Cromwell House

Cecil Road, Norwich NR1 2QJ
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9.5 70 Reviews
  • Cromwell House, Norwich
Nestled in a quiet residential area of Norwich and just a short distance away from the city centre, MHA Cromwell House is a residential care home providing specialist care for 38 residents. The home was built in 1969 and thoughtfully expanded over the years, Cromwell House combines modern comforts intertwined with local history.

The landscaped gardens aren’t just a backdrop - they’re at the heart of life at the home. Enclosed and beautifully maintained, the outdoor spaces invite residents to relax, explore, and connect with nature. Wildlife, including foxes and squirrels, adds a magical touch, while colourful flowerbeds and shaded seating areas provide perfect spots for morning coffee or an afternoon chat. The summer house is a favourite gathering place, hosting everything from garden parties to quiet tea breaks with family. For those who prefer the indoors, the conservatory offers beautiful garden views, making it a peaceful retreat even on cooler days.

Cromwell House features cosy en-suite bedrooms, welcoming communal lounges, and even a chapel for moments of quiet reflection. Everyone enjoys a bit of pampering in the hair salon and socialising over tea in the conservatory. The activity calendar is packed with events that bring residents together, from competitive carpet bowling matches to lively singalongs. Visiting entertainers and performers bring extra energy to the home, while day trips to places like Yarmouth Sea Life Centre or Norfolk Broads boat rides offer excitement and exploration.

From intergenerational activities with local children to moments of calm in the chapel or quite areas, Cromwell House offers a balance of vibrancy and calmness where every resident is treated like family. Whether you’re searching for yourself or a loved one, for short stays or residential care, the team at Cromwell House are here to help.
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Care Provided by Cromwell House

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 38 Service Users

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1290 – £1443

These prices are only a guideline, please contact Cromwell House to find out the exact price for your requirements.

Contact Cromwell House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Cromwell House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • MHA
  • Voluntary / Not for Profit Owned

Person in Charge

  • Jennifer Howes (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (38)
  • Single Rooms with Ensuite Wet Room (38)

Cromwell House Reviews (70)

9.5

Cromwell House has a Review Score of 9.5 (9.451) out of 10, based on 13 reviews in the last 2 years.
Over all time Cromwell House has 70 reviews.

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Reviewer Connection to Cromwell House
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Review from David C (Stepson of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepmother has been at Cromwell House for 6 years.She has been well looked after by the staff.On the few occasions I have been able to visit I have found the staff very friendly and helpful.For her 100th birthday the staff made it a day to remember with food bunting and music.
Reply from Jennifer Howes, Home Manager at Cromwell HouseMany thanks for taking the time to leave a lovely review, it was such a lovely day celebrating your stepmother's 100th. I shall pass on your kind words to the rest of the team.
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Review from Vincent C (Son of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in residence here for more than five years . She has enjoyed her stay immensely and benefited from an excellent level of care during her time in residence .
The staff are very caring and considerate to her needs and communication is excellent . The care team are professional and
provide excellent levels of support . Management also provide excellent and professional liaison with our family and respond to any queries promptly . We are very happy to have chosen Cromwell House to support the needs of my Mother and would recommend to others .
Reply from Jennifer Howes, Home Manager at Cromwell HouseThank you so much for taking the time to leave such a positive review, I shall share your kind words with the rest of the team.
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Review from S Y (Daughter-in-law of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Welcoming and friendly staff and residents. Interesting range of activities on a very regular basis. Traditional home cooking. Cromwell House feels safe and caring. Many staff have been there for years, which suggests it is a happy place to work.
Reply from Jennifer Howes, Home Manager at Cromwell HouseThank you so much for taking the time to leave such a lovely review, I will share your words with the team.
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Review from J C (Respite Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Spending 6 weeks in Cromwell House after leaving hospital to recover from a broken hip. From day one I was given first class treatment & I could not have asked for more. Everybody helped me to get back on my feet. I am 90 years old & I was given the most wonderful time whist in Cromwell House. My 102
year old mother spent 6 years in Cromwell House so I knew the wonderful care I would be given. Fantastic staff.
Reply from Jennifer Howes, Home Manager at Cromwell HouseThank you so much for taking the time to leave your kind words. I am so pleased that your stay here was such a positive experience for you, and we all wish you all the best for the future. I shall pass on your kind words to the team.
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Review from P T (Respite Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff helpful and friendly. Good atmosphere in home and good accommodation. Been here before & liked it and came back again short term stay, recovery from operation. Food excellent & things, events to attend. Would recommend.
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Review from Andy S (Son of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my numerous visits, I have found the staff to be friendly, attentive and courteous to the needs of my mother. The home has a good variety of activities planned each week and supports a program of church services. I get the impression that my mother is enjoying her time at Cromwell House.
Reply from Jennifer Howes, Home Manager at Cromwell HouseThank you for taking the time to leave us a lovely review. I am pleased that your mother is enjoying the activities and services that are provide at Cromwell House. Our activities coordinator is fully dedicated to providing an excellent programme of events and we hope your mother continues to enjoy taking part.
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Review from Kate W (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely, friendly care home where mum's needs are met with patience, compassion and respect. Staff are always helpful, with a smile on their faces.
Mum is treated with dignity at all times. She is happy and is starting to make friends. She enjoys the activities and the 'social scene'.
A lot of weight
is taken off my shoulders as I know she is safe and being well looked after.
Reply from Jennifer Howes, Home Manager at Cromwell HouseThank you so much for your lovely review and your kind words regarding our amazing team. We are really pleased that your mum is settling in well and that you can relax knowing that she is in good, safe hands.
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Review from J R (Respite Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed my stay here.
Reply from Jennifer Howes, Home Manager at Cromwell HouseThank you for taking the time to leave us a review. I am so pleased that you have enjoyed your stay with us, it has been a pleasure getting to know you.
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Review from Jane A (Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Internet v. poor
Music therapy only suitable for some.
I have had a stroke and can only use left hand so cannot do many crafts. I enjoy painting and use of desk in conservatory. I love the garden and views.
Reply from Jennifer Howes, Home Manager at Cromwell HouseThank you for taking the time to leave us a review. I have passed on your concerns regarding the poor internet to our IT department and will keep you updated. I am glad that you are enjoying continuing your artwork, whilst enjoying the views of our lovely garden.
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Review from R D (Sister of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Everyone is always very pleasant when we visit. In this modern day and age, I don't think the rooms are very satisfactory, and they are not en suite as the web site says they are. There is only a shower in the extension rooms, not the majority of the rooms.
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Review from T F (Daughter of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mother was a resident at Cromwell House for the last year of her life. She settled into life at Cromwell very well and appreciated the kindness and patience of the staff. She enjoyed the activities and learned carpet bow Mum loved to chat with other people and always found someone to talk to if
she felt lonely. The staff were so helpful in meeting all her needs. Mum gradually deteriorated and the staff ensured she was always comfortable and pain-free. She died with great dignity and the staff were so attentive - they could not have had better care.
Reply from Jennifer Howes, Home Manager at Cromwell HouseThank you so very much for your lovely review. Your mother was a pleasure to care for over the last couple of years and is missed by us all. I will pass on your very kind words to the rest of the team.
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Review from H S (Daughter of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother stayed at Cromwell House for one-week of respite care. She was very happy with every aspect of her stay. We would recommend this care home, in particular for the caring attitude of the staff and the beautiful atmosphere and lovely garden.
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Review from C H (Daughter of Resident) published on 26 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother was a resident for 17 months and did not want to leave Cromwell House at the end of her life and go to a hospital or hospice. She was happy and felt secure and valued there. I visited at all hours, in the day and at occasions at night without notice, the welcome was warm and my Mother was
settled and truly engaged with the activities and the informal service. My Mother was of sound mind and would certainly have complained if anything was a miss!
The expertise and compassion shown, particularly by the night carers, at the end of her life were so important to us. She was treated with respect, even after death.
Reply from Jennifer Howes, Home Manager at Cromwell HouseThank you so much. It has been a pleasure to have known your Mother over the past 17 months. I shall pass on your very kind words to the rest of the team.
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Review from C P (Friend of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cromwell House is a friendly, caring home with a lot of dedicated staff. Residents feel part of a family and are able to participate in lots of activities if they wish. They appreciate the Christian services of worship.
Reply from Jennifer Howes, Home Manager at Cromwell HouseThank you. I shall pass on your kind words to the team. We are lucky to have the dedicated team that you speak of.
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Review from Helen H (Stepdaughter of Resident) published on 18 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After sustaining a fall and fracturing her hip my 86 year old stepmum was transferred from hospital to Cromwell House. The care and support she received was fantastic. All the staff I met were friendly and kind and seemed genuinely interested in the residents. Nothing was too much trouble. Management
were awesome. Thank you so much.
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Review from D S (Resident) assisted by family/friend published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy and well settled in the home and it is a friendly and happy place to be.
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Review from J N (Daughter of Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Cromwell House for six weeks for recovery from surgery. She was extremely well looked after. Neither she, nor the family, have any complaints – indeed the opposite. The staff were very kind and patient. The few health problems which arose during her stay were dealt with very quickly.
She reports the food was delicious. The car park, community space and garden made visiting easy.
Reply from Jennifer Howes, Home Manager at Cromwell HouseThank you for leaving such a positive review. I am so pleased that your mum chose Cromwell House to recuperate, and it was wonderful to see her get to go back home.
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Review from Christopher S (Grandson of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always so happy and friendly. Always making me feel welcome and at home when visiting. I couldn't think of a better team I would want caring for my grandmother. Her room is always clean and tidy, she always has fluids by her side in case she gets thirsty and my grandad is always looked after
when he visits to care for her too. For this I am so grateful of everything the Cromwell House team do.
Reply from Jennifer Howes, Home Manager at Cromwell HouseThank you so much for taking the time to leave such a lovely review. It has been a pleasure getting to know both of your grandparents and I’m so pleased that you feel welcome also when you visit.
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Review from Christine C (Daughter of Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very happy living at Cromwell House and on Saturday, September 23rd she had a medical issue and an ambulance was called. The response and attitude of the care workers was excellent, very professional and caring.
Reply from Jennifer Howes, Home Manager at Cromwell HouseThank you very much for your kind words, it’s wonderful to see your mum looking so well. I shall pass your lovely comments on to the team.
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Review from R T (Brother of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been very well cared for. Various medical issues have been dealt with well. There are lots of activities and my brother's memory has improved. At home he had little social interaction, but now he takes part in activities and outings. Lovely to know he is safe and cared for. The staff
are so friendly and helpful.
Reply from Jennifer Howes, Home Manager at Cromwell HouseThank you all so much for taking the time to review our care home. I am so pleased you are all happy with the care your loved one receives at Cromwell House, it’s our pleasure. I shall pass on your kind words to the whole amazing team.
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Current Review Score: 9.5 (9.451)

Overview of Review Score

The Review Score of 9.5 (9.451) out of 10 for Cromwell House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.626 for Cromwell House is calculated as follows: ( (110 Excellents x 5) + (33 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 155 Ratings = 4.626
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Cromwell House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

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Jennifer Howes

Job Title: Care Home Manager Joined: 2003

Jennifer began her journey at MHA Cromwell House in 2003 as a care assistant, steadily progressing through roles including senior carer and assistant manager, before becoming home manager in 2008. While she initially hadn’t aspired to management, her passion for care and the supportive culture at MHA led her to grow into the role. Colleagues recently recognised her long service with flowers and a special cake, celebrating her commitment to the home, which offers residential and respite care for 38 residents.


Reflecting on her journey, Jennifer shared how a flatmate introduced her to MHA Cromwell House and how she instantly connected with its warm atmosphere. Despite early doubts about a management path, she embraced new responsibilities, drawing on her frontline experience to relate to her team and lead with empathy. The challenges of the pandemic further reinforced her resilience and sense of purpose.

Frequently Asked Questions about Cromwell House

What types of Care is Cromwell House registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Cromwell House have?

There are 38 Single Rooms.

What are the Facilities & Services at Cromwell House?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Cromwell House to the centre of Norwich?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cromwell House to verify any information. View our terms and conditions. Cromwell House has an Enhanced Service - more info.