
They have shown dedication and compassion but also light-heartedness and humourJ L(Daughter of Resident/Service User)

We cannot praise every single member of staff at Alexander Court enoughJ C(Daughter of Resident/Service User)

There is no restriction on visiting and we always feel welcomeChristopher S(Son of Resident/Service User)

They have shown dedication and compassion but also light-heartedness and humourJ L(Daughter of Resident/Service User)

We cannot praise every single member of staff at Alexander Court enoughJ C(Daughter of Resident/Service User)

There is no restriction on visiting and we always feel welcomeChristopher S(Son of Resident/Service User)

Alexander Court offers residential, dementia and respite care in the historic market town of Thetford, Norfolk.
Managed by Holmwood Holdings, the home provides peaceful communal areas both indoors and out, including a beautiful sensory garden. Residents can take part in a programme of stimulating and social activities, such as arts, quizzes, music therapy and visits to nearby attractions, such as the Dad’s Army Museum.
Each bedroom is en-suite and equipped with its own television. Meals are home-cooked and the chef caters to dietary needs.
Care Provided by Alexander Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Alexander Court for full pricing details and T&Cs.
Contact Alexander Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Holmwood House Holdings
- Private Owned
Person in charge
- Amy Starr (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2009
Room Information
- Single Rooms (47)
- Single Rooms with ensuite Wet Room (47)
Visiting
- Alexander Court Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.
Parking
- Alexander Court Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.
Alexander Court Reviews (86)
Alexander Court has a Review Score of 9.5 (9.548) out of 10, based on 23 reviews in the last 2 years.
Over all time Alexander Court has 86 reviews.
I always find the staff very helpful, caring and cheerful. They will do their best to sort out any problems you may have.
Having been a regular visitor for the last 18 months I have nothing but praise for Alexander Court. The staff don't mind helping to sort out anything for you and there is always something happening for the residents. The food is very good and with a good variety of choice. I would recommend Alexander Court to anyone.
The service the staff give is really good, always helpful and caring, interacting with the patients like cooking, making sandwiches, taking them to the pictures etc. At other homes I've been to the residents just sit with no activities at all, just looking at each other. You do a really good job all of you.
Activities - we go to the cinema, good entertainment, pampering, we have a foot massage and nails varnished with colours. We have films in the afternoons. The food is excellent and home cooked. Our cook is always smiling, excellent staff. The new manager is doing well.
Most importantly our 98year old mother is very happy and content, she continues to praise all of the staff for the kind and caring way she is being looked after. My brother and I found ourselves in a very difficult position having to make a decision about our mothers ongoing care, having broken her hip in a fall at her home we visited Alexander Court prior to her discharge from hospital, the management greeted us, gave us a tour of the home and explained in detail the way that their care is implemented. We were impressed by the cleanliness and 'feeling' in the home, our decision was made easier and we were given excellent advice and help from the staff, who are all brilliant. Our mother continues to thrive and is much improved in her health, well-being and is so happy. We as a family know that we have made the right decision. Our thanks go to the management and staff.
I can not fault this home whatsoever, the staff are very friendly and polite. They are very attentive to their residents and the care I have personally witnessed is second to none. I would certainly highly recommend this care home to anyone who asked. Management and staff were always available to talk to and updated me with any information I needed, they also contacted me with any concerns they had or following a GP visit.
Thank you so much for your amazing/lovely comments regarding Alexander Court and our care. It is an absolute pleasure to support your mum, she has touched many hearts.
My Grandfather recently passed away after spending just under a year at Alexander Court. During his last few weeks, the staff could not have been more caring for not just my Grandad but for his family too. They treated him with such care and dignity and offered incredible support throughout his stay to us whenever we visited. I would like to pass on my sincere gratitude to the manager and all the team, each and every one of the team are a credit to Alexander Court, thank you so much from the bottom of my heart.
Thank you for your very kind words, it was an absolute pleasure to support your Grandfather, you and your family during his stay with us. We wish you all the best for the future
I cannot thank the staff for all they did for my father. Everyone of the carers made every effort possible to make sure he felt comfortable, cared for and loved. It has always been a welcoming atmosphere every time I visited. The staff do so much more above the normal physical and personal care. They care about every single resident.
Sadly my father has now passed away but right to the end, they showed compassion love and support. I would recommend the care given here to anyone. Thank you from the bottom of my heart.
Thank you so much for your heart felt review/comments, it was an absolute pleasure for us to care for your dad and family during his time living with us.
Thank you.
Thank you so much for you lovely review/comments. It was an absolute pleasure to support your dad during his stay with us and we wish you all the best for the future.
The care home is a very friendly place to visit. Management make you feel very welcome, and the staff are very polite and helpful, I'm very happy with the standards of the home and would recommend my friends and family to this home.
Thank you for your lovely comments/review, it is a pleasure to support your dad within his day to day life.
A good friend of mine stayed at Alexander Court for 5 years until recently. I visited every month and was always welcomed into a clean and well presented care home. The staff were always friendly and made it feel more like a home than a care facility. Unfortunately, my friend passed on and the service from the staff and management continued. The management helped liaise with the hospital and the funeral directors. I cannot praise them enough.
Thank you for your lovely review/comments. It was an absolute pleasure to support your friend during his stay, he is sadly missed.
His daughter had spent 4 years there, sadly died in March 2017, so at least he was familiar with the home and staff.
This period has been so difficult for him, he's 85 years old and had been very independent, so this was a complete change of lifestyle. His stay has meant this really was his only chance of a better recovery, to give him a chance to carry on.
We've seen the change in him, he's put on some weight and emotional support, especially from management is second to none.
It's lovely to know such care and compassion is still about and week by week we've seen this for ourselves. We're grateful to them all!
Thank you for your lovely review/comments about Alexander Court. It was a complete pleasure to support your brother during this period of his life. We wish him and you the best of luck in the future.
When the manager and assistant manager came to assess my aunt and uncle in their own homes (they both had dementia) it was very clear they completely understood the needs of people with dementia. They both received fabulous care whilst residents there. A credit to all the staff and a well managed care home by the manager.
Thank you for your lovely review/comments, it was a pleasure to support your family especially around your loved one's 100th birthday.
Overall care and support is of a high standard giving us a feeling of security and satisfaction that she has the best care possible. We no longer worry about her and my purpose as a mentor for her is fulfilled.
Thank You for you lovely review/comments, it is a complete pleasure to continue to support your loved one and close family.
Everyone is helpful and very welcoming. The care received by my mother is exceptional.
Thank you for your review/comments, it is a pleasure to continue to support your mum.
Staff are great.
Thank you for your review, it remains a pleasure to continue to support your mum and the family during her stay with us.
My husband is bed bound. The duvets provided are 10.5 Tog and during the warm spell they are much too heavy. I bought a 4.5 Tog duvet which is lightweight and much more suitable. Please supply a lighter weight duvet ie 4.5 Tog for the summer months.
We will ensure we give our residents the option/choice of lighter bed clothes going forward.
The staff have dealt with this in a kindly and thoughtful way.
My only minor concern is that personal items often "get lost" but it appears this is a common problem in most care homes.
Thank you for your comments/review. We continue to enjoy supporting your husband at this time. As you are aware "some items" can go missing due to the nature of our Dementia residents. We will always to our upmost to location any items brought to our attention.
Staff are friendly and helpful - they have been quick to spot medical problems and arrange a doctor's visit when necessary. Unfortunately, I think there may be a slight problem keeping up with the general maintenance of the facilities. In one incident, the heater in my mum's bedroom failed (during the cold weather) and it took several days to be repaired.
Thank you, for your comments/review. We try to respond to any maintenance issues in as timely manner, by calling the appropriate contractor to attend to the issue as soon as possible.
A full activity programme is in place to keep residents stimulated and entertained as much as possible, which can be of great benefit. Overall, Alexander Court is an extremely well managed care facility.
Thank you very much for your lovely comments/review. It is our pleasure to support your family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 January 2026Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Alexander Court.
There are no upcoming events for Alexander Court.
Awards / Recognitions (2)
- 30 Jun 2021Recipient: Holmwood House Holdings
- 28 Feb 2020Recipient: Alexander Court
Accreditations
There are no accreditations posted yet for Alexander Court.
Meet the Team (5)

Millie has built her career at Alexander Court Care Home over the past decade. She holds a Level 3 Diploma in Health and Social Care and has gained extensive experience supporting residents and leading teams in the care home sector. Millie first joined Alexander Court straight from college, with a two-year period spent working in another local care home to broaden her skills before returning to the team she loves.
Outside of work, Millie is very family-oriented and spends much of her free time with her young niece. Millie is also an avid animal lover and has quite the menagerie, including three dogs and around thirty tortoises! Caring is truly at the heart of everything Millie does, both professionally and personally.

Karen began her career in sales and management before running her own business while living in France. She joined Alexander Court 11 years ago as a kitchen assistant, later becoming a cook before moving into care as a care assistant. Karen progressed to senior care assistant on both day and night shifts, then to team leader, and now holds her current role. She is also the home’s Dignity Champion and Health and Wellbeing Champion. Karen is known for her bubbly and compassionate personality and her dedication to supporting residents and colleagues. She is married with three children and three stepchildren, and together with her husband has ten grandchildren. In her spare time, she enjoys caring for her feral cats, Oliver and Scraggy.

Nikki has been a valued part of the team at Alexander Court Care Home for over 12 years, bringing with her a wealth of experience and a natural flair for creating a welcoming, supportive environment. Before joining the home, she built a successful career in the banking sector, progressing to the role of Bank Manager and developing strong skills in leadership, organisation, and customer care.
Alongside her role in care, Nikki also runs her own lithographic printing business, reflecting her drive, creativity, and entrepreneurial spirit. She has always had a passion for front-of-house work, taking pride in delivering excellent customer service, and she particularly enjoys the financial aspects of her role, drawing on her extensive banking background.
Nikki values the relationships she builds with families and is always keen to support and get involved in Alexander Court’s events, helping to create a vibrant and inclusive atmosphere within the home.
Outside of work, Nikki is a devoted mum to her two grown-up children and a proud grandmother to her two grandsons, who she absolutely adores. In her spare time, she enjoys cruising and is a passionate concert-goer, always looking forward to her next adventure or live performance.

Carol has been a part of Alexander Court since 2001, holding various positions before becoming the home’s Head Chef. She possesses an NVQ Level 2 in Health and Social Care and is eager to pursue a Catering Management Course in the near future.
An outgoing and enthusiastic individual, Carol takes pleasure in interacting with both residents and staff at Alexander Court. She makes it a priority to understand their preferences to ensure that everyone’s needs are met.
In her free time, Carol cherishes moments spent with family and friends, particularly during social gatherings. Whenever possible, she enjoys travelling around the globe.

Justin, our Facilities Assistant, Joined Alexander Court in January 2026 and has quickly become a valued member of the team.
Before joining Alexander Court, Justin spent four years working in property maintenance. Prior to that, he built up an impressive 14 years of experience in the building trade, as well as working as a pipe fitter earlier in his career.
Justin is divorced and has two grown-up children and two young grandsons.In his spare time, he enjoys helping friends and families with gardening and DIY projects, always happy to lend a hand.
Justin says he is loving his time at Alexander Court and has felt very welcome since joining the team.
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