
They have shown dedication and compassion but also light-heartedness and humourJ L(Daughter of Resident/Service User)

We cannot praise every single member of staff at Alexander Court enoughJ C(Daughter of Resident/Service User)

There is no restriction on visiting and we always feel welcomeChristopher S(Son of Resident/Service User)

They have shown dedication and compassion but also light-heartedness and humourJ L(Daughter of Resident/Service User)

We cannot praise every single member of staff at Alexander Court enoughJ C(Daughter of Resident/Service User)

There is no restriction on visiting and we always feel welcomeChristopher S(Son of Resident/Service User)

Alexander Court offers residential, dementia and respite care in the historic market town of Thetford, Norfolk.
Managed by Holmwood Holdings, the home provides peaceful communal areas both indoors and out, including a beautiful sensory garden. Residents can take part in a programme of stimulating and social activities, such as arts, quizzes, music therapy and visits to nearby attractions, such as the Dad’s Army Museum.
Each bedroom is en-suite and equipped with its own television. Meals are home-cooked and the chef caters to dietary needs.
Care Provided by Alexander Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Alexander Court for full pricing details and T&Cs.
Contact Alexander Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Holmwood House Holdings
- Private Owned
Person in charge
- Amy Starr (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2009
Room Information
- Single Rooms (47)
- Single Rooms with ensuite Wet Room (47)
Visiting
- Alexander Court Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.
Parking
- Alexander Court Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.
Alexander Court Reviews (86)
Alexander Court has a Review Score of 9.5 (9.548) out of 10, based on 23 reviews in the last 2 years.
Over all time Alexander Court has 86 reviews.
Alexander Court had been brilliant for my mother. When she arrived at the home she was in a poor state but with the help and assistance and compassionate care of all the staff her health has improved so much. The staff are like family for her and she enjoys their company. I highly recommend Alexander Court.
Not bad.
Management and staff work hard to ensure my mum's changing needs are met; as they know her well; keeping records that inform decisions; responding respectfully with kindness and care. The home feels friendly and homely. Staff are welcoming and approachable. The furnishings, layout, decor, pictures and ornaments help the homely comfortable feel. The two cats make it feel even more like a comfortable true home. They help residents relax, as does the patio garden which has become a lovely place to sit.
Thank you for leaving a kind review. It's lovely to read how you feel about the home. We are looking forward to the warmer weather to make full use of the patio area.
My dad has lived here for two years now and has always been very well cared for. We are so pleased to see the positive interactions between staff and residents, the time spent with them ensuring their needs are met and that they feel special and cared about. Dad has enjoyed activities and celebrations along the way and now that he is not so mobile, great effort is taken to help him socialise and join in as much as possible with the other residents. Although he no longer recognises us, we can see that he is comfortable having us in his room. He appears calm and relaxed every time we visit. The heads of care keep us well informed of changes in his health and well-being. We are on a journey but we feel supported. All the staff are friendly and welcoming within the home and the whole place has a calm atmosphere. We are grateful that Dad has a safe and secure home for this very difficult stage of his life.
Thank you very much for taking the time to write a review and for your very kind words about the staff and the service provided by the home. I know the staff team will be delighted to hear your positive feedback, thank you!
Whenever I visit, regardless of day or time, the standard of care is the same. The staff are all cheerful and very competent. And I would say that they go beyond the call of duty to make the residents feel special and happy, I would have no hesitation in recommending Alexander Court, Thetford, to anyone who was faced with the difficult task of finding the right place for their loved one.
Thank you so much for taking the time to provide feedback about Alexander Court Care Home. We are delighted you are happy with the service provided to your relative, I will pass your kind words to the team. Thank you!
A big thank you to all the staff and helpers to make the 25th anniversary barbecue a great success, the family of five generations had a wonderful time with the resident. We are always amazed at the enthusiasm and sheer hard work that goes into these events. Thank you once again.
Thank you for leaving us this lovely review. We all really enjoyed the event and it was great to see so many residents' family members join us. The staff at Alexander Court work very hard to ensure that the residents are happy here and care is delivered to a high standard and will be really pleased to receive your comments.
Mum has been here since April 23 after being in the hospital for three months, then on to another care home for an assessment. Mum seems very happy, and she settled in very quickly. All the staff are lovely, and Mum seems to get on well with them. Any issues, and they call me straight away. Definitely feel this was the right home for her.
Thank you for leaving us a review. We are so pleased Mum settled in well and that you are happy with the home. It's good to hear that the communication is good between yourself and the staff as this is very important to us.
All staff are friendly and caring. The food quality is very good. Rooms are clean, tidy and safe, could be a little more personalised. Activity team are good fun!
Thank you for leaving us this review. It is good to hear that you are so happy with the home and the team. We will take on board your comments about personalising your relative's room and discuss ideas with you as this is something we like to ensure with all our resident's bedrooms.
All the staff are always friendly and welcoming, they are kind and caring with all their residents and always stop for a chat whenever we visit.
Thankyou for leaving this lovely review. The staff at Alexander Court work very hard to ensure both residents and visitors are made to feel at home from the moment they arrive, and we develop person-centred care plans so that we can provide the best possible care. It's so rewarding to hear that you have noticed such a positive change in Mum since she came to live here.
The staff are wonderful but still not enough on each shift. At times they are run off their feet and have little time to offer companionship to residents. I have always found the staff to be friendly. When possible they are also helpful.
Thank you for leaving us this review. It's good to hear our care staff are doing such a great job. Alexander Court is a busy home at times with lots going on. Our staff are always busy going the extra mile for our residents but always have time to spend with the residents. We also have an...
I attended a meeting for the family members to discuss plans for the home and upcoming events. I found it particularly informative as I am not on certain social media so realized I have been missing out on a lot. I also gathered information from other family members. I feel it would be a good idea to have these meetings on a regular basis. Maybe every four months.
Thank you for attending the meeting and leaving us a review. I am pleased you found it beneficial meeting other family members and hearing the home's news. I look to seeing you at the next meeting which we will hold later in the year. In the meantime please let us know if there is anything we can do to improve the service we deliver.
My Mother recently moved into the home and settled very quickly. The home is modern, spacious and clean. The staff are excellent with her. She sometimes chooses to join in with activities and meals but can have them on her own sometimes if she wants. There is no restriction on visiting and we always feel welcome. She gets the 24/7 help and security that we were not able to give her and I am able to relax knowing she is in good hands. There is plenty of staff who are all friendly and keen to communicate and help. Our initial worries about the transition soon passed.
Thank you for leaving us this lovely review. The staff team work very hard to ensure all new residents and their families are made welcome and try to create a home-from-home atmosphere for everyone. Our aim is to continue to offer this standard to all our residents and the team will be very pleased to know you are happy with everything here.
We hated the idea of placing Mum in a care home and unfortunately she had to go to two other homes, which she always asked to come away from. With the help of the manager of Alexander Court, we obtained her a room in the Dementia Unit of Alexander Court which was in our home town and a road she could remember the name of in her memory. Unlike previously, the moment we took Mum to her room and into her armchair, and explained where she was - she was settled and never once asked to go anywhere else. She felt safe, cared for and home. We cannot praise every single member of staff at Alexander Court enough for the absolute care, kindness, time and patience they showed Mum. We witnessed this care and approach taken with the other residents at all times when we visited and it was not just when the staff were aware they were being watched. The last weekend with Mum was a difficult one but every single member of staff and the medical staff that they called in could not have done more for Mum.
Please accept our deepest sympathy on the passing of your mother. It is so nice to her that the team at Alexander Court ensured that your mother's time with us was a positive experience and that you as a family felt reassured with the care that we were providing.
I would like to thank all of the amazing staff members at Alexandra Court care home who have looked after my mum who has dementia. They have shown dedication and compassion but also light-heartedness and humour to my mum and also to the other care home residents that I have seen when visiting. What more could you ask for, thank you.
I like that the staff stop and have a chat, also have a word with my husband. When I have rung the home, they have always been very helpful. With covid the last 2 years all the staff deserve a medal.
Thank you for taking this time to write this review, I am delighted that you are happy with the staff and their response to both you and your husband, we feel it is important to be able to take time and chat to our residents as it encourages good relationships
I found the care home very nice, the staff and carers very helpful and friendly, sometimes we joined in with the games. Before the virus came we could visit when we wanted to. Sometimes I would visit twice a week and the place was spotless whenever I visited.
Thank you very much for your kind review. Regards, Amanda.
I have an enormous amount of thanks and gratitude for the staff and facilities at Alexander Court, it has been a very trying year to establish a diagnosis and future care requirements for my mum. During that time not only have the staff been extremely caring and courteous but have provided a comfortable and safe environment for my mum to be in, this has meant so much to not just mum but me also. It has been a difficult year for everyone with restrictions in place but I have always been able to either telephone or FaceTime mum at times when visits were not possible, I am always welcomed when making a visit. I have had some of my darkest moments through the past year and the staff, as far as I’m concerned, were not just there for mum but me also, the manager has gone above and beyond at times putting my mum’s safety and care first above everything. I would have absolutely no hesitation in recommending Alexander Court and will be eternally grateful for everything they have done for my mum and me, Thank You.
I would like to thank you for taking the time to write this review. We always strive to ensure all the individuals living here at Alexander Court receive the best quality care. Thank you once again. Amanda (Manager).
As a family, we were really concerned about how Mum would cope in a care home environment as she was adamant that she didn't want to go in one. But with advanced dementia and after a bad fall, there was no choice. Then there was Covid-19. However, she is happy and comfortable and has people around her. There are activities to join in, which she can if she wants and often does. The staff are lovely and everywhere looks and smells clean. I am able now to visit Mum, which is a great relief as we didn't want her to feel abandoned by her family, although the staff help to bridge the gap, for which we are grateful.
Alexander Court Thetford - the staff are warm and friendly. They are kind and supportive not only to the residents but to family members as well. I am so grateful for the care my mother is given and shown. They really are a kind and caring residential home.
Thank you for taking the time to write this review, we are very pleased that you have found the service helpful, friendly, and providing good care for your mum, as we always strive to ensure the needs of our residents are best met.
The facilities and staff at Alexander Court are all 5-star. The care and love they show my mum is first-class and shows so much devotion and work tirelessly to give the highest amount of assistance possible. All the staff are real unsung heroes, each and every one of them.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 January 2026Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Alexander Court.
There are no upcoming events for Alexander Court.
Awards / Recognitions (2)
- 30 Jun 2021Recipient: Holmwood House Holdings
- 28 Feb 2020Recipient: Alexander Court
Accreditations
There are no accreditations posted yet for Alexander Court.
Meet the Team (5)

Millie has built her career at Alexander Court Care Home over the past decade. She holds a Level 3 Diploma in Health and Social Care and has gained extensive experience supporting residents and leading teams in the care home sector. Millie first joined Alexander Court straight from college, with a two-year period spent working in another local care home to broaden her skills before returning to the team she loves.
Outside of work, Millie is very family-oriented and spends much of her free time with her young niece. Millie is also an avid animal lover and has quite the menagerie, including three dogs and around thirty tortoises! Caring is truly at the heart of everything Millie does, both professionally and personally.

Karen began her career in sales and management before running her own business while living in France. She joined Alexander Court 11 years ago as a kitchen assistant, later becoming a cook before moving into care as a care assistant. Karen progressed to senior care assistant on both day and night shifts, then to team leader, and now holds her current role. She is also the home’s Dignity Champion and Health and Wellbeing Champion. Karen is known for her bubbly and compassionate personality and her dedication to supporting residents and colleagues. She is married with three children and three stepchildren, and together with her husband has ten grandchildren. In her spare time, she enjoys caring for her feral cats, Oliver and Scraggy.

Nikki has been a valued part of the team at Alexander Court Care Home for over 12 years, bringing with her a wealth of experience and a natural flair for creating a welcoming, supportive environment. Before joining the home, she built a successful career in the banking sector, progressing to the role of Bank Manager and developing strong skills in leadership, organisation, and customer care.
Alongside her role in care, Nikki also runs her own lithographic printing business, reflecting her drive, creativity, and entrepreneurial spirit. She has always had a passion for front-of-house work, taking pride in delivering excellent customer service, and she particularly enjoys the financial aspects of her role, drawing on her extensive banking background.
Nikki values the relationships she builds with families and is always keen to support and get involved in Alexander Court’s events, helping to create a vibrant and inclusive atmosphere within the home.
Outside of work, Nikki is a devoted mum to her two grown-up children and a proud grandmother to her two grandsons, who she absolutely adores. In her spare time, she enjoys cruising and is a passionate concert-goer, always looking forward to her next adventure or live performance.

Carol has been a part of Alexander Court since 2001, holding various positions before becoming the home’s Head Chef. She possesses an NVQ Level 2 in Health and Social Care and is eager to pursue a Catering Management Course in the near future.
An outgoing and enthusiastic individual, Carol takes pleasure in interacting with both residents and staff at Alexander Court. She makes it a priority to understand their preferences to ensure that everyone’s needs are met.
In her free time, Carol cherishes moments spent with family and friends, particularly during social gatherings. Whenever possible, she enjoys travelling around the globe.

Justin, our Facilities Assistant, Joined Alexander Court in January 2026 and has quickly become a valued member of the team.
Before joining Alexander Court, Justin spent four years working in property maintenance. Prior to that, he built up an impressive 14 years of experience in the building trade, as well as working as a pipe fitter earlier in his career.
Justin is divorced and has two grown-up children and two young grandsons.In his spare time, he enjoys helping friends and families with gardening and DIY projects, always happy to lend a hand.
Justin says he is loving his time at Alexander Court and has felt very welcome since joining the team.
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