Alexander Court

I always find the staff very helpful, caring and cheerful. They will do their best to sort out any problems you may have.

Having been a regular visitor for the last 18 months I have nothing but praise for Alexander Court. The staff don't mind helping to sort out anything for you and there is always something happening for the residents. The food is very good and with a good variety of choice. I would recommend Alexander Court to anyone.

The service the staff give is really good, always helpful and caring, interacting with the patients like cooking, making sandwiches, taking them to the pictures etc. At other homes I've been to the residents just sit with no activities at all, just looking at each other. You do a really good job all of you.

Activities - we go to the cinema, good entertainment, pampering, we have a foot massage and nails varnished with colours. We have films in the afternoons. The food is excellent and home cooked. Our cook is always smiling, excellent staff. The new manager is doing well.

Most importantly our 98year old mother is very happy and content, she continues to praise all of the staff for the kind and caring way she is being looked after. My brother and I found ourselves in a very difficult position having to make a decision about our mothers ongoing care, having broken her hip in a fall at her home we visited Alexander Court prior to her discharge from hospital, the management greeted us, gave us a tour of the home and explained in detail the way that their care is implemented. We were impressed by the cleanliness and 'feeling' in the home, our decision was made easier and we were given excellent advice and help from the staff, who are all brilliant. Our mother continues to thrive and is much improved in her health, well-being and is so happy. We as a family know that we have made the right decision. Our thanks go to the management and staff.

I can not fault this home whatsoever, the staff are very friendly and polite. They are very attentive to their residents and the care I have personally witnessed is second to none. I would certainly highly recommend this care home to anyone who asked. Management and staff were always available to talk to and updated me with any information I needed, they also contacted me with any concerns they had or following a GP visit.

My Grandfather recently passed away after spending just under a year at Alexander Court. During his last few weeks, the staff could not have been more caring for not just my Grandad but for his family too. They treated him with such care and dignity and offered incredible support throughout his stay to us whenever we visited. I would like to pass on my sincere gratitude to the manager and all the team, each and every one of the team are a credit to Alexander Court, thank you so much from the bottom of my heart.

I cannot thank the staff for all they did for my father. Everyone of the carers made every effort possible to make sure he felt comfortable, cared for and loved. It has always been a welcoming atmosphere every time I visited. The staff do so much more above the normal physical and personal care. They care about every single resident.

Sadly my father has now passed away but right to the end, they showed compassion love and support. I would recommend the care given here to anyone. Thank you from the bottom of my heart.

Thank you.

The care home is a very friendly place to visit. Management make you feel very welcome, and the staff are very polite and helpful, I'm very happy with the standards of the home and would recommend my friends and family to this home.

A good friend of mine stayed at Alexander Court for 5 years until recently. I visited every month and was always welcomed into a clean and well presented care home. The staff were always friendly and made it feel more like a home than a care facility. Unfortunately, my friend passed on and the service from the staff and management continued. The management helped liaise with the hospital and the funeral directors. I cannot praise them enough.

It's lovely to know such care and compassion is still about and week by week we've seen this for ourselves. We're grateful to them all!

When the manager and assistant manager came to assess my aunt and uncle in their own homes (they both had dementia) it was very clear they completely understood the needs of people with dementia. They both received fabulous care whilst residents there. A credit to all the staff and a well managed care home by the manager.

Overall care and support is of a high standard giving us a feeling of security and satisfaction that she has the best care possible. We no longer worry about her and my purpose as a mentor for her is fulfilled.

Everyone is helpful and very welcoming. The care received by my mother is exceptional.

Staff are great.

My husband is bed bound. The duvets provided are 10.5 Tog and during the warm spell they are much too heavy. I bought a 4.5 Tog duvet which is lightweight and much more suitable. Please supply a lighter weight duvet ie 4.5 Tog for the summer months.

My only minor concern is that personal items often "get lost" but it appears this is a common problem in most care homes.

Staff are friendly and helpful - they have been quick to spot medical problems and arrange a doctor's visit when necessary. Unfortunately, I think there may be a slight problem keeping up with the general maintenance of the facilities. In one incident, the heater in my mum's bedroom failed (during the cold weather) and it took several days to be repaired.

A full activity programme is in place to keep residents stimulated and entertained as much as possible, which can be of great benefit. Overall, Alexander Court is an extremely well managed care facility.