Alexander Court

21 Raymond Street, Thetford IP24 2EA
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9.6 86 Reviews
  • Alexander Court, Thetford
Alexander Court offers residential, dementia and respite care in the historic market town of Thetford, Norfolk.

Managed by Holmwood Holdings, the home provides peaceful communal areas both indoors and out, including a beautiful sensory garden. Residents can take part in a programme of stimulating and social activities, such as arts, quizzes, music therapy and visits to nearby attractions, such as the Dad’s Army Museum.

Each bedroom is en-suite and equipped with its own television. Meals are home-cooked and the chef caters to dietary needs.
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Care Provided by Alexander Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250

These prices are only a guideline, please contact Alexander Court to find out the exact price for your requirements.

Contact Alexander Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Alexander Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Amy Starr (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (47)
  • Single Rooms with Ensuite Wet Room (47)

Visiting

  • Alexander Court Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.

Parking

  • Alexander Court Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Alexander Court Reviews (86)

9.6

Alexander Court has a Review Score of 9.6 (9.567) out of 10, based on 24 reviews in the last 2 years.
Over all time Alexander Court has 86 reviews.

Overall Experience
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Date Published
  • 86
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Reviewer Connection to Alexander Court
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Total of 86, showing 1-20
Review from Gracie S (Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not bad
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Review from Stephen P (Son of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today was my mums 80th birthday. She has been living with dementia at Alexander court now for the last 5 years. I was amazed by the efforts made by the staff to welcome the family into the function room for a party for mum with balloons banners cake music and fun, with some staff coming in on their
day off to set up the room! We are so grateful for the love, care and dignity my mum gets at Alexander Court. Dementia is a journey nobody wants to take, but we couldn't ask for more from everyone at this home. Thank you from all of the family xxx
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Review from LeAnn S (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm incredibly grateful for the wonderful care my mum receives at this home. Living with dementia can bring many challenges, but she has truly flourished here. The team go out of their way to create a stimulating, supportive environment, and it shows in how happy and settled she is.


She especially

loves the regular trips out to town and the cinema, which give her a real sense of independence and joy. The quizzes, crafts, and other activities keep her engaged, and she takes great pride in helping with the simple day-to-day tasks the staff involve her in. One of the things that means the most to me is how much she enjoys chatting with everyone-there's a genuine warmth in the way the staff interact with her, and she feels valued and included.


I can see how well she is cared for, both emotionally and physically, and it brings me real peace of mind. Knowing she is safe, stimulated, and surrounded by people who treat her with such kindness makes all the difference.

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Review from P R (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is very happy and settled in the home, staff and Management often popping in to see him for a chat on top of their normal duties with him. Food is good, Dad can be a bit fussy about what he will eat but there is always an alternative selection, he is never left hungry! Room laid out well and very
comfortable and kept clean. Clothing laundered very well and very quick turnaround to return to his wardrobe. Activities well planned and varied, something for everyone.
The biggest plus for this home are the staff, all the staff really care about the residents and the residents families and friends who visit, knowing all our names. The word 'Home' sums it up, this is one big happy family all under the same roof.
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Review from J P (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I visit our mum twice a week, we always get a warm welcome from the staff.
Our mum is well attended, all our queries and worries are answered. The medical needs of our mum is acted on very quickly and we are kept well informed, ringing us up and telling us if the doctor or paramedics
have been called. Our mum seems happy most of the time and does comment that she enjoys being here.
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Review from Colin P (Wife of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife Mary, has now been a resident for 5 years. She was admitted during the difficult time of Covid lockdown when we were not permitted to visit our loved ones. The staff took this situation with care and patience. Over the years, Mary's condition deteriorated considerably; however, the love, care
and respect shown to Mary and all the residents is for all to see. Thank you, Alexander Court.
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Review from R T (Brother of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very happy with the way my sister is being cared for. The staff do a very good job considering what they have to cope with. The new management have made the home very homely and inviting. The staff seem happy and approachable which makes a big difference when you have a question to ask.
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Review from Anne A (Wife of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I visited about 2/3 per week, residents are usually asleep or sitting in wet clothes unless they say, nothing is done.
The staff, I wonder, are any of them trained in dementia care? I doubt it. Today, as an example, I told a member of staff the resident's neuralgia was causing him serious pain, bearing
today is Friday, they said they would get him seen next Wednesday when Dr visits when he was at home, they increased his meds and gave morphine orally also.
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Review from Suzanne C (Cousin of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is always clean and Tidy. Staff are amazingly friendly, helpful, and so so good with all the residents and families that visit!
Any issues or worries I or my relative has are taken care of straight away!
My cousin has settled well, and I feel really happy, as I live far away.
I just can't
praise ALL staff enough for what they all do !!!
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Review from M B (Daughter of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Without a doubt the care my dad receives has saved his life he has been here for nearly two years and we have had many hospital trips and when he returns it's the girls who rebuild him, we are forever grateful for the kindness and care the staff give to him and us, we often ask questions and the staff
are always helpful, the staff know us and understand the awful journey we have been on so explain things to us clearly, we spend a great deal of time with my father and are welcomed every time. Excellent care we highly recommend Alexander Court
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Review from R T (Brother of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has lived in the care home for over two years. The staff are very kind and professional and go above and beyond their normal duties. The personalised care is perfect for my sister and she is happy in this environment.
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Review from A D (Granddaughter of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nana has been here since 2023 and is very well cared for. Staff are extremely friendly and helpful, always offering their support and care. The rooms are kept very clean at all times. I enjoy coming here to visit, would definitely recommend!
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Review from S G (Daughter of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has received excellent care and understanding of her needs at the home and the whole family have been made to feel very welcome and accommodating.
With her health increasingly deteriorating as of late, the care and support both my mother and us as a family have received has been greatly
appreciated and we are very grateful for that.
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Review from Lesley H (Daughter of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in the care home for over 4 years now and after a very tumultuous life she is now happy, albeit whilst suffering with dementia. Mum is now confined to her bed following a minor stroke a few months ago but previous to this she enjoyed joining other residents with various activities, something
she never did previously, having been encouraged by staff. Staff are very accomodating and very friendly always, and I and mum's little dog Brinkley are always welcomed with a smile and a chat. I am kept informed of mum's condition and what she has been doing, and there is always someone available that can answer any questions I may have. I have every confidence in my mum being looked after at Alexander Court and very happy with the love and care she is receiving, she has everything she needs to live comfortably, including lovely meals which she enjoys very much.
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Review from Jane B (Daughter of Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been with the home now for 6yrs. I am so happy with the way she is cared for and treated by all the staff. The carers and the seniors are just fantastic. There is never a problem that is too much for them to help put right. The domestic staff are great, my mums room is always clean. You can
tell when the room has been done. The housekeeper is wonderful, again if your concerned about something then she will get it sorted. The activities lady is wonderful, not only does she try to keep the residents interested, she also does the females finger nails. She paints them what colour they choose and at times decorates the odd nail or two. The admin staff and managerial staff are all approachable as are all the staff. The kitchen staff are great, even though the staff are in the kitchen all day preparing and cooking meals for the residents, they always have a smile. The staff make the home what it is. It is a privilege to know them, I am so grateful to all the staff.
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Review from Caroline W (Daughter of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
On the whole our experience has been very positive. Mum seems to have a good level of care and is well looked after.


I sometimes feel that communication can be a little better as I do not always know when mum has needed a gp or nurses visit - but I appreciate how busy everyone is.


Food is always

excellent with a good variety.
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Review from Juliana D (Daughter of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am pleased with all the care Mum receives, she is mostly happy. Staff are very good with her. She has everything she needs in her room. Mum loves the food which is cooked on site. She is very sociable.
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Review from Wendy S (Daughter of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care my mother is receiving, the the staff are very caring and attentive to all her needs , we couldn't find a fault with any aspect of her care since she has been a resident at Alexsander court.
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Review from A M (Daughter of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am relatively pleased with the overall running of the care home as my mother is bed bound I'm sure it can be very difficult for her and sometimes the carers. My mother struggles with eating at times and does not always like the dinners. She also tells me that she has very limited correspondence with
anyone that works in the care. I can see that the carers are very busy but would be nice to see my mother involved in something although do understand this is hard due to being bed bound . I'm sure they do their best
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Review from Janet P (Niece of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle is cared for very well at Alexander Court. The staff are lovely and friendly and always helpful and will do anything possible to help my uncle. I do feel sometimes that there could be a few more staff on duty though.
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Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Alexander Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.567 for Alexander Court is calculated as follows: ( (195 Excellents x 5) + (68 Goods x 4) + (10 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 284 Ratings = 4.567
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexander Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Alexander Court

What types of Care is Alexander Court registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alexander Court have?

There are 47 Single Rooms.

What are the Facilities & Services at Alexander Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexander Court to the centre of Thetford?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexander Court to verify any information. View our terms and conditions. Alexander Court has an Enhanced Service - more info.