Cromwell House

Cecil Road, Norwich NR1 2QJ
Review Us
9.7 67 Reviews
  • Cromwell House, Norwich
Nestled in a quiet residential area of Norwich and just a short distance away from the city centre, MHA Cromwell House is a residential care home providing specialist care for 38 residents. The home was built in 1969 and thoughtfully expanded over the years, Cromwell House combines modern comforts intertwined with local history.

The landscaped gardens aren’t just a backdrop - they’re at the heart of life at the home. Enclosed and beautifully maintained, the outdoor spaces invite residents to relax, explore, and connect with nature. Wildlife, including foxes and squirrels, adds a magical touch, while colourful flowerbeds and shaded seating areas provide perfect spots for morning coffee or an afternoon chat. The summer house is a favourite gathering place, hosting everything from garden parties to quiet tea breaks with family. For those who prefer the indoors, the conservatory offers beautiful garden views, making it a peaceful retreat even on cooler days.

Cromwell House features cosy en-suite bedrooms, welcoming communal lounges, and even a chapel for moments of quiet reflection. Everyone enjoys a bit of pampering in the hair salon and socialising over tea in the conservatory. The activity calendar is packed with events that bring residents together, from competitive carpet bowling matches to lively singalongs. Visiting entertainers and performers bring extra energy to the home, while day trips to places like Yarmouth Sea Life Centre or Norfolk Broads boat rides offer excitement and exploration.

From intergenerational activities with local children to moments of calm in the chapel or quite areas, Cromwell House offers a balance of vibrancy and calmness where every resident is treated like family. Whether you’re searching for yourself or a loved one, for short stays or residential care, the team at Cromwell House are here to help.
Show Cromwell House on the Map

Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 38 Service Users

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1290 – £1443

These prices are only a guideline, please contact Cromwell House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jennifer Howes (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (38)
  • Single Rooms with Ensuite Wet Room (38)

Cromwell House Reviews (67)

9.7

Cromwell House has a Review Score of 9.7 (9.682) out of 10, based on 18 reviews in the last 2 years.
Over all time Cromwell House has 67 reviews.

Overall Experience
  • 49
  • 17
  • 1
  • 0
  • 0
Date Published
  • 67
  • 4
  • 5
  • 18
  • 49
Reviewer Connection to Cromwell House
  • 21
  • 14
  • 11
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 67, showing 41-60
Review from Mary H (Daughter-in-law of Resident) published on 20 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I initially contacted Cromwell House with a telephone inquiry regarding respite care for my mother-in-law and my call was received by a friendly and helpful young woman, who went out of her way to help answer all my questions. We experienced that same professional approach when the manager visited Mum’s
home to introduce herself. Her gentle and kind manner and warm sense of humour put both Mum and me at ease. As we chatted it became obvious that care for residents was the priority in this establishment. A well-led team of staff have continued to prove, throughout the two years Mum has lived there, that every resident is treated as an individual with their own particular needs which are accommodated by kind, caring and friendly staff. Relatives and friends when visiting are accorded that same warmth. It’s a pleasure to visit and be greeted by smiling faces.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you so much, I am so pleased you enjoyed visiting too. I will share your kind words with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue S (Niece of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live a long way from Norwich and access is difficult for me especially with the Covid pandemic. I am the sole relative and deal with all paperwork and financial matters.
I have had all the support I feel I need from the staff at Cromwell House. My relative has been there for 8 years and has always
been well cared for. He seems very happy and content. Staff do not hesitate to contact me if there is a problem.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for your kind review, it’s lovely to hear your relative is happy and content with us. I shall pass your words onto the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David W (Son of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father is in the best place he could possibly be, safe and extremely well cared for. The relaxed and homely atmosphere hits you as soon as you walk through the front door. Everyone is made to feel welcome. We have nothing but praise for all the staff who make this such a special place to live.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you so much for your kind words, I shall pass on your review to the rest of the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan T (Daughter of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is doing remarkably well considering the constraints placed on Cromwell House due to Covid and restrictions on visiting arrangements, which I clearly understand is to protect the residents the team and ourselves. It is wonderful to visit Dad once again briefly indoors, the visits are conducted
by the team at Cromwell House with kindness and great respect to both Dad and myself. When I was able to first visit Dad after the most recent lockdown, he looked remarkably well, a credit to all at Cromwell House, who are always willing to listen and take into account Dad’s individual health and well-being needs. The team demonstrate an enthusiasm conducive towards providing a happy safe home for Dad.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for your kind review of your dad’s care at Cromwell House. I shall pass on your review to the rest of the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally P (Daughter of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My 98-year-old mother moved in on March 1st. For the first two weeks she was in quarantine in her room. I was able to talk with her through an open window. She was very down in the dumps at that time. Since then she's made new friends and joined in with the activities on offer. Mum says that the meals
are nice which is important as it punctuates the day.
I can't comment on the inside of the home as I've only been into the chapel to visit mum.
The staff are lovely and seem very caring and the pastoral care has been excellent
The only negative comment I can make is that Mum only has a bath once a week which is not enough. A daily shower should be available at least.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for providing this feedback, I am pleased your relative has now settled into Cromwell House and is enjoying the meals and pastoral support. I shall pass on your kind words to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J T (Daughter of Resident) published on 15 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I could not fault any aspect of my mum's care, cleanliness, friendliness, caring, inclusiveness and attention all of which extended to our family as well as to Mum. Real 'homely home' and carers are more like friends. Extensive range of activities.
On reflection, I feel very privileged that Mum was
offered a place. Cromwell House is a very special place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I C (Friend of Resident) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited every Friday for many months and hope to do so whenever possible. You can see my impressions of Cromwell House. I have visited many care homes, mostly in Kent and I've yet to find any that 'tick all the boxes' like Cromwell.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you very much for taking the time to review Cromwell House. I am so pleased that you feel we are offering a 5-star service to our residents. I shall pass on your lovely comments to the rest of the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Simon T (Nephew of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just spent nearly a week on an extended visit to a relative who has been a resident at Cromwell House for over a decade. The atmosphere is friendly and welcoming, the level of care excellent, the place is very clean and well-maintained.
Staff are invariably polite and helpful and the food is
highly rated by the residents. There are activities every day and very pleasant communal areas.
This is an outstandingly good care home in my opinion.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for such a glowing recommendation. I am so pleased that this is your opinion of our home, and I shall pass your kind words onto the team. Thank you again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Philippa D (Next of Kin) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exemplary care; kind, patient, energetic and engaged staff who consistently go the extra mile and more. We cannot recommend Cromwell House more highly. In the 2/3 months, our relative has been a resident we cannot fault it in any way. I wish every care home was such a busy, fun and resident focussed
place to be.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you so much for your kind words; we are so happy your relative has made the decision to stay with us and it’s great to hear you have also found Cromwell House such a fun place to be.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Adrian K (Son of Resident) published on 15 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mother moved into Cromwell House in April 2016 on a temporary basis but found she settled in with the residents and staff so well she asked to make it her permanent home. The atmosphere in the home is always peaceful and the staff are kind and respectful. As a family we had looked at several homes
but this stood out as the right one for mother.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for your kind comments. I am so pleased your Mother was able to settle so well due to the kind and respectful staff team we have here, I shall pass your comments onto the rest of the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Caroline P (Daughter of Resident) published on 15 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Cromwell House since December 2017 and has settled in very well due to the excellent care. She attends all the activities which are on twice a day and her health has improved considerably as she is being well looked after.
Reply from Jennifer Howes, Home Manager at Cromwell House

I am so pleased to hear you feel your Mother’s health has considerably improved since her move into Cromwell House. I shall pass your lovely comments onto the rest of the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah W (Power of Attorney of Resident) published on 15 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely caring home with many varied activities on offer. Attractive garden for residents to sit in.
Reply from Jennifer Howes, H at Cromwell House

Many thanks for your lovely comments regarding Cromwell house. We work hard to tailor activities to individual preferences so it's great to hear you find the programme so varied. I shall pass your wonderful comments onto the rest of the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela P (Power of Attorney of Resident) published on 15 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent care home that has helped my elderly friend settle quickly in her new surroundings and I have been kept well informed by the friendly and efficient staff.
Reply from Jennifer Howes, Home Manager at Cromwell House

Many thanks for taking the time to complete the review for us. I am so pleased that your friend has settled in well, in what can be a very difficult time. I shall pass your lovely comments onto the rest of the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Cecile T (Goddaughter of Resident) published on 31 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My godmother was very well cared for. Nothing was too much trouble and the staff were unfailingly kind to her. She really did feel at home in Cromwell House and relatively happy. I say ’relatively’ because she disliked growing old and everything that comes with old age. But she always had a smile
for people, she enjoyed the activities, and she said the food was good! So she was contented with where she was living and was never stressed or unhappy. She loved the gardens which are very well maintained, and colourful in the summer. She and I spent many occasions sitting in the sun, wearing one of the many sunhats which you could borrow from the hat stand. Thank you, Cromwell House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B R (Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to live in Cromwell House on March 19th, 2016.
I have known a little about this home as I had a sister who used to work here a few years ago.
This home has such a warm atmosphere and so much love, care, and patience is shown to us.
The food is very good.
The staff all seem to get on so well
together and seem to find time to talk to us which I find really good.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for your comments regarding Cromwell House. It is lovely to hear that you find the home has a warm atmosphere together with love, care and patience from our staff.
I will ensure your comments are shared with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kay B (Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in Cromwell House for 3 and a half years and have been very happy here.
I have been impressed by the friendly atmosphere, the standard of care, the willing, cheerful and helpful carers and the way staff cope with individuals needs.
My room is pleasant, though small, with a view out to
the well-kept gardens with comfortable chairs and sun umbrellas. All rooms have an en-suite with a shower and bath a short walk along the corridor.
Activities are many and varied ie, films, musicians playing, singing, with and without the residents, keep fit, games, readings, expeditions, services in the residents chapel and transport to the Methodist church on Sunday. The hairdresser, chiropodist and dentist all visit.
There is a safe in every room and a code to prevent unauthorised people from entering and leaving. There is a fire alarm practice once a month.
Administration of Cromwell House is very good. Managers are in close touch and any difficulties are soon dealt with.
At least one incident suggested that the same was not true at the centre. Perhaps Cromwell should be given more freedom.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for your very detailed feedback regarding Cromwell House. I am so glad to hear that you are pleased with all aspects of the service.
I am sorry to hear that your experiences of our Central Support Office have not been to your satisfaction. I will ensure that your feedback is shared with the Centre.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ralph D (Resident) published on 31 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been made very welcome in this home and my efforts to assist in the welfare and entertainment of my fellow residents have been much appreciated.
My health has much improved since becoming a resident, this has been noticed by my relatives.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for taking the time to tell us about your experience so far of Cromwell House. It is great to hear that your health has improved since you have become a resident and that you received a warm welcome from the team. Your comments are very important to us and I will ensure they are shared with our team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David A (Son of Resident) published on 8 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrived at Cromwell House in August 2016 to be nearer to us in Norfolk. Ever since she has been in Norwich she has had nothing but praise for the home and the care staff. She is so pleased with her room and the new - the gardens. We are so pleased with the high standard of care and cleanliness
of the home and also the high standard and variety of the food provided throughout the day. Within days of her arrival, she went on a trip into Norfolk - which she so enjoyed. The programme of (high) activities at the home is so very varied and stimulating. The standard of the home so reflects the high expectations of the management.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan S (Niece of Resident) published on 25 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aunty has been a resident of Cromwell House for ten years. Over this time she has had many health issues - each time the staff have looked after her with kindness and professionalism. Aunty is very happy and joins in when she can with all the trips and activities. The management and seniors have kept
me informed as to her health and welfare, and the family feel we can contact them at any time.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for taking the time to feedback your experiences of Cromwell House. I am so pleased to hear that the staff team have looked after your Aunty for many years with kindness and professionalism. Your comments are much appreciated and I will ensure that they are shared with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M J L (Resident) published on 14 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The managers and all the staff were very kind, efficient and helpful. The rooms were kept clean, and the meals were very varied and good. I highly recommend this home.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for taking the time to feedback your experiences of Cromwell House. Your comments are much appreciated and I will ensure they are shared with our team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Cromwell House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.682 for Cromwell House is calculated as follows: ( (160 Excellents x 5) + (41 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 214 Ratings = 4.682
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cromwell House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (1)

No image found

Jennifer Howes

Job Title: Care Home Manager Joined: 2003

Jennifer began her journey at MHA Cromwell House in 2003 as a care assistant, steadily progressing through roles including senior carer and assistant manager, before becoming home manager in 2008. While she initially hadn’t aspired to management, her passion for care and the supportive culture at MHA led her to grow into the role. Colleagues recently recognised her long service with flowers and a special cake, celebrating her commitment to the home, which offers residential and respite care for 38 residents.


Reflecting on her journey, Jennifer shared how a flatmate introduced her to MHA Cromwell House and how she instantly connected with its warm atmosphere. Despite early doubts about a management path, she embraced new responsibilities, drawing on her frontline experience to relate to her team and lead with empathy. The challenges of the pandemic further reinforced her resilience and sense of purpose.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cromwell House to verify any information. View our terms and conditions. Cromwell House has an Enhanced Service - more info.