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Florence House Care Home

220 Park Road, Peterborough, Cambridgeshire PE1 2UJ
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Florence House Care Home, Peterborough
Florence House Care Home, Peterborough
Florence House Care Home, Peterborough

Florence House was taken over by new management in 2022. The same mother and daughter team run a very small 9 bedded care home in Glinton, called Garden Lodge and The Laurels in Market Deeping.

They believe that it is small care homes like Garden Lodge and Florence House that are able to provide the best person-centred care, really making sure that the residents feel a sense of importance in...  

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Care Provided by Florence House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,280 - £1,280£1,280 - £1,280
Residential Dementia Care£1,280 - £1,280£1,280 - £1,280

Contact Florence House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Yasamine Watts (Manager/Owner)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (16)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (16)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Florence House is very much a family-run home and always welcomes visitors. The home ask if you wouldn't mind avoiding lunch and tea times as residents like to have peaceful meal times.

Parking

  • On site parking available.

Florence House Care Home Reviews (32)

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9.7

Florence House Care Home has a Review Score of 9.7 (9.673) out of 10, based on 13 reviews in the last 2 years. Over all time Florence House Care Home has 32 reviews.

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Review from Alison B (Daughter of Resident) published on 15 February 2022 Submitted via Website
Overall Experience

Florence House accepted my mum without question at short notice. All of the staff are caring, thoughtful and understanding. Just knowing she is being well cared for in every respect has put my mind at ease ( I live in Manchester). Whenever we have visited they have been welcoming. I would like to congratulate the manager and her team on providing outstanding care. My mum loves it there, she feels safe and secure. Mum is a really sociable woman and the staff at Florence House do everything they can to encourage social interaction. I could go on but I’m running out of space?

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Review from Lynn S (Daughter-in-law of Resident) published on 7 July 2021 Submitted via Website
Overall Experience

My father-in-law has been there for about 18 months now. Very friendly and caring place for him to be. Nothing is too much trouble for any of the staff. He is very happy and it's reassuring for all of us knowing he is in a loving home.

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Review from Jane H (Daughter of Resident) published on 24 June 2021 Submitted via Website
Overall Experience

My Dad has been at Florence House for nearly a year and a half, a period of time that has been punctuated by the Covid Pandemic. Despite only being able to visit him once for a well-planned garden visit I am so pleased to be able to say how impressed I am with the Christian care he has received. My brother has been the nominated visitor and has regularly taken pictures depicting a very happy Dad! Prior to coming to Florence House Dad was at another Peterborough care home which was not so well geared up to deal with him. He had a couple of minor falls which meant that he had to be taken to Peterborough Hospital to be checked over and during these hospital stays he showed signs of deterioration because hospitals don't have the time or resources to devote to an older person's needs the way Florence House does. Moving to Florence House has not only reversed his deterioration but has helped him to flourish. I cannot imagine life without Florence House... Thanks so much.

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Review from Sarah R (Daughter of Resident) published on 23 June 2021 Submitted via Website
Overall Experience

Florence House was my mother’s home for the last 3 years of her life during which time she was treated with dignity and respect. She thought of the staff at Florence House as members of her extended family and was loved and valued by them as such. We are truly thankful for the staff at Florence House for giving our mother such a secure and happy environment for her final years.

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Review from Tracy G (Daughter of Resident) published on 18 June 2021 Submitted via Website
Overall Experience

I felt confident that mum was looked after and cared for when I was not around which due to Covid was the last 10 months of her life. I was kept informed on how she was and if she needed anything. The staff went above the call of duty to look after her and were very sympathetic towards us her family when mum was deteriorating at a terrible time. Thank you all staff at Florence House.

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Review from Ruth B (Daughter of Resident) published on 17 June 2021 Submitted via Website
Overall Experience

My mother was a resident at Florence House for just over 3 years. She always talked about how the staff were her 2nd family. She was always so happy there and the staff so caring towards her and all other residents. The Christian ethos of the home was evident to see. Mum especially enjoyed the baking and gardening times, also the monthly church services and singing that was provided by a local church team.

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Review from Judith H (Daughter of Resident) published on 17 June 2021 Submitted via Website
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My dear mother lived here from 2017-2021 and was loved and valued as part of the Florence House 'family'. Despite her Alzheimers, she was allowed to exercise freedom of choice and to pursue her desire to help others and be of use to the people around her. She was treated as an individual and the staff who worked there loved her and treated her with respect. What more could one ask for one's beloved mother in her twilight years? There were varied, lively and stimulating activities to take part in, the home is immaculate and the home baking by the staff is amazing.

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Review from A W (Daughter of Resident) published on 24 March 2021 Submitted via Website
Overall Experience

Mum became a resident at Florence House shortly before Christmas 2020 and sadly passed away a few short months later. However, the care and compassion which was afforded to Mum and all of our family over this period has been incredible. Nothing was too much trouble for the carers and we were always made to feel welcome during our Covid-safe visits to the home. Communication between staff at the home and family members has always been professional, respectful and timely meaning that we always knew that we would be contacted if a problem or emergency arose. Regular updates and photographs were shared so that we could see what Mum had been up to! We chose Florence House for Mum due to its Christian ethos and because both Mum and Dad had spent respite periods there and been very happy and well looked after. In my professional role as a community nurse I go in and out of many care homes - Florence House is one of only a handful of homes that I would recommend to anyone. Thank you.

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Review from Lydia C (Daughter of Resident) published on 20 October 2020 Submitted via Website
Overall Experience
After being diagnosed with Alzheimer’s and Vascular Dementia in 2012, my lovely mum was cared for by Dad at home, with my support, for 5-years. We then had to make the difficult decision, for both of their sakes, to place Mum in residential care.
It was such a blessing for us to find Florence House! Mum moved in during March 2017 and was always treated with such care and respect. She settled quickly and spent three and a half very happy and contented years there.
The staff at Florence House care about the whole well-being of each resident. Obviously, each person’s physical needs are cared for, but also their mental and emotional well-being are looked after. There is a wonderful family atmosphere in the home, which extends to the family of residents - we were always made so welcome!

Mum peacefully passed away at Florence House this year. We are so grateful to the staff for the care and support we were all shown, they made a difficult time easier - and showed how loved Mum was.

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Review from Wendy H (Power of Attorney of Resident) published on 29 November 2019 Submitted via Website
Overall Experience

My friend's mother (for whom I hold LPA) had a weeks respite care at Florence House. I was absolutely astounded by the care and compassion of the carers and also of the other residents. I have visited many care homes and I had no idea that care of this standard was actually possible in our society. The ethos of this home is amazing, the manager clearly has his finger on the pulse and is a very 'visible' presence in the home. Well done Florence House, my faith is restored.

Reply from Philip Smith, Registered Manager at Florence House Care Home

Many thanks for your review, Wendy. We look forward to having your friend stay with us again.

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Review from Alison R (Daughter of Resident) published on 4 November 2019 Submitted via Website
Overall Experience

I’m very pleased with the care my mum receives at Florence House. The staff were very supportive of mum and our family at the time mum moved in and continue to be so. The food is wholesome and varied to meet her dietary requirements and likes/dislikes. The staff are very caring towards mum and nothing is too much trouble for them.

Reply from Philip Smith, Registered Manager at Florence House Care Home

Many thanks for your kind feedback and comments.

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Review from Julie N (Daughter of Resident) published on 29 October 2019 Submitted via Postal Card
Overall Experience
My mother has been very settled here. It is a small home, with a homely feeling and very kind staff.

Mum's room could be bigger but she does not complain. I enjoy visiting my mother. The staff are very welcoming to all visitors.

Reply from Philip Smith, Registered Manager at Florence House Care Home

Many thanks Julie, much appreciated. It's been lovely having mum with us.

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