Cromwell House

Cecil Road, Norwich NR1 2QJ
Review Us
9.7 67 Reviews
  • Cromwell House, Norwich
Nestled in a quiet residential area of Norwich and just a short distance away from the city centre, MHA Cromwell House is a residential care home providing specialist care for 38 residents. The home was built in 1969 and thoughtfully expanded over the years, Cromwell House combines modern comforts intertwined with local history.

The landscaped gardens aren’t just a backdrop - they’re at the heart of life at the home. Enclosed and beautifully maintained, the outdoor spaces invite residents to relax, explore, and connect with nature. Wildlife, including foxes and squirrels, adds a magical touch, while colourful flowerbeds and shaded seating areas provide perfect spots for morning coffee or an afternoon chat. The summer house is a favourite gathering place, hosting everything from garden parties to quiet tea breaks with family. For those who prefer the indoors, the conservatory offers beautiful garden views, making it a peaceful retreat even on cooler days.

Cromwell House features cosy en-suite bedrooms, welcoming communal lounges, and even a chapel for moments of quiet reflection. Everyone enjoys a bit of pampering in the hair salon and socialising over tea in the conservatory. The activity calendar is packed with events that bring residents together, from competitive carpet bowling matches to lively singalongs. Visiting entertainers and performers bring extra energy to the home, while day trips to places like Yarmouth Sea Life Centre or Norfolk Broads boat rides offer excitement and exploration.

From intergenerational activities with local children to moments of calm in the chapel or quite areas, Cromwell House offers a balance of vibrancy and calmness where every resident is treated like family. Whether you’re searching for yourself or a loved one, for short stays or residential care, the team at Cromwell House are here to help.
Show Cromwell House on the Map

Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 38 Service Users

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1290 – £1443

These prices are only a guideline, please contact Cromwell House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jennifer Howes (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (38)
  • Single Rooms with Ensuite Wet Room (38)

Cromwell House Reviews (67)

9.7

Cromwell House has a Review Score of 9.7 (9.682) out of 10, based on 18 reviews in the last 2 years.
Over all time Cromwell House has 67 reviews.

Overall Experience
  • 49
  • 17
  • 1
  • 0
  • 0
Date Published
  • 67
  • 4
  • 5
  • 18
  • 49
Reviewer Connection to Cromwell House
  • 21
  • 14
  • 11
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 67, showing 1-20
Review from Andy S (Son of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my numerous visits, I have found the staff to be friendly, attentive and courteous to the needs of my mother. The home has a good variety of activities planned each week and supports a program of church services. I get the impression that my mother is enjoying her time at Cromwell House.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for taking the time to leave us a lovely review. I am pleased that your mother is enjoying the activities and services that are provide at Cromwell House. Our activities coordinator is fully dedicated to providing an excellent programme of events and we hope your mother continues to enjoy taking part.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kate W (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely, friendly care home where mum's needs are met with patience, compassion and respect. Staff are always helpful, with a smile on their faces.
Mum is treated with dignity at all times. She is happy and is starting to make friends. She enjoys the activities and the 'social scene'.
A lot of weight
is taken off my shoulders as I know she is safe and being well looked after.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you so much for your lovely review and your kind words regarding our amazing team. We are really pleased that your mum is settling in well and that you can relax knowing that she is in good, safe hands.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J R (Respite Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed my stay here.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for taking the time to leave us a review. I am so pleased that you have enjoyed your stay with us, it has been a pleasure getting to know you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane A (Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Internet v. poor
Music therapy only suitable for some.
I have had a stroke and can only use left hand so cannot do many crafts. I enjoy painting and use of desk in conservatory. I love the garden and views.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for taking the time to leave us a review. I have passed on your concerns regarding the poor internet to our IT department and will keep you updated. I am glad that you are enjoying continuing your artwork, whilst enjoying the views of our lovely garden.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R D (Sister of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Everyone is always very pleasant when we visit. In this modern day and age, I don't think the rooms are very satisfactory, and they are not en suite as the web site says they are. There is only a shower in the extension rooms, not the majority of the rooms.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T F (Daughter of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mother was a resident at Cromwell House for the last year of her life. She settled into life at Cromwell very well and appreciated the kindness and patience of the staff. She enjoyed the activities and learned carpet bow Mum loved to chat with other people and always found someone to talk to if
she felt lonely. The staff were so helpful in meeting all her needs. Mum gradually deteriorated and the staff ensured she was always comfortable and pain-free. She died with great dignity and the staff were so attentive - they could not have had better care.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you so very much for your lovely review. Your mother was a pleasure to care for over the last couple of years and is missed by us all. I will pass on your very kind words to the rest of the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H S (Daughter of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother stayed at Cromwell House for one-week of respite care. She was very happy with every aspect of her stay. We would recommend this care home, in particular for the caring attitude of the staff and the beautiful atmosphere and lovely garden.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C H (Daughter of Resident) published on 26 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother was a resident for 17 months and did not want to leave Cromwell House at the end of her life and go to a hospital or hospice. She was happy and felt secure and valued there. I visited at all hours, in the day and at occasions at night without notice, the welcome was warm and my Mother was
settled and truly engaged with the activities and the informal service. My Mother was of sound mind and would certainly have complained if anything was a miss!
The expertise and compassion shown, particularly by the night carers, at the end of her life were so important to us. She was treated with respect, even after death.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you so much. It has been a pleasure to have known your Mother over the past 17 months. I shall pass on your very kind words to the rest of the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C P (Friend of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cromwell House is a friendly, caring home with a lot of dedicated staff. Residents feel part of a family and are able to participate in lots of activities if they wish. They appreciate the Christian services of worship.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you. I shall pass on your kind words to the team. We are lucky to have the dedicated team that you speak of.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen H (Stepdaughter of Resident) published on 18 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After sustaining a fall and fracturing her hip my 86 year old stepmum was transferred from hospital to Cromwell House. The care and support she received was fantastic. All the staff I met were friendly and kind and seemed genuinely interested in the residents. Nothing was too much trouble. Management
were awesome. Thank you so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Resident) assisted by family/friend published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy and well settled in the home and it is a friendly and happy place to be.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J N (Daughter of Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Cromwell House for six weeks for recovery from surgery. She was extremely well looked after. Neither she, nor the family, have any complaints – indeed the opposite. The staff were very kind and patient. The few health problems which arose during her stay were dealt with very quickly.
She reports the food was delicious. The car park, community space and garden made visiting easy.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for leaving such a positive review. I am so pleased that your mum chose Cromwell House to recuperate, and it was wonderful to see her get to go back home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christopher S (Grandson of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always so happy and friendly. Always making me feel welcome and at home when visiting. I couldn't think of a better team I would want caring for my grandmother. Her room is always clean and tidy, she always has fluids by her side in case she gets thirsty and my grandad is always looked after
when he visits to care for her too. For this I am so grateful of everything the Cromwell House team do.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you so much for taking the time to leave such a lovely review. It has been a pleasure getting to know both of your grandparents and I’m so pleased that you feel welcome also when you visit.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine C (Daughter of Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very happy living at Cromwell House and on Saturday, September 23rd she had a medical issue and an ambulance was called. The response and attitude of the care workers was excellent, very professional and caring.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you very much for your kind words, it’s wonderful to see your mum looking so well. I shall pass your lovely comments on to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R T (Brother of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been very well cared for. Various medical issues have been dealt with well. There are lots of activities and my brother's memory has improved. At home he had little social interaction, but now he takes part in activities and outings. Lovely to know he is safe and cared for. The staff
are so friendly and helpful.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you all so much for taking the time to review our care home. I am so pleased you are all happy with the care your loved one receives at Cromwell House, it’s our pleasure. I shall pass on your kind words to the whole amazing team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie C (Daughter of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would have no hesitation in recommending Cromwell House. My mother and my mother-in-law both receive wonderful care from the lovely, friendly care team and all the other staff members. My mother unfortunately is reliant solely on carers as she cannot manage independently and is virtually bed and
chair bound, but the staff make sure she is repositioned regularly and all her care needs are met with a happy smiling face! There are plenty of activities arranged during the week, which my mother-in-law enjoys immensely! Both mums love to have their hair and pamper sessions that are provided regularly! Meals are always varied and both mums enjoy what they receive! On behalf of our families, we thank you all!
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you all so much for taking the time to review our care home. I am so pleased you are all happy with the care your loved one receives at Cromwell House, it’s our pleasure. I shall pass on your kind words to the whole amazing team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janice M (Daughter of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now happily been a resident at Cromwell House for four years and commented many times on how lovely the staff are and how nice it is to live in such a friendly and comfortable place, especially overlooking the beautiful garden! She frequently enjoys the many lively social activities in the lounge,
as well as personal attention from the visiting hairdresser and manicurist. The care home has a warm and cosy atmosphere and all staff are particularly welcoming to visitors. The most essential aspect is naturally the excellent patience, friendliness and understanding shown to Mum by Cromwell House staff, especially in relation to dementia moments. They realise how important a listening ear and a smile are! It’s a pleasure to recommend Cromwell House Care Home.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you all so much for taking the time to review our care home. I am so pleased you are all happy with the care your loved one receives at Cromwell House, it’s our pleasure. I shall pass on your kind words to the whole amazing team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison D (Daughter of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
If I could give Cromwell House ten stars I would! My nanny lived here years ago and now my mum is there. Everything you could wish for when you think about a care home is here. The home itself is bright, light, spotlessly clean and is a lovely calm but fun environment. My mum's room is lovely and cleaned
twice a week. My mum herself always looks well dressed, clean and tidy. The food is amazing. It is fresh, balanced, interesting and presented well. I always feel welcome when I call in, I can visit any time at all with no notice. There is always a member of staff to see with any questions. Now for the staff. I can't say enough about how absolutely amazing they all are, they treat my mum like she is part of a big family and show her great respect, always smiling and making her laugh. Kindness runs through their bones. I feel completely and utterly confident and comforted with the care they give my mum. If you're looking for a home for a loved one, please visit Cromwell House.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you all so much for taking the time to review our care home. I am so pleased you are all happy with the care your loved one receives at Cromwell House, it’s our pleasure. I shall pass on your kind words to the whole amazing team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A V (Daughter of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cromwell House has a very homely, family atmosphere where the staff go out of their way to assist residents and consider their personal preferences.
There is a wide selection of activities for the residents to join in when they wish to. The garden and outdoor space give special delight to my mother.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R H (Brother of Resident) published on 12 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister seems generally happy in your establishment and enjoys a lot of the activities and particularly the services.
Any concerns come from national rather than local issues i.e. agency staff not performing well or the NHS not providing sufficient and timely support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Cromwell House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.682 for Cromwell House is calculated as follows: ( (160 Excellents x 5) + (41 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 214 Ratings = 4.682
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cromwell House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (1)

No image found

Jennifer Howes

Job Title: Care Home Manager Joined: 2003

Jennifer began her journey at MHA Cromwell House in 2003 as a care assistant, steadily progressing through roles including senior carer and assistant manager, before becoming home manager in 2008. While she initially hadn’t aspired to management, her passion for care and the supportive culture at MHA led her to grow into the role. Colleagues recently recognised her long service with flowers and a special cake, celebrating her commitment to the home, which offers residential and respite care for 38 residents.


Reflecting on her journey, Jennifer shared how a flatmate introduced her to MHA Cromwell House and how she instantly connected with its warm atmosphere. Despite early doubts about a management path, she embraced new responsibilities, drawing on her frontline experience to relate to her team and lead with empathy. The challenges of the pandemic further reinforced her resilience and sense of purpose.

Frequently Asked Questions about Cromwell House

What types of Care is Cromwell House registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Cromwell House have?

There are 38 Single Rooms.

What are the Facilities & Services at Cromwell House?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Cromwell House to the centre of Norwich?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cromwell House to verify any information. View our terms and conditions. Cromwell House has an Enhanced Service - more info.