Barchester Hickathrift House

217 Smeeth Road, Marshland St James, Wisbech PE14 8JB
Review Us
9.9 115 Reviews
  • Barchester Hickathrift House, Wisbech
Hickathrift House is a purpose-built Care Home set in the village of Marshland St James - situated between Wisbech and Kings Lynn. It is approximately 30 minutes from Sandringham, 40 minutes from Hunstanton and the home specialises in providing Residential Care, Dementia Care and Pre-bookable respite stays for older individuals.

Communities at Hickathrift House are smaller with a family feel so residents' feel safe and comfortable. Care is focused on independence, dignity and choice. Dedication and high standards can be seen across the board at Hickathrift House: care, hospitality, house-keeping, administration and life enrichment for the home's residents and visitors alike.

Dementia Care is provided in Memory Lane at Hickathrift House and utilises a careful blend of skills and techniques developed by leading experts in the field of Dementia Care. Memory Lane incorporates bespoke design in its use of colour and cues to help individuals navigate through the home, whilst thoughtful interior design features, such us adapted crockery and tableware assists with reminiscence. Individuals living with Dementia are offered a range of activities to help preserve life skills, support interactions and retain a sense of purpose and selfhood.

The team would be delighted to welcome you at Hickathrift House anytime for a cup of tea and a chat - you are assured of a friendly and warm reception from all who live and work at this delightful home.
Show Barchester Hickathrift House on the Map

Care Provided by Barchester Hickathrift House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1616

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Hickathrift House to find out the exact price for your requirements.

Contact Barchester Hickathrift House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Hickathrift House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Paula Melerski (General Manager)

Local Authority / Social Services

Admission Criteria

  • An individual care needs assessment is always completed by our clinical team prior to any admission to Hickathrift House
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (13)

Visiting

  • Please feel free to visit Hickathrift House anytime - the door is always open!


    Visitors are more than welcome to come along to the life enrichment programme of activities and join their loved ones as they participate too!


    Please do talk to the Activities Coordinators if wishing to join in on excursions on the home's Mini Bus and they will be happy to discuss this further.

Parking

  • When pulling into the home driveway - please follow the drive round to the right to find the standard parking spaces.


    Disabled parking is also available - please follow the drive round to the left into the Courtyard where visitors can park closer to the home entrance.

Barchester Hickathrift House Reviews (115)

9.9

Barchester Hickathrift House has a Review Score of 9.9 (9.904) out of 10, based on 23 reviews in the last 2 years.
Over all time Barchester Hickathrift House has 115 reviews.

Overall Experience
  • 89
  • 26
  • 0
  • 0
  • 0
Date Published
  • 115
  • 5
  • 10
  • 23
  • 92
Reviewer Connection to Barchester Hickathrift House
  • 55
  • 16
  • 7
  • 6
  • 6
  • 4
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 115, showing 81-100
Review from Stephen H (Son of Resident) published on 23 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family could not be happier in the knowledge that our mum receives a very high level of care and all her individual needs are looked after. After spending many years alone at home, she has now discovered friends and lives in an active environment where she participates in numerous activities
and it's like she has rediscovered many talents that had been left dormant for many years.
It not only gives us reassurance that she is safe and cared for, but it is actually great to see the way that she has been encouraged to be part of a larger group of friends, doing things that put a smile on her face. Every time we visit, Mum tells us how they have been doing things together, or just having a giggle.
Reply from Paula Colman, Acting General Manager at Barchester Hickathrift House

Thank you so much for your lovely review - It is a pleasure for us all looking after your mum here at Hickathrift.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J D (Daughter of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the management and staff at Hickathrift House to be most helpful and professional at what could be a very stressful time for the family of someone being admitted to the home. Each time we have visited the home the atmosphere in the home is always very friendly and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter T (Son-in-law of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased with almost everything. The building is good but it is split into two. One side is very updated, clean (most people call (the posh side) and the other side, I have heard it called (the smelly side) and not so nice to be in. The staff are all very good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J R (Son-in-law of Resident) published on 11 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff from top to bottom are helpful, caring and understanding. The environment is excellent and the food superb. Nothing is too much trouble. We cannot recommend Hickathrift enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I C (Partner of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It means a lot to me that my lovely partner is happy in Hickathrift House. He has been here for 21 years. I love him to bits, always have. It's expensive for me to see him as I am not allowed to drive. I manage 2 or 3 times a week. Worth every penny. £40 in a taxi.
Reply from Laura Archer, Home Administrator at Barchester Hickathrift House

Thank you for your lovely comments, everyone involved in his care appreciates them and we love having him here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin H (Son of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here over 10 years and seems to be happy here. The staff are lovely and look after her well. One day, if I cannot look after myself, I would be happy to come here myself. The management are very helpful. Keep up the good work.
Reply from Laura Archer, Home Administrator at Barchester Hickathrift House

Thank you so much for your lovely comments, we love having Mum here and your daily visits always brighten our day as well as hers.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Daughter of Resident) published on 2 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I've seen a big difference in the home of late and the carers and staff are very good. Decorating of rooms also a nice improvement. If anything, I could suggest is better bed linen and pillows.
Reply from Laura Archer, Home Administrator at Barchester Hickathrift House

Thank you for your comments, we are so happy you have seen an improvement within the home and the decorating will be continuing over the coming months. I will pass your comments regarding the linen to the housekeeping team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ron S (Son of Resident) published on 6 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has just passed away aged 101. She received fantastic care in the six years she was a resident, and I am certain she would not have reached this age if it were not for the care and kindness she received from all the staff who go out of their way to ensure the residents have all they need.
The latest manager is excellent, and nothing is too much trouble. I would recommend Hickathrift House to anyone.
Reply from Ceri Mills, General Manager at Barchester Hickathrift House

Thank you so much for such lovely comments, it was a joy to look after Mum for the past 6 years and she is already sadly missed.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pamela B (Daughter of Resident) published on 12 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Living in Canada I am so grateful for the high standard of care that my mother enjoys at Hickathrift House. When I visit I am impressed by the kindness and caring of the staff and the best practice policies towards dementia care.
Reply from Laura Archer, Home Administrator at Barchester Hickathrift House

Thank you so much for your lovely comments, I will make sure that I share them with all of the staff involved in Mum's care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian E (Son of Resident) published on 18 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The new manager has turned this home from a good 4* to an excellent 5*. The staff seemed to have stepped up a gear and producing great care. They seem to be far more motivated and seem to go the extra mile.
Reply from Ceri Mills, General Manager at Barchester Hickathrift House

Thank you so much for your fantastic feedback, its been a great year for Hickathrift and we are so pleased to have Mum here. Merry Christmas and a Happy New Year.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pete M (Regular Volunteer) published on 29 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a volunteer for Hickathrift House. I help to set up for their events and fairs. I can honestly say I have never met such a great team! From managers, care staff, activities, housekeeping and maintenance, it is obvious they have passion in their roles and this reflects in the residents who all appeared
happy. I recently helped set up for the summer fete in August and was honoured to meet their eldest resident of 101!
Reply from Ceri Mills, General Manager at Barchester Hickathrift House

Thank you Pete, your comments are really appreciated and I will pass them on to everyone that was involved in making the Summer fete a success.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris E (Son of Resident) published on 29 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at home with us as a family until this year and at 92 it was decided reluctantly that due to erratic work commitments, we could not provide adequate care cover even though still very able in many respects. Nervous of ensuring she would cope in the new environment, socialise, and
make a home, we selected Hickathrift on first impressions as everyone has to. However, she has settled extremely well, is very well cared for in every respect and we too are made most welcome at all times. Everyone involved seems to be on the same page about quality of care and interest in the residents and set out to ensure they are comfortable, happy, from the care staff to the cleaners, gardener and handyman. Very professional and highly recommended and an environment that breeds trust in the safety of your relative.
Reply from Ceri Mills, General Manager at Barchester Hickathrift House

Thank you so much for taking the time to write us such a lovely compliment and expressing your appreciation for the team here at Hickathrift House.


We are so pleased you chose Hickathrift for Mum. we are happy to know that you trust in the care, quality and safety of the residents that live here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marian B (Cousin of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She is well looked after. The staff are brilliant. The food is delicious. The place is spotless.
Reply from Ceri Mills, General Manager at Barchester Hickathrift House

Thank you so much for taking the time to write us such a lovely compliment and expressing your appreciation for the team here at Hickathrift House. I have shared your comments with everyone that is involved. I can tell you it means a great deal to each and every one of them and as a manager, makes me incredibly proud. We consistently strive to provide top quality care and so to hear from those using our services and that they feel happy, is always satisfying. It is always a great pleasure for me to share this feedback with the whole team here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kathleen T (Daughter of Resident) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in respite care for 8 weeks, during this time I and my mother have experienced kindness, support and appropriate help from all members of staff. The care given to my father has been very professional, kind and supportive. His room is very private and always clean and tidy. Considering
his needs have been so demanding as he is confined to his bed and not able to weight bear. I would recommend Hickathrift House to anyone who required this kind of care.
I would like to thank all your staff for the excellent care shown to my father and his family.
Thank you.
Reply from Ceri Mills, General Manager at Barchester Hickathrift House

Thank you so much for taking the time to write us such a lovely compliment and expressing your appreciation for the team here at Hickathrift House. I have shared your comments with everyone that is involved. I can tell you it means a great deal to each and every one of them and as a manager, makes me incredibly proud. We consistently strive to provide top quality care and so to hear from those using our services and that they feel happy, is always satisfying. It is always a great pleasure for me to share this feedback with the whole team here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Josephine H (Daughter of Resident) published on 3 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has settled in extremely well, we didn't think she would but she is very much at home thanks to the care of everyone in the home.
Reply from Ceri Mills, General Manager at Barchester Hickathrift House

Thank you so much for taking the time to write us such a lovely compliment and expressing your appreciation for the team here at Hickathrift House. I have shared your comments with everyone that is involved. I can tell you it means a great deal to each and every one of them and as a manager, makes me incredibly proud. We consistently strive to provide top quality care and so to hear from those using our services and that they feel happy, is always satisfying. It is always a great pleasure for me to share this feedback with the whole team here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Geoffrey N (Husband of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The rooms, living and eating areas are clean, well furnished to a high standard and create a relaxing atmosphere for residents to enjoy.
The staff have a positive outlook even at times in difficult circumstances and treat all residents with dignity and respect. This is reflected, particularly in the
mealtime experience.
The musical activity afternoons have a marked therapeutic effect on all the residents and their relatives.
Reply from Ceri Mills, General Manager at Barchester Hickathrift House

Thank you so much for taking the time to write us such a lovely compliment and expressing your appreciation for the team here at Hickathrift House. I have shared your comments with everyone that is involved. I can tell you it means a great deal to each and every one of them and as a manager, makes me incredibly proud. We consistently strive to provide top quality care and so to hear from those using our services and that they feel happy, is always satisfying. It is always a great pleasure for me to share this feedback with the whole team here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tisha (Daughter of Resident) published on 26 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been at Hickathrift for a year now and although her dementia has increased, the staff remain calm and kind and continue to treat her as normal as possible. The most beneficial part of her care is that most of the staff live close by and remain constant so my mum knows them all and feels safe
with them. She has lots of niggly ailments associated with dementia but the district nurse comes very quickly and dresses her very tender skin when she knocks herself. I have to drive a long, difficult journey to visit her and it is a tremendous relief to know when I leave that she is being looked after well and is safe.
Reply from Laura Archer, Home Administrator at Barchester Hickathrift House

Thank you so much for taking the time to write us such a lovely compliment and expressing your appreciation for the team here at Hickathrift House. I have shared your comments with everyone that is involved. I can tell you it means a great deal to each and every one of them and makes me incredibly proud. We consistently strive to provide top quality care and so to hear from those using our services and that they feel happy, is always satisfying. It is always a great pleasure for me to share this feedback with the whole team here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris (Son of Resident) published on 26 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring for the elderly can be very difficult, it is not always strait forward and can be very easy to find faults. Some families can find faults simply because they have to pay! Hickathrift is fortunate in that the building has been laid out in a very spacious way, it is bright and clean and as such
very welcoming.
The staff are well skilled at all levels and well chosen for their individual jobs. They are conscious of their responsibilities and we as a family are kept well informed of any possible issues at all times. We feel assured that our mother is receiving the best care in the best place given that many variables can be forced into the equation when making a decision to place a loved ageing parent into a residential care home. Many might say that they couldn't possibly do that. Most of our family are still active with work, "Mum" needs people around here, that type of care would simply not be possible if she were to live with any one of us.
Reply from Laura Archer, Home Administrator at Barchester Hickathrift House

Thank you so much for taking the time to write us such a lovely compliment and expressing your appreciation for the team here at Hickathrift House. I have shared your comments with everyone that is involved. I can tell you it means a great deal to each and every one of them and makes me incredibly proud. We consistently strive to provide top quality care and so to hear from those using our services and that they feel happy, is always satisfying. It is always a great pleasure for me to share this feedback with the whole team here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheena H (Niece of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to commend the staff at Hickathrift House. This is particularly to say that the deputy manager, unit manager and care assistant have supported me so strongly with updating care and the welfare of my Uncle. He is now dying and the care has been wonderful. He feels as if the staff at Hickathrift
have been his family and he has spent his final years in a very happy environment. All the staff are super but I really wish to commend the three above in particular very special.
Reply from Laura Archer, Administrator at Barchester Hickathrift House

Thank you so much for taking the time to write us such a lovely compliment and expressing your appreciation for the team here at Hickathrift House. I have shared your comments with everyone that is involved. I can tell you it means a great deal to each and every one of them and makes me incredibly proud. We consistently strive to provide top quality care and so to hear from those using our services and that they feel happy is always satisfying. It is always a great pleasure for me to share this feedback with the whole team here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jackie C (Daughter of Resident) published on 2 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My two parents needed admission at the same time after a series of falls and illness. Hickathrift were able to take them a week apart as their needs are very different. This was a great relief as after 74 years of marriage it was so important to keep them together. They have settled well and spend all
day together. They have had a lovely Christmas and after six years I was able to visit my grandchildren in Essex without worrying about Mum and Dad.
It is such a relief to know they are being cared for by people I trust and they like. I can phone at any time and any requests that I have made have been acted on without question.
Reply from Laura Archer, Administrator at Barchester Hickathrift House

Thank you so much for taking the time to write us such a lovely compliment and expressing your appreciation for the team here at Hickathrift House. I have shared your comments with everyone that is involved. I can tell you it means a great deal to each and every one of them and makes me incredibly proud. We consistently strive to provide top quality care and so to hear from those using our services and that they feel happy is always satisfying. It is always a great pleasure for me to share this feedback with the whole team here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Barchester Hickathrift House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.904 for Barchester Hickathrift House is calculated as follows: ( (244 Excellents x 5) + (26 Goods x 4) ) ÷ 270 Ratings = 4.904
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Hickathrift House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (26)

Meet the Team (10)

Paula

Paula Colman

Job Title: General Manager Joined: 2015

Hello, my name is Paula and I am proud to be General Manager at Hickathrift House. I joined Barchester in 2015 and my background is actually in Nursing.


As an experienced home manager, I fully understand how difficult the transition into new surroundings can be. My highly qualified team and I are committed to fully supporting you and your family throughout this journey and always.


I am passionate about our residents being safe, making them happy and enabling them to lead fully enriched lives whilst constantly receiving the highest quality of care.


One thing that I feel is really important is offering residents a lot of personal choices and as Hickathrift House is their home they have the right to choose what goes on here!


I am hands-on in my role, I like to spend as much time as possible with the people that we care for and I also really enjoy getting to know our residents' families and providing them with support when they need it.


Our team here at Hickathrift House are dedicated to guaranteeing that all of our residents are treated with dignity, respect and attention - thus in turn enabling them to celebrate life in their new Barchester home which I feel exceptionally privileged to be a part of.


I look forward to welcoming you to Hickathrift House very soon!

Barrie

Barrie

Job Title: Resident Ambassador Joined: 2021

Hello, my name is Barrie, I moved into Hickathrift House in 2021 and have a great relationship with the staff and residents here. I became the resident advocate for Hickathrift House in March 2022.


I like to help residents express their views and be a friendly ear when they need it. Should there be any areas of our life here that anyone would like to discuss or suggest, such as nutrition, activities or cleanliness, please contact me and I shall bring it to your attention at the next Residents' Meeting?

Sarag

Sarag Sage

Job Title: Deputy Manager Joined: 2012

Hello, my name is Sarah and I am Deputy Manager at Hickathrift House.


I started my role at Hickathrift as a night carer in 2011, and have worked my way up through the roles since this time such as senior carer, Night Manager and now Deputy Manager at the end of November 2022.


I am very passionate about my job and love to know that every day I come into work I try my best to impact positively the resident's well-being. Knowing that even the smallest of things such as a quick hello or a smile can improve their day greatly as well as mine. I am enjoying getting to know the families and friends which working 11 years on nights you can miss.


I am extremely dedicated to ensuring the best for all of our residents in all aspects of their care, and with the excellent support from all of the staff here at Hickathrift, it doesn’t feel like a job at all.

Tracey

Tracey Hills

Job Title: Administrator Joined: 1996

Hello, my name is Tracey Hills and I have been part of the Administration team here at Hickathrift House for 12 years. I enjoy helping people and advising them where I can.


I have been part of the team at Hickathrift House for 26 years covering different job roles including Deputy Manager. I would like to think that I am a friendly and approachable person and look forward to meeting you when you visit our home very soon!

Kanita

Kanita Oakey-Kierman

Job Title: Administrator Joined: 1995

Hello, my name is Kanita Oakey-Kierman and I have been part of the Administration Team here at Hickathrift House for the past 12 years.


I have worked at Hickathrift for over 27 years. During this time, I have been a Care Assistant and Senior Care Assistant - once I had my children, I changed to the Administration role which I really do enjoy.


I am here to ensure that our residents and their families are fully supported and it is a real pleasure to meet and greet all of the visitors and guests to our lovely home.


Having been at Hickathrift House for such a long time, I feel very attached to it and all of the home's community friends that have been made over the years too!

Kat

Kat Colangelo

Job Title: Activities Lead Joined: 2021

Hello, my name is Kat and I am the Activities Lead at Hickathrift House.


Since 2017, I have been working in the field of well-being and I am passionate and enthusiastic about enriching all of our residents' quality of life.


As the Activities Lead at Hickathrift House, my focus is learning about each of our resident's likes and dislikes and supporting them to remain receptive and active in addition to supporting them to engage with our local community friends.


I organise activities to stimulate the mind, body and soul in an enjoyable, comfortable way. My aim is to diversify and increase activities ensuring that there is something for everyone - from Wine and Cheese events, excursions on our home Mini Bus as well as individual bespoke person-centred activities.

Chantelle

Chantelle Codona

Job Title: Head Housekeeper Joined: 2015

Hello, my name is Chantelle and I am the Head Housekeeper here at Hickathrfift House.


The Housekeeping team and I strive to deliver and maintain the highest level of cleanliness and standards throughout our home each and every day.


I love getting to know our residents, and their families and enjoy listening to all their amazing stories too! This is their home and it is an absolute pleasure to work in it.

Gerry

Gerry Horobin

Job Title: Head of Maintenance Joined: 2012

Hello, my name is Gerry and I joined the team here at Hickathrift House in 2012.


I started as the Gardener and have always assisted with maintaining the home - becoming the Head of Maintenance here in 2022.


I am responsible for all aspects of our home maintenance and Health and Safety at Hickathrift House whilst ensuring our residents' home is just how they want them.

Kerry

Kerry Ann

Job Title: Head of Residential Community Joined: 2018

Hello, my name is Kerry Ann and I am I the Head of our Residential Community here at Hickathrift House.


I joined Hickathrift House in 2018 as a Senior Care Assistant and then became the Head of the community in 2020.


During my career, I have gained my NVQ 2 and 3 in Health and Social care for adults and firmly believe the care I give to our residents should be the same as if they were my own family.


I like to make myself approachable to all our staff, residents, and their families. There really is no place I would rather be and I love working alongside the team here at Hickathrift House.

Ann

Ann Johnson

Job Title: Home Hairdresser Joined: 2015

Hello, my name is Ann and I am the home Hairdresser here at Hickathrift House.


I am a fully qualified local hairdresser with years of experience in salon and mobile hairdressing.


I fully understand the varied needs of individual residents and know the importance of how the trip to the salon can make someone feel. Whether it is a Trim, Perm or Blow-Dry, I am in the home salon every Thursday and look very much forward to meeting you!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Hickathrift House to verify any information. View our terms and conditions. Barchester Hickathrift House has an Enhanced Service - more info.