Walstead Place

Scaynes Hill Road, Lindfield, Haywards Heath RH16 2QG
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9.6 132 Reviews
  • Walstead Place, Haywards Heath
Set in a 17th century manor house, Walstead Place is luxury care home in Haywards Heath. The dedicated team provides round the clock residential and dementia care on a permanent and respite basis, as well as compassionate end of life care.

Located in West Sussex, residents can enjoy quality facilities including beautiful lounges, an activity room and a hair and beauty salon. Each bedroom is tastefully decorated, and outside there is a beautiful, landscaped garden, perfect relaxing with loved ones.

There is always something to look forward to with a schedule of regular activities, events and outings in the home’s minibus.
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Care Provided by Walstead Place

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1675
  • Self-Funded Residential Dementia Care: from £1675
  • RESPITE Self-Funded Residential Care: from £1825
  • RESPITE Self-Funded Residential Dementia Care: from £1825

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Walstead Place for full pricing details and T&Cs.

Contact Walstead Place to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Walstead Place to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (11)

Walstead Place Reviews (132)

9.6

Walstead Place has a Review Score of 9.6 (9.633) out of 10, based on 21 reviews in the last 2 years.
Over all time Walstead Place has 132 reviews.

Overall Experience
  • 79
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Date Published
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Reviewer Connection to Walstead Place
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Total of 132, showing 81-100
Review from Diana C (Daughter of Resident) published on 20 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care for the residents is excellent. Carers are kind and helpful - especially with my mother who has dementia.
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Review from Alastair J (Son of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely caring staff who do everything they can to make Mum's stay as nice as it can be.
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Review from Penny C (Respite Resident) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coming here for respite has exceeded all my expectations! I have a lovely en-suite room downstairs, with views of the garden. The staff are so kind and caring. Meals are first-class - delicious! Every need I may have is catered for, I am so pleased that I am here for 3 weeks.
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Review from Helen F (Daughter of Resident) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Whilst there are some lovely staff at Walstead Place - this was marred by the attitude of the manager, so I moved Mum out. I was also disappointed that Mum was placed in a room not suitable for her needs. Having to go down in a stairlift to shower meant she had two showers in three months. The day she
moved in (at 11 am) - I called three times for her to be updated. This didn't happen until 20.30 - the manager thought this was acceptable!
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Review from I M (Son of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Walstead Place for a short time last year. The staff could not have done more for her and she was really well looked after. The staff were amazing, from cleaners to kitchen assistants and carers, who were all very polite and courteous. The food was wonderful, even providing halal
food for my mother. Her room was spacious, very clean and overall, had a lovely homely feel to it. Thank you all.
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Review from Paul J (Son of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Given the current inability to be present, it is difficult to be specific, but occasionally it feels as if the odd staff member is not as attentive as others. Generally though, the overall atmosphere and service is excellent.
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Review from Richard S (Ex Family Member) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle was at Walstead Place for a short time last year. The staff could not have done more for him and were brilliant from cleaners to kitchen assistants and carers. The food was first class and all made fresh on a daily basis and he could request food or drink at any time of the day or night. The
home is very clean and does not smell at all like some care homes do. My uncle was very happy there. The staff have kept the home very safe during the covid pandemic.
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Review from Lucie W (Friend of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Walstead Place is a beautiful care home on stunning grounds, with an amazing level of care. There is a lovely feel and atmosphere in the home, as well as friendly and professional staff. Thank you.
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Review from Karen D (Daughter of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care Walstead Place has given to my mother. Over the last few months, when we have been in lockdown and in the dark days of January, the staff at Walstead Place have worked hard to keep the care home a safe, friendly and welcoming environment for the residents. I would
definitely recommend Walstead Place to my friends.
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Review from Mark F (Son of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Again, my sincere appreciation for the constant sacrifice and hard work done by the staff to keep the residents safe, healthy and active. My Mum is delighted with the Home and I never hear a criticism. Well done to all and keep up the excellent work and hopefully, soon this Pandemic will be sorted out
and we can return to visit our loved ones.
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Review from Jack M (Resident) published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Endless trouble with the body hoist. The reserve hoist does not work at all.
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Review from Dorothy B (Respite Resident) published on 8 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy and comfortable. All staff are kind and helpful. Thank you very much.
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Review from J D (Daughter of Resident) published on 3 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have been resident at Walstead Place for a year. They have very different needs but both have had excellent care from the friendly caring staff who always have time for a chat and an update. During these difficult COVID-19 times, the home has managed the situation extremely well and the staff
are always cheerful, despite everything!
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Review from A W (Son of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to all the staff at Walstead Place who have done a brilliant job caring for my father and ensuring the devastating coronavirus stays outside the home. During totally challenging times their focus has been on the residents and their wellbeing and the results speak for themselves.
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Review from Emma W (Daughter of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Walstead Place is a very caring environment. My father is very well looked after. The staff are friendly and always happy to talk about any concerns I might have. There is a lovely atmosphere in the home.
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Review from J T (Respite Resident) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was happy to be staying in such a nice care home with good staff and service together with lovely surroundings. It was my first experience and would come again should the necessity arise.
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Review from Mark T (Son of Resident) published on 18 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was a resident at Walstead Place for only a short while but he was made to feel welcome and valued from day 1. He built a rapport with the staff and he felt safe and secure at Walstead Place. This residential home was his own and first choice and the staff fulfilled his expectation. Thank
you.
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Review from J K (Daughter of Resident) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother came here, after having lived at a home with a live-in carer. To start with, she seemed to spend a lot of time in her room. However, once an activity coordinator joined the home, she really integrated into life at Walstead. All the carers really looked after her very well and were attentive,
caring and friendly to us all. The kitchen team are excellent too, certainly for mum's dietary needs. While at Walstead, my mother's social skills improved and she enjoyed her time here.
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Review from J P (Sister-in-law of Resident) published on 3 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience has been a positive one. From opening the front door, which is always opened quickly to leaving, the staff are always friendly and helpful and our resident is happy and comfortable - which of course is our main concern. We always seem to have issues with clothes but, with so many residents,
it is a great problem.
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Review from J S (Wife of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our first experience of residential care. Very thorough input from staff to ensure clients needs were covered. Homely atmosphere. Staff very empathetic and supportive of client and carer. My first break in many years and felt confident my husband was well cared for. Just as important for me. Thank you.
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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Walstead Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.633 for Walstead Place is calculated as follows: ( (162 Excellents x 5) + (81 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 248 Ratings = 4.633
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Walstead Place is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (116)

Meet the Team (0)

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