Alexander Court

21 Raymond Street, Thetford IP24 2EA
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9.5 82 Reviews
  • Alexander Court, Thetford
Alexander Court offers residential, dementia and respite care in the historic market town of Thetford, Norfolk.

Managed by Holmwood Holdings, the home provides peaceful communal areas both indoors and out, including a beautiful sensory garden. Residents can take part in a programme of stimulating and social activities, such as arts, quizzes, music therapy and visits to nearby attractions, such as the Dad’s Army Museum.

Each bedroom is en-suite and equipped with its own television. Meals are home-cooked and the chef caters to dietary needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250

These prices are only a guideline, please contact Alexander Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Amanda Skinner (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (47)
  • Single Rooms with Ensuite Wet Room (47)

Visiting

  • Alexander Court Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.

Parking

  • Alexander Court Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Alexander Court Reviews (82)

9.5

Alexander Court has a Review Score of 9.5 (9.502) out of 10, based on 20 reviews in the last 2 years.
Over all time Alexander Court has 82 reviews.

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Reviewer Connection to Alexander Court
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Total of 82, showing 41-60
Review from Agne H (Niece of Resident) published on 12 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home with brilliant facilities, lots of good food and care for my auntie. Very good activities and management.
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Review from Geoff H (Friend of Resident) published on 5 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visit friend on a regular basis, always staff to help a very friendly bunch, residents are always doing things like bingo and quizzes, my friend is very happy there.
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Review from Megan C (Daughter of Resident) published on 3 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing to say but good things about the home. Carers are always there for my mother and management helped so much with the transition from another home. My mum has a better appetite and her general wellbeing has improved. There is a very positive culture promoted within the home which makes
me feel more confident and comfortable whilst visiting my mum as its difficult as it is for me. I would recommend this home to anyone!
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Review from Denise M (Friend of Resident) published on 1 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my friend on a weekly basis, the staff are very friendly and they are always willing to help if needed. The atmosphere is always lovely. My friend is happy and always well presented, meals are tasty and there is always plenty going on. I am always offered a cup of tea when I visit as well as
a meal. The home smells fresh and is very clean. The managements door is always open. I would recommend Alexander Court to any loved ones.
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Review from Steve S (Son of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted here last year and since we all thought we will lose her as she suffers from terminal cancer. She has picked up so much energy and is still here, happy and well looked after. Thank you all for being so wonderful, she hasn't got much left, however, I know she is happy as much as
she can be!
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Review from Emma R (Niece of Resident) published on 13 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service provided. Management is great, very involved in practical caring.
My auntie has the best care ever, she sleeps better and eats well, thank you all for being so amazing!
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Review from Philip B (Son of Resident) published on 25 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in the home for six months now and I could not be better pleased with all the aspects of care provided.
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Review from Robert C (Friend of Resident) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend every day and I'm always welcomed and well looked after. Staff are caring and always visible. My friend is very happy here.
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Review from Lorna M (Niece of Resident) published on 1 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager of the home is very welcoming and there is always a lot going on activities wise. The home is very friendly and has a very open culture, staff are extremely caring and it always makes me feel like at home. Very warm and safe environment with good atmosphere.
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Review from Peggy B (Friend of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my friend here, what a lovely place and a great atmosphere, had to get a member of staff to help my friend, they responded quickly and so cheerful and polite.
The whole home has a very homely feel to it. Would definitely recommend this home to others.
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Review from Ethel L (Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here, only lived here for nearly a year but really enjoy the company of others. My family visit nearly every day.
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Review from Linda M (Stepdaughter of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about this place is very good. The room, food, staff.
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Review from Dawn T (Daughter of Resident) published on 19 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for nearly 8 years and I would not recommend a better place. Staff are extremely caring, there is always a very friendly atmosphere. There is always a good choice on the menus and a full programme of activities tailor-made to the needs of all the residents.
The management
team is always available to speak to and make me feel involved in my mother's care.
My mother lives with advanced dementia and could be very challenging at times, however, the care staff are highly experienced in dealing with difficult behaviours.
I would strongly recommend Alexander Court to anyone, excellent service!
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Review from Josephine H (Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alexander Court is excellent, really welcoming. I have been here for 3 years, very happy with everything. Staff are lovely and the manager always smiling. I have everything I need. The food is tasty and my room is very comfortable.
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Review from Wendy K (Resident) published on 8 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is really welcoming, I can't see anything negative about it. I enjoy the facilities, food and drink, the care/support and being treated with dignity. My husband lives here as well which makes me feel more peaceful that he is safe too. I cannot describe the appreciation to the management and
all staff who welcomed me and lifted my spirits at the very difficult time of arrival. It makes me feel I am part of a family in one big loving home.
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Review from Sylvia F (Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall - activities governed by the activity coordinator who works admirably.
Management - very good.
Staff - work very hard, all-inclusive.
Food - very good.
A very good team.
I keep busy myself - cleaning - I love it!
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Review from Pamela B (Wife of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always find the staff very helpful, caring and cheerful. They will do their best to sort out any problems you may have.
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Review from Mary N (Friend of Resident) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having been a regular visitor for the last 18 months I have nothing but praise for Alexander Court. The staff don't mind helping to sort out anything for you and there is always something happening for the residents. The food is very good and with a good variety of choice. I would recommend Alexander
Court to anyone.
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Review from Ann S (Sister-in-law of Resident) published on 28 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service the staff give is really good, always helpful and caring, interacting with the patients like cooking, making sandwiches, taking them to the pictures etc. At other homes I've been to the residents just sit with no activities at all, just looking at each other. You do a really good job all
of you.
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Review from M G (Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good quality, good condition, very caring team and a very good courtyard with garden.
Activities - we go to the cinema, good entertainment, pampering, we have a foot massage and nails varnished with colours. We have films in the afternoons. The food is excellent and home cooked. Our cook is always
smiling, excellent staff. The new manager is doing well.
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Current Review Score: 9.5 (9.502)

Overview of Review Score

The Review Score of 9.5 (9.502) out of 10 for Alexander Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.502 for Alexander Court is calculated as follows: ( (157 Excellents x 5) + (55 Goods x 4) + (14 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 237 Ratings = 4.502
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexander Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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