Cromwell House

Cecil Road, Norwich NR1 2QJ
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9.7 67 Reviews
  • Cromwell House, Norwich
Nestled in a quiet residential area of Norwich and just a short distance away from the city centre, MHA Cromwell House is a residential care home providing specialist care for 38 residents. The home was built in 1969 and thoughtfully expanded over the years, Cromwell House combines modern comforts intertwined with local history.

The landscaped gardens aren’t just a backdrop - they’re at the heart of life at the home. Enclosed and beautifully maintained, the outdoor spaces invite residents to relax, explore, and connect with nature. Wildlife, including foxes and squirrels, adds a magical touch, while colourful flowerbeds and shaded seating areas provide perfect spots for morning coffee or an afternoon chat. The summer house is a favourite gathering place, hosting everything from garden parties to quiet tea breaks with family. For those who prefer the indoors, the conservatory offers beautiful garden views, making it a peaceful retreat even on cooler days.

Cromwell House features cosy en-suite bedrooms, welcoming communal lounges, and even a chapel for moments of quiet reflection. Everyone enjoys a bit of pampering in the hair salon and socialising over tea in the conservatory. The activity calendar is packed with events that bring residents together, from competitive carpet bowling matches to lively singalongs. Visiting entertainers and performers bring extra energy to the home, while day trips to places like Yarmouth Sea Life Centre or Norfolk Broads boat rides offer excitement and exploration.

From intergenerational activities with local children to moments of calm in the chapel or quite areas, Cromwell House offers a balance of vibrancy and calmness where every resident is treated like family. Whether you’re searching for yourself or a loved one, for short stays or residential care, the team at Cromwell House are here to help.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 38 Service Users

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1290 – £1443

These prices are only a guideline, please contact Cromwell House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jennifer Howes (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (38)
  • Single Rooms with Ensuite Wet Room (38)

Cromwell House Reviews (67)

9.7

Cromwell House has a Review Score of 9.7 (9.682) out of 10, based on 18 reviews in the last 2 years.
Over all time Cromwell House has 67 reviews.

Overall Experience
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Date Published
  • 67
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Reviewer Connection to Cromwell House
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Total of 67, showing 61-67
Review from Anita (Daughter of Resident) published on 12 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been living at Cromwell House for two years now. She is cared for extremely well and always tells me how well she is looked after. As I live far away from Norwich, the staff ensure they keep me informed about mum's health and any changes or concerns. Cromwell House is spacious, clean and has
a fresh smell. Activities are organised for residents that are suitable for them. They even had eggs in an incubator - mum loved to watch the chicks when they hatched.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for your feedback regarding Cromwell House which is much appreciated. I am pleased to hear that your Mum is extremely well cared for and you are kept up to date with any changes or concerns. I will ensure your comments are shared with our team.

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Review from Robert B (Son of Resident) published on 11 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall impression of the home is very good, however, we hope that following will be accepted as polite constructive criticism:
- Laundry - the in-house facility is questionable in terms of the fact that incorrect items being regularly returned to respective rooms.
- Toilets - common toilets for residents
and visitors needs cleaning more regularly and need deodorisers.
- Entertainment/activities - my mother and other residents say that they would like a more comprehensive programme of activities during the day and that they should last longer.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for taking the time to feedback your comments regarding Cromwell House. Your feedback is important to us. Please be assured that they are received as constructive criticism and will be used to review the service we offer and identify any improvements that can be made. Thank you again.

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Review from Stuart F (Son of Resident) published on 11 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother started residing at Cromwell House early July and has settled in very well, no doubt with the assistance and understanding of all the staff. In talking to her she only has praise for the staff, the comfort of her room and very good food. Her only criticism is the portions of food could be larger.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for your feedback regarding Cromwell House which is much appreciated. I am pleased to hear that your Mum is extremely well cared for and you are kept up to date with any changes or concerns. I will ensure your comments are shared with our team.

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Review from Jean A (Resident) assisted by family/friend published on 26 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was made very welcome when I arrived here on August 18th, made friends very quickly.
A very enjoyable outing to the Norfolk Broads with lunch on the boat, very memorable.
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Review from Roy B (Friend of Resident) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have two ex-colleagues in the nursing home. (ages 91 and 93). Both are settled in and happy - the 91 year old has only just taken up residence. He is still mobile and his son takes him shopping in a supermarket. The body is failing but he is mentally alert.
The 93 year old is wheel-chair bound. We
talk as of old although he is less mentally alert. He sits in the entrance listening to classical music CD's.
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Review from P Y (Son of Resident) published on 29 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cromwell House is a friendly caring place with a uplifting feel. My father has been made so welcome. I am happy to know he is as well cared for.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for taking the time to feedback your experiences of Cromwell House. I am so glad to hear that your Father has been made welcome and that our Home has an uplifting feel. Your comments will be shared with the team.

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Review from Ruth L (Resident) published on 28 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have not been in any other home so cannot make a comparison, but I would think this is as good as you could get. The main fault I find it that carers are in such a hurry and don't listen to what you ask them to do. I do not think they have enough training in things like putting shoes on. Some are
good at cutting up food or feeding people who do not feed themselves, but some just stand about in the dining room talking among themselves. Some of the carers talk to us as is if we were naughty children. I think 2 hour shifts are too long, especially when many residents have a degree of dementia.
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Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Cromwell House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.682 for Cromwell House is calculated as follows: ( (160 Excellents x 5) + (41 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 214 Ratings = 4.682
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cromwell House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

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Jennifer Howes

Job Title: Care Home Manager Joined: 2003

Jennifer began her journey at MHA Cromwell House in 2003 as a care assistant, steadily progressing through roles including senior carer and assistant manager, before becoming home manager in 2008. While she initially hadn’t aspired to management, her passion for care and the supportive culture at MHA led her to grow into the role. Colleagues recently recognised her long service with flowers and a special cake, celebrating her commitment to the home, which offers residential and respite care for 38 residents.


Reflecting on her journey, Jennifer shared how a flatmate introduced her to MHA Cromwell House and how she instantly connected with its warm atmosphere. Despite early doubts about a management path, she embraced new responsibilities, drawing on her frontline experience to relate to her team and lead with empathy. The challenges of the pandemic further reinforced her resilience and sense of purpose.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cromwell House to verify any information. View our terms and conditions. Cromwell House has an Enhanced Service - more info.