Dorrington House (Dereham) is a purpose-built facility that is located close to the town centre, with ample parking and one acre of established gardens.
Communal areas include a spacious main lounge/dining room. There is also a bar area. Entertainment is also held in this room as well as fundraising events for 'Friends of the Home'. There is a large flat screen television for residents and a wide selection of traditional meals are offered.
Families are welcome to take part in the care and spend meaningful time with their loved ones. Feel free to ask for username and password so they can view the online care plan from home - email steve@dorringtonhouse.com for further details.
Relatives are welcome to come and share a meal with the residents if they wish and if ordered in advance. Residents have the use of a greenhouse and some of the more physically able residents use the greenhouse and sell the flowers and vegetables to raise money for 'Friends of the Home.' Please contact the home for further information.
Any advice regarding funding please e-mail the home. Self funders may be eligible for full continuing NHS care.
Group: Dorrington House
Person in charge: Kim Carlton (Registered Manager)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users
Registered Care Categories*: Dementia • Eating Disorders • Old Age • Physical Disability
Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Huntington's Disease • Muscular Dystrophy • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Social Services rates accepted, Self funders same rates. Ages 50+.
Languages Spoken by Staff (other than English): Romanian
Single Rooms: 45
Rooms with ensuite WC: 45
Weekly Charges Guide: Personal Care Single £468 – £540 (These prices are only a guideline, please contact Dorrington House (Dereham) to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
From Dereham market place take the road to Fakenham B1146, Quebec road. Houses both sides of the road. When you reach trees on your right, take the gravel entrance and the home is past the close care flats ahead of you. Any office requirements, the black and white house near the entrance is the main office
Visiting:
No set visiting hours. Please be mindful during mealtimes, Gp & nurse visits, or when staff would be dispensing medication they may be busy. Please e-mail Steve or Lorraine Dorrington, the owners anytime to answer your questions or concerns.
Parking:
Ample parking 100yrds from the market place. Easy footpath access, convenient for shopping with residents, weather permitting.
Latest Care Quality Commission* Report on Dorrington House (Dereham): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.2 (maximum of 10) for Dorrington House (Dereham) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Dorrington House (Dereham) in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.462 for Dorrington House (Dereham) is calculated as follows: ( (73 Excellents x 5) + (47 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 132 Ratings = 4.462
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.778 Points relating to the number of positive Reviews for Dorrington House (Dereham) is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 7 Reviews ÷ 9 Target = 0.778
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Dorrington House (Dereham) has a Review Score of 9.2 (9.240) from 11 Reviews
Review submitted from a Postal Card by Richard D (Son of Resident) on Thursday 7 September 2017. Relates to August 2017.
My mother was resident in two other care homes from 2015 and after moving again to this current home in July 2015 we have been very pleased and satisfied with the care that she's received. The staff and management are always keen to discuss matters and take positive action in the welfare of my mother. The food is of a good standard and they try their best to cater for all needs.
How likely would you be to recommend Dorrington House (Dereham)? Extremely Likely
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Review submitted from a Postal Card by M B (Sister-in-law of Resident) on Friday 18 August 2017. Relates to July 2017.
The home has a caring atmosphere. The staff are kind and considerate towards the residents. They treat my sister-in-law with respect and tact even during her occasional "difficult episodes". The aroma is not always perfect but pretty good on the whole and the cleaners are constantly at work. The office staff are very helpful and respectful. Most of the residents appear to be happy. There is interactive help between caring, kitchen and cleaning staff for the residents' benefit.
How likely would you be to recommend Dorrington House (Dereham)? Extremely Likely
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Review submitted from a Postal Card by J C (Daughter of Resident) on Friday 18 August 2017. Relates to July 2017.
The staff are very caring. Nothing is too much trouble.
How likely would you be to recommend Dorrington House (Dereham)? Extremely Likely
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Review submitted from a Postal Card by Nigel W (Nephew of Resident) on Friday 18 August 2017. Relates to August 2017.
I am very happy with the help and support my aunt receives at Dorrington House. I see my aunt regularly and staff and management are always polite and helpful to me and kind and courteous to residents. My aunt who is nearly 92 frequently praises the staff saying "They are all very kind and patient" as well as "I'm lucky to be here being so well looked after." Dorrington House does a wonderful job and excellent staff - resident relationships as any visit will attest.
How likely would you be to recommend Dorrington House (Dereham)? Extremely Likely
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Review submitted from a Postal Card by Jan T (Daughter of Resident) on Thursday 17 August 2017. Relates to August 2017.
Mum is very happy at Dorrington House. My only concern is that on occasions items have gone missing from her room. She has also been on occasions wearing clothing that do not belong to her.
The food is excellent with a varied diet. She also is clean and has her regular bath/showers. Her clothing is changed daily. Overall an excellent home which I would recommend.
How likely would you be to recommend Dorrington House (Dereham)? Extremely Likely
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Steve Dorrington, Service Provider at Dorrington House (Dereham) responded to this review on 17 Aug 2017:
Thank you for your support. Please e-mail us anytime steve@dorringtonhouse.com
Review submitted from a Postal Card by Anthony S (Son of Resident) on Wednesday 16 August 2017. Relates to August 2017.
As we looked at homes we soon realised that apart from the basics the attitude and amount of staff were the most important thing. We have never met a single staff member at Dorrington House who hasn't been polite, attentive and compassionate. The food is good. Most important for a blind lady they have ensuite bathrooms so many homes don't have them! Vital for dignity.
How likely would you be to recommend Dorrington House (Dereham)? Extremely Likely
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Steve Dorrington, Service Provider at Dorrington House (Dereham) responded to this review on 17 Aug 2017:
Thank you for your support. Please e-mail us anytime steve@dorringtonhouse.com
Review submitted from a Postal Card by R C (Son of Resident) on Tuesday 15 August 2017. Relates to August 2017.
All staff are very friendly and helpful for our mum to settle for respite then permanent care.
Responsive to calls, emails and connected up TV promptly and safely.
How likely would you be to recommend Dorrington House (Dereham)? Likely
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Steve Dorrington, Service Provider at Dorrington House (Dereham) responded to this review on 17 Aug 2017:
Thank you for your support. Please e-mail us anytime steve@dorringtonhouse.com
Review submitted from a Postal Card by Kevin W (Son of Resident) on Monday 16 May 2016. Relates to May 2016.
Staff are friendly and considerate. Any concerns have always been addressed promptly.
How likely would you be to recommend Dorrington House (Dereham)? Likely
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Steve Dorrington, Service Provider at Dorrington House (Dereham) responded to this review on 18 May 2016:
Thank you for your support, please feel free to e-mail us anytime Steve & Lorraine Dorrington steve@dorringtonhouse.com
Review submitted from a Postal Card by S B (Daughter of Resident) on Tuesday 10 May 2016. Relates to April 2016.
Dorrington House is very friendly. My dad is very happy there and if my dad is happy so am I. They are very caring, food is very good.
How likely would you be to recommend Dorrington House (Dereham)? Extremely Likely
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Steve Dorrington, Service Provider at Dorrington House (Dereham) responded to this review on 10 May 2016:
Many thanks for your support. Please feel free to e-mail Steve & Lorraine anytime steve@dorringtonhouse.com
Review submitted from a Postal Card by S P (Daughter of Resident) on Monday 9 May 2016. Relates to April 2016.
All the staff are very caring, nothing is too much trouble. Whatever you ask them to do, they do it, they are always clean and tidy, the food is very good.
Just one thing and this is the only thing, the home could do with some fragrant sprays.
How likely would you be to recommend Dorrington House (Dereham)? Extremely Likely
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Steve Dorrington, Service provider at Dorrington House (Dereham) responded to this review on 09 May 2016:
Many thanks for your support. You can e-mail Steve and Lorraine anytime steve@dorringtonhouse.com
Review submitted from a Website Submission by Roland L (Son of Resident) on Friday 4 September 2015. Relates to September 2015.
In view of how difficult I can see it is, to care for the people you have in your care along with regulations, staff issues (sickness, holiday, leaving etc) my wife and I can only say good things about the care my Father has received since joining your care home Dorrington House in Dereham. Considering he has vascular dementia and is 89 years old but still very active, he is in a very happy place.
The staff are very helpful and happy and I have not found one yet with an attitude unacceptable in the position they hold. I could name many by name who have introduced themselves to us at various points and have been nothing but polite kind caring helpful and most times doing more than I would expect of them with A HAPPY NOTE IN THEIR VOICE.
As for the fabric of the building and cleanliness there are no faults, it never smells of anything awful, the place is cleaned and vacuumed more times than we do our own busy household. The gardens are pleasant and safe and away from wind AND VERY SECURE as the buildings surround them, a great design attribute from where I see it.
My experiences of care homes, to be fair, is limited, however, I never hear people crying out for hours on end whilst I am visiting, every one of the staff are attentive to all residents at all times regardless of what they have to do. As I have made comments before I do not need to remind you of some of the very lovely things we have enjoyed at Dorrington House along with members of your staff…. both male and female staff, there are no exceptions.
Please keep working hard to maintain the status quo in Dorrington House as it is hard. Do not be despondent when things go wrong, as they will, take them as a learning lesson or a reminder of what should be done. Please remember we are all fallible and not perfect, your staff I am sure do their best, it's up to you/us to keep them motivated to continue as they are. What lovely people you have there, you either made them like it, keep them like it or they are naturally like it. I think it’s a mixture of all those along with a pleasant working condition.
Be assured I would be contacting you if the above were not true to remedy any questions that we may have about care and my dear Dad.
How likely would you be to recommend Dorrington House (Dereham)? Extremely Likely
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Steve Dorrington, Service provider at Dorrington House (Dereham) responded to this review on 24 Sep 2015:
Many thanks for your kind words, please e-mail anytime myself or Lorraine if you have any concerns, thanks Steve & Lorraine Dorrington
2 Bed Vacancies
posted 03 Apr 2018
Two large spacious single ground floor rooms en-suite, one with own door into the garden Social Services rates, no top up. Rates from £468.10pw, £523.21pm and £540.70 for our premier rooms. Private funded may apply for continuing care
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