious, nutritious and well-presented meals. Good personal security, pleasant conditions and good atmosphere.

How likely would you be to recommend Walstead Place Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall very good care home. Staff did stand out as being special. Meals good and leisurely.
Awkward doors for wheelchair and his zimmer was by his room so could never manage on his own.
Sometimes long wait 15-20mins when bathroom help was needed.
Activities are well arranged.
As winter arrived there was no fresh air. Heating, although obviously, it must be warm, was often rather excessive in his room.
Sadly broadband is not working in his room but could get it in a few places.
He was moved to be near family.

How likely would you be to recommend Walstead Place Care Home? Don't know

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

V. Helpful, caring, nice food, well looked after.

How likely would you be to recommend Walstead Place Care Home? Unlikely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I entered Walstead Place in a very frail condition following a kidney failure. The care I received met my needs and in seven months I had regained my lost weight and energy. I am about to have an operation to remove the failed kidney and will rely on Walstead Place to help me on the final path to a recovery to full health. My care always came with kindness and friendly cheerfulness and good cooking!

How likely would you be to recommend Walstead Place Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother spent at least 3 years at Walstead Place Care Home and although she had a degree of dementia, the home and staff etc. certainly made her final years enjoyable. There were no stipulations on visiting. The staff were always friendly and sociable. Every day there were activities, occasionally to different places in the minibus. Everybody that came with us to visit my mother could not speak highly enough of the home.

How likely would you be to recommend Walstead Place Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Excellent care of our father - standard of cleanliness of room a little below par.
Very good care also of us as members of the family - always time to talk and comfort us during dad;s long and slow decline.

How likely would you be to recommend Walstead Place Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

A calm, comfortable house where my aunt spent the last five years of her life. She viewed her carers as her friends and not once did I visit to find her unhappy or complaining. She was well looked after in difficult circumstances and I can honestly say if I need care in the future this is a home I would be happy to consider.

How likely would you be to recommend Walstead Place Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My parents both came together in May 2013 and my mother passed away August 2014 and my father passed in December 2016. I have been so very pleased with the care and attention given to them both. Your staff are so dedicated to the work and patients. They have created a friendly and warm atmosphere to the residents and their relations. This last month has been so hard for me but everyone has been so very supportive and understanding. Thank you to Walstead Place, you are wonderful. All the best for the future.

How likely would you be to recommend Walstead Place Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

1, Food very good with choices - Excellent.
2, Appreciated and encouraged to attend activities.
3, Personal care good and considerate.
4, Felt listened to - Very easy to communicate with - felt wishes of family listened to. Co-operative and friendly staff.
5, Excellent staff and flexible attitudes.
6, Excellent activities coordinator.
7, All very polite, but welcoming too.
8, The gardens looked very good, but couldn't get out due to poor weather at the time.

How likely would you be to recommend Walstead Place Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Jacqueline Ferguson, Home Manager at Walstead Place Care Home responded to this review on 22 Dec 2016:

Thank you for taking the time to review Walstead Place, we really appreciate your feedback. At Walstead Place we take great pride in ensuring we deliver high quality care and facilities and are very pleased that you have a positive impression of our team and the quality care they provide. We always welcome comments and suggestions and the opportunity to improve and we hope you will continue to share your thoughts with us in the home in future.

Al the staff at Walstead Place are magnificent. The looked after my mum superbly and ensured the last 20 months of her life were happy ones. I would like to thank two carers in particular. In fact, one of the carers is one of the finest ladies I have had the pleasure of knowing. I cannot believe that there is a more professional, caring and supporting group of people in any other care home. Thank you to Walstead Place Care Home. You are wonderful!

How likely would you be to recommend Walstead Place Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are wonderful, caring and thoughtful. I find my cousin very relaxed during ehr stay and her needs thoroughly.

How likely would you be to recommend Walstead Place Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Set in a beautiful house, lovely atmosphere, very tranquil. Staff are friendly and helpful.

How likely would you be to recommend Walstead Place Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

I was under the mistaken impression that this was a convalescence home and I was hoping for care with other people recovering from operations etc. However, I found that it is a care home and all the residents with whom I came into contact had mental problems e.g. the lady in the room next to mine came wandering into my room in her underwear etc. Everyone I spoke to just stared at me blankly. I was very disappointed. However, I must say the staff were all wonderful and I cannot praise them enough for all their work. They all deserve a medal for their patience and attention.

How likely would you be to recommend Walstead Place Care Home? Neither Unlikely or Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My father stayed at Walstead Place for a weeks respite as my mum was ill. The staff were very professional and we received a very warm welcome. Dad had excellent care and I have no hesitation in recommending Walstead Place. I am very grateful to the staff for looking after him so well.

How likely would you be to recommend Walstead Place Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff provided excellent care both for my mother and for me as her son, in the last few weeks of life. Throughout her four years at Walstead the staff have helped and supported her in a very professional and caring manner, but also gave the extra mile to help, despite on many occasions being rather short staffed.

How likely would you be to recommend Walstead Place Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Jacquie Ferguson, Home Manager at Walstead Place Care Home responded to this review on 23 Feb 2016:

Thank you for taking the time to review Walstead Place, we really appreciate your feedback. At Walstead we take great pride in ensuring we deliver high quality care and facilities. We regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.

To me, the most important aspects for a home for my mum was one where she would get the best care available, be treated with dignity, feel comfortable in her surroundings and live in a homely, friendly and clean but not clinical home. It was a pleasure to take mum into the large garden. The activities offered and enjoyed by my mum were superb. I sometimes felt staffing levels could have been better at weekends. Vvisitors (dogs included) were always made very welcome. Mum was looked after very well, enjoyed her meals and was very happy there. As a daughter visiting my mum, I always felt Walstead was like home form home.

How likely would you be to recommend Walstead Place Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My stepmother received excellent care when she was in Walstead Place Care Home.

How likely would you be to recommend Walstead Place Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On entering Walstead Place you are welcomed into the homely, family atmosphere. The management are 'on the ball' and the staff are very caring, supportive and efficient. The staff work brilliantly as a team and will 'go the extra mile.' A particular feature is the imaginative and inclusive activities programme which is adapted to suit the needs of the residents. The characterful surroundings and lovely gardens are a bonus.

How likely would you be to recommend Walstead Place Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Job Vacancies

Staff Profiles

Jaquie

Jaquie Ferguson

Job Title: Home Manager

Joined: 2001

Description:

Jacquie’s primary responsibilities are to provide
quality care to all clients, oversee and maintain the smooth running of the business on a day to day basis, maintain standards in accordance with the regulations, and also ensure that the home is
optimally marketed.

She enjoys the daily contact with the residents, their families and all the staff. She also enjoys ensuring that the home is able to provide the appropriate care to all clients while maintaining their independence, privacy and the right to choose.

Jacquie has vast experience in the care of the elderly. She is a registered nurse with over 25 years experience, mainly in elderly care, having worked in nursing homes as an RN and eventually a Home Manager, and further went on to work as operations/area manager for a large healthcare company. She came back to the role of Home Manager as she missed the role and working in a care home.

She achieved her Registered Managers Award in
2001. Jacquie is passionate about person centred care and believes in using an individual’s life history when planning their care. As a manager she is passionate about dementia care and has completed a leadership course on this subject.
She has achieved many things in her life but her
greatest achievement, and what she is most proud of, is having three great children and seeing them through school and into good careers.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Walstead Place Care Home