Hardwick Dene

Having had previous experience of family in residential care I am completely overawed by the care given at Hardwick Dene. The atmosphere is very calm and the staff are without a doubt completely professional and caring, all being very attentive with smiles and kind words, recognising individual's needs. There are spaces for quiet time and/or activities with everyone encouraged to be a part of the family. It is very apparent that there is a huge amount of thought 'behind the scenes' by a dedicated group of people whose vocation is clear to see. I have absolute belief that my aunty is receiving wonderful care and I also feel cared for and welcome when visiting. In what is clearly a very difficult and challenging time for all involved I cannot praise the team at Hardwick Dene enough, thank you so much to all.

The staff are professional and good-natured, providing care for the residents with respect and empathy. The emphasis is placed on dignity and quality of life.

My father has been a resident now for two years, all the staff are brilliant and it feels like one big happy family. They go the extra mile where residents are concerned and always make the family welcome to.

My husband has just had his first experience of respite in Hardwick Dene. Although very pleased to see me when I picked him up after his week’s stay he straight way said to the staff “I shall be back” which was a very good indication that he had enjoyed his stay. I was very impressed by how friendly, helpful and efficient all the staff were. Hopefully he shall “return” for his next respite week. Thank you all so much.

My husband is happy, well looked after. Amazing activities dail. Staff considerate, professional and lovely. I would highly recommend if you are thinking of a home for someone you love. It is just the place.

My Dad went into Hardwick Dene in May 2021. We were very worried about him and how he would settle. He has settled well thanks to the care and attention the staff have given him. He is relaxed and content. The setting of Hardwick has suited my Dad really well as it's surrounded by beautiful countryside and it's very peaceful. During the summer months, the marquee in the garden was put to good use with the residents enjoying live music and gentle exercise. The food is good and my Dad has gained a little weight since arriving at Hardwick. The staff and management are a very cheerful and happy group of people who are constantly chatting, caring, laughing with the residents. Unfortunately due to Covid visiting has been more structured with an appointment system in place. The staff make sure we have regular contact with Dad with two visits per week but more if there are extra spaces which there quite often is.

There is a lovely garden area for the residents to enjoy; a new marquee which they use a lot, weather permitting. The residents themselves seem to be relaxed and happy.

Very happy with Hardwick Dene overall.

Very happy with the service I get from Hardwick Dene. I have full confidence that my father is being looked after well, with all his needs met, during these strange times and even in normal times. Father had an outpatient review appt at the hospital, the review went ahead via telephone call with a member of the carer staff with him. With my father being in Hardwick Dene it has taken a lot of pressure off me during the Covid pandemic. I love the Facebook entries as it shows all the activities they are doing, and all they can to entertain the residents.

Over the last 3-months, it has been a difficult time for all, we appreciate the care and safety shown to residents, and we are indebted to the staff for the professionalism. Although we have not been able to visit, we have been able to communicate through WhatsApp telephone and Zoom meetings. Our appreciation and thanks go to you all.

The kindness, care and compassion shown by the staff at all levels are excellent at Hardwick Dene. I am confident our mother receives the best care, nothing is too much trouble for the staff. She is safe and comfortable in her surroundings. The activities fit the needs of residents who enjoy many events. Sadly the coronavirus has greatly impacted in terms of visiting, but we have been able to speak to staff and our mother via the telephone and WhatsApp, there have also been Zoom quizzes. Management has kept us up to date with the situation, and a Zoom meeting was very helpful. In my view, management acted very promptly and professionally in closing the home to visitors at the very beginning of the pandemic, and we thank them wholeheartedly for all their hard work in keeping the home safe. It has and continues to be a difficult time, and we wish the staff and residents well. Thank you.

Thank you.

If I ever have to go into a care home, this is the one I would like to be in.

The food is excellent and plentiful, with biscuits at coffee or tea time. The rooms are kept very clean.

Hardwick Dene has always been very welcoming and have kept me up to date regarding my mother's condition. At first, she was encouraged to mix with other residents and join in activities although this is no longer possible the home is giving her a high standard of care suiting her needs as best they can. I am confident that my mother is being looked after as well as is possible in difficult circumstances.

During this time, mum was well cared for and loved. Specifically, during her last few days, the staff were very caring to both mum and family members, to the extent that a room was made available for family who lived some distance away and wanted to be close during her final hours.

My mum is well cared for and very happy there. We are pleased that she is taken out a lot and she is very happy.

Food prepared on site and well presented and appetizing.

This 'home' ticks all the boxes for residents and family. Our children live quite a distance from the home but if they are concerned their contact, by phone, is met with courtesy and if 'Dad' is able to hold a conversation the phone is handed over to him. I am treated like a member of the 'family' and occasionally stay for lunch and shared Christmas dinner with the residents. The use of facebook actively links family members with their Father, who appears on many outings. He doesn't knit, paint or read books so local outings are very important for his wellbeing. When he is ill the staff inform me straight away and the Doctors were known to him before he went into the home which has helped tremendously. So we are confident with the 'care' he is receiving and the attitude and sensitivity everyone has shown.

I am constantly impressed by the level of care and concern for both residents and visitors. I am always made to feel welcome at any time of the day.