Alexander Court

21 Raymond Street, Thetford IP24 2EA
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9.5 82 Reviews
  • Alexander Court, Thetford
Alexander Court offers residential, dementia and respite care in the historic market town of Thetford, Norfolk.

Managed by Holmwood Holdings, the home provides peaceful communal areas both indoors and out, including a beautiful sensory garden. Residents can take part in a programme of stimulating and social activities, such as arts, quizzes, music therapy and visits to nearby attractions, such as the Dad’s Army Museum.

Each bedroom is en-suite and equipped with its own television. Meals are home-cooked and the chef caters to dietary needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250

These prices are only a guideline, please contact Alexander Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Amanda Skinner (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (47)
  • Single Rooms with ensuite Wet Room (47)

Visiting

  • Alexander Court Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.

Parking

  • Alexander Court Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Alexander Court Reviews (82)

Total of 82, showing 61-80
9.5

Alexander Court has a Review Score of 9.5 (9.535) out of 10, based on 22 reviews in the last 2 years. Over all time Alexander Court has 82 reviews.

Overall Experience

  • 62
  • 18
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Date Published

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Review from Lionel M (Son of Resident) published on 31 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Most importantly our 98year old mother is very happy and content, she continues to praise all of the staff for the kind and caring way she is being looked after. My brother and I found ourselves in a very difficult position having to make a decision about our mothers ongoing care, having broken her
hip in a fall at her home we visited Alexander Court prior to her discharge from hospital, the management greeted us, gave us a tour of the home and explained in detail the way that their care is implemented. We were impressed by the cleanliness and 'feeling' in the home, our decision was made easier and we were given excellent advice and help from the staff, who are all brilliant. Our mother continues to thrive and is much improved in her health, well-being and is so happy. We as a family know that we have made the right decision. Our thanks go to the management and staff.

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Review from Nicola H (Daughter of Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault this home whatsoever, the staff are very friendly and polite. They are very attentive to their residents and the care I have personally witnessed is second to none. I would certainly highly recommend this care home to anyone who asked. Management and staff were always available to talk
to and updated me with any information I needed, they also contacted me with any concerns they had or following a GP visit.

Reply from Tony Howland, Home Manager at Alexander Court

Thank you so much for your amazing/lovely comments regarding Alexander Court and our care. It is an absolute pleasure to support your mum, she has touched many hearts.

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Review from Kate (Granddaughter of Resident) published on 17 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandfather recently passed away after spending just under a year at Alexander Court. During his last few weeks, the staff could not have been more caring for not just my Grandad but for his family too. They treated him with such care and dignity and offered incredible support throughout his stay
to us whenever we visited. I would like to pass on my sincere gratitude to the manager and all the team, each and every one of the team are a credit to Alexander Court, thank you so much from the bottom of my heart.

Reply from Tony Howland, Home Manager at Alexander Court

Thank you for your very kind words, it was an absolute pleasure to support your Grandfather, you and your family during his stay with us. We wish you all the best for the future

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Review from Jan J (Daughter of Resident) published on 13 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff for all they did for my father. Everyone of the carers made every effort possible to make sure he felt comfortable, cared for and loved. It has always been a welcoming atmosphere every time I visited. The staff do so much more above the normal physical and personal care. They
care about every single resident.


Sadly my father has now passed away but right to the end, they showed compassion love and support. I would recommend the care given here to anyone. Thank you from the bottom of my heart.

Reply from Tony Howland, Home Manager at Alexander Court

Thank you so much for your heart felt review/comments, it was an absolute pleasure for us to care for your dad and family during his time living with us.

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Review from Yasmin S (Daughter of Resident) published on 12 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank the manager and his team for the wonderful way in which you looked after my dad, the kindness you showed him and our family was more than we could ask for. My dad passed away peacefully with dignity.
Thank you.

Reply from Tony Howland, Home Manager at Alexander Court

Thank you so much for you lovely review/comments. It was an absolute pleasure to support your dad during his stay with us and we wish you all the best for the future.

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Review from Marie P (Daughter of Resident) published on 23 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a very friendly place to visit. Management make you feel very welcome, and the staff are very polite and helpful, I'm very happy with the standards of the home and would recommend my friends and family to this home.

Reply from Tony Howland, Home Manager at Alexander Court

Thank you for your lovely comments/review, it is a pleasure to support your dad within his day to day life.

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Review from Aaron S (Friend of Resident) published on 15 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A good friend of mine stayed at Alexander Court for 5 years until recently. I visited every month and was always welcomed into a clean and well presented care home. The staff were always friendly and made it feel more like a home than a care facility. Unfortunately, my friend passed on and the service
from the staff and management continued. The management helped liaise with the hospital and the funeral directors. I cannot praise them enough.

Reply from Tony Howland, Home Manager at Alexander Court

Thank you for your lovely review/comments. It was an absolute pleasure to support your friend during his stay, he is sadly missed.

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Review from J W (Sister of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother went into the home, really to convalesce after being very ill.
His daughter had spent 4 years there, sadly died in March 2017, so at least he was familiar with the home and staff.
This period has been so difficult for him, he's 85 years old and had been very independent, so this was a complete
change of lifestyle. His stay has meant this really was his only chance of a better recovery, to give him a chance to carry on.
We've seen the change in him, he's put on some weight and emotional support, especially from management is second to none.
It's lovely to know such care and compassion is still about and week by week we've seen this for ourselves. We're grateful to them all!

Reply from Tony Howland, Home Manager at Alexander Court

Thank you for your lovely review/comments about Alexander Court. It was a complete pleasure to support your brother during this period of his life. We wish him and you the best of luck in the future.

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Review from Debra L (Relative of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When the manager and assistant manager came to assess my aunt and uncle in their own homes (they both had dementia) it was very clear they completely understood the needs of people with dementia. They both received fabulous care whilst residents there. A credit to all the staff and a well managed care
home by the manager.

Reply from Tony Howland, Home Manager at Alexander Court

Thank you for your lovely review/comments, it was a pleasure to support your family especially around your loved one's 100th birthday.

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Review from RA & SA W (Relative of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care and support is of a high standard giving us a feeling of security and satisfaction that she has the best care possible. We no longer worry about her and my purpose as a mentor for her is fulfilled.

Reply from Tony Howland, Home Manager at Alexander Court

Thank You for you lovely review/comments, it is a complete pleasure to continue to support your loved one and close family.

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Review from Sue K (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is helpful and very welcoming. The care received by my mother is exceptional.

Reply from Tony Howland, Home Manager at Alexander Court

Thank you for your review/comments, it is a pleasure to continue to support your mum.

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Review from Tim B (Son of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are great.

Reply from Tony Howland, Home Manager at Alexander Court

Thank you for your review, it remains a pleasure to continue to support your mum and the family during her stay with us.

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Review from D J (Wife of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is bed bound. The duvets provided are 10.5 Tog and during the warm spell they are much too heavy. I bought a 4.5 Tog duvet which is lightweight and much more suitable. Please supply a lighter weight duvet ie 4.5 Tog for the summer months.

Reply from Tony Howland, Home Manager at Alexander Court

Thank you for your review/feedback, we continue to enjoy supporting your husband and family at this time.
We will ensure we give our residents the option/choice of lighter bed clothes going forward.

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Review from Jacqueline J (Wife of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in care at this home for eighteen months. At the beginning, he was a difficult and aggressive patient. The staff dealt with this kindly and efficiently. Lately, he has come to need more and more help, while still remaining a difficult and sometimes stubborn patient.
The staff have
dealt with this in a kindly and thoughtful way.
My only minor concern is that personal items often "get lost" but it appears this is a common problem in most care homes.

Reply from Tony Howland, Home Manager at Alexander Court

Thank you for your comments/review. We continue to enjoy supporting your husband at this time. As you are aware "some items" can go missing due to the nature of our Dementia residents. We will always to our upmost to location any items brought to our attention.

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Review from Ruth A (Daughter of Resident) published on 3 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and helpful - they have been quick to spot medical problems and arrange a doctor's visit when necessary. Unfortunately, I think there may be a slight problem keeping up with the general maintenance of the facilities. In one incident, the heater in my mum's bedroom failed (during the
cold weather) and it took several days to be repaired.

Reply from Tony Howland, Home Manager at Alexander Court

Thank you, for your comments/review. We try to respond to any maintenance issues in as timely manner, by calling the appropriate contractor to attend to the issue as soon as possible.

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Review from Susan M (Daughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I highly recommend this care home. The care and understanding given to the residents by the staff and management are of a very high standard.
A full activity programme is in place to keep residents stimulated and entertained as much as possible, which can be of great benefit. Overall, Alexander Court
is an extremely well managed care facility.

Reply from Tony Howland, Home Manager at Alexander Court

Thank you very much for your lovely comments/review. It is our pleasure to support your family.

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Review from Shirelle N (Great-granddaughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home, very welcoming almost feels like home. Everyone is always happy and in a good mood.

Reply from Tony Howland, Home Manager at Alexander Court

Thank you for your lovely comments, we are very please you enjoy spending time at Alexander Court.

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Review from Samantha N (Granddaughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran was always treated with care and respect. The staff were amazing with her and I felt 100% happy knowing my gran was in safe hands, they treated her with great care and dignity. The manager always approachable and helpful. Such a pleasant home.

Reply from Tony Howland, Home Manager at Alexander Court

It was a pleasure to support your Gran during her stay with us, thank for your lovely comments/review.

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Review from Eric J (Son of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the week prior to my father's passing, all staff and management showed great care and compassion both to my father and the whole family. We were notified constantly of changes to dads condition. When visiting daily, the staff considered our needs by providing meals throughout. On one occasion
when no family member was able to be present at night, a member of staff sat in with dad. At dad's passing, the management team notified all agencies and made arrangements in a sensitive way. Wonderful.

Reply from Tony Howland, Home Manager at Alexander Court

Thank you for the lovely review/comments, it was a pleasure to support your dad and the family during his stay with us.

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Review from Keith G (Son of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is absolutely fabulous. The staff are wonderful with my parents and we would not want them anywhere else.

Reply from Tony Howland, Home Manager at Alexander Court

It is a pleasure to continue to support both your parents with their needs and to see their family and friends around them.
Thank you for your lovely review/comments.

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Current Review Score: 9.5 (9.535)

Overview of Review Score

The Review Score of 9.5 (9.535) out of 10 for Alexander Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.535 for Alexander Court is calculated as follows: ( (177 Excellents x 5) + (58 Goods x 4) + (14 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 260 Ratings = 4.535

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexander Court is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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