Alexander Court

21 Raymond Street, Thetford IP24 2EA
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9.5 82 Reviews
  • Alexander Court, Thetford
Alexander Court offers residential, dementia and respite care in the historic market town of Thetford, Norfolk.

Managed by Holmwood Holdings, the home provides peaceful communal areas both indoors and out, including a beautiful sensory garden. Residents can take part in a programme of stimulating and social activities, such as arts, quizzes, music therapy and visits to nearby attractions, such as the Dad’s Army Museum.

Each bedroom is en-suite and equipped with its own television. Meals are home-cooked and the chef caters to dietary needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250

These prices are only a guideline, please contact Alexander Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Amanda Skinner (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (47)
  • Single Rooms with ensuite Wet Room (47)

Visiting

  • Alexander Court Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.

Parking

  • Alexander Court Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Alexander Court Reviews (82)

Total of 82, showing 1-20
9.5

Alexander Court has a Review Score of 9.5 (9.535) out of 10, based on 22 reviews in the last 2 years. Over all time Alexander Court has 82 reviews.

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Review from H E (Daughter of Resident) published on 11 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother seems to be very settled in the home, she mentions sometimes that there's nothing going on, but l know that sometimes she needs encouragement to join in with some of the activities. Most days she's happy with her meals although l think the menu is repetitive, so hopefully this might now change.
The staff are very nice and helpful and keep us informed and update us about what's going on. They soon get in touch with the family is having any health problems.

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Review from Anne A (Wife of Resident) published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I visited about 2/3 per week, residents are usually asleep or sitting in wet clothes unless they say, nothing is done.
The staff, I wonder, are any of them trained in dementia care? I doubt it. Today, as an example, I told a member of staff the resident's neuralgia was causing him serious pain, bearing
today is Friday, they said they would get him seen next Wednesday when Dr visits when he was at home, they increased his meds and gave morphine orally also.

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Review from Suzanne C (Cousin of Resident) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean and Tidy. Staff are amazingly friendly, helpful, and so so good with all the residents and families that visit!
Any issues or worries I or my relative has are taken care of straight away!
My cousin has settled well, and I feel really happy, as I live far away.
I just can't
praise ALL staff enough for what they all do !!!

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Review from M B (Daughter of Resident) published on 30 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without a doubt the care my dad receives has saved his life he has been here for nearly two years and we have had many hospital trips and when he returns it's the girls who rebuild him, we are forever grateful for the kindness and care the staff give to him and us, we often ask questions and the staff
are always helpful, the staff know us and understand the awful journey we have been on so explain things to us clearly, we spend a great deal of time with my father and are welcomed every time. Excellent care we highly recommend Alexander Court

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Review from R T (Brother of Resident) published on 30 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has lived in the care home for over two years. The staff are very kind and professional and go above and beyond their normal duties. The personalised care is perfect for my sister and she is happy in this environment.

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Review from A D (Granddaughter of Resident) published on 30 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nana has been here since 2023 and is very well cared for. Staff are extremely friendly and helpful, always offering their support and care. The rooms are kept very clean at all times. I enjoy coming here to visit, would definitely recommend!

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Review from S G (Daughter of Resident) published on 30 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care and understanding of her needs at the home and the whole family have been made to feel very welcome and accommodating.
With her health increasingly deteriorating as of late, the care and support both my mother and us as a family have received has been greatly
appreciated and we are very grateful for that.

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Review from Lesley H (Daughter of Resident) published on 30 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the care home for over 4 years now and after a very tumultuous life she is now happy, albeit whilst suffering with dementia. Mum is now confined to her bed following a minor stroke a few months ago but previous to this she enjoyed joining other residents with various activities, something
she never did previously, having been encouraged by staff. Staff are very accomodating and very friendly always, and I and mum's little dog Brinkley are always welcomed with a smile and a chat. I am kept informed of mum's condition and what she has been doing, and there is always someone available that can answer any questions I may have. I have every confidence in my mum being looked after at Alexander Court and very happy with the love and care she is receiving, she has everything she needs to live comfortably, including lovely meals which she enjoys very much.

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Review from J P (Daughter of Resident) published on 30 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy here she often has said it's the best thing she did
There is plenty to do if she wants to do them
We are pleased with all the kindest mum is shown here
Food is good and she loves going up to the room for her lunch
As a family we are so relieved for mum to be here
She is safe secure
and has company

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Review from Jane B (Daughter of Resident) published on 27 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with the home now for 6yrs. I am so happy with the way she is cared for and treated by all the staff. The carers and the seniors are just fantastic. There is never a problem that is too much for them to help put right. The domestic staff are great, my mums room is always clean. You can
tell when the room has been done. The housekeeper is wonderful, again if your concerned about something then she will get it sorted. The activities lady is wonderful, not only does she try to keep the residents interested, she also does the females finger nails. She paints them what colour they choose and at times decorates the odd nail or two. The admin staff and managerial staff are all approachable as are all the staff. The kitchen staff are great, even though the staff are in the kitchen all day preparing and cooking meals for the residents, they always have a smile. The staff make the home what it is. It is a privilege to know them, I am so grateful to all the staff.

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Review from Caroline W (Daughter of Resident) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole our experience has been very positive. Mum seems to have a good level of care and is well looked after.


I sometimes feel that communication can be a little better as I do not always know when mum has needed a gp or nurses visit - but I appreciate how busy everyone is.


Food is always

excellent with a good variety.

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Review from Juliana D (Daughter of Resident) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with all the care Mum receives, she is mostly happy. Staff are very good with her. She has everything she needs in her room. Mum loves the food which is cooked on site. She is very sociable.

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Review from Wendy S (Daughter of Resident) published on 25 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care my mother is receiving, the the staff are very caring and attentive to all her needs , we couldn't find a fault with any aspect of her care since she has been a resident at Alexsander court.

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Review from A M (Daughter of Resident) published on 24 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am relatively pleased with the overall running of the care home as my mother is bed bound I'm sure it can be very difficult for her and sometimes the carers. My mother struggles with eating at times and does not always like the dinners. She also tells me that she has very limited correspondence with
anyone that works in the care. I can see that the carers are very busy but would be nice to see my mother involved in something although do understand this is hard due to being bed bound . I'm sure they do their best

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Review from Janet P (Niece of Resident) published on 23 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is cared for very well at Alexander Court. The staff are lovely and friendly and always helpful and will do anything possible to help my uncle. I do feel sometimes that there could be a few more staff on duty though.

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Review from V E (Daughter of Resident) published on 23 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexander Court had been brilliant for my mother. When she arrived at the home she was in a poor state but with the help and assistance and compassionate care of all the staff her health has improved so much. The staff are like family for her and she enjoys their company. I highly recommend Alexander
Court.

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Review from G S (Resident) published on 21 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not bad.

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Review from K A (Daughter of Resident) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff work hard to ensure my mum's changing needs are met; as they know her well; keeping records that inform decisions; responding respectfully with kindness and care. The home feels friendly and homely. Staff are welcoming and approachable. The furnishings, layout, decor, pictures and
ornaments help the homely comfortable feel. The two cats make it feel even more like a comfortable true home. They help residents relax, as does the patio garden which has become a lovely place to sit.

Reply from Millie Findlay, Deputy Manager at Alexander Court

Thank you for leaving a kind review. It's lovely to read how you feel about the home. We are looking forward to the warmer weather to make full use of the patio area.

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Review from Sue N (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived here for two years now and has always been very well cared for. We are so pleased to see the positive interactions between staff and residents, the time spent with them ensuring their needs are met and that they feel special and cared about. Dad has enjoyed activities and celebrations
along the way and now that he is not so mobile, great effort is taken to help him socialise and join in as much as possible with the other residents. Although he no longer recognises us, we can see that he is comfortable having us in his room. He appears calm and relaxed every time we visit. The heads of care keep us well informed of changes in his health and well-being. We are on a journey but we feel supported. All the staff are friendly and welcoming within the home and the whole place has a calm atmosphere. We are grateful that Dad has a safe and secure home for this very difficult stage of his life.

Reply from Paula Oltean, Regional Manager at Alexander Court

Thank you very much for taking the time to write a review and for your very kind words about the staff and the service provided by the home. I know the staff team will be delighted to hear your positive feedback, thank you!

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Review from L N (Daughter-in-law of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexander Court Care Home is a lovely, welcoming place. I feel totally confident that my loved one is safe and stimulated, very important, as they are a resident in the dementia, upstairs area of the care home.
Whenever I visit, regardless of day or time, the standard of care is the same. The staff
are all cheerful and very competent. And I would say that they go beyond the call of duty to make the residents feel special and happy, I would have no hesitation in recommending Alexander Court, Thetford, to anyone who was faced with the difficult task of finding the right place for their loved one.

Reply from Paula Oltean, Regional Manager at Alexander Court

Thank you so much for taking the time to provide feedback about Alexander Court Care Home. We are delighted you are happy with the service provided to your relative, I will pass your kind words to the team. Thank you!

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Current Review Score: 9.5 (9.535)

Overview of Review Score

The Review Score of 9.5 (9.535) out of 10 for Alexander Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.535 for Alexander Court is calculated as follows: ( (177 Excellents x 5) + (58 Goods x 4) + (14 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 260 Ratings = 4.535

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexander Court is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Alexander Court

What types of Care is Alexander Court registered for?

Older Person Care, Dementia, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alexander Court have?

There are 47 Single Rooms.

What are the Facilities & Services at Alexander Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexander Court to the centre of Thetford?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexander Court to verify any information. View our terms and conditions. Alexander Court has an Enhanced Service - more info.