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Dorrington House (Dereham)

28 Quebec Road, Dereham, Norfolk NR19 2DR
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Dorrington House (Dereham), Dereham
Dorrington House (Dereham), Dereham
Dorrington House (Dereham), Dereham

Dorrington House (Dereham) is a purpose-built facility that is located close to the town centre, with ample parking and one acre of established gardens. All rooms are ground floor single with en-suite facilities. The home offers Wi-Fi facilities for video visiting, and all care plans are available online.

Communal areas include a spacious main lounge/dining room as well as a bar area. Entertainment is also held in this room as well...  

Care Provided by Dorrington House (Dereham)

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£955 - £998£955 - £998
Residential Dementia Care£955 - £998£955 - £998

Threshold for Social Services support is £23,250.00 please e-mail for help and advice to secure support Our fee policy insures fairness and continuity when self funders go below the threshold and apply to NCC avoiding being moved.

Contact Dorrington House (Dereham) to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Louise Daglish(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (45)
  • Single Rooms with ensuite Wet Room (45)

Visiting

  • No set visiting hours. Please be mindful during mealtimes, Gp & nurse visits, or when staff would be dispensing medication they may be busy. Please e-mail Steve or Lorraine Dorrington, the owners anytime to answer your questions or concerns.

Parking

  • Ample parking 100yrds from the market place. Easy footpath access to the Town Center, convenient for shopping with residents, weather permitting.

Dorrington House (Dereham) Reviews (78)

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9.7

Dorrington House (Dereham) has a Review Score of 9.7 (9.733) out of 10, based on 21 reviews in the last 2 years. Over all time Dorrington House (Dereham) has 78 reviews.

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Showing 78 reviews matching selected criteria
Review from Jan M (Daughter of Resident) published on 23 June 2022 Submitted via Website
Overall Experience

From day one, my mum was welcomed into the Dorrington family. What an amazing care home. Dorrington House is like a big family home, everyone is included and welcomed. The care is exceptional, everyone is treated with kindness, compassion and respect. All the staff are so kind, nothing is too much trouble for them. You really feel the kindness from all the staff from the office staff, team leader, carers, hairdresser, cleaning staff, kitchen staff - absolutely everyone. With Mum having been in other care settings we really thought this standard of care was not about but Dorrington House has proved us wrong. If you have an elderly relative who needs care look no further than Dorrington House you will not be disappointed.

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Review from Stephen R (Son-in-law of Resident) published on 17 June 2022 Submitted via Postal Card
Overall Experience

My mother-in-law has been well and lovingly cared for, for over eight years.

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Review from A S (Son of Resident) published on 2 June 2022 Submitted via Postal Card
Overall Experience

The staff at Dorrington House were extremely caring and kind.

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Review from R E (Son of Resident) published on 23 February 2022 Submitted via Postal Card
Overall Experience

From the very first day that Dad was taken into Dorrington House, he was treated with love and care by everyone. He calls it his hotel. All of his family are very happy with the care he receives at Dorrington House and I would not hesitate to recommend it to anyone needing care.

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Review from Susan R (Daughter of Resident) published on 8 July 2021 Submitted via Website
Overall Experience

I cannot praise the staff at Dorrington House enough. Since Mum has been there, January 2020, she has nothing but thrived. When she arrived she was a very sick and frail woman. She now looks 15 years younger than her 89 years and her skin and hair look soft and healthy. She is a different woman to the one who arrived. She has put on weight and smiles all the time. The staff take time to stimulate her mind and are always kind and helpful. They really do care.

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Review from Sally B (Daughter of Resident) published on 8 July 2021 Submitted via Website
Overall Experience

When our mum had to go into a home we were worried as you hear all sorts of horror stories. However, Dorrington House is absolutely fantastic and we have no doubt Mum is getting the best care. They are marvellous…they love all their residents and are so happy and can’t do enough for them. Thank you Dorrington.

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Review from Christine D (Wife of Resident) published on 5 October 2020 Submitted via Website
Overall Experience

I was really scared that my hubby had to go into a home, but I should not have worried! The staff are wonderful and really take care of our loved ones. I can't thank them enough for what they do for my husband, nothing is too much trouble. If I could give them the top rating, I would!

Reply from Steven Dorrington, Service Provider at Dorrington House (Dereham)

Thank you for your lovely words. We are all doing our best, please e-mail us anytime at steve@dorringtonhouse.com.

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Review from Margaret B (Sister-in-law of Resident) published on 1 February 2019 Submitted via Postal Card
Overall Experience
Having current experience of visiting other care homes in the area, I realize, by comparison, how homely Dorrington House is. This generates a tolerant and happy atmosphere which may too be partly because of the free mixing of residents in their "normal" minds and those not so.

A visitor's toilet could be an asset as some come from a distance.

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Review from Claire T (Daughter of Resident) published on 30 January 2019 Submitted via Postal Card
Overall Experience

My Mother has been a resident at Dorrington House (Dereham) for five months now and she is the most content that I have seen her for years. The staff are always courteous and helpful. They contact me promptly whenever there is a change in her condition and I know I can query anything at any time.

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Review from Richard D (Son of Resident) published on 21 September 2017 Submitted via Postal Card
Overall Experience

My mother was resident in two other care homes from 2015 and after moving again to this current home in July 2015 we have been very pleased and satisfied with the care that she's received. The staff and management are always keen to discuss matters and take positive action in the welfare of my mother. The food is of a good standard and they try their best to cater for all needs.

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Review from Nigel W (Nephew of Resident) published on 1 September 2017 Submitted via Postal Card
Overall Experience

I am very happy with the help and support my aunt receives at Dorrington House. I see my aunt regularly and staff and management are always polite and helpful to me and kind and courteous to residents. My aunt who is nearly 92 frequently praises the staff saying "They are all very kind and patient" as well as "I'm lucky to be here being so well looked after." Dorrington House does a wonderful job and excellent staff - resident relationships as any visit will attest.

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Review from J C (Daughter of Resident) published on 1 September 2017 Submitted via Postal Card
Overall Experience

The staff are very caring. Nothing is too much trouble.

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Review from Anthony S (Son of Resident) published on 17 August 2017 Submitted via Postal Card
Overall Experience

As we looked at homes we soon realised that apart from the basics the attitude and amount of staff were the most important thing. We have never met a single staff member at Dorrington House who hasn't been polite, attentive and compassionate. The food is good. Most important for a blind lady they have ensuite bathrooms so many homes don't have them! Vital for dignity.

Reply from Steve Dorrington, Service Provider at Dorrington House (Dereham)

Thank you for your support. Please e-mail us anytime steve@dorringtonhouse.com

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Review from Jan T (Daughter of Resident) published on 17 August 2017 Submitted via Postal Card
Overall Experience
Mum is very happy at Dorrington House. My only concern is that on occasions items have gone missing from her room. She has also been on occasions wearing clothing that do not belong to her.

The food is excellent with a varied diet. She also is clean and has her regular bath/showers. Her clothing is changed daily. Overall an excellent home which I would recommend.

Reply from Steve Dorrington, Service Provider at Dorrington House (Dereham)

Thank you for your support. Please e-mail us anytime steve@dorringtonhouse.com

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Review from Kevin W (Son of Resident) published on 18 May 2016 Submitted via Postal Card
Overall Experience

Staff are friendly and considerate. Any concerns have always been addressed promptly.

Reply from Steve Dorrington, Service Provider at Dorrington House (Dereham)

Thank you for your support, please feel free to e-mail us anytime Steve & Lorraine Dorrington steve@dorringtonhouse.com

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Review from S B (Daughter of Resident) published on 10 May 2016 Submitted via Postal Card
Overall Experience

Dorrington House is very friendly. My dad is very happy there and if my dad is happy so am I. They are very caring, food is very good.

Reply from Steve Dorrington, Service Provider at Dorrington House (Dereham)

Many thanks for your support. Please feel free to e-mail Steve & Lorraine anytime steve@dorringtonhouse.com

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Review from S P (Daughter of Resident) published on 10 May 2016 Submitted via Postal Card
Overall Experience

All the staff are very caring, nothing is too much trouble. Whatever you ask them to do, they do it, they are always clean and tidy, the food is very good.

Just one thing and this is the only thing, the home could do with some fragrant sprays.

Reply from Steve Dorrington, Service provider at Dorrington House (Dereham)

Many thanks for your support. You can e-mail Steve and Lorraine anytime steve@dorringtonhouse.com

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Review from Roland L (Son of Resident) published on 24 September 2015 Submitted via Website
Overall Experience
In view of how difficult I can see it is, to care for the people you have in your care along with regulations, staff issues (sickness, holiday, leaving etc) my wife and I can only say good things about the care my Father has received since joining your care home Dorrington House in Dereham. Considering he has vascular dementia and is 89 years old but still very active, he is in a very happy place.
The staff are very helpful and happy and I have not found one yet with an attitude unacceptable in the position they hold. I could name many by name who have introduced themselves to us at various points and have been nothing but polite kind caring helpful and most times doing more than I would expect of them with A HAPPY NOTE IN THEIR VOICE.
As for the fabric of the building and cleanliness there are no faults, it never smells of anything awful, the place is cleaned and vacuumed more times than we do our own busy household. The gardens are pleasant and safe and away from wind AND VERY SECURE as the buildings surround them, a great design attribute from where I see it.
My experiences of care homes, to be fair, is limited, however, I never hear people crying out for hours on end whilst I am visiting, every one of the staff are attentive to all residents at all times regardless of what they have to do. As I have made comments before I do not need to remind you of some of the very lovely things we have enjoyed at Dorrington House along with members of your staff…. both male and female staff, there are no exceptions.
Please keep working hard to maintain the status quo in Dorrington House as it is hard. Do not be despondent when things go wrong, as they will, take them as a learning lesson or a reminder of what should be done. Please remember we are all fallible and not perfect, your staff I am sure do their best, it's up to you/us to keep them motivated to continue as they are. What lovely people you have there, you either made them like it, keep them like it or they are naturally like it. I think it’s a mixture of all those along with a pleasant working condition.

Be assured I would be contacting you if the above were not true to remedy any questions that we may have about care and my dear Dad.

Reply from Steve Dorrington, Service provider at Dorrington House (Dereham)

Many thanks for your kind words, please e-mail anytime myself or Lorraine if you have any concerns, thanks Steve & Lorraine Dorrington

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 January 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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Meet the Team (1)

Steve Dorrington
Steve DorringtonJob Title:Service ProviderJoined: 1979

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