Florence House Care Home

Florence House accepted my mum without question at short notice. All of the staff are caring, thoughtful and understanding. Just knowing she is being well cared for in every respect has put my mind at ease ( I live in Manchester). Whenever we have visited they have been welcoming. I would like to congratulate the manager and her team on providing outstanding care. My mum loves it there, she feels safe and secure. Mum is a really sociable woman and the staff at Florence House do everything they can to encourage social interaction. I could go on but I’m running out of space?

My father-in-law has been there for about 18 months now. Very friendly and caring place for him to be. Nothing is too much trouble for any of the staff. He is very happy and it's reassuring for all of us knowing he is in a loving home.

My Dad has been at Florence House for nearly a year and a half, a period of time that has been punctuated by the Covid Pandemic. Despite only being able to visit him once for a well-planned garden visit I am so pleased to be able to say how impressed I am with the Christian care he has received. My brother has been the nominated visitor and has regularly taken pictures depicting a very happy Dad! Prior to coming to Florence House Dad was at another Peterborough care home which was not so well geared up to deal with him. He had a couple of minor falls which meant that he had to be taken to Peterborough Hospital to be checked over and during these hospital stays he showed signs of deterioration because hospitals don't have the time or resources to devote to an older person's needs the way Florence House does. Moving to Florence House has not only reversed his deterioration but has helped him to flourish. I cannot imagine life without Florence House... Thanks so much.

Florence House was my mother’s home for the last 3 years of her life during which time she was treated with dignity and respect. She thought of the staff at Florence House as members of her extended family and was loved and valued by them as such. We are truly thankful for the staff at Florence House for giving our mother such a secure and happy environment for her final years.

I felt confident that mum was looked after and cared for when I was not around which due to Covid was the last 10 months of her life. I was kept informed on how she was and if she needed anything. The staff went above the call of duty to look after her and were very sympathetic towards us her family when mum was deteriorating at a terrible time. Thank you all staff at Florence House.

My mother was a resident at Florence House for just over 3 years. She always talked about how the staff were her 2nd family. She was always so happy there and the staff so caring towards her and all other residents. The Christian ethos of the home was evident to see. Mum especially enjoyed the baking and gardening times, also the monthly church services and singing that was provided by a local church team.

My dear mother lived here from 2017-2021 and was loved and valued as part of the Florence House 'family'. Despite her Alzheimers, she was allowed to exercise freedom of choice and to pursue her desire to help others and be of use to the people around her. She was treated as an individual and the staff who worked there loved her and treated her with respect. What more could one ask for one's beloved mother in her twilight years? There were varied, lively and stimulating activities to take part in, the home is immaculate and the home baking by the staff is amazing.

Mum became a resident at Florence House shortly before Christmas 2020 and sadly passed away a few short months later. However, the care and compassion which was afforded to Mum and all of our family over this period has been incredible. Nothing was too much trouble for the carers and we were always made to feel welcome during our Covid-safe visits to the home. Communication between staff at the home and family members has always been professional, respectful and timely meaning that we always knew that we would be contacted if a problem or emergency arose. Regular updates and photographs were shared so that we could see what Mum had been up to! We chose Florence House for Mum due to its Christian ethos and because both Mum and Dad had spent respite periods there and been very happy and well looked after. In my professional role as a community nurse I go in and out of many care homes - Florence House is one of only a handful of homes that I would recommend to anyone. Thank you.

Mum peacefully passed away at Florence House this year. We are so grateful to the staff for the care and support we were all shown, they made a difficult time easier - and showed how loved Mum was.

My friend's mother (for whom I hold LPA) had a weeks respite care at Florence House. I was absolutely astounded by the care and compassion of the carers and also of the other residents. I have visited many care homes and I had no idea that care of this standard was actually possible in our society. The ethos of this home is amazing, the manager clearly has his finger on the pulse and is a very 'visible' presence in the home. Well done Florence House, my faith is restored.

I’m very pleased with the care my mum receives at Florence House. The staff were very supportive of mum and our family at the time mum moved in and continue to be so. The food is wholesome and varied to meet her dietary requirements and likes/dislikes. The staff are very caring towards mum and nothing is too much trouble for them.

Mum's room could be bigger but she does not complain. I enjoy visiting my mother. The staff are very welcoming to all visitors.