Cromwell House, in Norwich, specialises in person-centred residential care support, from a residence consisting of en-suite bedrooms and carers that respect privacy and dignity.
Part of the MHA portfolio of homes, residents can enjoy a service that meets standards respected throughout the care sector, that have seen the charity grow and expand into most regions of the UK.
All residents have their own individual care plan, as well as a key worker that makes sure the well-being of each service user remains at the focus of daily practices.
Group: MHA (Methodist Homes)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 38 Service Users
Registered Care Categories*: Old Age
Single Rooms: 38
Rooms with ensuite WC: 38
Facilities & Services: Own GP if required • Own Furniture if required • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Cromwell House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.6 (maximum of 10) for Cromwell House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Cromwell House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.693 for Cromwell House is calculated as follows: ( (106 Excellents x 5) + (42 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 150 Ratings = 4.693
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.895 Points relating to the number of positive Reviews for Cromwell House is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 3 Reviews ÷ 7.6 Target = 0.395
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Cromwell House has a Review Score of 8.6 (8.588) from 13 Reviews
Review submitted from a Postal Card by B R (Resident) on Friday 11 August 2017. Relates to July 2017.
I came to live in Cromwell House on March 19th, 2016.
I have known a little about this home as I had a sister who used to work here a few years ago.
This home has such a warm atmosphere and so much love, care, and patience is shown to us.
The food is very good.
The staff all seem to get on so well together and seem to find time to talk to us which I find really good.
How likely would you be to recommend Cromwell House? Extremely Likely
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Jennifer Howes, Home Manager at Cromwell House responded to this review on 14 Aug 2017:
Thank you for your comments regarding Cromwell House. It is lovely to hear that you find the home has a warm atmosphere together with love, care and patience from our staff.
I will ensure your comments are shared with the team.
Review submitted from a Postal Card by Kay B (Resident) on Wednesday 9 August 2017. Relates to July 2017.
I have been in Cromwell House for 3 and a half years and have been very happy here.
I have been impressed by the friendly atmosphere, the standard of care, the willing, cheerful and helpful carers and the way staff cope with individuals needs.
My room is pleasant, though small, with a view out to the well-kept gardens with comfortable chairs and sun umbrellas. All rooms have an en-suite with a shower and bath a short walk along the corridor.
Activities are many and varied ie, films, musicians playing, singing, with and without the residents, keep fit, games, readings, expeditions, services in the residents chapel and transport to the Methodist church on Sunday. The hairdresser, chiropodist and dentist all visit.
There is a safe in every room and a code to prevent unauthorised people from entering and leaving. There is a fire alarm practice once a month.
Administration of Cromwell House is very good. Managers are in close touch and any difficulties are soon dealt with.
At least one incident suggested that the same was not true at the centre. Perhaps Cromwell should be given more freedom.
How likely would you be to recommend Cromwell House? Extremely Likely
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Jennifer Howes, Home Manager at Cromwell House responded to this review on 11 Aug 2017:
Thank you for your very detailed feedback regarding Cromwell House. I am so glad to hear that you are pleased with all aspects of the service.
I am sorry to hear that your experiences of our Central Support Office have not been to your satisfaction. I will ensure that your feedback is shared with the Centre.
Review submitted from a Postal Card by Ralph D (Resident) on Friday 28 July 2017. Relates to July 2017.
I have been made very welcome in this home and my efforts to assist in the welfare and entertainment of my fellow residents have been much appreciated.
My health has much improved since becoming a resident, this has been noticed by my relatives.
How likely would you be to recommend Cromwell House? Extremely Likely
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Jennifer Howes, Home Manager at Cromwell House responded to this review on 31 Jul 2017:
Thank you for taking the time to tell us about your experience so far of Cromwell House. It is great to hear that your health has improved since you have become a resident and that you received a warm welcome from the team. Your comments are very important to us and I will ensure they are shared with our team.
Review submitted from a Postal Card by David A (Son of Resident) on Tuesday 7 February 2017. Relates to January 2017.
My mother arrived at Cromwell House in August 2016 to be nearer to us in Norfolk. Ever since she has been in Norwich she has had nothing but praise for the home and the care staff. She is so pleased with her room and the new - the gardens. We are so pleased with the high standard of care and cleanliness of the home and also the high standard and variety of the food provided throughout the day. Within days of her arrival, she went on a trip into Norfolk - which she so enjoyed. The programme of (high) activities at the home is so very varied and stimulating. The standard of the home so reflects the high expectations of the management.
How likely would you be to recommend Cromwell House? Extremely Likely
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Review submitted from a Postal Card by Susan S (Niece of Resident) on Thursday 20 October 2016. Relates to October 2016.
Aunty has been a resident of Cromwell House for ten years. Over this time she has had many health issues - each time the staff have looked after her with kindness and professionalism. Aunty is very happy and joins in when she can with all the trips and activities. The management and seniors have kept me informed as to her health and welfare, and the family feel we can contact them at any time.
How likely would you be to recommend Cromwell House? Extremely Likely
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Jennifer Howes, Home Manager at Cromwell House responded to this review on 25 Oct 2016:
Thank you for taking the time to feedback your experiences of Cromwell House. I am so pleased to hear that the staff team have looked after your Aunty for many years with kindness and professionalism. Your comments are much appreciated and I will ensure that they are shared with the team.
Review submitted from a Postal Card by M J L (Resident) on Wednesday 12 October 2016. Relates to October 2016.
The managers and all the staff were very kind, efficient and helpful. The rooms were kept clean, and the meals were very varied and good. I highly recommend this home.
How likely would you be to recommend Cromwell House? Extremely Likely
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Jennifer Howes, Home Manager at Cromwell House responded to this review on 14 Oct 2016:
Thank you for taking the time to feedback your experiences of Cromwell House. Your comments are much appreciated and I will ensure they are shared with our team.
Review submitted from a Postal Card by Anita (Daughter of Resident) on Monday 10 October 2016. Relates to July 2016.
Mum has been living at Cromwell House for two years now. She is cared for extremely well and always tells me how well she is looked after. As I live far away from Norwich, the staff ensure they keep me informed about mum's health and any changes or concerns. Cromwell House is spacious, clean and has a fresh smell. Activities are organised for residents that are suitable for them. They even had eggs in an incubator - mum loved to watch the chicks when they hatched.
How likely would you be to recommend Cromwell House? Extremely Likely
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Jennifer Howes, Home Manager at Cromwell House responded to this review on 12 Oct 2016:
Thank you for your feedback regarding Cromwell House which is much appreciated. I am pleased to hear that your Mum is extremely well cared for and you are kept up to date with any changes or concerns. I will ensure your comments are shared with our team.
Review submitted from a Postal Card by Robert B (Son of Resident) on Tuesday 4 October 2016. Relates to September 2016.
Overall impression of the home is very good, however, we hope that following will be accepted as polite constructive criticism:
- Laundry - the in-house facility is questionable in terms of the fact that incorrect items being regularly returned to respective rooms.
- Toilets - common toilets for residents and visitors needs cleaning more regularly and need deodorisers.
- Entertainment/activities - my mother and other residents say that they would like a more comprehensive programme of activities during the day and that they should last longer.
How likely would you be to recommend Cromwell House? Extremely Likely
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Jennifer Howes, Home Manager at Cromwell House responded to this review on 11 Oct 2016:
Thank you for taking the time to feedback your comments regarding Cromwell House. Your feedback is important to us. Please be assured that they are received as constructive criticism and will be used to review the service we offer and identify any improvements that can be made. Thank you again.
Review submitted from a Postal Card by Stuart F (Son of Resident) on Monday 3 October 2016. Relates to September 2016.
Mother started residing at Cromwell House early July and has settled in very well, no doubt with the assistance and understanding of all the staff. In talking to her she only has praise for the staff, the comfort of her room and very good food. Her only criticism is the portions of food could be larger.
How likely would you be to recommend Cromwell House? Extremely Likely
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Jennifer Howes, Home Manager at Cromwell House responded to this review on 11 Oct 2016:
Thank you for your feedback regarding Cromwell House which is much appreciated. I am pleased to hear that your Mum is extremely well cared for and you are kept up to date with any changes or concerns. I will ensure your comments are shared with our team.
Review submitted from a Postal Card by Jean A (Resident) on Thursday 22 September 2016. Relates to September 2016.
I was made very welcome when I arrived here on August 18th, made friends very quickly.
A very enjoyable outing to the Norfolk Broads with lunch on the boat, very memorable.
How likely would you be to recommend Cromwell House? Extremely Likely
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Review submitted from a Postal Card by Roy B (Friend of Resident) on Wednesday 16 March 2016. Relates to February 2016.
I have two ex-colleagues in the nursing home. (ages 91 and 93). Both are settled in and happy - the 91 year old has only just taken up residence. He is still mobile and his son takes him shopping in a supermarket. The body is failing but he is mentally alert.
The 93 year old is wheel-chair bound. We talk as of old although he is less mentally alert. He sits in the entrance listening to classical music CD's.
How likely would you be to recommend Cromwell House? Extremely Likely
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Review submitted from a Postal Card by P Y (Son of Resident) on Wednesday 24 February 2016. Relates to January 2016.
Cromwell House is a friendly caring place with a uplifting feel. My father has been made so welcome. I am happy to know he is as well cared for.
How likely would you be to recommend Cromwell House? Extremely Likely
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Jennifer Howes, Home Manager at Cromwell House responded to this review on 29 Feb 2016:
Thank you for taking the time to feedback your experiences of Cromwell House. I am so glad to hear that your Father has been made welcome and that our Home has an uplifting feel. Your comments will be shared with the team.
Review submitted from a Postal Card by Ruth L (Resident) on Wednesday 14 October 2015. Relates to October 2015.
I have not been in any other home so cannot make a comparison, but I would think this is as good as you could get. The main fault I find it that carers are in such a hurry and don't listen to what you ask them to do. I do not think they have enough training in things like putting shoes on. Some are good at cutting up food or feeding people who do not feed themselves, but some just stand about in the dining room talking among themselves. Some of the carers talk to us as is if we were naughty children. I think 2 hour shifts are too long, especially when many residents have a degree of dementia.
How likely would you be to recommend Cromwell House? Likely
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February 2018
There are currently no Care Home Idol entrants who have performed at Cromwell House