Alexander Court

21 Raymond Street, Thetford IP24 2EA

Alexander Court Care Home is a purpose-built residential home, situated in the heart of Thetford.

The modern building has been designed specifically with the needs of elderly residents in mind, and a very caring team work hard to make everyone feel at home. The home operates an open door policy and encourage visiting at all times. There are regular outings to local places of interest including the library, park and the Dad’s Army museum.

All of the bedrooms are en-suite, with TV’s in each room and phone sockets are available on request. Alexander Court has communal and quiet lounges, a television lounge overlooking the garden as well as other areas for quiet relaxation.

The town styled lawn garden and patio areas are a popular place to sit, and for keen gardeners amongst residents are encouraged to help to keep it looking blooming. Garden features include; secure patio area, enclosed courtyard garden, sensory garden, raised flowerbeds, summer house, comfortable seating areas and wheelchair accessible.

Meals at Alexander Court are home-cooked by the in house chef who caters for dietary, cultural and enriched needs, always offering a speciality dish on the menu. Residents are very involved in planning activities with the activities co-ordinator. Popular pastimes include arts and crafts, quizzes, professional entertainers,
music therapy, local school performances and shows.

Group: Larchwood Care

Person in charge: Tony Howland (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish, Portuguese

Single Rooms: 47

Rooms with ensuite WC: 47

Weekly Charges Guide: Personal Care Single £645 – £745 (These prices are only a guideline, please contact Alexander Court to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Alexander Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Alexander Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Alexander Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.514 for Alexander Court is calculated as follows: ( (146 Excellents x 5) + (77 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 243 Ratings = 4.514

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.851 Points relating to the number of positive Reviews for Alexander Court is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 8 Reviews ÷ 9.4 Target = 0.851

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Alexander Court has a Review Score of 9.4 (9.365) from 21 Reviews


Average Ratings

  • Excellent
    11
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alexander Court?

  • Extremely LIKELY
    18
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alexander Court

  • Daughter of Resident/Service User
    7
  • Granddaughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Relative of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

I can not fault this home whatsoever, the staff are very friendly and polite. They are very attentive to their residents and the care I have personally witnessed is second to none. I would certainly highly recommend this care home to anyone who asked. Management and staff were always available to talk to and updated me with any information I needed, they also contacted me with any concerns they had or following a GP visit.

How likely would you be to recommend Alexander Court? Extremely Likely

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Average Rating:   5 out of 5

Tony Howland, Home Manager at Alexander Court responded to this review on 22 Nov 2017:

Thank you so much for your amazing/lovely comments regarding Alexander Court and our care. It is an absolute pleasure to support your mum, she has touched many hearts.

My Grandfather recently passed away after spending just under a year at Alexander Court. During his last few weeks, the staff could not have been more caring for not just my Grandad but for his family too. They treated him with such care and dignity and offered incredible support throughout his stay to us whenever we visited. I would like to pass on my sincere gratitude to the manager and all the team, each and every one of the team are a credit to Alexander Court, thank you so much from the bottom of my heart.

How likely would you be to recommend Alexander Court? Extremely Likely

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Average Rating:   5 out of 5

Tony Howland, Home Manager at Alexander Court responded to this review on 17 Oct 2017:

Thank you for your very kind words, it was an absolute pleasure to support your Grandfather, you and your family during his stay with us. We wish you all the best for the future

I cannot thank the staff for all they did for my father. Everyone of the carers made every effort possible to make sure he felt comfortable, cared for and loved. It has always been a welcoming atmosphere every time I visited. The staff do so much more above the normal physical and personal care. They care about every single resident.

Sadly my father has now passed away but right to the end, they showed compassion love and support. I would recommend the care given here to anyone. Thank you from the bottom of my heart.

How likely would you be to recommend Alexander Court? Extremely Likely

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Average Rating:   4.7 out of 5

Tony Howland, Home Manager at Alexander Court responded to this review on 13 Oct 2017:

Thank you so much for your heart felt review/comments, it was an absolute pleasure for us to care for your dad and family during his time living with us.

I would just like to thank the manager and his team for the wonderful way in which you looked after my dad, the kindness you showed him and our family was more than we could ask for. My dad passed away peacefully with dignity.
Thank you.

How likely would you be to recommend Alexander Court? Extremely Likely

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Average Rating:   5 out of 5

Tony Howland, Home Manager at Alexander Court responded to this review on 12 Oct 2017:

Thank you so much for you lovely review/comments. It was an absolute pleasure to support your dad during his stay with us and we wish you all the best for the future.

The care home is a very friendly place to visit. Management make you feel very welcome, and the staff are very polite and helpful, I'm very happy with the standards of the home and would recommend my friends and family to this home.

How likely would you be to recommend Alexander Court? Extremely Likely

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Average Rating:   4.8 out of 5

Tony Howland, Home Manager at Alexander Court responded to this review on 23 Aug 2017:

Thank you for your lovely comments/review, it is a pleasure to support your dad within his day to day life.

A good friend of mine stayed at Alexander Court for 5 years until recently. I visited every month and was always welcomed into a clean and well presented care home. The staff were always friendly and made it feel more like a home than a care facility. Unfortunately, my friend passed on and the service from the staff and management continued. The management helped liaise with the hospital and the funeral directors. I cannot praise them enough.

How likely would you be to recommend Alexander Court? Extremely Likely

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Average Rating:   4.4 out of 5

Tony Howland, Home Manager at Alexander Court responded to this review on 15 Jun 2017:

Thank you for your lovely review/comments. It was an absolute pleasure to support your friend during his stay, he is sadly missed.

My brother went into the home, really to convalesce after being very ill.
His daughter had spent 4 years there, sadly died in March 2017, so at least he was familiar with the home and staff.
This period has been so difficult for him, he's 85 years old and had been very independent, so this was a complete change of lifestyle. His stay has meant this really was his only chance of a better recovery, to give him a chance to carry on.
We've seen the change in him, he's put on some weight and emotional support, especially from management is second to none.
It's lovely to know such care and compassion is still about and week by week we've seen this for ourselves. We're grateful to them all!

How likely would you be to recommend Alexander Court? Extremely Likely

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Average Rating:   4.2 out of 5

Tony Howland, Home Manager at Alexander Court responded to this review on 31 May 2017:

Thank you for your lovely review/comments about Alexander Court. It was a complete pleasure to support your brother during this period of his life. We wish him and you the best of luck in the future.

When the manager and assistant manager came to assess my aunt and uncle in their own homes (they both had dementia) it was very clear they completely understood the needs of people with dementia. They both received fabulous care whilst residents there. A credit to all the staff and a well managed care home by the manager.

How likely would you be to recommend Alexander Court? Extremely Likely

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Average Rating:   4.6 out of 5

Tony Howland, Home Manager at Alexander Court responded to this review on 31 May 2017:

Thank you for your lovely review/comments, it was a pleasure to support your family especially around your loved one's 100th birthday.

Overall care and support is of a high standard giving us a feeling of security and satisfaction that she has the best care possible. We no longer worry about her and my purpose as a mentor for her is fulfilled.

How likely would you be to recommend Alexander Court? Extremely Likely

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Average Rating:   4.3 out of 5

Tony Howland, Home Manager at Alexander Court responded to this review on 22 May 2017:

Thank You for you lovely review/comments, it is a complete pleasure to continue to support your loved one and close family.

Everyone is helpful and very welcoming. The care received by my mother is exceptional.

How likely would you be to recommend Alexander Court? Extremely Likely

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Average Rating:   4.1 out of 5

Tony Howland, Home Manager at Alexander Court responded to this review on 18 May 2017:

Thank you for your review/comments, it is a pleasure to continue to support your mum.

Staff are great.

How likely would you be to recommend Alexander Court? Likely

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Average Rating:   4 out of 5

Tony Howland, Home Manager at Alexander Court responded to this review on 16 May 2017:

Thank you for your review, it remains a pleasure to continue to support your mum and the family during her stay with us.

My husband is bed bound. The duvets provided are 10.5 Tog and during the warm spell they are much too heavy. I bought a 4.5 Tog duvet which is lightweight and much more suitable. Please supply a lighter weight duvet ie 4.5 Tog for the summer months.

How likely would you be to recommend Alexander Court? Extremely Likely

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Average Rating:   4.1 out of 5

Tony Howland, Home Manager at Alexander Court responded to this review on 12 May 2017:

Thank you for your review/feedback, we continue to enjoy supporting your husband and family at this time.
We will ensure we give our residents the option/choice of lighter bed clothes going forward.

My husband has been in care at this home for eighteen months. At the beginning, he was a difficult and aggressive patient. The staff dealt with this kindly and efficiently. Lately, he has come to need more and more help, while still remaining a difficult and sometimes stubborn patient.
The staff have dealt with this in a kindly and thoughtful way.
My only minor concern is that personal items often "get lost" but it appears this is a common problem in most care homes.

How likely would you be to recommend Alexander Court? Extremely Likely

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Average Rating:   4.4 out of 5

Tony Howland, Home Manager at Alexander Court responded to this review on 09 May 2017:

Thank you for your comments/review. We continue to enjoy supporting your husband at this time. As you are aware "some items" can go missing due to the nature of our Dementia residents. We will always to our upmost to location any items brought to our attention.

Staff are friendly and helpful - they have been quick to spot medical problems and arrange a doctor's visit when necessary. Unfortunately, I think there may be a slight problem keeping up with the general maintenance of the facilities. In one incident, the heater in my mum's bedroom failed (during the cold weather) and it took several days to be repaired.

How likely would you be to recommend Alexander Court? Likely

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Average Rating:   3.6 out of 5

Tony Howland, Home Manager at Alexander Court responded to this review on 02 May 2017:

Thank you, for your comments/review. We try to respond to any maintenance issues in as timely manner, by calling the appropriate contractor to attend to the issue as soon as possible.

I highly recommend this care home. The care and understanding given to the residents by the staff and management are of a very high standard.
A full activity programme is in place to keep residents stimulated and entertained as much as possible, which can be of great benefit. Overall, Alexander Court is an extremely well managed care facility.

How likely would you be to recommend Alexander Court? Extremely Likely

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Average Rating:   4.6 out of 5

Tony Howland, Home Manager at Alexander Court responded to this review on 26 Apr 2017:

Thank you very much for your lovely comments/review. It is our pleasure to support your family.

Brilliant care home, very welcoming almost feels like home. Everyone is always happy and in a good mood.

How likely would you be to recommend Alexander Court? Extremely Likely

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Average Rating:   5 out of 5

Tony Howland, Home Manager at Alexander Court responded to this review on 26 Apr 2017:

Thank you for your lovely comments, we are very please you enjoy spending time at Alexander Court.

My gran was always treated with care and respect. The staff were amazing with her and I felt 100% happy knowing my gran was in safe hands, they treated her with great care and dignity. The manager always approachable and helpful. Such a pleasant home.

How likely would you be to recommend Alexander Court? Extremely Likely

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Average Rating:   5 out of 5

Tony Howland, Home Manager at Alexander Court responded to this review on 24 Apr 2017:

It was a pleasure to support your Gran during her stay with us, thank for your lovely comments/review.

The care home is absolutely fabulous. The staff are wonderful with my parents and we would not want them anywhere else.

How likely would you be to recommend Alexander Court? Extremely Likely

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Average Rating:   4.8 out of 5

Tony Howland, Home Manager at Alexander Court responded to this review on 21 Apr 2017:

It is a pleasure to continue to support both your parents with their needs and to see their family and friends around them.
Thank you for your lovely review/comments.

During the week prior to my father's passing, all staff and management showed great care and compassion both to my father and the whole family. We were notified constantly of changes to dads condition. When visiting daily, the staff considered our needs by providing meals throughout. On one occasion when no family member was able to be present at night, a member of staff sat in with dad. At dad's passing, the management team notified all agencies and made arrangements in a sensitive way. Wonderful.

How likely would you be to recommend Alexander Court? Likely

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Average Rating:   4.1 out of 5

Tony Howland, Home Manager at Alexander Court responded to this review on 21 Apr 2017:

Thank you for the lovely review/comments, it was a pleasure to support your dad and the family during his stay with us.

My Grandad has been at Alexander Court for around six months after his dementia worsened and it was too much of a worry for him to be home alone. I have nothing but praise for the care and patience all the staff here show towards him, watching how they interact with all residents, is like watching them with a member of their own family, so much kindness. Grandad is always clean and tidy, he is well fed, and it is no longer a worry to leave him as it was when he lived alone, as we know he will always have people nearby to keep him from harm, have a chat and keep him from being lonely. There is a real welcoming family feel to the home from the management to the cleaners, nurses and catering staff. There are lots of opportunities for the family to go along and join in at Christmas and Easter as well as birthday celebrations and music for the residents. For however long he will be at Alexander Court we know his time will be made as happy and as comfortable as possible by the kind staff.

How likely would you be to recommend Alexander Court? Extremely Likely

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Average Rating:   4.5 out of 5

Tony Howland, Manager at Alexander Court responded to this review on 20 Apr 2017:

Thank you for the lovely review/comments, it is a pleasure to have your Grandad living with us and seeing all of his family around him.

14 short weeks ago my stepbrother and I took my step-father along to Alexander Court due to his worsening dementia. It was a step in to the unknown for all the family, mum was tired and struggling to cope with his behaviour and desperately needed a rest, although still desperate not to give up on him. My step-father settled in with the help and support of the carers and staff at the home.
There were ups and downs with his behaviour as things progressed but these were dealt with patiently and daily updates from staff reassured us tremendously. At every visit mum met the manager and staff had time to talk and reassure mum. Sadly very quickly my step fathers health deteriorated, but the care continued at the highest level until the awful day came very recently that he passed away peacefully. Although he has passed the care continues from the manager and all the staff we came into contact with during the 14 weeks. This is truly the most caring of care homes and is to be highly recommended.

How likely would you be to recommend Alexander Court? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 25 Apr 2018

2 bedroom(s) available in our lovely Thetford home.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Alexander Court

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Alexander Court