Walstead Place

Scaynes Hill Road, Lindfield, Haywards Heath RH16 2QG
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9.6 132 Reviews
  • Walstead Place, Haywards Heath
Set in a 17th century manor house, Walstead Place is luxury care home in Haywards Heath. The dedicated team provides round the clock residential and dementia care on a permanent and respite basis, as well as compassionate end of life care.

Located in West Sussex, residents can enjoy quality facilities including beautiful lounges, an activity room and a hair and beauty salon. Each bedroom is tastefully decorated, and outside there is a beautiful, landscaped garden, perfect relaxing with loved ones.

There is always something to look forward to with a schedule of regular activities, events and outings in the home’s minibus.
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Care Provided by Walstead Place

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1675
  • Self-Funded Residential Dementia Care: from £1675
  • RESPITE Self-Funded Residential Care: from £1825
  • RESPITE Self-Funded Residential Dementia Care: from £1825

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Walstead Place for full pricing details and T&Cs.

Contact Walstead Place to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Walstead Place to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (11)

Walstead Place Reviews (132)

9.6

Walstead Place has a Review Score of 9.6 (9.633) out of 10, based on 21 reviews in the last 2 years.
Over all time Walstead Place has 132 reviews.

Overall Experience
  • 79
  • 44
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Date Published
  • 132
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Reviewer Connection to Walstead Place
  • 42
  • 21
  • 16
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  • 9
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  • 4
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Total of 132, showing 21-40
Review from S B (Daughter of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother always appears well turned out, staff have clearly cared for her personal needs. She is increasingly more settled and content despite her level of confusion.
The activities are varied and designed to stimulate engagement with life but also are supported by staff to ensure all residents
who want to can participate irrespective of their physical or mental capacity.
Staff always know where my mother is as soon as I walk through in the door before I even ask! They are fully involved in the personal relationships with their residents.
Food is excellent and plentiful. Monitoring of liquids is carried out routinely.,
The grounds allow for residents to be outside as much as good weather allows and are encouraged to take part in gardening activities such as baskets/planting.
Excellent care all round. My mind is always at peace now.
Reply from Jacqueline Ferguson, Home Manager at Walstead PlaceThank you so much for your wonderful feedback, it's lovely to see that your mother has settled in and is engaging with all of our activities! We're so happy to hear that your mind is at peace with your mother's care at Walstead Place, our team really appreciates your recognition of all they do and will be delighted to hear your comments.
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Review from Helen T (Daughter of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, kind and friendly staff. Clean and lovely rooms. The main meals could have been better.
Reply from Home Manager, Home Manager at Walstead PlaceMany thanks for taking the time to leave a review for Walstead Place and for the positive feedback about our home and team. All your feedback has been shared with the home manager and team. We aim to take all feedback on board and continually improve the care and services we offer to our residents and their families.
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Review from Gillian B (Daughter of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Provided much-needed help at late notice, showed understanding in practical ways, and allowed me to also help myself. Gave a beautiful room with lovely views which was part of healing. Care is the most important part of your work which was excellent. My thanks to you all.
Reply from Home Manager, Home Manager at Walstead PlaceThanks, Gillian for taking the time to leave us a review and for your kind words about the care and team at Walstead Place. Your feedback will be shared with the team.
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Review from Bernice M (Respite Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Respond well and quickly, day and night, to call button for help and always cheerful and going the extra distance. Food varied and tasty. Chose to come here as first choice after previous respite care.
Reply from Home Manager at Walstead PlaceWe are delighted to hear you chose to stay at Walstead Place and were happy with your stay. The care and services we deliver, as a team, to our residents and families are extremely important to us. Your feedback will be shared with the team. Thanks once again for such lovely comments.
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Review from J S (Respite Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The facilities were adequate and clean when I arrived. As far as I know, maintenance cleaning was done during my stay. Bedlinen was changed during my stay as necessary.
Appliances, TV, and central heating were reliable. Personal attention was very well done. Call out times and repair durations were
reasonable.
Reply from Home Manager at Walstead PlaceThank you for taking the time to leave us a review following your stay at Walstead Place. We are happy to hear your positive feedback and will pass your kind words to the whole team. Many thanks for your review.
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Review from C G (Cousin of Resident) published on 17 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a nasty fall and a ten-month stay in hospital, my cousin became a resident at Walstead. Thanks to the very warm welcome from the staff and residents she settled straight away. She loved to join in with activities, especially carpet bowels! I can't express highly enough how caring the staff
are nothing is too much trouble. Sadly almost five years to the day my cousin passed away with two wonderful carers by her side. Walstead is a wonderful place for your loved ones.
Reply from Home Manager, Home Manager at Walstead PlaceThank you so much for your kind words and recognition of the team at Walstead Place. Your cousin was a joy and a pleasure to look after here for the past five years. We are really sorry for your loss, and we will all miss her, but very much appreciate your review and your comments will be passed on to the team.
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Review from A G (Husband of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife arrived here three weeks ago from the hospital after fracturing her pelvis in two places when she fell in the garden. She could hardly walk when we brought her in, in a wheelchair. Three weeks later she walked out with just a little help from her frame. This is all the result of good respite
care and encouragement from the staff to get her up and walking. Thank you all very much.
Reply from Home Manager, Home Manager at Walstead PlaceThank you for your review and positive comments regarding Walstead Place and the team who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
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Review from Jacqui S (Daughter of Resident) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first enquiry to Mum's arrival, the team at Walstead Place have been kind, patient and supportive. Mum received such a warm welcome for her respite stay and is loving the newly refurbished bedroom.
Reply from Home Manager, Home Manager at Walstead PlaceThank you Jacqui for taking the time to leave us a review and for your lovely comments about the team at Walstead Place. It is wonderful to hear she is enjoying her respite stay and the newly refurbished bedroom. Your feedback will be shared with the team.
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Review from David H (Next of Kin) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Walstead Place Care Home is second to none. My sister has never looked better, due to the magnificent care by the cheerful staff.
I will always be grateful to all the guidance and management and, ultimately, her safekeeping and it's good to know that when I leave, she is 100% safe, so I would recommend
this lovely care home to anyone.
Reply from Home Manager, Home Manager at Walstead PlaceThank you for taking the time to leave us a review and for your wonderful comments about our home, team, and care that your sister is receiving. Your feedback will be shared with the team.
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Review from L F (Grandson of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Walstead Place are always catering to those with different needs. They are a friendly team, full of joy. Despite all odds, they always manage to make sure that each resident is well looked after. Wonderful team!
Reply from Home Manager, Home Manager at Walstead PlaceThank you for taking the time to leave us a review and for your wonderful comments and recognition of the team at Walstead Place. Your feedback will be shared with the team.
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Review from T P (Granddaughter of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Walstead Place is a fun and friendly care home, full of joy and compassion for family and their loved ones. The staff are lovely and go to far lengths to provide for the residents.
Reply from Home Manager, Home Manager at Walstead PlaceThank you for taking the time to leave us a review and for your lovely comments about our home and team. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from C W (Wife of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband spent nine days at Walstead Place on respite, to allow me some time off from caring for him. He has Vascular Dementia so did not tell me much of his experience as could not remember. The first impression I got from delivering and collecting him, visits made by our daughter while I was away
and phone calls made was that this is a well-run home, the staff are friendly and caring and his every need was met. We will be returning.
Reply from Home Manager, Home Manager at Walstead PlaceThank you for taking the time to leave us a review and we are pleased to read your lovely comments about our home, team and the care your husband received. We look forward to welcoming him back. Your feedback will be shared with the team.
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Review from N S (Respite Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came for a week's respite care after a cancer operation (a mastectomy). Walstead Place is very near home. A friend had had a longer stay over Christmas and recommended it and my mother was here twenty years ago! Was accommodated in a very similar room opening on the garden so I had a good idea of
what to expect. The staff were, without exception, cheerful and caring and the midday meal very good. I'm altogether very satisfied with my stay and have no complaints.
Reply from Home Manager, Home Manager at Walstead PlaceThank you for taking the time to leave us a review, we are pleased to read that you were satisfied with your stay and that the team supported you following your operation. Your comments will be shared with the whole team.
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Review from M G (Friend of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a close friend of the family and have been for many years. I have visited the care home a few times and each time I have been greeted by such friendly staff who always make me feel welcome. It has a very friendly atmosphere and feels like a happy family. The care home always looks clean and fresh
and has lovely smells coming from the kitchen. Each time I visit my friend she says how she gets cared for so well and whatever she needs they will get!
Reply from Home Manager, Home Manager at Walstead PlaceThank you for your lovely comments about the care your friend is receiving and we are pleased you enjoy your visits to the home. Your feedback will be shared with the team.
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Review from D H (Son of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother considers the staff are very kind and will help whenever it's needed. The home organises many activities and these are well received by a large majority of the residents. Although the building has a dated appearance it has a very warm and friendly environment in which to live.
Reply from Home Manager, Home Manager at Walstead PlaceThank you for your kind words and recognition of the team at Walstead Place. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from J F (Friend of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For many years I have known my friend and when she came into the care home I thought I was going to miss her but since she has been a resident living at Walstead I have visited her often and we have had such fun together. The activities are fantastic, the food is amazing. The staff and management are
so welcoming.
Reply from Home Manager, Home Manager at Walstead PlaceThank you for your wonderful comments about the home and team at Walstead Place. We are pleased you are enjoying coming to visit, spending time with your friend and having fun getting involved in the activities. Your comments have been passed on to the team who will be delighted to hear your feedback.
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Review from J G (Grandson of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandfather stayed at Walstead Place and the management was very helpful when I needed advice on my grandfather. They gave me a lot of information. The staff were always friendly and always made sure my grandfather looked presentable and regularly gave him a shave. My grandfather was always smiling
and enjoyed his stay and would like to come back in the future.
Reply from Home Manager, Home Manager at Walstead PlaceWe are so pleased to read your wonderful comments about the care your grandfather received and that he enjoyed his stay with us and we look forward to welcoming him back in the future. Your feedback has been shared with the team.
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Review from Kay P (Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident here at Walstead Place Care Home now for six years and five months. During this time the staff have been wonderful and supported me despite experiencing difficult times coping with a diagnosis of Bipolar. I have maintained being in remission here despite difficult times.
Reply from Home Manager, Home Manager at Walstead PlaceThank you Kay for taking the time to leave a review for Walstead Place and we are pleased to read your lovely comments about the care and support you have received from the team. Your feedback will be passed on to the team.
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Review from Doreen W (Wife of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband came in for respite with a view to permanent residency. The staff were very caring. They made him very comfortable. The food was good and varied and they encouraged him to eat when he didn't feel like it. The staff made every effort to keep him mobile. The room and surroundings were pleasant.
Reply from Home Manager, Home Manager at Walstead PlaceThank you Doreen for taking the time to leave us a review and we are pleased to read your lovely comments about the care your husband received. Your comments have been passed on to the team who will be delighted to hear your feedback.
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Review from J L (Resident) assisted by family/friend published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall experience of my 3 weeks of respite care has been very good. The staff have been excellent to myself and my family (visitors). Activities were excellent and the meals very good. The room was comfortable with a nice outlook and en-suite. Facilities I have felt very safe. My only concern was
that no one checked that I was taking my medication (brought from home), although I am capable of doing that myself (which I did) and the staff may well have been aware of that (as discussed with my son).
Reply from Home Manager, Home Manager at Walstead PlaceThank you for taking the time to leave us a review and we are pleased to hear you enjoyed your respite stay at Walstead Place, including your room, activities and food. All your comments have been passed on to the team.
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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Walstead Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.633 for Walstead Place is calculated as follows: ( (162 Excellents x 5) + (81 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 248 Ratings = 4.633
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Walstead Place is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (115)

Meet the Team (0)

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