
They have shown dedication and compassion but also light-heartedness and humourJ L(Daughter of Resident/Service User)

We cannot praise every single member of staff at Alexander Court enoughJ C(Daughter of Resident/Service User)

There is no restriction on visiting and we always feel welcomeChristopher S(Son of Resident/Service User)

They have shown dedication and compassion but also light-heartedness and humourJ L(Daughter of Resident/Service User)

We cannot praise every single member of staff at Alexander Court enoughJ C(Daughter of Resident/Service User)

There is no restriction on visiting and we always feel welcomeChristopher S(Son of Resident/Service User)

Alexander Court offers residential, dementia and respite care in the historic market town of Thetford, Norfolk.
Managed by Holmwood Holdings, the home provides peaceful communal areas both indoors and out, including a beautiful sensory garden. Residents can take part in a programme of stimulating and social activities, such as arts, quizzes, music therapy and visits to nearby attractions, such as the Dad’s Army Museum.
Each bedroom is en-suite and equipped with its own television. Meals are home-cooked and the chef caters to dietary needs.
Care Provided by Alexander Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Alexander Court for full pricing details and T&Cs.
Contact Alexander Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Holmwood House Holdings
- Private Owned
Person in charge
- Amy Starr (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2009
Room Information
- Single Rooms (47)
- Single Rooms with ensuite Wet Room (47)
Visiting
- Alexander Court Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.
Parking
- Alexander Court Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.
Alexander Court Reviews (86)
Alexander Court has a Review Score of 9.5 (9.548) out of 10, based on 23 reviews in the last 2 years.
Over all time Alexander Court has 86 reviews.
Brilliant care home, very welcoming almost feels like home. Everyone is always happy and in a good mood.
Thank you for your lovely comments, we are very please you enjoy spending time at Alexander Court.
My gran was always treated with care and respect. The staff were amazing with her and I felt 100% happy knowing my gran was in safe hands, they treated her with great care and dignity. The manager always approachable and helpful. Such a pleasant home.
It was a pleasure to support your Gran during her stay with us, thank for your lovely comments/review.
During the week prior to my father's passing, all staff and management showed great care and compassion both to my father and the whole family. We were notified constantly of changes to dads condition. When visiting daily, the staff considered our needs by providing meals throughout. On one occasion when no family member was able to be present at night, a member of staff sat in with dad. At dad's passing, the management team notified all agencies and made arrangements in a sensitive way. Wonderful.
Thank you for the lovely review/comments, it was a pleasure to support your dad and the family during his stay with us.
The care home is absolutely fabulous. The staff are wonderful with my parents and we would not want them anywhere else.
Thank you for your lovely review/comments.
My Grandad has been at Alexander Court for around six months after his dementia worsened and it was too much of a worry for him to be home alone. I have nothing but praise for the care and patience all the staff here show towards him, watching how they interact with all residents, is like watching them with a member of their own family, so much kindness. Grandad is always clean and tidy, he is well fed, and it is no longer a worry to leave him as it was when he lived alone, as we know he will always have people nearby to keep him from harm, have a chat and keep him from being lonely. There is a real welcoming family feel to the home from the management to the cleaners, nurses and catering staff. There are lots of opportunities for the family to go along and join in at Christmas and Easter as well as birthday celebrations and music for the residents. For however long he will be at Alexander Court we know his time will be made as happy and as comfortable as possible by the kind staff.
Thank you for the lovely review/comments, it is a pleasure to have your Grandad living with us and seeing all of his family around him.
There were ups and downs with his behaviour as things progressed but these were dealt with patiently and daily updates from staff reassured us tremendously. At every visit mum met the manager and staff had time to talk and reassure mum. Sadly very quickly my step fathers health deteriorated, but the care continued at the highest level until the awful day came very recently that he passed away peacefully. Although he has passed the care continues from the manager and all the staff we came into contact with during the 14 weeks. This is truly the most caring of care homes and is to be highly recommended.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 January 2026Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Alexander Court.
There are no upcoming events for Alexander Court.
Awards / Recognitions (2)
- 30 Jun 2021Recipient: Holmwood House Holdings
- 28 Feb 2020Recipient: Alexander Court
Accreditations
There are no accreditations posted yet for Alexander Court.
Meet the Team (5)

Millie has built her career at Alexander Court Care Home over the past decade. She holds a Level 3 Diploma in Health and Social Care and has gained extensive experience supporting residents and leading teams in the care home sector. Millie first joined Alexander Court straight from college, with a two-year period spent working in another local care home to broaden her skills before returning to the team she loves.
Outside of work, Millie is very family-oriented and spends much of her free time with her young niece. Millie is also an avid animal lover and has quite the menagerie, including three dogs and around thirty tortoises! Caring is truly at the heart of everything Millie does, both professionally and personally.

Karen began her career in sales and management before running her own business while living in France. She joined Alexander Court 11 years ago as a kitchen assistant, later becoming a cook before moving into care as a care assistant. Karen progressed to senior care assistant on both day and night shifts, then to team leader, and now holds her current role. She is also the home’s Dignity Champion and Health and Wellbeing Champion. Karen is known for her bubbly and compassionate personality and her dedication to supporting residents and colleagues. She is married with three children and three stepchildren, and together with her husband has ten grandchildren. In her spare time, she enjoys caring for her feral cats, Oliver and Scraggy.

Nikki has been a valued part of the team at Alexander Court Care Home for over 12 years, bringing with her a wealth of experience and a natural flair for creating a welcoming, supportive environment. Before joining the home, she built a successful career in the banking sector, progressing to the role of Bank Manager and developing strong skills in leadership, organisation, and customer care.
Alongside her role in care, Nikki also runs her own lithographic printing business, reflecting her drive, creativity, and entrepreneurial spirit. She has always had a passion for front-of-house work, taking pride in delivering excellent customer service, and she particularly enjoys the financial aspects of her role, drawing on her extensive banking background.
Nikki values the relationships she builds with families and is always keen to support and get involved in Alexander Court’s events, helping to create a vibrant and inclusive atmosphere within the home.
Outside of work, Nikki is a devoted mum to her two grown-up children and a proud grandmother to her two grandsons, who she absolutely adores. In her spare time, she enjoys cruising and is a passionate concert-goer, always looking forward to her next adventure or live performance.

Carol has been a part of Alexander Court since 2001, holding various positions before becoming the home’s Head Chef. She possesses an NVQ Level 2 in Health and Social Care and is eager to pursue a Catering Management Course in the near future.
An outgoing and enthusiastic individual, Carol takes pleasure in interacting with both residents and staff at Alexander Court. She makes it a priority to understand their preferences to ensure that everyone’s needs are met.
In her free time, Carol cherishes moments spent with family and friends, particularly during social gatherings. Whenever possible, she enjoys travelling around the globe.

Justin, our Facilities Assistant, Joined Alexander Court in January 2026 and has quickly become a valued member of the team.
Before joining Alexander Court, Justin spent four years working in property maintenance. Prior to that, he built up an impressive 14 years of experience in the building trade, as well as working as a pipe fitter earlier in his career.
Justin is divorced and has two grown-up children and two young grandsons.In his spare time, he enjoys helping friends and families with gardening and DIY projects, always happy to lend a hand.
Justin says he is loving his time at Alexander Court and has felt very welcome since joining the team.
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