Dorrington House (Dereham)

28 Quebec Road, Dereham NR19 2DR
Review Us
9.7 76 Reviews
  • Dorrington House (Dereham), Dereham
Dorrington House (Dereham) is a purpose-built facility that is located close to the town centre, with ample parking and one acre of established gardens. All rooms are ground floor single with en-suite facilities. The home offers Wi-Fi facilities for video visiting, and all care plans are available online.

Communal areas include a spacious main lounge/dining room as well as a bar area. Entertainment is also held in this room as well as fundraising events for 'Friends of the Home'. There is a large flat screen television for residents and a wide selection of traditional meals are offered.

Families are welcome at any time and the team encourage them to spend meaningful time with their loved ones, playing an active role in their care. Feel free to ask for the username and password to view the online care plan from home - contact the team for further details.

Relatives are welcome to come and share a meal with the residents if they wish and if ordered in advance. Residents have the use of a greenhouse and some of the more physically able residents use the greenhouse and sell the flowers and vegetables to raise money for 'Friends of the Home'. All homes have EV charging. Please contact the home for further information.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £926 – £968
  • Self-Funded Residential Dementia Care: £926 – £968
  • RESPITE Self-Funded Residential Care: £926 – £968
  • RESPITE Self-Funded Residential Dementia Care: £926 – £968

Threshold for Social Services support is £23,250.00 please e-mail for help and advice to secure support Our fee policy insures fairness and continuity when self funders go below the threshold and apply to NCC avoiding being moved.

These prices are only a guideline, please contact Dorrington House (Dereham) to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sam Capper (Manager)

Local Authority / Social Services

Admission Criteria

  • Care for Older People, and those suffering with Dementia, Social Services rates, including self funders
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (0)

Visiting

  • No set visiting hours. Please be mindful during mealtimes, Gp & nurse visits, or when staff would be dispensing medication they may be busy. Please e-mail Steve or Lorraine Dorrington, the owners anytime to answer your questions or concerns.

Parking

  • Ample parking 100yrds from the market place. Easy footpath access to the Town Center, convenient for shopping with residents, weather permitting.

Dorrington House (Dereham) Reviews (76)

9.7

Dorrington House (Dereham) has a Review Score of 9.7 (9.713) out of 10, based on 42 reviews in the last 2 years.
Over all time Dorrington House (Dereham) has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dorrington House (Dereham)
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Total of 76, showing 1-20
Review from Teresa A (Niece of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my aunt has received since she has been at the home. Staff are knowledgeable and attentive, and I feel that my she is in safe hands. I would happily recommend this care home.
Reply from Steven Dorrington, Service Provider at Dorrington House (Dereham)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from R P (Regular Volunteer) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a volunteer for the church and visit monthly and join in other times with activities. I am always impressed with the happiness of the residents the staff always attending to their needs and going above and beyond to join in the fun and activities. We love singing all together and it's a great atmosphere.
I would recommend Dorrington House to anyone and would send my relatives here.
Reply from Steven Dorrington, Service Provider at Dorrington House (Dereham)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from L T (Wife of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Skeleton staff on Sunday. Clean throughout and tidy, with a really nice friendly atmosphere. Nice carers, all very friendly; my husband seems happy here and warm. If he's happy that's what it's all about.
Reply from Steven Dorrington, Service Provider at Dorrington House (Dereham)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from F L (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We find the care the staff give to our Mum excellent they are always very supportive and helpful to any of Mum's needs. Any concerns they are always quick to inform us either by telephone call and or email.
Thank you team we really appreciate all you and the staff do for Mum
Reply from Steven Dorrington, Service Provider at Dorrington House (Dereham)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from S T (Daughter of Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as you walk into the care home, it definitely feels like a home, and not like a glorified hotel. Receptionist and manager were extremely helpful and very welcoming. All areas were clean, lots of different areas residents could go to, and a lovely outside space, lots of activities on offer too.
Best home that I have visited, and with great staff would highly recommend.
Reply from Steven Dorrington, Service Provider at Dorrington House (Dereham)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from M C (Nephew of Resident) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can honestly say this level of care is fantastic. We know that our uncle is fully cared for and happy. We would recommend Dorrington House to everyone who is looking for care for a loved one.
Reply from Steven Dorrington, Service Provider at Dorrington House (Dereham)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from S H (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the care mum has been receiving since she has been in the home. Staff are welcoming and I know my mum feels very settled which is a blessing. Would highly recommend this care home.
Reply from Steven Dorrington, Service Provider at Dorrington House (Dereham)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from S F (Niece of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Residents are treated with respect are well cared for and well fed. Activities are varied and staff very enthusiastic.
Reply from Steven Dorrington, Service Provider at Dorrington House (Dereham)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from T M (Daughter of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Dorrington House for nearly 2 years. The care and kindness she receives is excellent. My mum is happy and well cared for by the staff. I feel supported too when things get overwhelming. I honestly don't know where we would be without the staff here.
Reply from Steven Dorrington, Service Provider at Dorrington House (Dereham)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from S K (Granddaughter of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan lives in the home. I can honestly say this place is one of a kind. The people living here do so much. The activity people are fantastic. The home looks fresh, homely, clean and inviting with the new decor. The staff team are always helpful, happy, chatty and kind. The manager is very friendly
and always lists and fixes any problems. This is a care home to be sought after and always remembered.
Reply from Steven Dorrington, Service Provider at Dorrington House (Dereham)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you.

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Review from Trevor R (Wife of Resident) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found that my wife is getting excellent care I cannot fault the way she is looked after. My wife seems happy with the care she is getting.
Reply from Steven Dorrington, Service Provider at Dorrington House (Dereham)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from C H (Sister of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management all very friendly and keep me informed about my sister. Care staff very helpful. Do a lot of activities and food good.
Reply from Steven Dorrington, Service Provider at Dorrington House (Dereham)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from Stephen S (Son of Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has lived here for 2 years now. He has become part of the big 'family' feel. The staff are all amazing and are all so caring and kind.
Reply from Steven Dorrington, Service Provider at Dorrington House (Dereham)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from Iain F (Nephew of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely vibrant atmosphere with good activities. Our relative gets good holistic support for all her needs. We are always kept up to date regarding health and general needs. The staff both admin and care staff are always helpful and approachable - reassuring us as only relatives. A highly recommended
residential unit.
Reply from Steven Dorrington, Service Provider at Dorrington House (Dereham)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from Tracey S (Daughter of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dorrington House Dereham has been a very positive move for our dad. All the staff and management are extremely kind caring and professional. We always feel at 'home' when we visit. What a fabulous place to be! Dad has made loads of friends and is always getting involved in all the amazing activities.
Reply from Steven Dorrington, Service Provider at Dorrington House (Dereham)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from Angela T (Wife of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Dorrinton House at Dereham is very good and my husband is very happy here.
Reply from Steven Dorrington, Service Provider at Dorrington House (Dereham)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from J M (Daughter of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the care my mother and father have received from Dorrington House. I am always kept informed and regularly updated regarding their care, medications etc. The staff are amazing always exhibiting care and compassion towards the residents and indeed toward other family members. The atmosphere
in the home is always happy and there is always something going on in the form of entertainment, activities or outings which the residents are all encouraged to engage in. I am so grateful to all at Dorrington House for looking after my parents so diligently.
Reply from Steven Dorrington, Service Provider at Dorrington House (Dereham)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from K S (Son of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good standard of care and great colleagues. All approachable and good hygiene
My mother has been there for some time and the standard of care is good. Food is plentiful and good quality. Well done, good stuff. The manager and deputies are great.
Reply from Steven Dorrington, Service Provider at Dorrington House (Dereham)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from R S (Granddaughter of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are really friendly and genuinely care about everyone. The management team are always available for families to talk to if necessary and they take into account the wishes of families and residents.
Reply from Steven Dorrington, Service Provider at Dorrington House (Dereham)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from A H (Son of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care and support from all the staff. A very friendly, happy environment which my mother enjoys. Always lots of activities for all residents. Spotlessly clean and tidy care home also with a beautiful garden area enjoyed by all. I know that mum is well looked after at all times and we have
24/7 contact with the Dorrington House Team. They are all truly an excellent team. We are so lucky and grateful that mum is happy here.
Reply from Steven Dorrington, Service Provider at Dorrington House (Dereham)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Dorrington House (Dereham) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.713 for Dorrington House (Dereham) is calculated as follows: ( (363 Excellents x 5) + (127 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 498 Ratings = 4.713
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dorrington House (Dereham) is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Steve Dorrington

Job Title: Service Provider Joined: 1979

Please e-mail or call for more information...

Frequently Asked Questions about Dorrington House (Dereham)

What types of Care is Dorrington House (Dereham) registered for?

Older Person Care, Dementia, Physical Disability & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Dorrington House (Dereham) have?

There are 45 Single Rooms.

What are the Facilities & Services at Dorrington House (Dereham)?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dorrington House (Dereham) to the centre of Dereham?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dorrington House (Dereham) to verify any information. View our terms and conditions. Dorrington House (Dereham) has an Enhanced Service - more info.