Walstead Place

Scaynes Hill Road, Lindfield, Haywards Heath RH16 2QG
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9.6 132 Reviews
  • Walstead Place, Haywards Heath
Set in a 17th century manor house, Walstead Place is luxury care home in Haywards Heath. The dedicated team provides round the clock residential and dementia care on a permanent and respite basis, as well as compassionate end of life care.

Located in West Sussex, residents can enjoy quality facilities including beautiful lounges, an activity room and a hair and beauty salon. Each bedroom is tastefully decorated, and outside there is a beautiful, landscaped garden, perfect relaxing with loved ones.

There is always something to look forward to with a schedule of regular activities, events and outings in the home’s minibus.
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Care Provided by Walstead Place

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1675
  • Self-Funded Residential Dementia Care: from £1675
  • RESPITE Self-Funded Residential Care: from £1825
  • RESPITE Self-Funded Residential Dementia Care: from £1825

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Walstead Place for full pricing details and T&Cs.

Contact Walstead Place to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Walstead Place to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (11)

Walstead Place Reviews (132)

9.6

Walstead Place has a Review Score of 9.6 (9.633) out of 10, based on 21 reviews in the last 2 years.
Over all time Walstead Place has 132 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Walstead Place
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Total of 132, showing 61-80
Review from Maureen T (Resident) assisted by family/friend published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant stay.
Reply from Home Manager, Home Manager at Walstead PlaceOn behalf of the Walstead Place team, we would like to thank you for your great feedback. Thank you again for your review.
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Review from C L (Son of Resident) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum received very good care during her four-and-a-half-year stay at Walstead Place Care Home. The care staff were very caring and supportive of the family.
Reply from Home Manager, Home Manager at Walstead PlaceWe are so pleased to read your wonderful comments about the care your mum received; I will pass your feedback on to the team at Walstead Place.
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Review from Lynn W (Respite Resident) assisted by family/friend published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My respite visit was a facility I required at the time and served my needs. I would not hesitate to return in future should I need more care.
Reply from Home Manager at Walstead PlaceI am pleased your respite stay met your needs and look forward to welcoming you again should you need it. Thank you for your review.
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Review from Jonathan B (Son of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Everything was okay apart from the toilet, which was far too high.
Reply from Home Manager, Home Manager at Walstead PlaceThank you for your review. Your feedback will be passed on to the team.
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Review from S S (Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff, without exception, are so kind and caring. Nothing was too much trouble. The programme of activities was well thought out and delivered and completely inclusive.
Reply from Home Manager at Walstead PlaceWe would like to thank you for your words of kindness which are very much appreciated. We try to make our activities interesting and inclusive for all our residents. All comments will be passed on to the team and thank you again for the review.
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Review from Jill F (Daughter of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been made to feel so welcome. Every time I visit she tells me how kind all the staff are. She thinks the food is excellent and the house is very homely. We cannot thank everyone enough for helping us in our hour of need.
Reply from Home Manager, Home Manager at Walstead PlaceThank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother is receiving such great care at Walstead Place and will pass on your kind comments to the whole team.
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Review from Margaret T (Friend of Resident) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Walstead to anyone looking for a care home. Walstead is very clean, serves good food and have the most wonderful and caring staff who look after them and entertain them.
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Review from Melanie S (Daughter of Resident) published on 11 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Walstead Place for respite care following an illness. She was very weak when she arrived and after just the first week the difference was very evident. She has told me she loves the food, it is amazing and the staff are wonderful. She has been there over Christmas which has been very
reassuring for the family as everyone has been very kind, caring and supportive to her. I would highly recommend Walstead Place whether that's for respite or long term care.
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Review from F D (Daughter of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident for only three weeks but received the kindest, most compassionate care from the staff at Walstead Place. She could not have had more attentive staff from the management team, carers, cleaners and housekeeping staff. As a family, we felt so beautifully cared for ourselves during
every visit, telephone call and enquiry about Mum. It was truly a home from home during the last few weeks of her life's long journey. Thank you to all who knew her.
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Review from P G (Husband of Resident) published on 2 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife attended Walstead Place for a seven-day respite. She was very happy there, felt safe and thoroughly enjoyed her stay. The entire staff were very kind and approachable during her stay.
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Review from Jenny D (Daughter of Resident) published on 12 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the staff at Walstead Place enough. Mum was in the home for 3 weeks, she received very good care all done with love during those weeks. She was clean, comfortable and kept safe. She sadly died there and this was handled with love, care and support to her children and grandchildren. This
has continued after her death.
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Review from Steven B (Respite Resident) assisted by family/friend published on 12 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy time. The staff were lovely, will come again.
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Review from Sally L (Daughter of Resident) published on 2 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed for a week in Walstead Place after a spell in hospital to recover and gain confidence to return home. She and I found the care that she received exemplary. All the staff, without exception, were so very kind to her and they were all so friendly. I noticed, when visiting, that the residents
were treated with respect and kindness. The home was very cosy and welcoming.
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Review from A P (Niece of Resident) published on 1 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 92-year-old aunt became a resident at Walstead Place Care Home after a short period of respite there. At home she was isolated and becoming more withdrawn, she had carers but her care needs had become greater than what they could provide. Since being at Walstead she has once again become the aunt
I knew and has flourished with the stimulation, on hand care and good food provided. Last Sunday she became acutely unwell and it was through the prompt action of the staff managing the situation very well that the outcome was a positive one. My aunt was taken to hospital for treatment, but all the way through this episode Walstead have kept me informed as to what news they had. Thankfully, my aunt is now back 'home' at Walstead and many of the guilt feelings I might have had about her not ending her days in her own home have been assuaged by the fact she is so well cared for and happy at Walstead.
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Review from Karen P (Daughter of Resident) published on 27 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Seems fine although mother is sad and grieving for her husband.
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Review from S G (Wife of Resident) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband had two weeks respite and seemed content and found the food and care excellent.
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Review from M B (Husband of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is well cared for and when problems (falls etc) happen we are kept informed.
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Review from K R (Daughter of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was very poorly when he came to the home from the hospital after a fall at home. He has various health problems and had lost a lot of weight and become very fragile. He received a huge welcome when he arrived at Walstead Place, and the staff couldn't have been more caring and showed more empathy.
He has come on leaps and bounds since being here, has gained back his appetite and started walking again.
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Review from Tricia L (Daughter of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent staff. Good communication with staff on any matter.
Regular reviews take place. All staff are caring and helpful. Mum is very happy in this home.
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Review from M M (Son of Resident) published on 20 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
in these difficult times, I cannot think how Walstead Place management and staff could have done any better caring for my mother. Both the physical care (food/medicine etc) and mental care (staff chats and activities) are as good as we dare to hope for. And, importantly, I know my mother would say exactly
the same. Just look forward to being able to take her out from Tuesday.
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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Walstead Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.633 for Walstead Place is calculated as follows: ( (162 Excellents x 5) + (81 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 248 Ratings = 4.633
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Walstead Place is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (114)

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