
They have shown dedication and compassion but also light-heartedness and humourJ L(Daughter of Resident/Service User)

We cannot praise every single member of staff at Alexander Court enoughJ C(Daughter of Resident/Service User)

There is no restriction on visiting and we always feel welcomeChristopher S(Son of Resident/Service User)

They have shown dedication and compassion but also light-heartedness and humourJ L(Daughter of Resident/Service User)

We cannot praise every single member of staff at Alexander Court enoughJ C(Daughter of Resident/Service User)

There is no restriction on visiting and we always feel welcomeChristopher S(Son of Resident/Service User)

Alexander Court offers residential, dementia and respite care in the historic market town of Thetford, Norfolk.
Managed by Holmwood Holdings, the home provides peaceful communal areas both indoors and out, including a beautiful sensory garden. Residents can take part in a programme of stimulating and social activities, such as arts, quizzes, music therapy and visits to nearby attractions, such as the Dad’s Army Museum.
Each bedroom is en-suite and equipped with its own television. Meals are home-cooked and the chef caters to dietary needs.
Care Provided by Alexander Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Alexander Court for full pricing details and T&Cs.
Contact Alexander Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Holmwood House Holdings
- Private Owned
Person in charge
- Amy Starr (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2009
Room Information
- Single Rooms (47)
- Single Rooms with ensuite Wet Room (47)
Visiting
- Alexander Court Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.
Parking
- Alexander Court Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.
Alexander Court Reviews (86)
Alexander Court has a Review Score of 9.5 (9.548) out of 10, based on 23 reviews in the last 2 years.
Over all time Alexander Court has 86 reviews.
Not bad
Today was my mums 80th birthday. She has been living with dementia at Alexander court now for the last 5 years. I was amazed by the efforts made by the staff to welcome the family into the function room for a party for mum with balloons banners cake music and fun, with some staff coming in on their day off to set up the room! We are so grateful for the love, care and dignity my mum gets at Alexander Court. Dementia is a journey nobody wants to take, but we couldn't ask for more from everyone at this home. Thank you from all of the family xxx
I'm incredibly grateful for the wonderful care my mum receives at this home. Living with dementia can bring many challenges, but she has truly flourished here. The team go out of their way to create a stimulating, supportive environment, and it shows in how happy and settled she is.
She especially loves the regular trips out to town and the cinema, which give her a real sense of independence and joy. The quizzes, crafts, and other activities keep her engaged, and she takes great pride in helping with the simple day-to-day tasks the staff involve her in. One of the things that means the most to me is how much she enjoys chatting with everyone-there's a genuine warmth in the way the staff interact with her, and she feels valued and included.
I can see how well she is cared for, both emotionally and physically, and it brings me real peace of mind. Knowing she is safe, stimulated, and surrounded by people who treat her with such kindness makes all the difference.
The biggest plus for this home are the staff, all the staff really care about the residents and the residents families and friends who visit, knowing all our names. The word 'Home' sums it up, this is one big happy family all under the same roof.
Our mum is well attended, all our queries and worries are answered. The medical needs of our mum is acted on very quickly and we are kept well informed, ringing us up and telling us if the doctor or paramedics have been called. Our mum seems happy most of the time and does comment that she enjoys being here.
My wife Mary, has now been a resident for 5 years. She was admitted during the difficult time of Covid lockdown when we were not permitted to visit our loved ones. The staff took this situation with care and patience. Over the years, Mary's condition deteriorated considerably; however, the love, care and respect shown to Mary and all the residents is for all to see. Thank you, Alexander Court.
Very happy with the way my sister is being cared for. The staff do a very good job considering what they have to cope with. The new management have made the home very homely and inviting. The staff seem happy and approachable which makes a big difference when you have a question to ask.
The staff, I wonder, are any of them trained in dementia care? I doubt it. Today, as an example, I told a member of staff the resident's neuralgia was causing him serious pain, bearing today is Friday, they said they would get him seen next Wednesday when Dr visits when he was at home, they increased his meds and gave morphine orally also.
Any issues or worries I or my relative has are taken care of straight away!
My cousin has settled well, and I feel really happy, as I live far away.
I just can't praise ALL staff enough for what they all do !!!
Without a doubt the care my dad receives has saved his life he has been here for nearly two years and we have had many hospital trips and when he returns it's the girls who rebuild him, we are forever grateful for the kindness and care the staff give to him and us, we often ask questions and the staff are always helpful, the staff know us and understand the awful journey we have been on so explain things to us clearly, we spend a great deal of time with my father and are welcomed every time. Excellent care we highly recommend Alexander Court
My sister has lived in the care home for over two years. The staff are very kind and professional and go above and beyond their normal duties. The personalised care is perfect for my sister and she is happy in this environment.
My Nana has been here since 2023 and is very well cared for. Staff are extremely friendly and helpful, always offering their support and care. The rooms are kept very clean at all times. I enjoy coming here to visit, would definitely recommend!
With her health increasingly deteriorating as of late, the care and support both my mother and us as a family have received has been greatly appreciated and we are very grateful for that.
Mum has been in the care home for over 4 years now and after a very tumultuous life she is now happy, albeit whilst suffering with dementia. Mum is now confined to her bed following a minor stroke a few months ago but previous to this she enjoyed joining other residents with various activities, something she never did previously, having been encouraged by staff. Staff are very accomodating and very friendly always, and I and mum's little dog Brinkley are always welcomed with a smile and a chat. I am kept informed of mum's condition and what she has been doing, and there is always someone available that can answer any questions I may have. I have every confidence in my mum being looked after at Alexander Court and very happy with the love and care she is receiving, she has everything she needs to live comfortably, including lovely meals which she enjoys very much.
My mum has been with the home now for 6yrs. I am so happy with the way she is cared for and treated by all the staff. The carers and the seniors are just fantastic. There is never a problem that is too much for them to help put right. The domestic staff are great, my mums room is always clean. You can tell when the room has been done. The housekeeper is wonderful, again if your concerned about something then she will get it sorted. The activities lady is wonderful, not only does she try to keep the residents interested, she also does the females finger nails. She paints them what colour they choose and at times decorates the odd nail or two. The admin staff and managerial staff are all approachable as are all the staff. The kitchen staff are great, even though the staff are in the kitchen all day preparing and cooking meals for the residents, they always have a smile. The staff make the home what it is. It is a privilege to know them, I am so grateful to all the staff.
On the whole our experience has been very positive. Mum seems to have a good level of care and is well looked after.
I sometimes feel that communication can be a little better as I do not always know when mum has needed a gp or nurses visit - but I appreciate how busy everyone is.
Food is always excellent with a good variety.
I am pleased with all the care Mum receives, she is mostly happy. Staff are very good with her. She has everything she needs in her room. Mum loves the food which is cooked on site. She is very sociable.
We are very happy with the care my mother is receiving, the the staff are very caring and attentive to all her needs , we couldn't find a fault with any aspect of her care since she has been a resident at Alexsander court.
I am relatively pleased with the overall running of the care home as my mother is bed bound I'm sure it can be very difficult for her and sometimes the carers. My mother struggles with eating at times and does not always like the dinners. She also tells me that she has very limited correspondence with anyone that works in the care. I can see that the carers are very busy but would be nice to see my mother involved in something although do understand this is hard due to being bed bound . I'm sure they do their best
My uncle is cared for very well at Alexander Court. The staff are lovely and friendly and always helpful and will do anything possible to help my uncle. I do feel sometimes that there could be a few more staff on duty though.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 January 2026Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Alexander Court.
There are no upcoming events for Alexander Court.
Awards / Recognitions (2)
- 30 Jun 2021Recipient: Holmwood House Holdings
- 28 Feb 2020Recipient: Alexander Court
Accreditations
There are no accreditations posted yet for Alexander Court.
Meet the Team (5)

Millie has built her career at Alexander Court Care Home over the past decade. She holds a Level 3 Diploma in Health and Social Care and has gained extensive experience supporting residents and leading teams in the care home sector. Millie first joined Alexander Court straight from college, with a two-year period spent working in another local care home to broaden her skills before returning to the team she loves.
Outside of work, Millie is very family-oriented and spends much of her free time with her young niece. Millie is also an avid animal lover and has quite the menagerie, including three dogs and around thirty tortoises! Caring is truly at the heart of everything Millie does, both professionally and personally.

Karen began her career in sales and management before running her own business while living in France. She joined Alexander Court 11 years ago as a kitchen assistant, later becoming a cook before moving into care as a care assistant. Karen progressed to senior care assistant on both day and night shifts, then to team leader, and now holds her current role. She is also the home’s Dignity Champion and Health and Wellbeing Champion. Karen is known for her bubbly and compassionate personality and her dedication to supporting residents and colleagues. She is married with three children and three stepchildren, and together with her husband has ten grandchildren. In her spare time, she enjoys caring for her feral cats, Oliver and Scraggy.

Nikki has been a valued part of the team at Alexander Court Care Home for over 12 years, bringing with her a wealth of experience and a natural flair for creating a welcoming, supportive environment. Before joining the home, she built a successful career in the banking sector, progressing to the role of Bank Manager and developing strong skills in leadership, organisation, and customer care.
Alongside her role in care, Nikki also runs her own lithographic printing business, reflecting her drive, creativity, and entrepreneurial spirit. She has always had a passion for front-of-house work, taking pride in delivering excellent customer service, and she particularly enjoys the financial aspects of her role, drawing on her extensive banking background.
Nikki values the relationships she builds with families and is always keen to support and get involved in Alexander Court’s events, helping to create a vibrant and inclusive atmosphere within the home.
Outside of work, Nikki is a devoted mum to her two grown-up children and a proud grandmother to her two grandsons, who she absolutely adores. In her spare time, she enjoys cruising and is a passionate concert-goer, always looking forward to her next adventure or live performance.

Carol has been a part of Alexander Court since 2001, holding various positions before becoming the home’s Head Chef. She possesses an NVQ Level 2 in Health and Social Care and is eager to pursue a Catering Management Course in the near future.
An outgoing and enthusiastic individual, Carol takes pleasure in interacting with both residents and staff at Alexander Court. She makes it a priority to understand their preferences to ensure that everyone’s needs are met.
In her free time, Carol cherishes moments spent with family and friends, particularly during social gatherings. Whenever possible, she enjoys travelling around the globe.

Justin, our Facilities Assistant, Joined Alexander Court in January 2026 and has quickly become a valued member of the team.
Before joining Alexander Court, Justin spent four years working in property maintenance. Prior to that, he built up an impressive 14 years of experience in the building trade, as well as working as a pipe fitter earlier in his career.
Justin is divorced and has two grown-up children and two young grandsons.In his spare time, he enjoys helping friends and families with gardening and DIY projects, always happy to lend a hand.
Justin says he is loving his time at Alexander Court and has felt very welcome since joining the team.
Frequently Asked Questions about Alexander Court
What types of Care is Alexander Court registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Alexander Court have?
There are 47 Single Rooms.
What are the Facilities & Services at Alexander Court?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Alexander Court to the centre of Thetford?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
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