Grenville Court

Have seen residents have treatment (changing dressings) in the dining room in front of visitors and other residents and even though most of these people have dementia and do not understand, I do not think this is very dignified for them or anyone else, also not hygienic when you see the community nurse sitting on the floor carrying out this treatment.

I was very worried about having to put my husband into a home especially as you hear all funny things but not here, all the staff are marvellous. His care is a no 1 priority, he's lovely and clean and tidy, his needs are looked after and the home is spotless. Just walked into his room and there were notices on his door telling me who his key worker was and an emergency plan for fire. I am happy and confident that if I don't come in every day he is being looked after. I can't ask for more. Congratulations on getting it right.

Impressed with the genuine care and attention Mum receives. Always clean. Looked at lots of homes before choosing this one. Nowhere can ever be perfect but I feel the staff here do genuinely care about the residents, Mum at least. That obviously translates into the care she receives.

It's never an easy situation but I genuinely think this home makes it as good as it can be. Thank you.

One of the best care homes, they cared for my nan when she was very poorly and to the very end. They were amazing, always had activities on for the service users and took my nan to the pub! Highly recommend.

When I first came to Grenville on a cold call, I was treated with courtesy and respect by all those with whom I came in contact and, as I was waiting to be taken around, I watched a member of staff talking to one of the residents who was upset. She knelt down beside her and gave her a hug and I knew that this was the place we wanted for my partner. The standards which all adhere to are, I am sure, what each of them wishes to bring to their profession and you know that those are promoted and endorsed by the very strong and talented management team. We can never speak highly enough of those who look after him, their kindness and respect never falter and they extend that to us too. Thanks for going that extra mile for him.

My mother was a resident in this heart-warming beautiful home. My mother died this year and she moved back to this home not that long ago. My mother was here before she moved to another care home because of her needs in dementia care but recently returned back to her home which she had her last year in. I am grateful to this home they are not staff but they were my mother's family and our family. The support and love and care is beyond their job they give. Amazing home.

My ex-husband is a resident at Grenville Court. I have not seen him this happy in years. He partakes in most activities, which I am able to follow on social media. He is constantly smiling and enjoying life to its fullest. The staff are amazing and nothing appears to be too much trouble for them. They have brought out the very best in him, for which I will always be grateful. What could potentially have been a traumatic time for my daughter, has been eased by the love and care of the staff at Grenville Court. Thank you.

When visiting Grenville Court for the first time, I was welcomed by the manager and another staff member, which was very professional. I was shown around the whole areas and had a tour by a staff member of even the garden areas too. All the staff were very polite and helpful with any questions I asked too! The thing that stood out was the friendliness, cleanliness and caring aspect of everyone. All the rooms have their own en suites and alarms too. So very safe. When I noticed that everybody had their own front door and number, I knew my mum would like that! So it would feel like her own space if she wanted privacy, but could have the door open for guests if she wanted friends in! Mum loves the food that is all prepared for her, either to dine in the main, big room or to eat in her room if she wants too! Mum has definitely flourished here as she is taking part in loads of activities that she otherwise wouldn’t have done in her own home. Mum's key worker is brilliant with all the activities.

I’m writing to say that the care my Nan received from everyone at Greenville Court Care Home was outstanding. Nothing was too much trouble, the care, kindness, respect and dignity they showed and gave my Nan was outstanding. They were also extremely supportive and caring to us as a family throughout nans life with them. The respect and dignity they gave us and Nan as she passed away went above and beyond. We’ve decided that we are not buying gifts this Christmas, instead, we are making a large donation to Greenville Court for them to use for activities with the residents.

Everyone at Grenville Court has been caring and respectful from the start. All the staff welcomed my dad when he came, listened to his needs and communicated with him well. They help him do the things he likes and respond to him excellently despite his challenging behaviour. Dad is treated as an individual and I believe the Grenville staff have helped him keep his dignity in the face of many physical health and mental health issues. Grenville is always clean and, whilst peaceful, there is a friendly buzz. I'm allowed to bring in my puppy to cheer Dad up and take him out on small trips. The food seems hot, fresh and suits my dad's tastes. It's such a relief to not have to worry about him and the places he could be. I'd recommend Grenville for its level of care and the communication skills of its people. I've always felt he's in safe hands.

Thanks to all staff my dad is now safe and well looked after, giving me peace of mind.

My sister received wonderful care during her time at Grenville Court.

My mother is settled and content to be in Grenville Care Home. All the staff are genuinely kind to my mother. I am pleased that her fluid intake is being monitored. My only concern is I wish there was a more suitable hoist for my mothers needs as my mother is uncomfortable and nervous in the one being used.

The team provided numerous social events for residents to enjoy, including outdoor parties with live music. Mum enjoyed spending time in the spacious dining room looking out onto the garden. The team were always on hand to support Mum when she was poorly and to answer any queries I had. A friendly, upbeat team striving to give residents a positive day.

My mother has gone from a quiet, polite and sweet-natured lady to someone I now don't recognise. Her Alzheimer's issues have gradually, and now totally, changed her personality. I cannot express my sincere thanks enough to all staff at Grenville Court for the understanding and compassionate care not only to my mother but to myself as well. They always have just that little extra time to ask how I am! Their standard of care is remarkable and I have nothing but praise for them all. They are dealing with a person who is no longer able to make any sense of the world, yet Grenville staff still treat her with dignity and respect. I have no idea how they can do it, I certainly couldn't. Grenville's management also keeps me in the loop of all things concerning my mother, both good and bad. I cannot speak highly enough of Grenville's services. Well done to all. I don't know what I would do without you.

In my opinion, Grenville Court proved to be an excellent choice for my mother. I viewed it prior to her admission and immediately felt a sense of kindness and compassion towards the residents, all of whom appeared to have complex needs. The home is secure, clean and well maintained and there are regular activities provided which residents are encouraged to get involved in. My mother said the food was plentiful and of an excellent standard. I was made aware if Mum needed anything and if any medical issues arose that needed attention the Doctor or District Nurse was contacted and I was kept informed. In fact, my mum made such good progress in every respect that she was later discharged back into the community. Thank you to everyone at Grenville Court!

I know in my own mind that the care home, Grenville Court, my wife is in is the best I could find for her. She deserves the best, she's a very loyal and kind person and a loving wife, mother and nanny.

My father entered the home and was made very welcome from the start. He was treated with dignity, compassion and even though he had Alzheimer's was always given explanations of what was happening when the staff were helping with his personal care. I received updates from the staff both over the telephone and when I visited him, and I found everybody open and honest. My father sadly passed away and we were very grateful when we went to see him he looked so peaceful. Words cannot say how much we miss him but the care he received could not have been better.

All the carers and management I found to be first rate with nothing being too much trouble. During his stay we were kept fully informed with compassion and thoughtfulness. His care was always personalised, to illustrate this fact during his final day the chef made pineapple sorbet (as they got to know Dad loved ice cream), I could see in his eyes how much he enjoyed it. When the time came to say our goodbyes all the carers and management took the time to pass on their condolences with dignity and feeling – even in the short time he was with them they got to know him so well. I rarely write reviews however feel compelled to post this one. I do not think we could have asked for any more from the new team and based on my experience would not have wanted Dad to pass away in any other place – he was amongst people that cared.