Hardwick Dene

Hardwick Lane, Buckden, St Neots PE19 5UN

Hardwick Dene is located in the quiet village of Buckden and was built in the 1920s as an Edwardian Gentlemen’s country residence. The home itself is set on spacious grounds with local wildlife adding to its character.

The home has had a major extension built in 2010 which provides excellent new services for residents. The extension opening was attended by the Mayor and was featured in the local papers. Everyone who attended the opening commented on the excellent job and agreed that Hardwick Dene has really evolved into a great home.

There is a very experienced care team who really understand the needs of residents. Great attention is given to care planning so that all residents are cared for in a way that they still maintain their independence and dignity.

Group: Sohal Healthcare Ltd

Person in charge: Paula Coyle (Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Mental Health Condition

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 40

Shared Rooms: 5

Rooms with ensuite WC: 30

Weekly Charges Guide: Personal Care Single from £800 , Personal Care Shared (per person) from £600 (These prices are only a guideline, please contact Hardwick Dene to find out the exact price for your requirements.)

Facilities & Services: Day Care • Independent Living Training • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Hardwick Dene: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.6 (maximum of 10) for Hardwick Dene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Hardwick Dene in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for Hardwick Dene is calculated as follows: ( (73 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.8 Points relating to the number of positive Reviews for Hardwick Dene is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 3 Reviews ÷ 10 Target = 0.300

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Hardwick Dene has a Review Score of 8.6 (8.550) from 8 Reviews


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hardwick Dene?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hardwick Dene

  • Daughter of Resident/Service User
    4
  • Brother-in-law of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Stepdaughter of Resident/Service User
    1
  • more

The home is lovely, staff are great and good facilities. Staff do a great job in all aspects clean and tidy.

How likely would you be to recommend Hardwick Dene? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Since mum came into the home she hasn't had any bouts of hallucinations etc. I'm sure it's due to the care and company that she gets. I have complete confidence in the staff and know that she will be well looked after if she is ever ill. Many thanks.

How likely would you be to recommend Hardwick Dene? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

The end of life care for my mother was outstanding. Nothing was too much trouble from acquiring specialist equipment and the support of outside agencies to the endless cups of tea and coffee and hugs when we cried.
The staff sat with the family, chatted and listened and made us smile. The staff all do a most amazing job and we are so grateful for everything.

How likely would you be to recommend Hardwick Dene? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My sister-in-law was discharged from hopsital in a confused state on the 28th of January, having been admitted on the 20th of January after a fall at home. She is 84 years old, frail and confused and was taken to the home by a volunteer and virtually left to her own devices.

My wife and I travelled 40 miles to be with her but being of similar age, realised we could do very little for her. We rang several care homes but it was Hardwick Dene who immediately said they would accept her and have been superb with her ever since.

How likely would you be to recommend Hardwick Dene? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Mum was cared for professionally but more importantly as one of the family. Staff were excellent over Mum's 6-year stay, we can't thank them enough for their care of what could be described as a strong-willed. Brilliant in every way and would advise you to consider this home for your relative or friend. It was always good to come away from the home knowing Mum was safe and in good hands.

How likely would you be to recommend Hardwick Dene? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Became a full time resident following several periods of respite. My mum preferred to live at home but due to advanced Alzheimer's that was no longer possible. The staff were very sympathetic to my mum and family during the transition in a very compassionate way.

How likely would you be to recommend Hardwick Dene? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I cannot praise Hardwick Dene enough, the care and attention my stepmother had was extremely good, any time I asked for some small thing for her, they sorted it out immediately. In her last hours they were very attentive to her and us, she enjoyed her short stay with them until she became ill again. When she was going to them three times a week earlier in the year for day care, she loved it. I was at peace knowing she was fully cared for plus they made sure she ate and drank properly. I wish all care homes were as good.

How likely would you be to recommend Hardwick Dene? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Hardwick Dene exudes warmth and compassion from day one. Having cared for my mother for 7 years myself, I wanted a cosy homely feel for her to feel safe. Management and Staff are all so wonderful and committed. Initially Mum stayed for respite but was soon happy to stay longer, she is very happy and loves the super home cooked food and many activities on offer. She always looks very well cared for and has her hair done each week. Staff are so caring and always take time with visitors, nothing is too much trouble. The home is clean and the room is comfortable with en-suite. I cannot praise Hardwick Dene enough. The atmosphere is so relaxing and its always a pleasure to visit.

How likely would you be to recommend Hardwick Dene? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Hardwick Dene

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

October 2013

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hardwick Dene