Primary Care Categories
- Older Person Care
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- For a maximum of 38 Service Users
Nestled in a quiet residential area of Norwich and just a short distance away from the city centre, MHA Cromwell House is a residential care home providing specialist care for 38 residents. The home was built in 1969 and thoughtfully expanded over the years, Cromwell House combines modern comforts intertwined with local history.
The landscaped gardens aren’t just a backdrop - they’re at the heart of life at the home....
Nestled in a quiet residential area of Norwich and just a short distance away from the city centre, MHA Cromwell House is a residential care home providing specialist care for 38 residents. The home was built in 1969 and thoughtfully expanded over the years, Cromwell House combines modern comforts intertwined with local history.
The landscaped gardens aren’t just a backdrop - they’re at the heart of life at the home. Enclosed and beautifully maintained, the outdoor spaces invite residents to relax, explore, and connect with nature. Wildlife, including foxes and squirrels, adds a magical touch, while colourful flowerbeds and shaded seating areas provide perfect spots for morning coffee or an afternoon chat. The summer house is a favourite gathering place, hosting everything from garden parties to quiet tea breaks with family. For those who prefer the indoors, the conservatory offers beautiful garden views, making it a peaceful retreat even on cooler days.
Cromwell House features cosy en-suite bedrooms, welcoming communal lounges, and even a chapel for moments of quiet reflection. Everyone enjoys a bit of pampering in the hair salon and socialising over tea in the conservatory. The activity calendar is packed with events that bring residents together, from competitive carpet bowling matches to lively singalongs. Visiting entertainers and performers bring extra energy to the home, while day trips to places like Yarmouth Sea Life Centre or Norfolk Broads boat rides offer excitement and exploration.
From intergenerational activities with local children to moments of calm in the chapel or quite areas, Cromwell House offers a balance of vibrancy and calmness where every resident is treated like family. Whether you’re searching for yourself or a loved one, for short stays or residential care, the team at Cromwell House are here to help.
Loading travel time
Care Provided by Cromwell House
Facilities
- Own Furniture if required
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Cromwell House for full pricing details and T&Cs.
Contact Cromwell House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Person in charge
- Jennifer Howes (Care Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (38)
- Single Rooms with ensuite Wet Room (38)
Cromwell House Reviews (74)
9.4
Cromwell House has a Review Score of 9.4 (9.431) out of 10, based on 14 reviews in the last 2 years.
Over all time Cromwell House has 74 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Cromwell House
Loading...
Review from M C (Respite Resident) published on 14 July 2026 Submitted via Postal Card•
Overall Experience
From the moment I arrived everyone was very welcoming & friendly. my room suited my needs as I was there for 4 weeks for respite. The staff were kind & considerate & the hairdresser very sociable. The food was good, & hot. I have no reservations on recommending this home and will be going back for...
From the moment I arrived everyone was very welcoming & friendly. my room suited my needs as I was there for 4 weeks for respite. The staff were kind & considerate & the hairdresser very sociable. The food was good, & hot. I have no reservations on recommending this home and will be going back for 2 weeks respite in the summer.
↩Reply from Jennifer Howes, Home Manager at Cromwell House
Thank you for your kind words, we're so glad you enjoyed your stay and look forward to welcoming you back soon
Review from K N (Daughter of Resident) published on 14 July 2026 Submitted via Postal Card•
Overall Experience
Mum stayed at Cromwell House for respite after a fall. The moment she arrived was welcomed with friendly smiles. Cromwell House had a lovely feel about it. The food according to Mum was very good. Mum stayed for 4 weeks and the transformation on how she looked was so good. Highly recommend Cromwell...
Mum stayed at Cromwell House for respite after a fall. The moment she arrived was welcomed with friendly smiles. Cromwell House had a lovely feel about it. The food according to Mum was very good. Mum stayed for 4 weeks and the transformation on how she looked was so good. Highly recommend Cromwell House.
↩Reply from Jennifer Howes, Home Manager at Cromwell House
Thank you for your kind words, we're so glad your mum enjoyed her stay and look forward to welcoming her back soon.
Review from E S (Resident / Service User) published on 11 June 2026 Submitted via Postal Card•
Overall Experience
Cromwell House is a friendly place wtih care and help when needed from devoted carer's. Sometimes the tea trolley arrives a bit too close to meal times. I invited two friends to stay with me and have lunch on day and was somewhat disappointed to find out the cost was £9.20 each! Thats without the...
Cromwell House is a friendly place wtih care and help when needed from devoted carer's. Sometimes the tea trolley arrives a bit too close to meal times. I invited two friends to stay with me and have lunch on day and was somewhat disappointed to find out the cost was £9.20 each! Thats without the wine!! A little steep.
Review from Aylwin S (Daughter of Resident) published on 29 April 2026 Submitted via Postal Card•
Overall Experience
Dad has been in Cromwell House for nearly 2 months. His care has been exemplary in every way and I cannot praise the staff more highly. They have looked after every physical need and everything is done with a smile and patience. Dad is very complimentary about everyone and also really loves the...
Dad has been in Cromwell House for nearly 2 months. His care has been exemplary in every way and I cannot praise the staff more highly. They have looked after every physical need and everything is done with a smile and patience. Dad is very complimentary about everyone and also really loves the meals which he says are of hotel standard! This is a truly excellent care home and I am so delighted Dad is now there permanently. Activities are also lovely. He joins in everything he can.
↩Reply from Jennifer Howes, Home Manager at Cromwell House
Thank you so much for your positive review, I shall pass your kind words onto the team and I'm so glad he is settled in so well.
Review from David C (Stepson of Resident) published on 28 January 2026 Submitted via Website•
Overall Experience
My stepmother has been at Cromwell House for 6 years.She has been well looked after by the staff.On the few occasions I have been able to visit I have found the staff very friendly and helpful.For her 100th birthday the staff made it a day to remember with food bunting and music.
My stepmother has been at Cromwell House for 6 years.She has been well looked after by the staff.On the few occasions I have been able to visit I have found the staff very friendly and helpful.For her 100th birthday the staff made it a day to remember with food bunting and music.
↩Reply from Jennifer Howes, Home Manager at Cromwell House
Many thanks for taking the time to leave a lovely review, it was such a lovely day celebrating your stepmother's 100th. I shall pass on your kind words to the rest of the team.
Review from Vincent C (Son of Resident) published on 28 January 2026 Submitted via Website•
Overall Experience
My mother has been in residence here for more than five years . She has enjoyed her stay immensely and benefited from an excellent level of care during her time in residence .
The staff are very caring and considerate to her needs and communication is excellent . The care team are professional and...
My mother has been in residence here for more than five years . She has enjoyed her stay immensely and benefited from an excellent level of care during her time in residence .
The staff are very caring and considerate to her needs and communication is excellent . The care team are professional and provide excellent levels of support . Management also provide excellent and professional liaison with our family and respond to any queries promptly . We are very happy to have chosen Cromwell House to support the needs of my Mother and would recommend to others .
↩Reply from Jennifer Howes, Home Manager at Cromwell House
Thank you so much for taking the time to leave such a positive review, I shall share your kind words with the rest of the team.
Review from S Y (Daughter-in-law of Resident) published on 26 January 2026 Submitted via Website•
Overall Experience
Welcoming and friendly staff and residents. Interesting range of activities on a very regular basis. Traditional home cooking. Cromwell House feels safe and caring. Many staff have been there for years, which suggests it is a happy place to work.
Welcoming and friendly staff and residents. Interesting range of activities on a very regular basis. Traditional home cooking. Cromwell House feels safe and caring. Many staff have been there for years, which suggests it is a happy place to work.
↩Reply from Jennifer Howes, Home Manager at Cromwell House
Thank you so much for taking the time to leave such a lovely review, I will share your words with the team.
Review from J C (Respite Resident) published on 13 January 2026 Submitted via Postal Card•
Overall Experience
Spending 6 weeks in Cromwell House after leaving hospital to recover from a broken hip. From day one I was given first class treatment & I could not have asked for more. Everybody helped me to get back on my feet. I am 90 years old & I was given the most wonderful time whist in Cromwell House. My...
Spending 6 weeks in Cromwell House after leaving hospital to recover from a broken hip. From day one I was given first class treatment & I could not have asked for more. Everybody helped me to get back on my feet. I am 90 years old & I was given the most wonderful time whist in Cromwell House. My 102 year old mother spent 6 years in Cromwell House so I knew the wonderful care I would be given. Fantastic staff.
↩Reply from Jennifer Howes, Home Manager at Cromwell House
Thank you so much for taking the time to leave your kind words. I am so pleased that your stay here was such a positive experience for you, and we all wish you all the best for the future. I shall pass on your kind words to the team.
Review from P T (Respite Resident) published on 21 October 2025 Submitted via Postal Card•
Overall Experience
Staff helpful and friendly. Good atmosphere in home and good accommodation. Been here before & liked it and came back again short term stay, recovery from operation. Food excellent & things, events to attend. Would recommend.
Staff helpful and friendly. Good atmosphere in home and good accommodation. Been here before & liked it and came back again short term stay, recovery from operation. Food excellent & things, events to attend. Would recommend.
Review from Kate W (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card•
Overall Experience
Lovely, friendly care home where mum's needs are met with patience, compassion and respect. Staff are always helpful, with a smile on their faces.
Mum is treated with dignity at all times. She is happy and is starting to make friends. She enjoys the activities and the 'social scene'.
Mum is treated with dignity at all times. She is happy and is starting to make friends. She enjoys the activities and the 'social scene'.
A lot of...
Lovely, friendly care home where mum's needs are met with patience, compassion and respect. Staff are always helpful, with a smile on their faces.
Mum is treated with dignity at all times. She is happy and is starting to make friends. She enjoys the activities and the 'social scene'.
Mum is treated with dignity at all times. She is happy and is starting to make friends. She enjoys the activities and the 'social scene'.
A lot of weight is taken off my shoulders as I know she is safe and being well looked after.
↩Reply from Jennifer Howes, Home Manager at Cromwell House
Thank you so much for your lovely review and your kind words regarding our amazing team. We are really pleased that your mum is settling in well and that you can relax knowing that she is in good, safe hands.
Review from Andy S (Son of Resident) published on 9 April 2025 Submitted via Postal Card•
Overall Experience
During my numerous visits, I have found the staff to be friendly, attentive and courteous to the needs of my mother. The home has a good variety of activities planned each week and supports a program of church services. I get the impression that my mother is enjoying her time at Cromwell House.
During my numerous visits, I have found the staff to be friendly, attentive and courteous to the needs of my mother. The home has a good variety of activities planned each week and supports a program of church services. I get the impression that my mother is enjoying her time at Cromwell House.
↩Reply from Jennifer Howes, Home Manager at Cromwell House
Thank you for taking the time to leave us a lovely review. I am pleased that your mother is enjoying the activities and services that are provide at Cromwell House. Our activities coordinator is fully dedicated to providing an excellent programme of events and we hope your mother continues to enjoy taking part.
Review from J R (Respite Resident) published on 2 April 2025 Submitted via Postal Card•
Overall Experience
I have enjoyed my stay here.
I have enjoyed my stay here.
↩Reply from Jennifer Howes, Home Manager at Cromwell House
Thank you for taking the time to leave us a review. I am so pleased that you have enjoyed your stay with us, it has been a pleasure getting to know you.
Review from Jane A (Resident / Service User) published on 2 April 2025 Submitted via Postal Card•
Overall Experience
Internet v. poor
Music therapy only suitable for some.
Music therapy only suitable for some.
I have had a stroke and can only use left hand so cannot do many crafts. I enjoy painting and use of desk in conservatory. I love the garden and views.
Internet v. poor
Music therapy only suitable for some.
Music therapy only suitable for some.
I have had a stroke and can only use left hand so cannot do many crafts. I enjoy painting and use of desk in conservatory. I love the garden and views.
↩Reply from Jennifer Howes, Home Manager at Cromwell House
Thank you for taking the time to leave us a review. I have passed on your concerns regarding the poor internet to our IT department and will keep you updated. I am glad that you are enjoying continuing your artwork, whilst enjoying the views of our lovely garden.
Review from R D (Sister of Resident) published on 31 January 2025 Submitted via Website•
Overall Experience
Everyone is always very pleasant when we visit. In this modern day and age, I don't think the rooms are very satisfactory, and they are not en suite as the web site says they are. There is only a shower in the extension rooms, not the majority of the rooms.
Everyone is always very pleasant when we visit. In this modern day and age, I don't think the rooms are very satisfactory, and they are not en suite as the web site says they are. There is only a shower in the extension rooms, not the majority of the rooms.
Review from T F (Daughter of Resident) published on 2 August 2024 Submitted via Postal Card•
Overall Experience
Our Mother was a resident at Cromwell House for the last year of her life. She settled into life at Cromwell very well and appreciated the kindness and patience of the staff. She enjoyed the activities and learned carpet bow Mum loved to chat with other people and always found someone to talk to if...
Our Mother was a resident at Cromwell House for the last year of her life. She settled into life at Cromwell very well and appreciated the kindness and patience of the staff. She enjoyed the activities and learned carpet bow Mum loved to chat with other people and always found someone to talk to if she felt lonely. The staff were so helpful in meeting all her needs. Mum gradually deteriorated and the staff ensured she was always comfortable and pain-free. She died with great dignity and the staff were so attentive - they could not have had better care.
↩Reply from Jennifer Howes, Home Manager at Cromwell House
Thank you so very much for your lovely review. Your mother was a pleasure to care for over the last couple of years and is missed by us all. I will pass on your very kind words to the rest of the team.
Review from H S (Daughter of Resident) published on 19 July 2024 Submitted via Postal Card•
Overall Experience
My Mother stayed at Cromwell House for one-week of respite care. She was very happy with every aspect of her stay. We would recommend this care home, in particular for the caring attitude of the staff and the beautiful atmosphere and lovely garden.
My Mother stayed at Cromwell House for one-week of respite care. She was very happy with every aspect of her stay. We would recommend this care home, in particular for the caring attitude of the staff and the beautiful atmosphere and lovely garden.
Review from C H (Daughter of Resident) published on 26 June 2024 Submitted via Postal Card•
Overall Experience
My Mother was a resident for 17 months and did not want to leave Cromwell House at the end of her life and go to a hospital or hospice. She was happy and felt secure and valued there. I visited at all hours, in the day and at occasions at night without notice, the welcome was warm and my Mother was...
My Mother was a resident for 17 months and did not want to leave Cromwell House at the end of her life and go to a hospital or hospice. She was happy and felt secure and valued there. I visited at all hours, in the day and at occasions at night without notice, the welcome was warm and my Mother was settled and truly engaged with the activities and the informal service. My Mother was of sound mind and would certainly have complained if anything was a miss!
The expertise and compassion shown, particularly by the night carers, at the end of her life were so important to us. She was treated with respect, even after death.
↩Reply from Jennifer Howes, Home Manager at Cromwell House
Thank you so much. It has been a pleasure to have known your Mother over the past 17 months. I shall pass on your very kind words to the rest of the team.
Review from C P (Friend of Resident) published on 30 November 2023 Submitted via Postal Card•
Overall Experience
Cromwell House is a friendly, caring home with a lot of dedicated staff. Residents feel part of a family and are able to participate in lots of activities if they wish. They appreciate the Christian services of worship.
Cromwell House is a friendly, caring home with a lot of dedicated staff. Residents feel part of a family and are able to participate in lots of activities if they wish. They appreciate the Christian services of worship.
↩Reply from Jennifer Howes, Home Manager at Cromwell House
Thank you. I shall pass on your kind words to the team. We are lucky to have the dedicated team that you speak of.
Review from Helen H (Stepdaughter of Resident) published on 18 October 2023 Submitted via Postal Card•
Overall Experience
After sustaining a fall and fracturing her hip my 86 year old stepmum was transferred from hospital to Cromwell House. The care and support she received was fantastic. All the staff I met were friendly and kind and seemed genuinely interested in the residents. Nothing was too much trouble....
After sustaining a fall and fracturing her hip my 86 year old stepmum was transferred from hospital to Cromwell House. The care and support she received was fantastic. All the staff I met were friendly and kind and seemed genuinely interested in the residents. Nothing was too much trouble. Management were awesome. Thank you so much.
Review from D S (Resident / Service User) published on 13 October 2023 Submitted via Postal Card•
Overall Experience
I am happy and well settled in the home and it is a friendly and happy place to be.
I am happy and well settled in the home and it is a friendly and happy place to be.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 January 2024Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (12) & Events (0)
News
- 06 Oct 2025
Caring for a loved one can be so rewarding but it can also be so demanding. At Cromwell House, we provide short-term respite stays designed to give carers a much-needed...
- 05 Sep 2025
Save 20% on the first six weeks of a self-funded, permanent care placement. To find out more, call us today on 01603 361 018 with the promo code 20%OFF or...
- 19 Jun 2025
We understand how important it is to find the right care, whether for a short or permanent stay. That’s why we’re offering two fantastic limited-time deals: 20% off permanent care...
Upcoming Events
There are no upcoming events for Cromwell House.
Accreditations
There are no accreditations posted yet for Cromwell House.
Meet the Team (1)
Jennifer HowesJob Title Care Home ManagerJoined 2003
Jennifer began her journey at MHA Cromwell House in 2003 as a care assistant, steadily progressing through roles including senior carer and assistant...
Jennifer began her journey at MHA Cromwell House in 2003 as a care assistant, steadily progressing through roles including senior carer and assistant manager, before becoming home manager in 2008. While she initially hadn’t aspired to management, her passion for care and the supportive culture at MHA led her to grow into the role. Colleagues recently recognised her long service with flowers and a special cake, celebrating her commitment to the home, which offers residential and respite care for 38 residents.
Reflecting on her journey, Jennifer shared how a flatmate introduced her to MHA Cromwell House and how she instantly connected with its warm atmosphere. Despite early doubts about a management path, she embraced new responsibilities, drawing on her frontline experience to relate to her team and lead with empathy. The challenges of the pandemic further reinforced her resilience and sense of purpose.
Frequently Asked Questions about Cromwell House
What types of Care is Cromwell House registered for?
Older Person Care is the registered (by the Care Quality Commission) category of Care.
How many Rooms does Cromwell House have?
There are 38 Single Rooms.
What are the Facilities & Services at Cromwell House?
Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Cromwell House to the centre of Norwich?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cromwell House to verify any information. View our terms and conditions. Cromwell House has an Enhanced Service -what an Enhanced Service includes.