Care Homes Owned by Nene Valley Care

Mum has been a resident at Florence House since November 2025 and I am so pleased with her care. She is very well looked after and has settled in well. She looks bright and cheerful and clearly enjoys the food! Often, residents are taken out to local amenities and the garden there is mature and suitable for residents to enjoy. The staff are very friendly and attentive to both Mum and the family when we visit, which can be anytime - no appointments needed! I feel that Florence House is well led and managed and we have no concerns. Overall we are all very happy that we chose Florence House for Mum. Thank you!

Care isn't fully council-funded, but it's reassuring to know she's so well looked after. I wouldn't hesitate to recommend.

Always welcome whenever I went , and very cheerful

My partner Clare's mum is at the Laurels and each time I visit it feels that the residents are well looked after. The staff are always polite and helpful. I would recommend the Laurels for your loved ones.

My Mum has been at Florence House for just over a year, her health has improved considerably due to the brilliant care given and being such a small home. Staff turnover is extremely low and there is always a friendly face at the door to welcome us and we really enjoy chatting to the staff and residents when we are there. I would recommend Florene House to everyone.

I am truly grateful.

Whenever we've had any concerns, they have always been dealt with quickly and professionally.

Immaculately clean care home. My mother has been a resident for nearly 3 years. The staff are lovely, the food is excellent. She receives excellent care and nothing is too much trouble. I am always contacted if there are any issues. Would recommend.

Dad has had some low level health issues that have been dealt with with both professionalism and kindness. I am particularly grateful for this as his cognition is beginning to decline and he would not be able to proactively prioritise his health.

I cannot thank the home enough.

My mother stayed at the care home. During her stay until her death she was looked after really well and cared for excellently by the staff. Our family were impressed by everyone who cared for her and we were kept up to date with everything. This is a lovely friendly environment and I would recommend this care home to anyone who is considering placing members of family who may need full time care

I have no hesitation in recommending The Laurels.

Cant recommend any higher, if its something you need then go for it

This last visit he went in hardly walking after a recent illness, two weeks later he's walking again. Great work from the team!

The Laurels is a very welcoming of comfortable care home. The carers are an excellent + treat the residents with the utmost respect + affection at all times. They are really caring + if any of the residents are unsure or worried about anything they will sit with them and talk to them to reassure that they are safe and well. When the 'sing a longs' get going it is lovely to see everybody singing along and enjoying themselves. I would recomend The Laurels to anyone. They put the word care in carers.

My dad has been in the Laurals Care home for 8 months. He was very apprehensive when he first became a resident, but quickly got into a routine and felt very happy with life. He fell ill late last year and the team/staff understood his needs and know exactly how to get him on the road to recovery. I can't thank the team enough for everything you do.

Mum has been so well cared for at Florence House. Mum told me that she feels safe. I visit often and I have never seen anything to give me cause for concern. The staff are so kind and she gets the support and encouragement that she needs.

My brother has recently moved in to Florence House. He has continued to make good progress in his personal care which had not been the case before. The staff have been fantastic in seeing to his needs and taking him for walks in the nearby park. He is eating and sleeping well and enjoying the company of the other residents - he joins in their activities. Overall excellent care.

I gave a 5 star review for The Laurels whilst they were caring for my mum. This review concerns their end of life care. Mum has now passed away. I will be forever grateful for the love and care all the staff showed/gave to mum and the support given to me. Everyone there is so kind and it gave me great comfort to feel that mum was amongst friends during her final days. Huge thank you to you all

My aunt spent 2 weeks in Florence House for respite care. I was very pleased with the level of care she received whist there. The staff were extremely caring and compassionate, making her feel very welcome from the outset. The place is very clean and well maintained with a bright and airy feel about it. The large garden provides a good outdoor facility during nice weather. The food looked to be nutritious and well presented, and the residents seemed very happy. The rooms are exceptionally clean and homely, with plenty of space. The lounge and dining areas are also spacious and nicely decorated again giving a homely feel. Overall my aunt had a very positive stay and is looking forward to a return visit in September.