
They have shown dedication and compassion but also light-heartedness and humourJ L(Daughter of Resident/Service User)

We cannot praise every single member of staff at Alexander Court enoughJ C(Daughter of Resident/Service User)

There is no restriction on visiting and we always feel welcomeChristopher S(Son of Resident/Service User)

They have shown dedication and compassion but also light-heartedness and humourJ L(Daughter of Resident/Service User)

We cannot praise every single member of staff at Alexander Court enoughJ C(Daughter of Resident/Service User)

There is no restriction on visiting and we always feel welcomeChristopher S(Son of Resident/Service User)

Alexander Court offers residential, dementia and respite care in the historic market town of Thetford, Norfolk.
Managed by Holmwood Holdings, the home provides peaceful communal areas both indoors and out, including a beautiful sensory garden. Residents can take part in a programme of stimulating and social activities, such as arts, quizzes, music therapy and visits to nearby attractions, such as the Dad’s Army Museum.
Each bedroom is en-suite and equipped with its own television. Meals are home-cooked and the chef caters to dietary needs.
Care Provided by Alexander Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Alexander Court for full pricing details and T&Cs.
Contact Alexander Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Holmwood House Holdings
- Private Owned
Person in charge
- Amy Starr (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2009
Room Information
- Single Rooms (47)
- Single Rooms with ensuite Wet Room (47)
Visiting
- Alexander Court Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.
Parking
- Alexander Court Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.
Alexander Court Reviews (86)
Alexander Court has a Review Score of 9.5 (9.548) out of 10, based on 23 reviews in the last 2 years.
Over all time Alexander Court has 86 reviews.
Sadly my partner died on 6th May, he had Dementia. The love, care and attention he was given were second to none. At all times he was treated with utmost respect and courtesy. I was privileged to be with him, and cannot praise the staff enough.
Me and my husband visit our friend regularly and we are always treated as part of the family. Staff are well managed and know how to provide the right care for our friend. He always looks presentable and happy. There is something special about this home.
My dad has been happy, well cared for, respected and made to feel at home. Staff are friendly and caring it's reassuring to know dad is safe too. We are always made to feel welcome.
Very happy with the new 'home'. Everyone is happy and very caring. Thank you all!
Excellent care home with brilliant facilities, lots of good food and care for my auntie. Very good activities and management.
Visit friend on a regular basis, always staff to help a very friendly bunch, residents are always doing things like bingo and quizzes, my friend is very happy there.
I have nothing to say but good things about the home. Carers are always there for my mother and management helped so much with the transition from another home. My mum has a better appetite and her general wellbeing has improved. There is a very positive culture promoted within the home which makes me feel more confident and comfortable whilst visiting my mum as its difficult as it is for me. I would recommend this home to anyone!
I visit my friend on a weekly basis, the staff are very friendly and they are always willing to help if needed. The atmosphere is always lovely. My friend is happy and always well presented, meals are tasty and there is always plenty going on. I am always offered a cup of tea when I visit as well as a meal. The home smells fresh and is very clean. The managements door is always open. I would recommend Alexander Court to any loved ones.
My mother was admitted here last year and since we all thought we will lose her as she suffers from terminal cancer. She has picked up so much energy and is still here, happy and well looked after. Thank you all for being so wonderful, she hasn't got much left, however, I know she is happy as much as she can be!
My auntie has the best care ever, she sleeps better and eats well, thank you all for being so amazing!
My father has been in the home for six months now and I could not be better pleased with all the aspects of care provided.
I visit my friend every day and I'm always welcomed and well looked after. Staff are caring and always visible. My friend is very happy here.
The manager of the home is very welcoming and there is always a lot going on activities wise. The home is very friendly and has a very open culture, staff are extremely caring and it always makes me feel like at home. Very warm and safe environment with good atmosphere.
The whole home has a very homely feel to it. Would definitely recommend this home to others.
I am very happy here, only lived here for nearly a year but really enjoy the company of others. My family visit nearly every day.
Everything about this place is very good. The room, food, staff.
The management team is always available to speak to and make me feel involved in my mother's care.
My mother lives with advanced dementia and could be very challenging at times, however, the care staff are highly experienced in dealing with difficult behaviours.
I would strongly recommend Alexander Court to anyone, excellent service!
Alexander Court is excellent, really welcoming. I have been here for 3 years, very happy with everything. Staff are lovely and the manager always smiling. I have everything I need. The food is tasty and my room is very comfortable.
This home is really welcoming, I can't see anything negative about it. I enjoy the facilities, food and drink, the care/support and being treated with dignity. My husband lives here as well which makes me feel more peaceful that he is safe too. I cannot describe the appreciation to the management and all staff who welcomed me and lifted my spirits at the very difficult time of arrival. It makes me feel I am part of a family in one big loving home.
Management - very good.
Staff - work very hard, all-inclusive.
Food - very good.
A very good team.
I keep busy myself - cleaning - I love it!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 January 2026Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Alexander Court.
There are no upcoming events for Alexander Court.
Awards / Recognitions (2)
- 30 Jun 2021Recipient: Holmwood House Holdings
- 28 Feb 2020Recipient: Alexander Court
Accreditations
There are no accreditations posted yet for Alexander Court.
Meet the Team (5)

Millie has built her career at Alexander Court Care Home over the past decade. She holds a Level 3 Diploma in Health and Social Care and has gained extensive experience supporting residents and leading teams in the care home sector. Millie first joined Alexander Court straight from college, with a two-year period spent working in another local care home to broaden her skills before returning to the team she loves.
Outside of work, Millie is very family-oriented and spends much of her free time with her young niece. Millie is also an avid animal lover and has quite the menagerie, including three dogs and around thirty tortoises! Caring is truly at the heart of everything Millie does, both professionally and personally.

Karen began her career in sales and management before running her own business while living in France. She joined Alexander Court 11 years ago as a kitchen assistant, later becoming a cook before moving into care as a care assistant. Karen progressed to senior care assistant on both day and night shifts, then to team leader, and now holds her current role. She is also the home’s Dignity Champion and Health and Wellbeing Champion. Karen is known for her bubbly and compassionate personality and her dedication to supporting residents and colleagues. She is married with three children and three stepchildren, and together with her husband has ten grandchildren. In her spare time, she enjoys caring for her feral cats, Oliver and Scraggy.

Nikki has been a valued part of the team at Alexander Court Care Home for over 12 years, bringing with her a wealth of experience and a natural flair for creating a welcoming, supportive environment. Before joining the home, she built a successful career in the banking sector, progressing to the role of Bank Manager and developing strong skills in leadership, organisation, and customer care.
Alongside her role in care, Nikki also runs her own lithographic printing business, reflecting her drive, creativity, and entrepreneurial spirit. She has always had a passion for front-of-house work, taking pride in delivering excellent customer service, and she particularly enjoys the financial aspects of her role, drawing on her extensive banking background.
Nikki values the relationships she builds with families and is always keen to support and get involved in Alexander Court’s events, helping to create a vibrant and inclusive atmosphere within the home.
Outside of work, Nikki is a devoted mum to her two grown-up children and a proud grandmother to her two grandsons, who she absolutely adores. In her spare time, she enjoys cruising and is a passionate concert-goer, always looking forward to her next adventure or live performance.

Carol has been a part of Alexander Court since 2001, holding various positions before becoming the home’s Head Chef. She possesses an NVQ Level 2 in Health and Social Care and is eager to pursue a Catering Management Course in the near future.
An outgoing and enthusiastic individual, Carol takes pleasure in interacting with both residents and staff at Alexander Court. She makes it a priority to understand their preferences to ensure that everyone’s needs are met.
In her free time, Carol cherishes moments spent with family and friends, particularly during social gatherings. Whenever possible, she enjoys travelling around the globe.

Justin, our Facilities Assistant, Joined Alexander Court in January 2026 and has quickly become a valued member of the team.
Before joining Alexander Court, Justin spent four years working in property maintenance. Prior to that, he built up an impressive 14 years of experience in the building trade, as well as working as a pipe fitter earlier in his career.
Justin is divorced and has two grown-up children and two young grandsons.In his spare time, he enjoys helping friends and families with gardening and DIY projects, always happy to lend a hand.
Justin says he is loving his time at Alexander Court and has felt very welcome since joining the team.
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