






Ellacombe is a delightful care home in the Thorpe Hamlet area of Norwich with stunning cathedral views. There is easy access to the A47 and the Norwich railway station.
The home provides specialist care for up to 45 people and supports people living with dementia, high physical dependency needs and residential care. Ellacombe can also offer short-term respite care.
Ellacombe is able to offer a variety of different rooms, a number of...
Care Provided by Ellacombe
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are calculated on the type of room and individual care needs of each applicant. Any external services will warrant additional charges.
The price(s) shown are provided by the care home. Contact Ellacombe for full pricing details and T&Cs.
Contact Ellacombe to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Norse Care (Services) Ltd
- Private Owned
Person in charge
- Martin Mayega (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (43)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (23)
Ellacombe Reviews (42)
Ellacombe has a Review Score of 8.6 (8.619) out of 10, based on 8 reviews in the last 2 years.
Over all time Ellacombe has 42 reviews.
Only one sore point was activities, as I felt these were not enough. That's not to say the person who currently does the activities wasn't delivering a good service, but that with what resources she has she does very well, but those resources could be tripled in time and money, to produce an excellent outcome for the residents, and job satisfaction for her!
Thank you for your kind words, and for your honesty around the activities within the home.We have had our internal review very recently and by the end of this month (Aug 2026), we will have someone assigned to support with activities everyday of the week, to ensure that our residents have a...
Considering the shortage of care workers Ellacombe does a very good job with many caring and considerate staff. My husband can be very aggressive and I understand why some of the staff are unwilling to do personal care with him.
Thank you for your kind words. We do our absolute best to ensure that we support every resident, regardless of how they present. Our staff are trained to care for our residents in a person centred way, regardless of some of the challenges involved. We are privileged to be able to make a difference to their lives, and to put a smile on their faces.
Ellacombe literally rescued me in my hour of need. I was at the end of my tether and dread to think what the outcome would have been if I hadn't found Ellacombe. The staff have been so welcoming and kind to both me and my daughter during what has been an extremely stressful experience.
Kind regards
Martin M- Manager
All the staff go out of their way to make the resident feel welcomed. I have not yet met a staff member who has not been helpful, kind and courteous.
Thanks ever so much for your kind words. They mean a lot to us all. Our desire is to do our very best for the residents.
Nights were scary with people shouting, moving around corridors, trying to open doors. My bed was linked to an alarm, so I was afraid to get off my bed. I went home traumatised.
I am deeply saddened by your experience during your stay at Ellacombe and can only extend my sincere apologies for how you felt. This being a residential dementia home, there is bound to be some occasions where some residents are unable to communicate clearly, and where others take longer to...
The staff go above and beyond they really do care about their residents they took really good care of my mum when I visited my mum it was amazing to see her looking how she used to look clean and happy they managed her personal care extremely good managed to bath and shower her that made a big difference.
Thanks for your review Mandy. It is our joy to make a positive difference to our residents and I am pleased that your mom received a good experience.
My parents have been residents at Ellacombe for 3 plus years now. during that time they have been very well looked after and there needs are met both in a professional and humane manner. I am kept informed of any issues that arrive very promptly. Also as a regular visitor I am made to feel most welcome, staff and management are both kind, friendly and informative.
Thank you very much for taking the time to complete the review for us. We really appreciate your comments, and we will pass this on to our staff.
Our family have found Ellacombe to provide a very safe and relaxed environment in which we are able to visit our mother/grandmother.
Thank you very much for your comments. We really appreciate your kind feedback.
The staff were professional and helpful and looked after my wife very well.
Thank you for your kind words. We will pass your feedback on to the staff.
My mother was a resident from November 22 until her death there in December 23. During her time there she was treated with complete dignity and kindness. She was happy and was involved in all activities. During her last week there before she died she was treated professionally and with compassion. She passed away there on December 25th 2023. The staff were excellent and helpful during this time. They could not be faulted.
Thank you for your kind words. We will pass this on to the rest of the team.
The staff always kept me well informed on any concerns, whether a fall, infection or appointments.
A truly wonderful home.
Highly recommend.
Thank you so much for your kind words; I will pass this feedback on to the staff.
Ellacombe is a friendly and caring care home. Staff are always cheerful, approachable and helpful. Nothing is too much trouble. Ellacombe is kept clean. The residents' rooms are nice and all communal areas are bright and spacious. The activities and events organised for residents are excellent, but in my opinion, more day to day activities would be beneficial and good stimulation for residents to help with boredom.
Ellacombe have cared for my mother for the last 4 years, with great patience, integrity, sensitivity, compassion and good humour, including through the pandemic. It is great to see now them making use of the greater freedoms once more to enrich the lives of the people they care for. As well as looking after my Mum, they are absolutely tremendous in their empathy, understanding and kindness to my Dad (who must be their most regular visitor!) and us as a family generally as we all try to support Mum.
Thank you so much for your kind words. We love the visits we get from your family too!
I have visited at least twelve care homes over the years for family and friends. Ellacombe is the best one I have visited. I would be very happy, if my sister has to be in a care home, which I do think, this would be best for her, that she would spend the rest of her life in Ellacombe Ella Road Norwich.
Thank you very much for your lovely review, we appreciate you taking the time to review us.
Mum is very well looked after. The staff are friendly and professional. Ellacombe is a bright and cheerful environment. We are very pleased that we chose Ellacombe and Mum has settled in very quickly. They have met her medical needs promptly and with care. Thank you.
Thank you so much for your kind words, we really appreciate your feedback.
The carers seem to like Mum quite a lot and she thinks highly of them also she does have difficulty in understanding some of the accents though. Our earlier concerns regarding the menus offered appear to have been addressed, Mum has not complained about spicy food for some time now.
Thank you for the feedback, our menu is updated to reflect the seasons and the kitchen will make different dishes on request. We appreciate you taking the time to review us.
Overall, the care home is good. Although, some of the newer staff perhaps need a little further training in understanding the individual needs of residents, as they are individuals and cannot be treated all the same. Saying that, the staff levels have improved recently, which is good.
Thank you for the feedback - staff training is currently taking place to enhance person-centred care at Ellacombe due to a recent recruitment drive. We thank you for your time in completing this review.
When my mother-in-law first came to Ellacombe, we were happy with how they helped her to settle at the time, which was extremely difficult for her as well as us. We were, unfortunately, not given all the necessary information on how things were run at the home and that took several months to work out. Management is a very poor point of the home. Although my mother-in-law seemed happy, I have to say as she declined with her Alzheimer's, help with things like dressing appropriately to go out and washing regularly lacked. Not to mention the constant phone calls from carers' personal mobiles, with her in tears wanting us to come and see her or them saying 'are you coming to visit she wants to see you'. This was extremely upsetting, for us as well as her, and even after we had repeatedly requested no phone calls, due to the distress it caused. This along with the making us feel guilty if we did not take her out on visits to the home for both family and friends and telling her she was going out without consulting the visitor, once again upsetting both parties. The constant sight of staff on their mobiles was also not a welcome sight. I have to say though that thankfully a handful of staff were extremely attentive and I am sorry to leave them, as I am sure she is. But, a handful is not enough to run a home.
Our aim is always to make residents feel welcome. We have recently created a resident’s...
My mum came to Ellacombe on the 7th of March on discharge from hospital. Since then, her physical and mental wellbeing have improved greatly. The home is very clean and bright. She has a comfortable room and there are lots of areas where residents can find peace or activities as befit their mood. The staff are great, very caring and accommodating. Mum has enjoyed joining in with the organised activities such as baking cakes, bingo, trips out to church or the park, celebrations (e.g. the coronation celebration), coffee mornings and pamper days. We agonised about Mum's move into a care home, but she has settled very well at Ellacombe. We, her family, are warmly welcomed. Communication is good and if we mention any health or other concerns they are quickly acted upon. Mum enjoys the food. The home appears to be well staffed and the staff are very attentive to her needs. Her family is happy in the knowledge that she is safe and well cared for.
Thank you so much for your kind words. We are so happy to hear Mum enjoys it here with us. Thank you for your continued support.
There have been occasions when her bed has not been made, and even her laundry has not come back, this isn't right but these instances are rare. The home is well run and the staff are friendly. My wife never complains she has the knack of getting on with everyone and as a result the staff are kind to her and she is well-liked by them all. My wife is happy at Ellacombe and this is so important.
Thank you for your feedback, these areas will be looked into. We really appreciate your kind words.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 October 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Ellacombe.
There are no upcoming events for Ellacombe.
Awards / Recognitions (1)
- 01 Apr 2017Recipient: Norse Care (Services) Ltd
Accreditations
There are no accreditations posted yet for Ellacombe.
Meet the Team (1)

The current manager at Ellacombe is Denise Allington.
Frequently Asked Questions about Ellacombe
What types of Care is Ellacombe registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ellacombe have?
There are 43 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Ellacombe?
Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Ellacombe to the centre of Norwich?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ellacombe to verify any information. View our terms and conditions. Ellacombe has an Enhanced Service -more info.