Rose Cottage provides social care for older people and has been doing so since 1985. Rose Cottage began as a home for 3 older people and has steadily grown over the years as demand for this type of service has increased.
The home retains a homely feel even though they now provide care for a number of older people. All accommodation is at ground floor level and the home has many attractive features. The team strive for their best and are always looking for ways to improve and fine tune the provision.
Group: Greensleeves Care
Person in charge: Jennifer Dade (Manager)
Local Authority / Social Services: Cambridgeshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 38 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Admission Information: An assessment will be required prior to admission. Ages 65+.
Single Rooms: 38
Rooms with ensuite WC: 35
Facilities & Services: Palliative Care • Respite Care • Own Furniture if required • Smoking not permitted • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Visiting:
Visitors welcome at any time
Parking:
Parking in front
Latest Care Quality Commission* Report on Rose Cottage: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Rose Cottage is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Rose Cottage in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.575 for Rose Cottage is calculated as follows: ( (194 Excellents x 5) + (91 Goods x 4) + (10 Satisfactorys x 3) + (4 Very Poors x 1) ) ÷ 299 Ratings = 4.575
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.921 Points relating to the number of positive Reviews for Rose Cottage is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.6 Target = 0.921
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Rose Cottage has a Review Score of 9.5 (9.496) from 25 Reviews
Review submitted from a Website Submission by Diana S (Niece of Resident) on Wednesday 2 May 2018. Relates to March 2018.
Our 97 yr old Aunt was fortunate to be in Rose Cottage, and was well cared for and looked after in a kind and professional manner. Nothing ever seemed to be any trouble - all the staff were kind and patient. All the family were very happy with Rose Cottage and its lovely garden.
How likely would you be to recommend Rose Cottage? Extremely Likely
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Review submitted from a Website Submission by Enid e (Resident) on Wednesday 2 May 2018. Relates to May 2018.
My days in this Home have been very happy. The carers are very kind, help is constant. Meals are nicely presented and appetising and medical attention has also been very good. There are daily programmes for social events. I was so pleased to move from another home in this County. My room is very pleasant with a double aspect. I do wish the Wifi connection was better in my room. I have had to move out to do this survey. Having had to leave my home as I can no longer cope. I deem myself very fortunate to be living here.
How likely would you be to recommend Rose Cottage? Extremely Likely
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Review submitted from a Website Submission by Denise (Daughter of Resident) on Monday 30 April 2018. Relates to April 2018.
My mother has resided here for two years and has had excellent care throughout. Staff are friendly, professional and keep me well informed.
How likely would you be to recommend Rose Cottage? Extremely Likely
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Review submitted from a Website Submission by Laura P (Daughter of Resident) on Saturday 21 April 2018. Relates to April 2018.
My mum came to Rose Cottage initially as respite. She has mild dementia and initially, she struggled to settle and was a bit challenging. We weren't sure if she would be able to remain but the staff persevered and she is very well settled now and I feel as more time goes by, they understand her needs better and are therefore able to meet them.
Mum's physical health has improved greatly since she came to the home in November and she really enjoys the daily activities. Generally, communication is good and if I email or call I get a prompt response. I always feel very welcome when I visit.
The only thing I would say is difficult is when someone presses their call button it bleeps loudly and repeatedly near my mum's room and it's very irritating for her and even for me as a visitor. If there could be some other way staff could be alerted without this it would be a big improvement.
How likely would you be to recommend Rose Cottage? Extremely Likely
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Review submitted from a Website Submission by Jeanne J (Daughter of Resident) on Tuesday 17 April 2018. Relates to March 2018.
My mum went to live in Rose Cottage in November 2017, unfortunately, she passed away in March 2018. I believe the care she received was first class in all aspects. She was able to join in activities which were held daily within the home and she particularly enjoyed the outside entertainers who occasionally visited the home in the afternoons. As her health deteriorated she required more care which was excellent they not only cared for her but also helped the family through this difficult period. Mum was 97 when she passed away she had never required residential care before last year so I cannot compare with any other homes but, I can honestly say I had no complaints.
How likely would you be to recommend Rose Cottage? Likely
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Review submitted from a Website Submission by Richard S (Nephew of Resident) on Friday 13 April 2018. Relates to April 2018.
A warm and friendly atmosphere. Good food and selection with respectful care.
Pleasant surroundings with activities and outings.
How likely would you be to recommend Rose Cottage? Extremely Likely
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Review submitted from a Website Submission by Jill P (Daughter of Resident) on Wednesday 11 April 2018. Relates to March 2018.
My mother resided in Rose Cottage for 3 years until she passed away peacefully last week. I cannot thank Rose Cottage enough. The support and the staff are not only carers but have become my friends too. The care and the home are wonderful and I wouldn't hesitate to recommend it.
How likely would you be to recommend Rose Cottage? Extremely Likely
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Review submitted from a Website Submission by F B (Daughter of Resident) on Saturday 8 April 2017. Relates to April 2017.
My mother came in for a period of respite at Rose Cottage and had a very happy stay. She will be coming back later in the summer. She looked very happy when we collected her. The staff were great and her room was so pretty with the garden outside. Thank you.
How likely would you be to recommend Rose Cottage? Extremely Likely
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Review submitted from a Website Submission by John H (Son of Resident) on Wednesday 22 March 2017. Relates to January 2017.
The staff at Rose Cottage Residential Home are simply magnificent. They provide a very personal, emotional bond with the residents. My mum was with them for 8 months and in a very short while they had become her friends as well as her carers. They treated mum with the utmost dignity and respect and went way beyond our expectations. The food is excellent and is freshly prepared and cooked on the premises. It is extremely nutritious with plenty of choice. The rooms are tastefully decorated and well maintained and mum was made to feel very much at home. Whilst quality control surveys establish a standard of care those same quality control processes do not do justice to the level of personal commitment and support that the staff provide to the residents. Every last one of them genuinely went out of their way to make mum's stay comfortable and enjoyable. The care and support that was given to mum in her last days was beyond anything I could have expected.
How likely would you be to recommend Rose Cottage? Extremely Likely
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John Tillisch, Owner at Rose Cottage responded to this review on 26 Mar 2017:
Thank you for your excellent review. Our staff will be very pleased to receive such an accolade. It was a pleasure to have cared for and known your mother. Thank you again,
Review submitted from a Website Submission by Annette (Daughter of Resident) on Friday 17 March 2017. Relates to January 2017.
On visiting my Mother during the six years she chose to live at Rose Cottage all the staff greeted me with a smile as I arrived. They were never impatient with the residents and always very helpful and caring. There was always some stimulating activity for the residents to take part in. After the severe fall, my mother had before Christmas 2016 I cannot praise the care given. When I reported that mum could come out of hospital to an "interim" bed the assistant manageress said she could return to Rose Cottage as it "was her home". They nursed her superbly and also gave the family such support as she became weaker. When she died aged 102 there was no rush to clear the room, her name was left on the door " it was a matter of respect" was the reply when I thanked them. Mum always said it was the best thing she could have done moving there. The garden is wonderful too.
How likely would you be to recommend Rose Cottage? Extremely Likely
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Review submitted from a Website Submission by Angela W (Daughter of Resident) on Thursday 16 March 2017. Relates to January 2017.
The care my mother received at Rose Cottage Residential Home was excellent. She was treated with love, kindness and respect in all aspects of her care.
She was gently encouraged to participate in the activities and events which were provided on a regular basis. She enjoyed the chats she shared with all the staff, and would share a smile and a laugh with them.
Her family were always made to feel welcome and were able to join in with the activities with her.
The 'end of life' care she received could not have been done better. She was comforted and helped along her journey, and the staff could not have been kinder to us, as her family. Nothing was too much trouble, and we were certainly helped by making a very difficult time a little easier.
How likely would you be to recommend Rose Cottage? Extremely Likely
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John Tillisch, Owner at Rose Cottage responded to this review on 17 Mar 2017:
Thank you so much for taking the trouble to give us such a positive review. The staff will be delighted to have received such praise for their work. We shall miss mum and of course all of you who have become such familiar faces to us all. Thank you again
Review submitted from a Postal Card by Ian W (Nephew of Resident) on Monday 9 January 2017. Relates to September 2016.
Friendly staff, clean premises. Food good. Interaction with clients could be improved by spending more time with them.
How likely would you be to recommend Rose Cottage? Likely
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John Tillisch, Owner at Rose Cottage responded to this review on 09 Jan 2017:
Thank you for taking the time to complete the review of Rose Cottage. We appreciate the feedback. We are one of very few homes which provide a counsellor to spend one-to-one time with people living in the home. She arranges to spend time specifically with those who want to see her and everyone is free to avail themselves of this service at no cost to our clients at any time.
Review submitted from a Postal Card by J B (Friend of Resident) on Monday 9 January 2017. Relates to November 2016.
I have had one relative and one friend reside at Rose Cottage over a period of nine years. I have nothing but praise for the management and care staff- all are exceptional!
How likely would you be to recommend Rose Cottage? Extremely Likely
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John Tillisch, Owner at Rose Cottage responded to this review on 09 Jan 2017:
Thank you for taking the trouble to complete the review on carehome.co.uk. We are very pleased to receive your very positive comments about Rose Cottage and I am glad that we were able to fulfil the trust you placed in us all those years ago.
Review submitted from a Website Submission by Karen S (Daughter of Resident) on Wednesday 2 November 2016. Relates to July 2016.
This is a lovely care home in truly beautiful surroundings but despite assurances, I soon discovered that the staff were completely unequipped to deal with my Mother who has early to mid-term dementia.
The staff were very friendly and I am not blaming them. I feel that the home should not take people with dementia unless some very intense training is undertaken.
I did only pay a deposit but since collecting Mum after a stay of only one afternoon have not even received a phone call of explanation.
How likely would you be to recommend Rose Cottage? Extremely Unlikely
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John Tillisch, Owner at Rose Cottage responded to this review on 23 Nov 2016:
We are very sorry to read your review and comments relating to the poor care. Clearly, we failed this particular person. We have to balance the views expressed here with the very many positive reviews we receive, both on this website and from families who write to us, thanking us for the good care received over the course of YEARS. I understand that the person in our care who was with us for less than 12 hours, made it very clear she did not want to stay with us soon after arriving, and we cannot keep people against their will. However, we can understand the disappointment in our service as expressed here and can only apologise that we did not meet your expectations.
Review submitted from a Website Submission by Sheila R (Daughter of Resident) on Sunday 19 June 2016. Relates to May 2016.
My mother lived at Rose Cottage for nearly four years after the death of her husband. She weighed just over 7 stones on arrival (due to depression and the awful stress of my father's last illness). She was treated with great kindness; fed with appropriate and appetising food; kept spotlessly clean; encouraged to participate in many of the activities; and found two excellent friends.
When much later she became terminally ill, the staff looked after her even though she was eventually bedridden; this was a great deal of work as she needed the kind of 24-hour care usually provided in a nursing home. I am so grateful that they saved her from the disruption that hospitalisation causes. She died in May this year and I was able to be with her; it was peaceful and pain free for mother and comforting to be with people who knew and cared about her.
May I end my life somewhere like this.
How likely would you be to recommend Rose Cottage? Extremely Likely
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John Tillisch, Owner at Rose Cottage responded to this review on 20 Jun 2016:
Thank you so much for you lovely review. It was a pleasure to have looked after mum. The sad thing is when a resident passes on, we also lose the family who have become our friends and form part of landscape of the home. We shall miss her and you, but you know you are always welcome and we look forward to seeing you again.
Review submitted from a Postal Card by Angela N (Daughter of Resident) on Thursday 9 June 2016. Relates to November 2015.
Mother was a resident at Rose Cottage form March 2015 until her death on 1st Dec 2015. The care she received was v. good - Managers in particular were very helpful and caring. Food was excellent and dining room was welcoming and very beautifully set up. Activities were varied and much appreciated.
How likely would you be to recommend Rose Cottage? Extremely Likely
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John Tillisch, Owner at Rose Cottage responded to this review on 14 Jun 2016:
Thank you very much for your positive review of Rose Cottage. We appreciate all feedback and are happy to know you were very satisfied with the management, facilities, and general standards within the home. We were glad of the opportunity to care for your mother. Thank you.
Review submitted from a Website Submission by Lesley W (Daughter of Resident) on Wednesday 11 May 2016. Relates to December 2015.
Although my mum was only in Rose Cottage for the last 6 weeks of her life, we greatly appreciated the quality of her care during her time there. The staff and carers were always friendly and helpful. Mum enjoyed the excellent meals and looked forward to the daily programme, helping to keep the residents active and entertained. It was a great comfort to us to know that mum was in such caring hands during her last few days.
How likely would you be to recommend Rose Cottage? Extremely Likely
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John Tillisch, Owner at Rose Cottage responded to this review on 13 May 2016:
Thank you for your very positive endorsement of our service which is appreciated. It means a lot to our staff to know they provided a good service and that they cared well for your mother. The feedback is very helpful to us to know what we are doing right or what needs to be improved. It also helps inform others looking for good care homes what others think of our service.
Review submitted from a Postal Card by S R (Daughter of Resident) on Monday 25 April 2016. Relates to March 2016.
Friendly and well managed care home. Liked the dining room with windows on both sides overlooking beautiful, well managed gardens. Always tablecloths and cloth napkins in napkin rings on table and flowers very nicely presented.
How likely would you be to recommend Rose Cottage? Extremely Likely
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John Tillisch, Director at Rose Cottage responded to this review on 25 Apr 2016:
We appreciate your positive feedback and we are glad to know you liked the environment!
Review submitted from a Postal Card by Christine P (Daughter of Resident) on Monday 18 April 2016. Relates to January 2016.
My mother had been a resident at Rose Cottage for ten years. Throughout her stay there she was treated with great care and dignity. The staff and management were unfailingly friendly and would always have time for her. As she grew more frail her needs increased greatly but the staff rose to the challenge. I would not hesitate to recommend Rose Cottage to anyone looking for a care home and am very grateful to everyone there for providing such a safe haven for my mother in her last years.
How likely would you be to recommend Rose Cottage? Extremely Likely
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John Tillisch, Director at Rose Cottage responded to this review on 21 Apr 2016:
Thank you for your complimentary feedback. For us, it was always a pleasure to look after mum and after 10 years at Rose Cottage, we are delighted to receive such a positive review. Mum was always a kind and gentle person and it was a always a privilege to have cared for her over the 10 years she was with us.
Review submitted from a Postal Card by J H (Daughter of Resident) on Monday 18 April 2016. Relates to February 2016.
My father spent his last 3 years at Rose Cottage. The care was excellent. He had an ideal room which gave him privacy and views over the countryside which he enjoyed. The staff care was excellent and he was able to join in many of the activities held at Rose Cottage and he particularly liked the outings. He loved his food which was well prepared. His family appreciated the care he had in his lately.
How likely would you be to recommend Rose Cottage? Extremely Likely
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John Tillisch, Director at Rose Cottage responded to this review on 18 Apr 2016:
Thank you very much for your very positive feedback. We are glad that your father was happy here and we shall certainly miss him! We always appreciate feedback and we are grateful that you took the time to complete the review. Best wishes to you.
Review submitted from a Postal Card by L F (Daughter of Resident) on Thursday 7 January 2016. Relates to August 2015.
My mother was a resident at Rose Cottage for 11 and a half years until her death this August. The staff are very friendly and caring and I knew that mum was in the best place for her. Odourless and warm. Given that Rose Cottage is a residential home, I feel that the care mum received was excellent and as a qualified nurse myself, am aware that it is one of the best homes in the area. It was mum's 'home' in the full sense of the word, especially at the end, for which I will be ever grateful.
How likely would you be to recommend Rose Cottage? Extremely Likely
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Review submitted from a Postal Card by M C (Daughter of Resident) on Wednesday 23 December 2015. Relates to December 2015.
My mother lived in Rose Cottage in late summer 2015. She was 98 was in possession of her faculties and was very sociable, but frail, though she could walk with a wheeled frame. She wanted a home with company, conversation, activity, good quality environment (especially food) and safe, accurate management of her health and medication. She found all these at Rose Cottage and felt very fortunate that a place had been available. The staff were friendly, caring and engaged with residents. She especially enjoyed the garden and areas to sit outside and sing the praise of Rose Cottage to all her visitors.
How likely would you be to recommend Rose Cottage? Extremely Likely
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John Tillisch, Owner at Rose Cottage responded to this review on 23 Dec 2015:
Thank you for your very positive review and we are very pleased that your mother enjoyed her relatively brief stay with us. She was certainly a very alert 98 year old and clearly enjoyed the experience of living a in an active community. We were very sorry that her health deteriorated suddenly and that her stay with us was foreshortened but we are glad that she was happy during her stay with us.
Review submitted from a Postal Card by J D (Daughter of Resident) on Monday 23 November 2015. Relates to August 2015.
From the management to all the staff my mother was cared for in a warm homely and safe environment. She was there for respite periodically for three to four years and a permanent resident for eighteen months. At all times she was clean, bathed regularly helped to dress if required. food choices good and well cooked. Medication administered correctly, some care reports left in the room so I could verify what she told me as she had dementia (e.g worship, clothing and hairdressing). She loved the activities which were almost daily, bingo, craft week, quizzes, musical instruments, church services. They were taken out at least monthly if possible. Care home and gardens immaculate.
How likely would you be to recommend Rose Cottage? Extremely Likely
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Review submitted from a Postal Card by J D (Daughter of Resident) on Friday 20 November 2015. Relates to November 2015.
My elderly mother spent three years at Rose Cottage Residential Home. In their time I was delighted with the care she received. The home provided plenty of entertainment in particular the music which mum loved. As a family we were welcomed on our visits and I got to know the staff very well. I felt completely confident that mum was well fed and looked after with great kindness and dignity at all times. Any minor problems were dealt with quickly. Wheelchair could be used free of charge if families needed to use them on outings. We were not expected to pay for little extras and I enjoy being invited up for Christmas dinners with mum! It wasn't petty! A clean and well run care home and this place has an excellent reputation in this area.
How likely would you be to recommend Rose Cottage? Extremely Likely
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Review submitted from a Website Submission by Ann H (Daughter of Resident) on Friday 9 October 2015. Relates to May 2015.
My mother has been in Rose Cottage since May and I cannot thank the staff enough for the care and attention my mother receives from the lovely staff. They are always attentive and inform us of any concerns about mums health. The home is spotlessly clean and the rooms are kept beautifully. There are plenty of willing staff who truly care for the residents.
How likely would you be to recommend Rose Cottage? Extremely Likely
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2 Bed Vacancies
posted 21 May 2018
Two en-suite rooms available. Both rooms are on the ground floor overlooking the garden. Please contact us to arrange a visit.
February 2018
There are currently no Care Home Idol entrants who have performed at Rose Cottage