Alexander Court

21 Raymond Street, Thetford IP24 2EA
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9.6 86 Reviews
  • Alexander Court, Thetford
Alexander Court offers residential, dementia and respite care in the historic market town of Thetford, Norfolk.

Managed by Holmwood Holdings, the home provides peaceful communal areas both indoors and out, including a beautiful sensory garden. Residents can take part in a programme of stimulating and social activities, such as arts, quizzes, music therapy and visits to nearby attractions, such as the Dad’s Army Museum.

Each bedroom is en-suite and equipped with its own television. Meals are home-cooked and the chef caters to dietary needs.
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Care Provided by Alexander Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250

These prices are only a guideline, please contact Alexander Court to find out the exact price for your requirements.

Contact Alexander Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Alexander Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Amy Starr (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (47)
  • Single Rooms with Ensuite Wet Room (47)

Visiting

  • Alexander Court Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.

Parking

  • Alexander Court Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Alexander Court Reviews (86)

9.6

Alexander Court has a Review Score of 9.6 (9.567) out of 10, based on 24 reviews in the last 2 years.
Over all time Alexander Court has 86 reviews.

Overall Experience
  • 66
  • 18
  • 1
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Date Published
  • 86
  • 7
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  • 24
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Reviewer Connection to Alexander Court
  • 33
  • 11
  • 8
  • 7
  • 6
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 86, showing 81-86
Review from Shirelle N (Great-granddaughter of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant care home, very welcoming almost feels like home. Everyone is always happy and in a good mood.
Reply from Tony Howland, Home Manager at Alexander CourtThank you for your lovely comments, we are very please you enjoy spending time at Alexander Court.
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Review from Samantha N (Granddaughter of Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My gran was always treated with care and respect. The staff were amazing with her and I felt 100% happy knowing my gran was in safe hands, they treated her with great care and dignity. The manager always approachable and helpful. Such a pleasant home.
Reply from Tony Howland, Home Manager at Alexander CourtIt was a pleasure to support your Gran during her stay with us, thank for your lovely comments/review.
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Review from Eric J (Son of Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the week prior to my father's passing, all staff and management showed great care and compassion both to my father and the whole family. We were notified constantly of changes to dads condition. When visiting daily, the staff considered our needs by providing meals throughout. On one occasion
when no family member was able to be present at night, a member of staff sat in with dad. At dad's passing, the management team notified all agencies and made arrangements in a sensitive way. Wonderful.
Reply from Tony Howland, Home Manager at Alexander CourtThank you for the lovely review/comments, it was a pleasure to support your dad and the family during his stay with us.
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Review from Keith G (Son of Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is absolutely fabulous. The staff are wonderful with my parents and we would not want them anywhere else.
Reply from Tony Howland, Home Manager at Alexander CourtIt is a pleasure to continue to support both your parents with their needs and to see their family and friends around them.
Thank you for your lovely review/comments.
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Review from Kate (Granddaughter of Resident) published on 20 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Grandad has been at Alexander Court for around six months after his dementia worsened and it was too much of a worry for him to be home alone. I have nothing but praise for the care and patience all the staff here show towards him, watching how they interact with all residents, is like watching
them with a member of their own family, so much kindness. Grandad is always clean and tidy, he is well fed, and it is no longer a worry to leave him as it was when he lived alone, as we know he will always have people nearby to keep him from harm, have a chat and keep him from being lonely. There is a real welcoming family feel to the home from the management to the cleaners, nurses and catering staff. There are lots of opportunities for the family to go along and join in at Christmas and Easter as well as birthday celebrations and music for the residents. For however long he will be at Alexander Court we know his time will be made as happy and as comfortable as possible by the kind staff.
Reply from Tony Howland, Manager at Alexander CourtThank you for the lovely review/comments, it is a pleasure to have your Grandad living with us and seeing all of his family around him.
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Review from Ruth B (Stepdaughter of Resident) published on 11 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
14 short weeks ago my stepbrother and I took my step-father along to Alexander Court due to his worsening dementia. It was a step in to the unknown for all the family, mum was tired and struggling to cope with his behaviour and desperately needed a rest, although still desperate not to give up on him.
My step-father settled in with the help and support of the carers and staff at the home.
There were ups and downs with his behaviour as things progressed but these were dealt with patiently and daily updates from staff reassured us tremendously. At every visit mum met the manager and staff had time to talk and reassure mum. Sadly very quickly my step fathers health deteriorated, but the care continued at the highest level until the awful day came very recently that he passed away peacefully. Although he has passed the care continues from the manager and all the staff we came into contact with during the 14 weeks. This is truly the most caring of care homes and is to be highly recommended.
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Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Alexander Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.567 for Alexander Court is calculated as follows: ( (195 Excellents x 5) + (68 Goods x 4) + (10 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 284 Ratings = 4.567
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexander Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

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