Walstead Place

Scaynes Hill Road, Lindfield, Haywards Heath RH16 2QG
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9.6 132 Reviews
  • Walstead Place, Haywards Heath
Set in a 17th century manor house, Walstead Place is luxury care home in Haywards Heath. The dedicated team provides round the clock residential and dementia care on a permanent and respite basis, as well as compassionate end of life care.

Located in West Sussex, residents can enjoy quality facilities including beautiful lounges, an activity room and a hair and beauty salon. Each bedroom is tastefully decorated, and outside there is a beautiful, landscaped garden, perfect relaxing with loved ones.

There is always something to look forward to with a schedule of regular activities, events and outings in the home’s minibus.
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Care Provided by Walstead Place

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1675
  • Self-Funded Residential Dementia Care: from £1675
  • RESPITE Self-Funded Residential Care: from £1825
  • RESPITE Self-Funded Residential Dementia Care: from £1825

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Walstead Place for full pricing details and T&Cs.

Contact Walstead Place to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Walstead Place to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (11)

Walstead Place Reviews (132)

9.6

Walstead Place has a Review Score of 9.6 (9.642) out of 10, based on 22 reviews in the last 2 years.
Over all time Walstead Place has 132 reviews.

Overall Experience
  • 79
  • 44
  • 8
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Date Published
  • 132
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  • 22
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Reviewer Connection to Walstead Place
  • 42
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  • 9
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  • 4
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  • 1
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Total of 132, showing 41-60
Review from G O (Wife of Resident) published on 20 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, friendly place.
Reply from Home Manager, Home Manager at Walstead PlaceMany thanks for your positive review. Your feedback has been passed on to the team who will be delighted to read your comments.
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Review from M D (Wife of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It was reassuring to know that my husband was safe and comfortable and being well cared for in my week's absence. Thank you.
Reply from Home Manager, Home Manager at Walstead PlaceMany thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from Gillian W (Daughter of Resident) published on 27 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Walstead Place for five years. The care and attention she has received has been exemplary. The staff are efficient and well trained and also very caring, not just to the residents but to the relatives too. The food is good and weekday activities (my mum's particular favourite)
are outstanding. The staff are a friendly, happy crew with the tone being set by management.
Reply from Home Manager, Home Manager at Walstead PlaceWe are so pleased to read your wonderful comments about the care your mother receives, Gillian; the team were thrilled with your feedback, especially about the activities, as we strive for person-centred care for all our lovely residents.
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Review from Helen O (Daughter of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just dropped my dad back from a day out and the staff welcome him back like he is one of the family.
The team of carers are so friendly and really care about what he has done.
It is lovely to see my dad laughing and smiling and remembering so much more. This is all thanks to the interactions that
he is having with the team at Walstead and the fact that he is sleeping and eating so well.
This month I was really pleased with the clocks changing to be able to get to the care home in time to take him out for a walk after supper.
Thank you so much for all you do, it is great to visit him and see him so happy.
Reply from Home Manager, Home Manager at Walstead PlaceThank you for taking the time to leave us such a fantastic review, Helen! We're happy to hear that your dad is receiving such great care at Walstead Place, he is certainly part of the family here. I will pass on your kind comments to the whole team.
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Review from Matt W (Son of Resident) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Walstead has a wonderfully positive atmosphere, with much laughter between staff and residents. Carers are happy to help and show great warmth and empathy to everyone's needs. The feel is very engaging and the staff are friendly and engaging.
Reply from Home Manager, Home Manager at Walstead PlaceThank you for your warm words, Matt. Lovely to hear that you find the atmosphere at Walstead Place to be positive and filled with laughter between staff and residents. We certainly like it that way and take pride in providing a welcoming and engaging environment for our residents. We will make sure to share your comments with our team as they will be thrilled to know that their efforts are appreciated. Once again, thank you for your kind words.
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Review from Amanda M (Daughter of Resident) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone and I mean everyone is fantastic and really care about making the residents feel like they are at home. The support my mum has been given is exceptional as is the support and advice I have received.
Reply from Home Manager, Home Manager at Walstead PlaceThank you for your kind words, Amanda. We are thrilled to hear that Walstead Place has provided exceptional support and care to both you and your mother. Our goal is to make our residents feel like they are at home, and we are glad that we have been able to achieve that for your family. Thank you once again for your lovely feedback and for choosing us to be a part of your loved one's journey. I will pass on your feedback to everyone!
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Review from Jackie W (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An excellent afternoon tea party at Walstead Place. The 40's, 50's and 60's singer did a wonderful job of entertaining all the residents. The staff and residents all joined in the singing and some dancing! Great fun all around, thank you.
Reply from Home Manager, Home Manager at Walstead PlaceThank you so much for taking the time to leave such a lovely review. It's always wonderful to see our residents and colleagues come together to enjoy events like this, and we're glad to hear that everyone had a great time singing and even dancing! We strive to provide a warm, welcoming atmosphere where residents can feel comfortable and engaged, and your kind words are a great encouragement for us. Thank you again for your kind words and we hope to see you again soon for more fun-filled events and activities. Your feedback will be passed on to the team.
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Review from Thomas J (Resident) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the home to be very comfortable with very helpful staff serving nutritious food at meal times etc.
Reply from Home Manager, Home Manager at Walstead PlaceThank you for taking the time to share your positive experience at our care home, Thomas. We are thrilled to hear that you find our home comfortable and that our staff are providing a helpful service. Our team takes pride in providing nutritious and satisfying meals to our residents, and we are delighted that this is being appreciated. It is wonderful to have you as part of our community, and we look forward to continuing to provide the highest quality of care.
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Review from D C (Respite Resident) published on 2 March 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I stayed for ten days but am afraid I was disappointed. I booked for two weeks but stayed for ten days. I wanted rehab for two weeks but found the rehab was not what I expected. I was charged for two weeks although I stayed for ten days as the experience was not at all suitable as I was led to be expected.
I think the charges were too much for only ten days. The staff were excellent, and very caring, hoping to hear from you.
Reply from Home Manager, Home Manager at Walstead PlaceThank you for your feedback. We are pleased to hear that you are happy with the team at Walstead Place. We are always looking to learn and improve the services we offer and I would be happy to arrange a time to speak with you directly.
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Review from Peter M (Son of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Walstead Place for nearly five years and she feels secure and happy due to the kindness and professionalism of the management and staff and the friends she has made in her time there.
The staff coped extremely well during the very difficult period of the pandemic and
despite having to wear face coverings all day and dealing with relatives' concerns, they remained positive and in good humour, doing their best to carry on as normal.
Although not like the Ritz, Walstead is homely rather than clinical and Mum regards it as her stately home.
Reply from Home Manager, Home Manager at Walstead PlaceThank you for sharing your positive experience with Walstead Place, Peter. It's great to hear that your Mum has felt secure and happy during her five-year residency with us at her stately home. It is also wonderful and heart-warming to hear that Walstead Place has a homely feel for you and your Mum. Thank you again for taking the time to share your experience. I have passed on your kind words to the team.
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Review from Mark T (Son of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum had enjoyed several stays at Walstead Place, until her sudden passing in December 2022. She was looked after right up to the end with one of the carers present at the moment of passing. She even had a warm cup of tea at the side of her bed.
Reply from Home Manager, Home Manager at Walstead PlaceWe are so sorry to hear about your mother's passing, Mark, and want to extend our deepest condolences to you and your family. It is truly heart-warming to hear that she was well taken care of by our staff. At Walstead Place, the care and well-being of our residents is of the utmost importance to us, and we strive to provide a comfortable and supportive environment for everyone. It means a lot to us that your mother had a joyful experience, and we are honoured to have been able to be a part of her life. Your comments have been passed on to the team.
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Review from S P (Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I found the staff very welcoming and helpful.
The room is comfortable but the bed making poor.
Breakfast poor, especially porridge. Other meals satisfactory.
Activities well led.
Reply from Home Manager at Walstead PlaceNothing is more important to us than providing the highest quality care to our residents and we always want to learn from the experiences of the people in our care. I have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.
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Review from W M (Brother of Resident) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late father was a resident at Walstead Place several years ago and his treatment was exemplary.
Unfortunately, my sister has developed a mixed dementia and is now coming towards the end of a 6 week's respite stay at Walstead Place having begun to struggle in her own home. I am delighted to say that
standards remain very high at Walstead Place. She has been treated with the utmost care and respect, and without a doubt, she has flourished during her stay. She has gained weight, become far less anxious and is no longer socially withdrawn - she has been actively participating in home activities. She looks 10 years younger!


A sincere thanks to all staff at Walstead Place, this is a Care home with a capital "C".

Reply from Home Manager, Home Manager at Walstead PlaceThank you for your kind words and recognition of the team at Walstead Place. We are so pleased to read your wonderful comments about the care your father received and your sister now receives with us. The team join me in thanking you for your positive comments.
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Review from Francis W (Respite Resident) published on 23 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy here, staff very kind.
Reply from Home Manager, Home Manager at Walstead PlaceThank you for your review and lovely comments, Francis. Our staff who work hard to deliver high standards of quality care at all times. The team join me in thanking you for your positive comments.
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Review from J P (Resident) published on 2 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring people. I felt at home straight away with the staff. Food very well presented and willing to help with any problems.
Reply from Home Manager at Walstead PlaceThank you for your lovely comments about Walstead Place, the team are thrilled to hear this feedback. We're happy to hear that you are receiving such great care here as we strive for person-centred care for all of our residents.
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Review from Linda B (Daughter of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I needed respite at short notice for my 86-year-old mother after a fall. They went out of their way to accommodate her. The staff were brilliant, nothing was too much trouble, they have an open door policy which makes life much easier. I would not hesitate to use them again.
Reply from Home Manager, Home Manager at Walstead PlaceThank you, Linda, for your review, we are so pleased to read your comments about the respite stay your mother had at the home. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from P L (Resident) published on 4 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoy my life here at Walstead Place Care Home.
Reply from Home Manager at Walstead PlaceThank you very much for your kind words. Nothing will stop us from delivering outstanding care for our residents at Walstead Place. The team join me in thanking you for your positive comments.
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Review from M P (Son of Resident) published on 21 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother very much enjoyed her stay and I was confident she was well cared for.
Reply from Home Manager at Walstead PlaceOn behalf of the Walstead Place team, we would like to thank you for your wonderful feedback about your mum’s stay. Thank you again for your review.
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Review from J P (Daughter of Resident) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The most important aspect of Walstead Place Care Home is, for me, highly satisfactory and that is that our dad is happy there, well cared for and treated with respect. The motivation and jollity of the care and support team are a joy to witness. Thank you for doing all you can to make Dad's end-of-life
days comfortable.
Reply from Home Manager, Home Manager at Walstead PlaceMany thanks for your positive review, our staff at Walstead Place are highly motivated to deliver person-centred care. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from Shani D (Niece of Resident) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful home, staff are very friendly and make the service users feel at home. Walstead Place does not feel like a care home, it feels just like a home should be - warm, welcoming and clean. I would not hesitate in recommending this home.
Reply from Home Manager at Walstead PlaceWe would like to thank you for your words of kindness which are very much appreciated. All comments will be passed on to the team - they will love hearing that their home feels warm, welcoming and clean. Thank you again for the review.
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Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Walstead Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.642 for Walstead Place is calculated as follows: ( (173 Excellents x 5) + (81 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 260 Ratings = 4.642
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Walstead Place is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (111)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Walstead Place to verify any information. View our terms and conditions. Walstead Place has an Enhanced Service - more info.