Alexander Court

21 Raymond Street, Thetford IP24 2EA
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9.5 82 Reviews
  • Alexander Court, Thetford
Alexander Court offers residential, dementia and respite care in the historic market town of Thetford, Norfolk.

Managed by Holmwood Holdings, the home provides peaceful communal areas both indoors and out, including a beautiful sensory garden. Residents can take part in a programme of stimulating and social activities, such as arts, quizzes, music therapy and visits to nearby attractions, such as the Dad’s Army Museum.

Each bedroom is en-suite and equipped with its own television. Meals are home-cooked and the chef caters to dietary needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250

These prices are only a guideline, please contact Alexander Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Amanda Skinner (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (47)
  • Single Rooms with ensuite Wet Room (47)

Visiting

  • Alexander Court Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.

Parking

  • Alexander Court Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Alexander Court Reviews (82)

Total of 82, showing 81-82
9.5

Alexander Court has a Review Score of 9.5 (9.535) out of 10, based on 22 reviews in the last 2 years. Over all time Alexander Court has 82 reviews.

Overall Experience

  • 62
  • 18
  • 1
  • 1
  • 0

Date Published

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Review from Kate (Granddaughter of Resident) published on 20 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Grandad has been at Alexander Court for around six months after his dementia worsened and it was too much of a worry for him to be home alone. I have nothing but praise for the care and patience all the staff here show towards him, watching how they interact with all residents, is like watching
them with a member of their own family, so much kindness. Grandad is always clean and tidy, he is well fed, and it is no longer a worry to leave him as it was when he lived alone, as we know he will always have people nearby to keep him from harm, have a chat and keep him from being lonely. There is a real welcoming family feel to the home from the management to the cleaners, nurses and catering staff. There are lots of opportunities for the family to go along and join in at Christmas and Easter as well as birthday celebrations and music for the residents. For however long he will be at Alexander Court we know his time will be made as happy and as comfortable as possible by the kind staff.

Reply from Tony Howland, Manager at Alexander Court

Thank you for the lovely review/comments, it is a pleasure to have your Grandad living with us and seeing all of his family around him.

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Review from Ruth B (Stepdaughter of Resident) published on 11 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

14 short weeks ago my stepbrother and I took my step-father along to Alexander Court due to his worsening dementia. It was a step in to the unknown for all the family, mum was tired and struggling to cope with his behaviour and desperately needed a rest, although still desperate not to give up on him.
My step-father settled in with the help and support of the carers and staff at the home.
There were ups and downs with his behaviour as things progressed but these were dealt with patiently and daily updates from staff reassured us tremendously. At every visit mum met the manager and staff had time to talk and reassure mum. Sadly very quickly my step fathers health deteriorated, but the care continued at the highest level until the awful day came very recently that he passed away peacefully. Although he has passed the care continues from the manager and all the staff we came into contact with during the 14 weeks. This is truly the most caring of care homes and is to be highly recommended.

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Current Review Score: 9.5 (9.535)

Overview of Review Score

The Review Score of 9.5 (9.535) out of 10 for Alexander Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.535 for Alexander Court is calculated as follows: ( (177 Excellents x 5) + (58 Goods x 4) + (14 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 260 Ratings = 4.535

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexander Court is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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